HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

Salesforce

Own eCommerce Lead Flow & Routing from Salesforce.com to Marketing/Sales. 
NextGen Marketing Automation Solution
Sped release velocity of enterprise-wide Marketing Lead enhancement projects. 
Met at-risk delivery dates. Manage $6M consulting / professional services budget. 
▪	Cut by 99% lead delivery time, delivering < 1 m routing to global sales.
▪	Sped by 93% lead routing changes (to <1-day) by upgrading GUI from custom code.
▪	Removed 2+M lines of custom code, allowing for greater configuration ability. 
▪	Gained buy-in from 50+ enterprise stakeholders (CIO, CMO, Product & Engineering). 

PMO Optimization 
Clarified firmwide strategy on global Customer 360 Enterprise Data Cloud rollout. 
▪	Orchestrated on-time completion of 10+ complex roadmaps / 10+ teams. 
o	Developed enterprise-wide technical leadership, dependency management & definition. 
▪	Aligned AI solutions across teams (Marketing, Sales, Enterprise Architecture, Product, Engineering, Business Technology, Customer Success). - Established steering committee of 10+ product owners bridging the gap between technical development and produc strategy.
▪	Achieved buy-in from CIO/CMO and 30+ product & engineering leaders.

Email Marketing Strategy & Roadmap Pivot
Spearheaded product strategy pivot program & pilots for Marketing Email Platform.
▪	Re-visioned OKRs & CMO V2MOM across 5 teams in Product, Engineering, Marketing. 
▪	Managed $6M vendor portfolio. 
▪	Gained ELT approval for pilots with product adoption approach, roadmap & use cases.
▪	Received Exec raves, “best conversations happening across teams in years”.

Senior Director, Technical Program Management - Marketing Automation

FLYR Labs

Owned Technical Program Management & AI/Machine Learning Delivery Project Management for AI/ML/Data Science GPC solution. Built teams (TPM, Delivery PM).
▪	Scaled predictability up 70% (best results in firm history) with high quality. 
▪	Reformulated Product & Engineering planning using Layered Agile Planning.
▪	Hired 5 top performers while mentoring high-potential employees.
▪	Optimized AI model development efficiency with aligned teams (Applications, Platform, Data Science) using Vertex AI, BigQuery, Kubeflow, Dataflow, TensorFlow.

Global Head of Program Management (Technical Program and AI/ML Delivery Project Management)

Seismic

Rebuilt TPM Organization. Built out R&D Ops function (SDLC, DevOps, CI/CD) from scratch.
Program Management
Solidified Commercial Deployment Infrastructure on Cloud (Azure, AWS, GCP, IBM).  
▪	Drove 20+, critical, enterprise-wide Platform and Mobile programs across distributed R&D team of 600+ aligning engineering, product, and design members. 
▪	Attained 96% gross customer retention rate with best practice TPM process.
▪	85% on time delivery of pilots & milestones (early availability, general availability).
▪	Built best-in-class data-driven and milestone-based program and executive presentation structure.
▪	Ensured accountability through kindness, ownership, and trust.

High-Performing Team Leadership
▪	Upped by 42% on time delivery rate after recruiting, mentoring, upleveling 15 highly skilled TPMs.
▪	 Achieved 50% Female, 13% Latinx, top Diversity, Equity, and Inclusion results
▪	TPM named “Top Individual Contributor” of 600 R&D team.
▪	TPMs & teams won Performance Award (2023).

Global Head of Technical Program Management (TPM) and Engineering Operations

Asana

Built TPMO & high-performing team from scratch to Direct Public Offering (DPO).
▪	Drove to 67% revenue uplift, paving way to 50% revenue contribution of new motion.
▪	Integrated Product with Business Tech Systems (Zuora, Salesforce CRM).
▪	Co-created TPMO Strategy / North Star of constant alignment with business outcomes via continuous planning & iterative execution / reviews and roadmap creation.

Head of Technical Program Management, Business Technology

Conviva

Optimized Engineering Execution/Velocity directly with firm Chairman. Hired by COO. 
▪	Saved 30+% in OPEX / Cloud cost monthly with Cloud (Data Center, AWS, GCP) cost containment self-service dashboard for Production, Development, Quality Assurance.

Global Head of Technical Program Management Office Technology Team (Eng, Tech Ops, Customer Support)

MapR Technologies

Responsible for the planning and delivery of the MapR Data Platform, the best platform for AI,ML, and Analytics. The MapR Data Platform provides enterprise grade performance, reliability and scalability to our customers.  

