HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

Newfront

Principal Technical Program Manager

Staff Technical Program Manager

Sr. Technical Program Manager

Lyft

Transitioned to my dream role of Technical Program Manager where I work with multiple engineering and product teams, in addition to external vendors, to help build Lyft’s Insurance Marketplace.

Technical Program Manager

Promoted to Sr. Program Manager after consistently performing above my level. In this role I continued to work with Lyft’s Claims tech team in addition to multiple business teams (e.g. Risk Mgmt, Actuarial, Finance, Accounting, Legal, etc.) to deliver large, complex, and cross functional initiatives. 

Accomplishments
- Delivered business program to complete Lyft's second loss portfolio transfer
- Delivered business program to improve partnership and litigation management processes 
- Delivered business / tech program to onboard a specialized claims vendor to Lyft in <45 days

Sr. Program Manager

During my time in the hybrid Data Analyst / Project manager role, I found a passion for project management and convinced leadership to allow me to become the Claims team’s first Program Manager. In my role as Program Manager I noticed a gap between the tech and Ops teams, so I dove deeper into the Product & Engineering side of things to help the Claims Tech team deliver partner integrations and Lyft’s Claims tooling. 

Accomplishments 
- Delivered technical program to onboard Allstate, Liberty Mutual, & Mobilitas (CSAA) to Lyft's Claims APIs 
- Delivered technical program with Lyft's Claims Tech and product teams to launch Lyft's foundational insurance tools to 100+ associates 
- Delivered business program to facilitate two large scale claims portfolio transfers across multiple insurance providers

Program Manager

Taught myself SQL and convinced leadership to let me become the Claims team’s first data analyst. Eventually saw a need to jump in and help with project management, given opportunities I was finding through analysis, so I jumped into a hybrid role. 

Accomplishments: 
- Facilitated Lyft's v1 & v2 data feed integrations with Travelers 
- Compiled and got approval on Lyft's v1 insurance data requirements 
- Collaborated with Data Science and Data Engineering to inform v1 builds for Lyft's suite of claims data tables
- Investigated and resolved multiple high priority data issues with Lyft's partners in collaboration with Data Science, Actuarial, and Data Engineering teams

Data Analyst/Project Manager

Came in with no insurance experience, but a lot of passion and curiosity. Picked up insurance concepts quickly and started applying them to better manage Lyft's Claims vendors and assist with litigation monitoring. 

Accomplishments: 
- Audited >1000 claim files and provided insights to leadership on Claims vendor opportunities
- Monitored >100 pieces of litigation in collaboration with Legal & Claims vendor
- Assisted Claims vendor with complex investigations using Lyft's associate tools 
- Learned SQL due to lack of analytical resources and helped Claims leadership garner insights on the business

Claims Examiner

I helped keep the Lyft platform safe by investigating safety reports and taking action against unsafe users on the platform.

Trust and Safety Specialist

24-7 Intouch

I helped manage a team of 15 T&S Specialists.

Trust and Safety Associate Team Lead

Over the last 6 years I’ve gone from Trust and Safety associate to Technical Program Manager - an almost unheard of transition.

I started with 0 technical skills or background. In fact, in college I studied liberal arts and philosophy. 

I became a TPM by doing the work. I learned how the tech works and actually delivered complex initiatives. That is, the projects I helped deliver immensely improved Lyft’s bottom line.

But, TPMing isn’t all the straightforward. It took me years to understand the role and develop the skillset. I don’t think it should be as hard as it is. That why I want to demystify TPMing and teach the skillset to the masses. 

So, if you are a new, aspiring, or even existing TPM, you may want to follow along. I promise I’ll help you learn something new. 

And if you’re not a TPM, you’ll still find value in what I write, because everyone should know: 
• how to manage complex projects
• how to work with tech people
• how to get stuff done

The end. 

taplio

The Battle

James Dayhuff

Artin K.

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?