Rule5Design

IT Management Contractor

Aviva

Problem Analyst

IT Access Systems Thinking

Aviva Investors

IT Security Admin Analyst

Creperie de la Source

Business Owner

Mountain Software

Help Desk Manager

Falcon Chambers

Barristers Clerk

CEO & Owner @ Rule5Design

An innovative and strategic IT Project Manager and Consultant with over a decade of diverse experience. Holding a proven track record of directing large-scale IT projects from initiation right through to successful execution, spearheading globally dispersed teams, and utilising various software to ensure seamless completion. Equipped with an ITIL 3 Foundation Certification alongside possessing strong analytical and leadership skills, excellent system optimisation, immaculate risk management, and outstanding network development capabilities. I am extremely hardworking, and adopt an inspiring leadership approach, being innovative, and fair with an overall aim of delivering quality results and continuous improvement. Currently seeking my next opportunity in which I can utilise my diverse skill set.

Jamie Byrne

PayPro Global

- Develop a content marketing plan and editorial calendar.
- Create and post engaging and shareable content for a blog, Facebook page, monthly newsletters and promotional videos.
- Executing community activities to increase reach and engagement;
- Managing and copywriting all communications through the social media channels;
- Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs).
- Find new marketing and outreach opportunities to push brand image and products.
- Work with journalists and PR agencies to ensure accurate brand representation.

Community Lead

Community Engagement Specialist

Community Engagement Junior

- Supervise analysts team and assist in the day-to-day Fraud prevention operation.
- Leverage internal and external performance data to develop insights and best in class fraud prevention policies.
- Generate fraud alerts to highlight any anomalies or unusual loss trends.
- Monitor, evaluate, investigate, and respond to chargeback alerts, resolving disputes by refunding the customer when possible.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Recommend new software tools used for fraud detection, prevention and reporting activities.
- Generate suspicious activity reports and risk management reports for Managers.
- Collaborate with analytics to create dashboards and monitor performance across KPIs.

Senior Risk Analyst/Team Lead

- Monitor real-time queues and identify high-risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Collaborate with other team members to effectively analyze and present data.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate the information and confirm or cancel authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

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Jamie Byrne

Marta Poprotska

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