Reliance Matrix

Training & Enablement Program Manager

Siemens

In my current role as a Global Highspot Administrator, I:

• Act as the primary liaison for 100 global super users, consistently delivering expert guidance and tailored support to ensure they maximize their platform use and effectively address any challenges.
• Facilitate and host webinars to enhance Highspot product proficiency and skill development for a diverse international audience, fostering a deeper understanding and utilizing the platform’s capabilities more effectively.
• Conduct extensive and rigorous testing of new product features before their official release.
• Resolve escalated service desk issues with a proactive approach, working closely with Highspot technical teams and strategic partners to develop and implement effective, long-term solutions that maintain high service and user satisfaction standards.
• Oversee the Highspot Sales Enablement platform, enhancing functionality and accessibility for over 40,000 global users across diverse business units.

Global Highspot Administrator

Dubber

In my previous role as a Global Sales Enablement Program Manager, I:

• Regularly communicated updates and strategic insights to the Global Head of Sales Enablement, ensuring alignment with organizational goals. 
• Developed and implemented a streamlined sales onboarding and certification program for Account Executives, Sales Associates, and Inside Sales Representatives, facilitating the team's rapid growth from 20 to 40 members within six months.
• Curated and maintained an extensive library of over 200 video training resources, enhancing the accessibility and effectiveness of learning materials.
• Collaborated with marketing and product teams to align sales enablement strategies with broader business objectives, driving increased productivity and sales performance —the ability to work well with others as an essential high-level enablement leader. 
• Led the successful deployment and customization of the Highspot sales enablement tool, tailoring it to meet the organization's specific needs.

Global Sales Enablement Program Manager

Ipro Tech

In my previous role as a Director, Sales Enablement & Operations, I:

• Reported directly to the Chief Revenue Officer (CRO), providing strategic leadership in sales enablement initiatives by closely partnering with product and marketing teams to align strategies for driving revenue growth.
• Engaged in one-on-one sessions with sales representatives to deeply understand the buyer journey, fostering environments where reps consistently surpass targets and deliver exceptional results.
• Developed and launched a comprehensive enablement playbook tailored to support both enterprise and partner channel sales teams, leading to enhanced knowledge retention and improved collaboration across teams.
• Transformed the Highspot Sales Enablement platform by systematically organizing over 250 internal and external sales assets, resulting in increased sales efficiency, enhanced effectiveness, and a more streamlined buyer experience.
• Conducted in-depth analysis of sales data and feedback to continuously refine and optimize the enablement playbook, driving consistent sales performance and customer engagement improvements.
• Led change management initiatives during an acquisition. 
• Spearheaded and directed the successful implementation of the Highspot sales enablement platform, which showed significant improvements in sales processes.

Director, Sales Enablement & Operations

Allstate Benefits

In my previous role as a Director, Sales Enablement, I:

• Established and launched a dedicated Sales Enablement Department focused on directly supporting partner sales within the employee benefits sector.
• Successfully built and managed a team of Sales Enablement Managers, providing strategic leadership and support to multiple sales regions and national sales executives, scaling the team from inception to a department of three. 
• Developed and executed targeted sales enablement strategies that aligned with broader business objectives and increased partner engagement and sales effectiveness.
• Analyzed performance metrics and feedback to continuously refine enablement programs, resulting in improved sales team productivity and a higher win rate.
• Introduced and implemented competitive intelligence tools and RFI response processes, resulting in a reduction in partner RFI response times by 50%.

Director, Sales Enablement

Symantec

In my previous role as a Manager Sales and Operations, I: 

• Quickly demonstrated expertise, established creditability, and was promoted multiple times. 
• Managed a team of six direct reports through continuous change, championed broader thinking, and created a transparent environment of open communication and clear expectations. 
• Led the team to achieve an annualized quota of $30 million by collaborating with and leveraging benefit broker partnerships.
• Oversaw the training and development of Sales Development Managers, enhancing their skills and capabilities to achieve sales targets better and foster stronger partnerships.
• Conducted market research and competitive analysis to identify emerging trends and opportunities, positioning the company to capitalize on new channel partnerships and expand market reach. 
• Spearheaded initiatives to identify and cultivate new channel partnerships and drove additional revenue opportunities.
• Provided ongoing training and mentorship to staff by having in-depth industry knowledge, an understanding of the company landscape, and a drive to improve the overall customer service experience.
• Developed and implemented strategic plans to optimize sales processes and drive revenue growth by effectively managing benefit broker relationships.

