HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

Consulting Services 

• 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 & 𝗣𝗠𝗢 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: 
Partner with product, marketing, and PMO teams to design operational frameworks, improve delivery transparency, and establish scalable governance.
Led global marketing operations engagement for an enterprise client, redesigning intake and lifecycle workflows across Sr PMMs, IMM PMOs, and Web Production.
Standardized roadmap templates, milestones, and reporting dashboards to improve visibility and align delivery with business goals.
Facilitated SOAR, SWOT, and roadmap prioritization sessions to align cross-functional stakeholders across Product, Marketing, and Operations.

• 𝗔𝗴𝗶𝗹𝗲 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 & 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴
Designed and delivered Agile workshops and scaled enablement programs for project and program managers in regulated, high-compliance environments.
Trained PMs and PMOs in healthcare on Kanban and scaled Agile delivery practices using Jira and Jira Align.
Created repeatable templates and lifecycle workflows to support consistent delivery and regulatory audit-readiness.
Drove adoption across 40+ teams through strategic change management and self-service tooling guides.
Led hands-on exercises, JQL, and automation training for cross-functional teams in live and virtual settings.

• 𝗔𝘁𝗹𝗮𝘀𝘀𝗶𝗮𝗻 𝗧𝗼𝗼𝗹𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗘𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺 𝗕𝘂𝗶𝗹𝗱𝗼𝘂𝘁
Serve as Atlassian SME for nonprofit and startup clients, building scalable and maintainable instances to drive transparency and operational effectiveness.
Built Jira and Confluence ecosystems from scratch for profit and nonprofit orgs, enabling OKR tracking, workflow management, and intake governance.
Implemented automated reporting, consolidated legacy systems, and aligned instance architecture with operational maturity.
Supported stakeholder onboarding, dashboard configuration, and operational rollout plans to reduce admin overhead and improve self-service adoption.

Strategy & Ops Consultant |  Agile Trainer & Tooling SME

OpenClassrooms

• 𝗠𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴:
Mentor an average of 15 students annually, providing tailored guidance to help them navigate real-world project scenarios and achieve their learning objectives.

• 𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗻𝗱 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:
Equipped students with problem-solving techniques and adaptable methods, fostering critical thinking and essential soft skills, empowering them to excel in their careers.

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗚𝘂𝗶𝗱𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:
Led students through complex projects, designing personalized learning strategies that enhanced their presentation, assessment performance, and ability to succeed in diverse professional settings.

• 𝗙𝗼𝗰𝘂𝘀 𝗔𝗿𝗲𝗮𝘀 𝗮𝗻𝗱 𝗣𝗮𝘁𝗵𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:
Project Management, Agile Methodologies, Scrum Framework, Marketing, SEO, Digital Transformation, Team Management, and AI Technologies.

Mentor and Coach 

Okta

• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗢𝗞𝗥 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽:
Collaborated with senior leadership to develop an OKR framework, looking to enhance Portfolio management strategy and planning, budget and capacity allocation, while reducing risks and dependencies across the Digital organization.

• 𝗣𝗠𝗢 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆:
Streamlined operations by designing and implementing a Target Operating Model using Tuckman and ADKAR theory, cutting cycle times for digital and marketing initiatives and boosting value delivery.

• 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Led transformative change initiatives leveraging Lean and System Design Thinking, driving compliance and innovation in Identity Security solutions on Okta.com and Auth0.com that maximized impact on Growth and GTM programs.

• 𝗥𝗲𝗹𝗲𝗻𝘁𝗹𝗲𝘀𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆:
Spearheaded portfolio management to integrate platform and analytics initiatives, building data-driven and execution mechanisms to ensure projects were delivered with high business value on time, on budget. 

• 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻:
Optimized cross-functional collaboration by integrating tools like Asana, Jira, Google suite and Smartsheets, accelerating key project deliveries for Oktane and DevDay24, while improving alignment and decision-making.

• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗠𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽:
Managed and mentored a team of 3 Project Managers, fostering a culture of growth and inclusion while ensuring successful delivery of PMO objectives in a matrixed environment between Business Technology, Operations and Marketing.

Staff Program Manager

Atlassian

• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻:
Led the Buyer Experience - Platform Infrastructure and SRE teams, supporting Product, Marketing, GTM, and Growth programs, executing program delivery of self-serve features, APIs, feature flags, DevOps, and Cloud applications, accelerating delivery of new page launches, experiments, and A/B testing.

• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 𝗔𝗱𝘃𝗼𝗰𝗮𝗰𝘆 𝗮𝗻𝗱 𝗧𝗲𝗰𝗵 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲:
Prioritized and managed development initiatives focused on improving the tech stack and infrastructure, reducing deployment times and significantly enhancing operations, developer efficiency, and overall productivity. 

Coordinated cross-team communications and documentation efforts, fostering awareness of released features and updates within the engineering teams.

• 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁:
Implemented governance processes, including High-Level Triage, BXP Intake, Escalation Processes, and Roadmap/Release Planning, to ensure stakeholder alignment and set clear estimates, increasing release quality and velocity.

Managed and negotiated conflicting priorities, proactively removing roadblocks and improving project execution through risk management and continuous process refinement.

• 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗢𝗞𝗥 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Leveraged Atlassian tools like Atlas, JPD, and Jira to manage OKRs, track strategic initiatives, and enhance execution visibility, improving quarterly planning (Rolling 4) and ensuring that prioritized work was consistently actionable across BXP teams with reliable data for decision-making during feedback loops.

Sr. Program Manager eCommerce 

Teradata

• 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻:
Simplified project processes by breaking down silos and creating comprehensive documentation, enabling alignment across key teams. Created dashboards and metrics to track performance, improving visibility and guiding teams to meet business impacts effectively.

Developed and implemented a streamlined product delivery framework, orchestrating cross-functional collaboration that boosted productivity and ensuring consistent delivery of platform initiatives and business priorities.

• 𝗦𝗰𝗮𝗹𝗲𝗱 𝗔𝗴𝗶𝗹𝗲 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗧𝗵𝗼𝘂𝗴𝗵𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝘀 𝗥𝗧𝗘 𝗮𝗻𝗱 𝗖𝗦𝗠:
Optimized TD Scaled Agile Framework across PMO team, resulting in operational efficiency and release management velocity. As an RTE Facilitated scaled agile events (PI Planning, SoS), enhancing communication, decision-making, and manage conflict resolution across value streams.

Managed Platform Infrastructure program, overseeing the release lifecycle and product roadmap of cross-functional teams as a CSM, driving accelerated execution of cloud, on-prem, and hybrid offerings. Enabled business growth and contributing to GTM expansion.

Demonstrated thought leadership in leveraging tools like Aha!, Kendis, Atlassian and automated reporting systems, tailoring processes and SOPs to drive strategic execution. Created custom dashboards to ensure teams were aligned with business objectives and continuously improving.

• 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗳𝗼𝗿 𝗥𝗲𝗹𝗲𝗮𝘀𝗲 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗶𝗼𝗻:
Managed dependencies, risks, and escalations, translating complex technical challenges into actionable insights, which enhanced program execution. The focus on untangling technical details ensured alignment and proactive mitigation, leading to accelerated delivery.

Senior Program Manager - Platform Infrastructure

Insulet Corporation

• 𝗦𝗰𝗮𝗹𝗲𝗱 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗗𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗔𝗴𝗶𝗹𝗲 𝗣𝗠𝗢 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲:
Spearheaded the definition of the Product Portfolio Development Lifecycle process, adopted as the organizational operational procedure for Insulet.
 
Drive change management through the E2E product lifecycle from Discovery, Development, Validation and Verification, GTM and Post  Market evaluation, in alignment with Scaled Agile practices while maintaining compliance with FDA regulations.

• 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲:
Built a Software Quality Development Lifecycle, improving FRD process, leveraging UX journeys to thoroughly capture user stories & FDA requirements, ensuring compliance and expediting validation and verification cycle times. 

Executed QA design and facilitated weekly technical reviews to ensure high standards of quality and compliance for medical device and software development.

• 𝗖𝗦𝗠 + 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗮𝗻𝗱 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗹𝗲𝘀:
Managed Hardware and Software teams as CSM delivering key initiatives under tight deadlines, while standardizing processes to manage and track initiatives, enhancing organizational collaboration and reducing context switching, accelerating timely releases.

Led efforts to standardize metrics and track release health across multiple workstreams, creating visibility and transparency across the organization. Using IT and PMO tools to build dashboards and measurable live data to make informed, data-driven decisions.

• 𝗔𝗴𝗶𝗹𝗲 𝗲𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗻𝗴𝗲:
Delivered Agile training and enablement across ART and Scrum teams, significantly improving team dynamics and expediting value delivery. 

Facilitated workshops on product management, story writing and development processes. Mentored Scrum Masters and Product Owners, reducing their learning curves and onboarding.

Sr. Scrum Master

International Lottery & Totalizator Systems Inc.

