HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

Habit & Code

At Habit and Code, I took on the challenge of developing and launching a comprehensive AI training course from scratch, helping clients unlock the power of AI platforms to automate tasks, streamline workflows, and enhance productivity. The course empowered clients to integrate AI into their daily routines, improving their productivity by an average of 30%. 

Through one-on-one coaching sessions, I tailored strategies to meet each individual’s unique needs, guiding them toward measurable improvements in mindset, efficiency, and goal achievement.

This blend of technical expertise and personal development coaching allowed me to have a transformative impact on those I worked with.

Founder

TimeWise Transport

At TimeWise Transport, I led key process improvement initiatives, leveraging various methodologies, including Lean Six Sigma, to analyze the company’s end-to-end business processes. My efforts resulted in a 37% reduction in operational costs and significantly enhanced workflow efficiency across multiple departments. 

I collaborated closely with cross-functional teams to streamline operations, reduce bottlenecks, and align business processes with the organization’s strategic goals. This included the implementation of risk assessments and business process optimizations that not only improved internal productivity but also enhanced customer satisfaction by 25%. By applying process automation and operational improvements, I helped TimeWise become a more agile, cost-effective business capable of scaling more effectively.

Consultant

As a skilled TPM, I successfully oversaw technology and innovation, managed improvement initiatives, and supported project teams. My proficiency in effectively communicating with stakeholders and managing tools such as Salesforce, SharePoint, Jira, and Qualtrics helped ensure project success.

Throughout my tenure, I streamlined processes, improved efficiencies, and optimized resources to achieve organizational goals. My strategic thinking, analytical skills, and leadership abilities enabled me to drive innovation and implement solutions that delivered tangible results.

Technical Program Manager, Business Operations

SlideTech

I served as a dual role Full Stack Engineer and Knowledge Manager.  I leveraged my technical expertise in TypeScript and Node.js to build and maintain web applications that contributed to the development of their signature product.

Beyond development, I championed a culture of knowledge-sharing within the company.  Acted as a Confluence administrator and effectively managed and organized internal documentation, ensuring team members had easy access to the resources they needed.  In addition, I created engaging video tutorials that were showcased on the company's website, further empowering new customers and fostering a collaborative learning environment.

Full Stack Engineer / Knowledge Manager

BYU Office of Information Technology

As a Software Engineer, I championed secure and efficient data integration. While seamlessly connecting APIs with the ServiceNow backend was crucial, ensuring the integrity and confidentiality of data remained paramount.

I implemented industry best practices and security protocols throughout the integration process, guaranteeing that only valid data flowed through the system. This approach not only enhanced data governance and operational efficiency but also bolstered the organization's overall security posture.

Software Engineer

I thrived in a dynamic environment, wearing multiple hats to optimize IT service delivery. As an ITSM Assistant Manager, I built the organization's Configuration Management Database (CMDB) from the ground up. This critical initiative ensured accurate representation of our IT infrastructure and that of our clients, laying the foundation for efficient service delivery.

Beyond the CMDB, I championed best practices across the ITIL 4 service management framework. I spearheaded initiatives to improve knowledge management, standardizing the knowledge base process, and empowering teams with readily accessible, accurate information. Additionally, I played a key role in problem management, proactively identifying and resolving root causes of incidents to prevent future disruptions.

ITSM Assistant Manager

In this role, I bridged the gap between technical development and business needs.

Product Vision & Execution: I co-led the product roadmap and execution for a cloud infrastructure platform, spearheading strategies to optimize performance and deliver value to the organization. This involved collaborating closely with customers, engineers, and support to translate business objectives into actionable plans, ensuring a seamless user experience.

Security Champion: I spearheaded the integration and launch of a Two-Factor Authentication product for over 45,000 users. This initiative bolstered security and honed my skills in user focus, product ownership, and technical collaboration – all crucial for success in the fast-paced product development world.

Beyond the Technical:  My experience extends beyond technical expertise.  I honed my business acumen through actively managing product roadmaps and user experience considerations. This combined skillset allows me to effectively bridge the gap between technical teams and business stakeholders.

