Reliance Matrix

Training & Enablement Program Manager

Siemens

In my current role as a Global Highspot Administrator, I:

• Act as the primary liaison for 100 global super users, consistently delivering expert guidance and tailored support to ensure they maximize their platform use and effectively address any challenges.
• Facilitate and host webinars to enhance Highspot product proficiency and skill development for a diverse international audience, fostering a deeper understanding and utilizing the platform’s capabilities more effectively.
• Conduct extensive and rigorous testing of new product features before their official release.
• Resolve escalated service desk issues with a proactive approach, working closely with Highspot technical teams and strategic partners to develop and implement effective, long-term solutions that maintain high service and user satisfaction standards.
• Oversee the Highspot Sales Enablement platform, enhancing functionality and accessibility for over 40,000 global users across diverse business units.

Global Highspot Administrator

Dubber

In my previous role as a Global Sales Enablement Program Manager, I:

• Regularly communicated updates and strategic insights to the Global Head of Sales Enablement, ensuring alignment with organizational goals. 
• Developed and implemented a streamlined sales onboarding and certification program for Account Executives, Sales Associates, and Inside Sales Representatives, facilitating the team's rapid growth from 20 to 40 members within six months.
• Curated and maintained an extensive library of over 200 video training resources, enhancing the accessibility and effectiveness of learning materials.
• Collaborated with marketing and product teams to align sales enablement strategies with broader business objectives, driving increased productivity and sales performance —the ability to work well with others as an essential high-level enablement leader. 
• Led the successful deployment and customization of the Highspot sales enablement tool, tailoring it to meet the organization's specific needs.

Global Sales Enablement Program Manager

Ipro Tech

In my previous role as a Director, Sales Enablement & Operations, I:

• Reported directly to the Chief Revenue Officer (CRO), providing strategic leadership in sales enablement initiatives by closely partnering with product and marketing teams to align strategies for driving revenue growth.
• Engaged in one-on-one sessions with sales representatives to deeply understand the buyer journey, fostering environments where reps consistently surpass targets and deliver exceptional results.
• Developed and launched a comprehensive enablement playbook tailored to support both enterprise and partner channel sales teams, leading to enhanced knowledge retention and improved collaboration across teams.
• Transformed the Highspot Sales Enablement platform by systematically organizing over 250 internal and external sales assets, resulting in increased sales efficiency, enhanced effectiveness, and a more streamlined buyer experience.
• Conducted in-depth analysis of sales data and feedback to continuously refine and optimize the enablement playbook, driving consistent sales performance and customer engagement improvements.
• Led change management initiatives during an acquisition. 
• Spearheaded and directed the successful implementation of the Highspot sales enablement platform, which showed significant improvements in sales processes.

Director, Sales Enablement & Operations

Allstate Benefits

In my previous role as a Director, Sales Enablement, I:

• Established and launched a dedicated Sales Enablement Department focused on directly supporting partner sales within the employee benefits sector.
• Successfully built and managed a team of Sales Enablement Managers, providing strategic leadership and support to multiple sales regions and national sales executives, scaling the team from inception to a department of three. 
• Developed and executed targeted sales enablement strategies that aligned with broader business objectives and increased partner engagement and sales effectiveness.
• Analyzed performance metrics and feedback to continuously refine enablement programs, resulting in improved sales team productivity and a higher win rate.
• Introduced and implemented competitive intelligence tools and RFI response processes, resulting in a reduction in partner RFI response times by 50%.

Director, Sales Enablement

Symantec

In my previous role as a Manager Sales and Operations, I: 

• Quickly demonstrated expertise, established creditability, and was promoted multiple times. 
• Managed a team of six direct reports through continuous change, championed broader thinking, and created a transparent environment of open communication and clear expectations. 
• Led the team to achieve an annualized quota of $30 million by collaborating with and leveraging benefit broker partnerships.
• Oversaw the training and development of Sales Development Managers, enhancing their skills and capabilities to achieve sales targets better and foster stronger partnerships.
• Conducted market research and competitive analysis to identify emerging trends and opportunities, positioning the company to capitalize on new channel partnerships and expand market reach. 
• Spearheaded initiatives to identify and cultivate new channel partnerships and drove additional revenue opportunities.
• Provided ongoing training and mentorship to staff by having in-depth industry knowledge, an understanding of the company landscape, and a drive to improve the overall customer service experience.
• Developed and implemented strategic plans to optimize sales processes and drive revenue growth by effectively managing benefit broker relationships.

