James Crisp

Member

Lemax

Lemax is revolutionising the multi-day tour operator industry by replacing outdated, manual workflows with an integrated, automated platform designed to scale businesses globally.

What We Do: We help mid-sized to large tour operators optimise operations, increase profitability, and improve supplier connectivity through our end-to-end automation platform.

🔹How We Do It:

✔ Seven-Phase Implementation Methodology – A structured approach that ensures smooth digital transformation.
✔ Real-Time Supplier Connectivity – Automates bookings, pricing updates, and availability checks.
✔ Business Intelligence & Profitability Tracking – Helps operators make data-driven decisions.
✔ Multi-Brand & Multi-Entity Support – Ideal for businesses managing multiple tour brands.
✔ Dedicated Customer Success Team – Ensuring continuous optimization and measurable ROI.

🔹 Industry Recognition & Success Stories:

🏆 Trusted by Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
📈 Supporting market expansion in the UK, Europe, Canada, South Africa, and Australia.
💡 Helping tour operators scale without increasing overhead through automation.

💬 Looking to future-proof your tour business? 

Let’s connect to discuss how Lemax can help you optimise your operations and maximise revenue.

📩 Message me today or visit www.lemax.net for more information.

Senior Account Executive

Fifth Dimension AI

Fifth Dimension AI provides "Ellie," an AI-powered assistant that automates document-based tasks for real estate professionals, enhancing productivity.

OpenDialog AI Ltd

Spearheaded the go-to-market strategy for OpenDialog's Insurtech division, navigating a highly regulated and competitive insurance market.

• Built and managed a robust sales pipeline by creating Ideal Customer Profile (ICP) and persona-based 
   playbooks, mapping out a comprehensive UK territory and executing a strategic GTM plan.
• Leveraged MEDDPICC to map decision-making units and anticipate obstacles, ensuring strategic deal 
   progression.
• Customised AI-driven solutions to comply with stringent industry regulations, enhancing customer 
   engagement and operational efficiency.
• Implemented conversational AI technology to streamline quote-to-buy journeys and claims processing, 
  delivering measurable ROI and boosting customer satisfaction.

Turtl

Turtl is a SaaS content platform proven to boost reader engagement by 10x, empowering data-driven companies to deliver consistent, impactful content.

• Exceeded annual sales targets, closing multi-year six-figure deals and securing the largest net-new 
   SaaS contract in company history, outmanoeuvring top competitors.
• Led strategic enterprise engagements, acting as the deal quarterback to win multi-year agreements 
   with clients like Kelly Services, Citrix, MongoDB, Chewy, Jabra, and Verizon.
• Optimised pipeline management with data-driven insights, improving forecast accuracy and 
   accelerating deal velocity.
• Top performer: Ranked No. 1 in FY 2021 and No. 2 in FY 2022 while driving SDR team improvements 
   that elevated sales productivity.

Senior Enterprise Account Executive

Verint

I effectively worked for Telligent since 2010, as in 2013, Telligent acquired Zimbra, and then extracted themselves. Verint then acquired Telligent in August 2015.

I had overall responsibility for growing the Europe, Middle East and Africa pipeline and converting opportunities into new customers for Telligent. Working directly with customers to help validate their purchasing decision towards Telligent, I was also responsible for growing the partner channel through new partner acquisition and co-selling Telligent to our mutual customers. 

Founded in 2004, Telligent is a leading provider of social community software for the enterprise. 

Companies use Telligent Community to improve their online customer service, engage customers and prospective buyers more meaningfully, and learn how consumers, partners, and businesses use their products and services. 

In my time with Telligent/Verint I held various roles and promotions, including: 

- Regional Sales Lead - ISS - Social Communities (Verint)
- Sales & Channel Manager, EMEA (Telligent a Verint Company)
- Senior Account Executive, EMEA (Telligent/Zimbra) 
- Senior Territory Manager (Zimbra)
- Account Executive (Telligent)

Regional Sales Lead, EMEA, Verint Community (formally Telligent)

Endava

My division focused on Digital Media B2B and B2C specifically around sports, entertainment and other digital online services.

Endava delivers and operates information technology based business solutions in banking and finance, telecom, and media sectors. It offers consulting, project management and delivery, managed services, extended teams, transformational support, IT outsourcing, market entry, and software testing services.

Business Development Specialist

Hays

Managed full recruitment process from client sourcing to candidate placement.