Other Positions Held: Senior Business Development Manager, 07/2015-09/2017 and Member Services Manager, 04/2013-07/2015

Manager Sales and Operations

Sr. Member Services Lead

Fox Webstores

Sales & Operations

Melaleuca:The Wellness Company

Customer Service Lead

My name is James. 

Over the years, I've had the privilege of leading cross-functional teams, crafting impactful training programs, and introducing tools that simplify sales processes and drive revenue growth. My career has been about more than just hitting targets—it's been about building programs that truly elevate sales performance and create strong, effective sales enablement departments from the ground up.

I thrive on creativity and personalized support, always striving to be more than just a mentor. I love working one-on-one with sales teams, helping them unlock their potential and consistently surpass their goals. With a deep understanding of the buyer’s journey, I focus on creating strategies that connect with both the sales team and the market, ensuring that success isn't just expected—it's achieved.

Navigating high-pressure situations has become second nature to me, and I’ve always maintained a competitive edge, even in the most dynamic markets. I bring an entrepreneurial spirit to every challenge, always looking for ways to grow the business and align the sales team with the company’s bigger picture.

My Core Skills & Expertise Include:

★ Key Performance Metrics (KPIs)
★ Sales Enablement & Knowledge Sharing
★ Product Development & Resource Allocation
★ Continuous Improvement & Process Optimization
★ Training & Development
★ Business-to-Business (B2B) Strategy
★ Cross-Functional Collaboration
★ Presentation & Facilitation
★ Problem-Solving Methodologies
★ Business Development
★ Coaching & Mentorship
★ Project Management
★ Stakeholder Relations & Engagement
★ Market Research & Channel Partnerships

I’m passionate about developing innovative enablement playbooks that empower sales teams with the tools and insights they need to thrive.

Connect with me today!!

James Jackson

⚡️ Hot Take: Sales Enablement Is Becoming a Technical Discipline

And most people in the industry haven’t caught up yet.

If you’re still thinking of enablement as “content creation, training decks, and LMS uploads,” you’re already behind.

Here’s the truth:

🚨 Sales Enablement is shifting toward product development.

We’re not waiting on engineering anymore.
We’re not waiting on design anymore.
We’re not waiting on dev resources, sprints, or IT tickets.

We’re building ourselves.

Not with code—but with logic, AI, and no-code systems.
And the people who learn this skillset early?
They’re going to run the table.

I’ve spent the last year building:
	•	adaptive training systems
	•	interactive GPT agents
	•	logic-driven coaching flows
	•	internal sales tools
	•	on-demand programs

…all without writing a single line of traditional code.

That’s not “hacking it together.”
That’s the beginning of a new discipline:

🔥 Vibe Coding

Building functional products using logic + AI instead of syntax.

Here’s the real hot take:

👉 In 24 months, every serious enablement team will have a Vibe Coder.

Not because it’s trendy—
because it’s necessary.

Speed wins.
Iteration wins.
Intelligence wins.
Enablement leaders who can build systems instead of documents will redefine what “enablement” even means.

The old model was:
“Create content.”

The new model is:
“Build experiences that think.”

You can fight that shift, or you can ride it.
But it’s happening—fast.

My prediction:

Flow Coding will become as essential to enablement as LMS management became 10 years ago.
The only difference is this time, the people who embrace it will leapfrog everyone else.

We’re not just supporting sellers anymore.
We’re engineering revenue performance.