Other Positions Held: Senior Business Development Manager, 07/2015-09/2017 and Member Services Manager, 04/2013-07/2015

Manager Sales and Operations

Sr. Member Services Lead

Fox Webstores

Sales & Operations

Melaleuca:The Wellness Company

Customer Service Lead

My name is James. 

Over the years, I've had the privilege of leading cross-functional teams, crafting impactful training programs, and introducing tools that simplify sales processes and drive revenue growth. My career has been about more than just hitting targets—it's been about building programs that truly elevate sales performance and create strong, effective sales enablement departments from the ground up.

I thrive on creativity and personalized support, always striving to be more than just a mentor. I love working one-on-one with sales teams, helping them unlock their potential and consistently surpass their goals. With a deep understanding of the buyer’s journey, I focus on creating strategies that connect with both the sales team and the market, ensuring that success isn't just expected—it's achieved.

Navigating high-pressure situations has become second nature to me, and I’ve always maintained a competitive edge, even in the most dynamic markets. I bring an entrepreneurial spirit to every challenge, always looking for ways to grow the business and align the sales team with the company’s bigger picture.

My Core Skills & Expertise Include:

★ Key Performance Metrics (KPIs)
★ Sales Enablement & Knowledge Sharing
★ Product Development & Resource Allocation
★ Continuous Improvement & Process Optimization
★ Training & Development
★ Business-to-Business (B2B) Strategy
★ Cross-Functional Collaboration
★ Presentation & Facilitation
★ Problem-Solving Methodologies
★ Business Development
★ Coaching & Mentorship
★ Project Management
★ Stakeholder Relations & Engagement
★ Market Research & Channel Partnerships

I’m passionate about developing innovative enablement playbooks that empower sales teams with the tools and insights they need to thrive.

Connect with me today!!

James Jackson

⚡️ Hot Take: Sales Enablement Is Becoming a Technical Discipline

And most people in the industry haven’t caught up yet.

If you’re still thinking of enablement as “content creation, training decks, and LMS uploads,” you’re already behind.

Here’s the truth:

🚨 Sales Enablement is shifting toward product development.

We’re not waiting on engineering anymore.
We’re not waiting on design anymore.
We’re not waiting on dev resources, sprints, or IT tickets.

We’re building ourselves.

Not with code—but with logic, AI, and no-code systems.
And the people who learn this skillset early?
They’re going to run the table.

I’ve spent the last year building:
	•	adaptive training systems
	•	interactive GPT agents
	•	logic-driven coaching flows
	•	internal sales tools
	•	on-demand programs

…all without writing a single line of traditional code.

That’s not “hacking it together.”
That’s the beginning of a new discipline:

🔥 Vibe Coding

Building functional products using logic + AI instead of syntax.

Here’s the real hot take:

👉 In 24 months, every serious enablement team will have a Vibe Coder.

Not because it’s trendy—
because it’s necessary.

Speed wins.
Iteration wins.
Intelligence wins.
Enablement leaders who can build systems instead of documents will redefine what “enablement” even means.

The old model was:
“Create content.”

The new model is:
“Build experiences that think.”

You can fight that shift, or you can ride it.
But it’s happening—fast.

My prediction:

Flow Coding will become as essential to enablement as LMS management became 10 years ago.
The only difference is this time, the people who embrace it will leapfrog everyone else.

We’re not just supporting sellers anymore.
We’re engineering revenue performance.

#SalesEnablement
#RevenueEnablement
#VibeCoding
#NoCode
#AIEnablement
#LearningAndDevelopment
#RevOps
#FutureOfWork

Enablement Leader | AI & GPT for Sales Readiness | Highspot Expert | Everboarding Architect | Vibe Coder

Cloudflare you’re ruining my vibe this morning.

😒

#vibecoding

⚡️ I spent $30 and 3 days and built MORE than a dev shop built for me in 3 YEARS and $30,000.

Not exaggerating.
Not clickbait.
Just the new reality of building with AI.

⸻

🧠 The spark

Last Tuesday night, I was at my sons’ club soccer practice when a thought hit me:

Do clubs, parents, coaches, or players actually know the technical benchmarks for each age?