•  Successfully Delivered MapR 6.0.1 / MEP 5.0 Release including Drill 1.13,  Spark 2.2.1, Spark Structured Streaming, C# Language Bindings, Kafka 1.0 and support for the Spring Framework for MapR Streams.   Driving release from initial concepts through detailed design and delivery while continuing to improve program management and release processes to increase team velocity and morale.
•  Helped drive MapR's Data Science Refinery which provides a secured, containerized solution for data scientists providing preconfigured Docker containers containing Apache Zeppelin, Spark, Pig, and Hive and allowing secured access to MapR's persistent storage as well as the MapR Data Fabric for Kubernetes (K8S). 
•  Successfully delivered MapR Release 6.0 - the largest release in MapR history coordinating the efforts of 140+ Engineers.   The 6.0 release included significant innovation resulting in 9 patent filings, with over 3000 bugs fixed,  and tens of thousands of test cases added.   
•  Negotiated and managed embedding of 3 OEM Deals
•  Managed 2 co-development partnerships including simultaneous shipment
•  Continually Optimizing Program Management and Release Management processes publishing the first comprehensive Concept to Release Process for MapR  and continuing optimization post 6.0
•  Managed outsourced development partner through 9 successful releases 
•  Promoted, Facilitated, and Coordinated Patent Filings, filing the largest number of patents in MapR History
•  Enhanced MapR Engineering Culture and Morale through constant communication, promoting Agile processes, empowering scrum teams, knowledge transfer sessions and generally optimizing Engineering to Field, Support, Marketing,  Partner, and Customer interactions.

Senior Director, Program Management - Head of Global Program Management Office (PMO)/Chief of Staff

•  Managed from concept to release of MapR 6.1/MEP 6.0 Release including critical Artificial Intelligence/Machine Learning and Analytics Data Platform innovation in Object Tiering and Erasure Coding, Data Encryption at Rest (DARE), Wire Encryption, NFS v4 Support, S3 compatible API support, Table Monitoring, Complex Types Support and Language Bindings for Python and Node.js for MapR Database,  Kafka Streams, KSQL, Log Compaction and Idempotent producer for MapR Streams,  Apache Hive 2.3, Hue 4.2, Apache Spark 2.3.1,  along with significant improvements to Apache Drill including security improvements, additional SQL, performance, and production readiness features.    All with continued support for our Kubernetes Volume Plugin.   Once again delivering the largest, most impactful release in MapR's long history.  
•  Continued incremental Engineering process improvements to increase cross team collaboration, communication, visibility, and velocity utilizing integrated tools such as Atlassian Jira, Google Docs, Github, and Slack - continually helping a high performing Engineering team to increase its productivity and team satisfaction while using the optimal software development methodologies for individual teams combining the best of agile and interactive waterfall.   
•  MapR Release 6.1/MEP 6.0 is available on premise, in container and on Cloud - Amazon Web Services (AWS), Azure and Google Cloud Platform (GCP) - Hybrid Cloud, Multi-Cloud - endless possibilities!

Senior Director, Program Management

Oracle

Managed business and technical operations of Hyperion Business Intelligence (BI) products which represented one third of Hyperion revenue.  Post acquisition managing all BI and EPM offerings for Oracle  Fusion Applications, Oracle BI Applications Program and Release Management, and Oracle BI/EPM Cloud Offerings as well as Customer Success from within Oracle Development.  

•	Managed Business Intelligence Development Customer Success – ensuring customer satisfaction for the largest, most strategic customers including both proactive best practices driven process improvements and enhancement requests as well as expedited follow up on critical service requests.   
•	Managed BI Applications Program and Release Management including several simultaneous direct to customer releases as well as deliveries embedded within Fusion Applications as enterprise software as well as SaaS offerings
•	Drove all aspects of Business Intelligence and Enterprise Performance Management (EPM) for the first version of Fusion Applications as well as 9 subsequent releases all from inception through release and ongoing upgrades, patching, pre-sales, and customer support in the Cloud and on premise
•	Ensured continuous integration and testing of BI product suite by managing source code and integration labels and the software development processes around them to insure deliveries on time and with quality
•	Managed all aspects of uptake of Oracle Fusion Middleware (including Web Logic, OPSS, JDEV/ADF, IDM, SOA, BPEL, ECM) by BI product portfolio
•	Program managed Oracle Business Intelligence Infrastructure projects using agile development processes working with development teams in the US, UK, and India.   
•	Managed technical program management team responsible for managing projects of BI products in the Oracle Public Cloud