#SalesEnablement
#RevenueEnablement
#VibeCoding
#NoCode
#AIEnablement
#LearningAndDevelopment
#RevOps
#FutureOfWork

Enablement Leader | AI & GPT for Sales Readiness | Highspot Expert | Everboarding Architect | Vibe Coder

Cloudflare you’re ruining my vibe this morning.

😒

#vibecoding

⚡️ I spent $30 and 3 days and built MORE than a dev shop built for me in 3 YEARS and $30,000.

Not exaggerating.
Not clickbait.
Just the new reality of building with AI.

⸻

🧠 The spark

Last Tuesday night, I was at my sons’ club soccer practice when a thought hit me:

Do clubs, parents, coaches, or players actually know the technical benchmarks for each age?

I dug into US Youth Soccer guidelines and discovered:

🔹 45 core skills
🔹 140+ drills
🔹 And a huge visibility gap across youth soccer

So the idea formed:

Build a tool that tracks and benchmarks all of this.

⸻

🛠️ But this time… build it differently.

No more:
❌ 3-year dev cycles
❌ Runaway invoices
❌ Waiting forever for an MVP

Someone told me to try Lovable — a no-code GPT builder.

I expected a toy.
Instead I got a breakthrough.

⸻

🚀 In just 3 days, the foundation was DONE.

AI-driven logic.
Custom flows.
A working MVP.

All for thirty bucks.

This no-code GPT wave isn’t “coming someday.”
It’s here — and it’s removing every excuse not to build.

⸻

If you want to see what I made 👀👇
🔗 Link in the comments

#vibecode #flowcode #lovable #soccer #clubsoccer

Just finished the course “Copilot Agents: Build Your Own AI Assistant in Copilot and Teams (No Code Required) (February 2025)”! #aiagents #aiproductivity #microsoftcopilot

Copilot Agents: Build Your Own AI Assistant in Copilot and Teams (No Code Required) (February 2025)

Glenwood Commercial Real Estate

Real Estate Accountant and Transaction Coordinator

AssetMark

Corporate Action Analyst

Robinhood

Customer Experience Professional

Bank of America Merrill Lynch

401K Retirement Specialist

South University

Key Projects and Iniatives:
- Developed reporting for team to identify
weekly key accounts.
- Developed financial analysis reports for
over 700 accounts per year.
- Managed over 300 accounts at a time
focusing on retention and performance.
- Adhered to SLA of account management
metrics.
- Developed initiative to assist teammate

Senior Financial Account Manager

University of Phoenix

- Provided counseling to students, helping establish a positive outlook toward enrollment, resulting in increased enrollment, and expanding the Universities customer base.
- Demonstrated ability to communicate information to students unfamiliar with financial decision making, helping them make informed decisions

Enrollment Representative

I am a self-motivating, hard worker who enjoys being a leader and helping others be elevated in their careers. I was able to lead a project team to increase customer resolution for the Tempe, AZ site from 54% up to 69%. I was able to mentor and lead individuals to help them increase their customer resolution by at least 10%. Their customer satisfaction scores would increase at least one point, by helping these individuals create a great customer experience for each customer they spoke with.

Even more than being a leader, I really enjoy analyzing data and creating reports to present data in an understandable way to improve the business. In the project I led, I was able to pull data and analyze it to present to the leaders of the Tempe, AZ site to show how our project was helping the site. In short, my previous position helped me increase my skills in data analyzation and also my skills in leadership and I know I can learn and take on any job.

I also have a wife and three kids who I love spending time with. They are the center of my life and they motivate me to be the best I can inside and outside of work. We love to hike, ride bikes, and be outdoors. 

A little about me outside of work. I am a huge Star Wars fan, more than I will admit. I love watching all kinds of sports and attending sporting events. I love the experience of the movie theater. I also love live music, as long as I don't have to stand the whole concert.

taplio

The Battle

James Jackson

Bryce Dupree, MBA

Followers

Posts

Engagements

Likes

Performance ScoreJames Jackson's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

James Jackson

Bryce Dupree, MBA

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}James Jackson's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreJames Jackson's LinkedIn Performance