I dug into US Youth Soccer guidelines and discovered:

🔹 45 core skills
🔹 140+ drills
🔹 And a huge visibility gap across youth soccer

So the idea formed:

Build a tool that tracks and benchmarks all of this.

⸻

🛠️ But this time… build it differently.

No more:
❌ 3-year dev cycles
❌ Runaway invoices
❌ Waiting forever for an MVP

Someone told me to try Lovable — a no-code GPT builder.

I expected a toy.
Instead I got a breakthrough.

⸻

🚀 In just 3 days, the foundation was DONE.

AI-driven logic.
Custom flows.
A working MVP.

All for thirty bucks.

This no-code GPT wave isn’t “coming someday.”
It’s here — and it’s removing every excuse not to build.

⸻

If you want to see what I made 👀👇
🔗 Link in the comments

#vibecode #flowcode #lovable #soccer #clubsoccer

Just finished the course “Copilot Agents: Build Your Own AI Assistant in Copilot and Teams (No Code Required) (February 2025)”! #aiagents #aiproductivity #microsoftcopilot

Copilot Agents: Build Your Own AI Assistant in Copilot and Teams (No Code Required) (February 2025)

Allstate Identity Protection

Sales Operations | Sales Enablement | Competitive Intelligence

Sr. Manager, Sales Operations

Manager, Sales Operations | Sales Enablement

Responsible for building the enablement department, this role provides the tools, assets, resources, and training to the sales team to improve sales efficiency and success. for voluntary benefits and industry competitive intelligence for B2B, B2C, B2B2C channels. Streamlined end-to-end sales proposal management (RFP) strategy, project management, content development, and client-focused delivery. Maintain all things content & knowledge systems into self-serve enablement resources.

Sales Enablement Manager

Pavilion

Revenue Operations – or RevOps - has become increasingly popular in recent years. While this can be attributed to many factors, one reason is that organizations are using more tools and systems, and leveraging more channels to drive revenue. Organizations need a RevOps team to align and optimize every stage of the customer lifecycle, including marketing, sales, and customer success.

Member

InfoArmor

Responsible for driving results of the Customer Care team in Net Promoter Scores (Quality/Satisfaction) and exceeding service level performance guarantees. Hired, trained, and coached customer care teams to scale 2x department size while maintaining metrics.

Customer Care Manager

GreatCall

Responsible for driving results of Customer Experience and Customer Retention teams. Develop long and short term strategies to enhance performance in Quality Management, Voice of the Customer, Voice of the Employee, CHURN reporting, and Training needs.

Customer Experience  & Customer Retention Supervisor

LifeLock

Responsible for driving results of Customer Service and Member Retention teams. Develop long and short term strategies to enhance performance in quality management, incentive plans, call center reporting, and training needs. Ensure and promote a team-based environment which delivers best-in-class Customer Experiences. Cultivate and demonstrate LifeLocks core values to create a dynamic and challenging environment.

Membership Development Manager

DHL Express

Responsible for every aspect of Field and Customer Service Pick-Up/Delivery Operations for Eastern Arizona. Worked with Account Executives to understand and uncover business needs and educate clients on the value of customized shipping solutions. Formed long-term client relationships building client loyalty through superior customer service. Certified in Hazardous Materials Handling for Ground and Airline transport.

Field Services Supervisor

Responsible for all aspects of Next Day Air Airline Operations including Loading and Unloading of Aircraft, Hub Operations, Industrial Engineering, Ownership of Safety Programs and Employee Training. Developed pipeline of internal management candidates. Safety programs set regional record of 7 months without an injury (2001-2002) and received recognition from Executive Leadership. Certified in Hazardous Materials Handling for Ground and Airline transport.

Air Operations Supervisor

Manager, Sales Operations | Sales Enablement at Allstate Identity Protection

Servant Leader | Building High-Performing, Revenue-Generating Teams

Specialties: Sales Enablement, Sales Operations, Competitive Intelligence, Proposal Management (RFP), Business Development, Leadership and organizational Development, and Employee Engagement. 

Top 5 Clifton Strengths: Strategic, Futuristic, Relator, Learner, Maximizer.

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James Jackson

Lorenzo Perez, MBA

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