Director, Program Management

Hyperion

•       Directed the largest user interface redesign effort in Hyperion’s history utilizing user centered design processes to give Hyperion’s suite of products a new look and feel as well as helped to build a renewed focus on usability and end user empathy and productivity in the Hyperion Engineering Culture
•	Program Managed the integration of Hyperion’s disparate business intelligence tools in to a single product bringing together 4 product lines and product teams in 5 locations allowing Hyperion to compete with top BI vendors
•	Managed creation of Hyperion Workspace  – a highly rich, thin client front-end for Hyperion’s Enterprise Performance Management System which provided the necessary user experience to enable Hyperion to be a top tier business intelligence vendor  and continue leadership position in EPM space
•	Defined product requirements for Hyperion Performance Management Accelerators designed to drive Essbase database sales through packaged application sales
•	Developed requirements and program managed Hyperion’s next generation business intelligence tools including a self-service reporting and analysis environment and back-end technology designed to merge multi-dimensional and relational data sources into a unified semantic model

Senior Manager, Chief of Staff / Product Line Management

Principal Product Manager

Commerce One

Promoted to define and execute the Commerce One.net global business and operational plan.  Managed 5 person product management and 40 person engineering team responsible for completing 10 major releases and 20 minor releases for the online self service marketplace and auction offerings
•	Developed product requirements from customers, prospects, and internal stakeholders.  Served as the domain expert working with engineering to create offerings for international customer base.  Products were used by 60 global customers including Siemens, GM, Disney, and LG&E, and generated more than $34M in transactions.  
•	Drove requirement/functionality trade-offs balancing customer satisfaction, revenue generation, time-to-market, and expense control exceeding quarterly P&L objectives and customer satisfaction metrics consistently.
•	Managed operations team to insure customer service level agreements were maintained while also updating multi-tenant environments to new releases of code on a continuous basis

Senior Director, Commerce One.net

Hilton

Appointed by the Chief Information Officer to develop a new eCommerce line-of-business.  Created the first business-to-business e-marketplace for the $90 billion hospitality industry.
•	Formed strategic alliance with leading net marketplace enabler.  Strategic investment returned over $40 M (2700% ROI) in six months.
•	Defined market requirements, product strategy, operations plans, and financial models for the multi-tenant eCommerce Exchange.

Supervised pilot of IBM’s World Purchasing software solution prior to general availability release.  Managed purchasing and client/server financial systems integration during the merger of DoubleTree Hotels, Promus Hotels, and Harrison Conference Centers.
•	Managed consolidation from three systems into one including planning, data validation, acceptance, change management and training working closely with finance and purchasing teams.
•	Directed Earnings per Share (EPS) Project Definition to develop an executive level decision support system for Chief Executive Officer utilizing data feeds from Infinium/Software 2000 accounting system systems and property management systems.

Manager

Program Management, Strategy, Execution, and Eng Ops | DEI Leader | Mentor

I’ve acquired 20+ years of experience establishing velocity-driving (startup to scale) enterprise PMOs that deliver 99% accelerations in sales cycle processes for firms at scale (1000+ engineers) for Salesforce and Oracle- and 60+% revenue scaling for leading start-ups (0-1, 10s, 100s), Asana, Seismic, FLYR Labs, MapR. 

 I’ve learned reliable operational excellence comes most rapidly & efficiently from building & deploying centralized Cloud/SaaS, business intelligence (BI) & AI/ML-enabled software products / platforms, along with embedding best practice TPM craft into engineering functions globally. 

My *secret sauce is empowering teams to take responsibility, by fostering an environment of psychological safety and ensuring execution clarity through structured program planning, risk mitigation, and transparent cross-functional collaboration, executive communications. I establish TPM craft from scratch, evolving it into a scalable, high-performance function that optimizes execution from startup mode (0-1) to full-scale enterprise operations.

Technical Prowess. Business Acumen. Strong People Relationships. All driven by the right data analytics. That is the commitment I bring to my deep partnerships with product, engineering, and executives every day.

EXPERTISE
Product Management: Complex Product Development • Program Planning/Tracking/Reporting • Agile Planning (Layered, Incremental, Iterative Planning) • Team Management (Leadership, Career Growth, Mentoring)

Large-Scale Program Management: Scope/Dependency/Risk Management • Performance Metrics Management/KPIs/OKRs /Operational Excellence • Cross-Team Dependency, Scoping, and Capacity Management, Compliance, Legal, Security Governance

Engineering Management: Engineering Productivity • Continuous Improvement • Streamlined Execution • Giving & Taking Constructive Feedback • High-Performance Team Builds through Empathy and Trust

Collaboration & Leadership: Stakeholder Management / Executive Communication/Reporting • Change Management • Alignment, Horizontal (Cross Team/Cross Function) & Vertical (IC to Executives)

Strategy: Company Strategy & Roadmap Planning / Prioritization

Technology: Atlassian Jira/Confluence, Asana, Airtable, OneTrust, AHA Administration
Data Analytics: - Business Intelligence, Data Warehousing, Big Data, AI/ML, Data Science
Cloud: Amazon Web Services (AWS), Microsoft Azure, Google Public Cloud (GPC), IBM

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