Associate Technical Project/Product Manager

As a Customer Support Representative, I consistently earned recognition as a top performer.  My expertise allowed me to diagnose and resolve a wide range of tech-related issues, ensuring client satisfaction and efficient problem resolution.

I didn't just fix problems – I built relationships.  By collaborating effectively with multiple teams and interfacing with various hardware types, I fostered a culture of trust and collaboration.  This comprehensive approach not only helped individual clients but also streamlined overall team efficiency.

My commitment to customer security went beyond technical support. I partnered with the PCI team to conduct security audits across various machines, identifying potential risks and ensuring compliance with industry standards.

My dedication to exceptional service made me a consistently requested representative. Building strong relationships and fostering trust were hallmarks of my approach, contributing to a positive and efficient customer experience.

Customer Support Representative

Protechnology Control Services

I played a key role in optimizing internal processes through automation.  By closely collaborating with technicians and office staff, I gained a deep understanding of their workflows.  Leveraging this knowledge, I developed innovative VBA scripts that significantly reduced in-office processing time from one week to one day.

One such automation not only streamlined operations but also translated into tangible business benefits.  Technicians were able to dedicate more time to client service, leading to a 125% increase in service delivery – a clear demonstration of the positive impact of automation.

Operations Automation Engineer

Cloud9 Innovations / Cloud9 Datacenter

At Cloud9Innovations, I thrived in a dual role, wielding expertise in both data center operations and web development.

I collaborated closely with the System Administrator to build and configure the company's data center infrastructure, ensuring smooth operation and efficient resource management. My contributions directly supported the growth and stability of the cloud services offered by Cloud9Innovations.

Beyond the data center, I leveraged my coding skills to design, develop, and maintain 50+ websites for clients. This entailed the entire web development lifecycle, from securing domain names and setting up hosting to crafting user-friendly designs and deploying functional websites.

Datacenter Technician / Web Developer

I grew up in Toronto, Canada, but my journey has taken me all over the world—both professionally and personally. I’ve visited over 20 countries, including places like Japan, Costa Rica, and Portugal, as well as every state in the U.S. except Alaska. 🌍

Traveling has given me a global perspective, and it’s made me passionate about connecting with people from all walks of life. It has also deepened my love for technology and how it shapes our world. I’ve worked across industries, always driven by a desire to leverage tech for good—whether that's optimizing processes, improving customer experience, or finding solutions that impact people’s lives. I love to bridge the gap between technical solutions and business needs, creating strategies that enhance efficiency and deliver measurable outcomes.

Right now, I’m actively building my network and exploring new opportunities. I’m on the lookout for the next meaningful challenge where I can use my skills in program management, technology, and customer experience to drive results and create positive change.

I’m passionate about collaboration, solving complex problems, and helping teams reach their full potential. I thrive in roles where I can bridge the gap between tech and business, always keeping an eye on the human element.

A few things about me:
   ✅ I love engaging with diverse cultures, which has made me adaptable and open-minded.
   ✅ I’m an avid learner, always reading up on the latest trends in tech, leadership, and customer experience.
   ✅ Helping others brings me joy, whether it’s volunteering or simply being a sounding board for a colleague.

Tools & Technologies:
I’m well-versed in a range of technologies and methodologies, including SharePoint, Salesforce, ServiceNow, Jira, Confluence, Python, SQL, Data Analytics, SDLC, Agile, AI Platforms, and Cloud Systems. My ability to leverage these tools to optimize workflows, enhance customer experience, and drive impactful results has been a cornerstone of my career.
  
Countries I’ve traveled to (so far): Cambodia, Colombia, Costa Rica, France, Greece, Guatemala, Hungary, Italy, Japan, Korea, Malta, Moldova, Panama, Philippines, Portugal, Romania, Spain, Switzerland, Thailand, Trinidad & Tobago, UK, Vietnam.

Let’s connect if you’re passionate about technology, personal growth, or simply looking to expand your network. I’d love to chat!

taplio

The Battle

James Dayhuff

Julian Sookhoo

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