• 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Led internal audits for WLA Security Control Standards, ensuring adherence to industry regulations and fostering a culture of accountability and continuous improvement. Managed Quality Management System (QMS) that significantly enhanced product and site compliance, conducting over 200 test cases and standardizing QA processes to ensure reliability.

• 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀/𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗦𝘆𝘀𝘁𝗲𝗺 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻:
Served as a Business Analyst and PO for the Vietlott SMS online betting system, gathered requirements and created mockups to implement the system and architecture to integrate CRM, billing, and reporting functionalities. 

Captured the customer journey through story mapping, thoroughly documenting validation and verification criteria to meet stringent government regulations. This ensured high-quality product delivery aligned with stakeholder expectations and regulatory compliance.

• 𝗔𝗴𝗶𝗹𝗲, 𝗦𝗰𝗿𝘂𝗺 𝗮𝗻𝗱 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻:
Applied Scrum principles to enhance team collaboration and Agile practices throughout the product development lifecycle. Focused on iterative progress and stakeholder engagement, driving successful project outcomes and fostering a collaborative team environment.

QA Manager | BA | PO

NearShore Technology

• 𝗙𝗗𝗔 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗗𝗲𝘃𝗶𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:
Managed test frameworks under a FDA-regulated healthcare environments for medical devices and wireless systems, ensuring compliance with industry standards and regulations.

• 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Managed test execution using ALM and TFS (Visual Studio),  tested components across multiple environments and release versions.

• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗔𝗴𝗶𝗹𝗲 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀:
Assisted as Product Owner in PBI refinement, ensuring priorities were aligned with business objectives and fostering collaboration across the team. Managing Jira to create user stories, tasks, and tests, and led defect management efforts for Nearshore core tools.

• 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽:
Developed comprehensive user manuals and technical documentation for the use and maintenance of medical devices and healthcare information systems, improving overall operational efficiency.

Sr. QA Engineer

UST Global

• 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Guided a team of 8 analysts in QA processes and automation best practices, enhancing team capabilities and ensuring consistent project delivery. Delivered one-on-one feedback to team members to foster individual growth and improve overall productivity.

Managed the activities of both nearshore and local teams, conducting training sessions and assessments for Scrum implementation, which streamlined communication and operational efficiency.

Performed as a Scrum Master, facilitating the onboarding process for new team members about Agile principles and values, which improved team adoption and performance within Scrum teams.

•  𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 & 𝗧𝗲𝘀𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: 
Led the implementation of the Work Breakdown Structure (WBS) and coordinated the test strategy across cross-functional teams, resulting in an effective QA automation framework and improved project execution for projects in Healthcare, Medical, Pharma, Retail and Banking. 

Spearheaded automation and performance testing initiatives using Selenium, accelerating test execution and reducing manual effort, ultimately increasing overall testing efficiency.

Designed and executed test cases, managing issue resolution and bug identification using JIRA and TFS. Ensured timely and high-quality product releases for web, desktop, and mobile solutions while coordinating offshore team activities and aligning with U.S.-based business stakeholders.

•  𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀:
Created detailed documentation for systems and data analysis, particularly within the Siebel CRM, ensuring thorough test planning and execution.

Documented business processes, identified key data needs, and managed test plans and strategies to improve alignment between business objectives and technical execution.

QA / UAT Lead

Adecco

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Oversaw QA Teams of 20+ Analysts during User Acceptance Testing (UAT), effectively planning budgets, allocating resources, and managing the risk register to ensure project success across multiple banking systems, including Enterprise Supply Chain Systems (ESCS), legacy systems, web-based platforms, and mobile banking applications.

Mentored analysts on QA methodologies and encouraged test leads to achieve their goals, fostering a culture of continuous improvement and accountability within the team.

Applied project management practices to set goals based on data analysis, maintaining high standards for QA activities and ensuring alignment with business objectives.

• 𝗖𝗼𝗻𝗳𝗹𝗶𝗰𝘁 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻, 𝗦𝘁𝗮𝘁𝘂𝘀 𝗥𝗲𝗽𝗼𝗿𝘁𝘀 & 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: 
Managed "war room" for conflict resolution meetings focused on addressing issues and blockers in test execution, facilitating rapid adaptations to the test strategy and scope.

Developed daily and monthly statistical reports using Quality Center and Microsoft Excel for domestic and overseas business areas in the U.S., China, and Mexico, facilitating informed decision-making and performance tracking.

Retrieved and analyzed significant data from banking and legacy computer systems, using ALM to inform execution results and defect management, leading to improved project outcomes and to build a strategic plan for test case execution that identified significant issues and enhanced defect management for timely resolution.

UAT / E2E CORE - TEAM LEADER

From PMO Chaos, I Unveil the Holy Grail of Value Delivery. Slayer of Waste, Crafting Process Improvements, Orchestrating Operations Excellence to Champion Efficiency. Powered by Scrum and Kanban Summonings.

𝗧𝗟;𝗗𝗥, 𝗜'𝗺 𝗖𝗹𝗮𝘂 𝘁𝗵𝗶𝘀 𝗶𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗱𝗼:- 𝗜 𝗱𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗿𝗼𝗹𝗹-𝗼𝘂𝘁 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀 𝘁𝗵𝗮𝘁 𝗱𝗿𝗶𝘃𝗲 𝗵𝗶𝗴𝗵 𝗶𝗺𝗽𝗮𝗰𝘁 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀 𝗮𝗻𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗴𝗿𝗼𝘄𝘁𝗵. 𝗜 𝗲𝗺𝗯𝗿𝗮𝗰𝗲 𝗻𝗲𝘄 𝘁𝗼𝗼𝗹𝘀, 𝗰𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗲 𝘁𝗵𝗲𝗺 𝗮𝗻𝗱 𝗺𝗮𝗸𝗲 𝘁𝗵𝗲𝗺 𝘄𝗼𝗿𝗸 𝗳𝗼𝗿 𝗬𝗢𝗨. 𝗜 𝗹𝗲𝗮𝗱 𝘁𝗲𝗮𝗺𝘀 𝘁𝗼 𝗮𝗰𝗵𝗶𝗲𝘃𝗲 𝘁𝗵𝗲𝗶𝗿 𝗴𝗼𝗮𝗹𝘀, 𝗮𝗹𝘄𝗮𝘆𝘀 𝘄𝗶𝘁𝗵 𝗮 𝗵𝘂𝗺𝗮𝗻 𝘁𝗼𝘂𝗰𝗵.

• 𝗡𝗲𝗲𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗱𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗢𝗞𝗥 𝗮𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁?
15+ YOE in PMO, Operations, and Technical Program Management, I thrive on solving challenges just like I love solving puzzles, orchestrating efforts to deliver OKRs & business priorities, I bring clarity to chaos, applying critical thinking and being data-driven to make informed decisions.

• 𝗡𝗲𝗲𝗱 𝗣𝗠𝗢 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲, 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀?
Governance and process optimization are my jam, with best-in-class frameworks & ensuring processes are lean, scalable and adaptable to fast-changing business needs. I close gaps from the bottom-up, strategically, efficiently & minimizing risks.

• 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝘁𝗼 𝗱𝗿𝗶𝘃𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗿𝗲𝘃𝗲𝗻𝘂𝗲?
From SaaS to Pharma and more, I deliver initiatives that create customer value, impactful GTM results, and propel growth. I'm laser-focus on mechanisms that boost execution and accelerate outcomes.

• 𝗡𝗲𝗲𝗱 𝗮 𝗟𝗲𝗮𝗱 𝗶𝗻 𝗻𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀?
Lead by example, diving into details to transforming operations through scalable solutions that enable efficiency & innovation. If your teams are stuck, I’ll clear their path, removing waste to deliver on time and on budget.

• 𝗪𝗮𝗻𝘁 𝘁𝗼 𝗴𝗿𝗼𝘄 𝗵𝗶𝗴𝗵 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗰𝘂𝗹𝘁𝘂𝗿𝗲?
Like a tended garden, I nurture cultures of continuous improvement & development, balancing empathy with leadership. From tough conversations to managing challenges, I'll guide their way.

• 𝗜𝘀 𝘁𝗵𝗲 𝗧𝗼𝗼𝗹 𝗻𝗼𝘁 𝗴𝗶𝘃𝗶𝗻𝗴 𝘆𝗼𝘂 𝘁𝗵𝗲 𝗶𝗻𝗳𝗼 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱?
I'm great at mastering & configuring any tool to improve workflows. My expertise lies in leveraging technology to empower teams, reduce tedious tasks, & ensure systems provide meaningful data. If a tool isn't delivering yet, I'll figure it out!

• 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗚𝗲𝘁 𝗧𝗵𝗶𝗻𝗴𝘀 𝗗𝗼𝗻𝗲?
From executive strategic governance to managing delivery teams, I'll go above and beyond to make it happen.

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The Battle

James Dayhuff

Claudia O.

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