Senior IT Recruitment Consultant

Lorien Plc

IT Recruitment Consultant

Transforming The Insurance Industry with Generative AI I Conversational AI I Regulated Industries | Boosting Revenue, Cutting Costs & Improving Customer Experience | Insurtech | Automation | No Code | NLP | LLMs

Are outdated processes limiting your multi-day tour business growth? 🤔



❌ Struggling with disconnected supplier systems and manual bookings?
❌ Spending hours managing spreadsheets instead of focusing on sales?
❌ Missing out on revenue due to pricing inefficiencies and slow responses?

If any of these sound familiar, you’re not alone. Multi-day tour operators worldwide face these challenges, preventing them from scaling efficiently.

👇 That’s Where Lemax Comes In 👇

As a Global Account Executive at Lemax, I help multi-day outbound tour operators, inbound tour operators, and destination management companies (DMCs) transform their operations by implementing a powerful, all-in-one platform that:

✅ Integrates Supplier Connectivity – Automates pricing updates, availability checks, and bookings.
✅ Optimises Operations – Eliminates data silos with a centralized booking and itinerary system.
✅ Drives Scalability – Enables tour operators to expand without additional overhead.
✅ Boosts Profitability – Provides real-time financial insights and dynamic pricing tools.

💡 Why Lemax?

Trusted by 40+ Tour Operators and DMC’s across all continents – Supporting companies like Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
End-to-End Automation – Unlike competitors, we eliminate manual workflows with seamless integration.
Customer Success Focus – Dedicated team ensuring smooth implementation and long-term ROI.

We prioritise helping our customers to fulfil their mission by providing unique travel experiences to their passengers. We aim to transform the multi-day tour industry by enabling tour operators to efficiently create, sell and operate multi-day tours while ensuring end-to-end integration with suppliers and customers.

🚀 Ready to Transform Your Tour Business? Let’s talk about how Lemax can help you scale efficiently, increase revenue, and stay ahead of the competition.

📩 Message me or visit www.lemax.net to learn more.

Senior Account Executive - Conversational AI, Insurance

🦾 The Specialist No Code Conversational AI Solution for the Insurance Industry 🚀

OpenDialog for Insurance is the leading enterprise-grade No Code Conversational AI solution designed
specifically for the insurance sector that can be rapidly deployed to supercharge business performance, productivity, and customer experience. 

Drive ROI from the get-go by automating the quote-to-buy journey, claims assistance, mid-term adjustments, proactive support and more. OpenDialog amplifies customer engagement, radically transforms operational efficiency, and ensures compliance with industry regulations while harnessing deep data insights for competitive advantage.

Applying groundbreaking AI research and fundamental principles of human conversation, we help enterprises overcome the current challenges in developing great conversational interfaces to their systems and processes, helping our clients create better conversational experiences in a fraction of the time - with much lower effort and cost than traditional approaches.

Key Insurance Use Cases: 

✔️ Lead Conversion & Enquiries:
Swiftly handle enquiries 24/7 on any channel with multilingual AI chatbots and advanced virtual assistants.

✔️ Policy Renewals:
Unlock missed revenue opportunities with timely reminders and a seamless user experience.

✔️ Claims:
Be there when your policyholders need you and swiftly process claims.

✔️ Risk Assessment:
OpenDialog streamlines information gathering, risk evaluation, and underwriting, enabling faster and more efficient policy issuance.

✔️ Quote to Buy & Onboarding:
Drive conversions and upsell cover. OpenDialog guides customers through the process of quoting, taking payment, and issuing policy documents in one seamless conversation.

✔️ Mid-Term Adjustments:
Increase convenience and satisfaction, enabling customers to easily modify their policies to meet changing needs.

✔️ Trusted by:
Davies Group, Peppercorn, ActiveQuote, Claims Technology, Idrive, and Zego

the small stuff

Sales training solutions including: 
- delivery of company-specific material in two languages (English & German)
- creation of sales training material specific to the industry and / or company
- individual sales coaching programmes tailored to specific individuals and / or roles

Sales Recruitment and Onboarding
- development of recruitment strategies to attract the right talent and successfully assess ability and fit
- creation and delivery of onboarding programmes for new starters
- team training focussed on improving staff retention and building motivated sales teams

Sales Process Development
- KPI assessments and creation of sales monitoring systems to drive successful habits
- CRM system implementation and training on smarter use of your existing CRM system
- sales process strategy development, including training and implementation

Sales Trainer & Coach

RAIN Group

At RAIN Group, it’s our mission to unleash our clients’ sales potential. We’ve helped hundreds of thousands of people in dozens of countries increase their sales and margins, and achieve the highest career success by helping them develop more leads and convert them into sales with our RAIN Selling methodology.

We work with companies in industries with a complex sale, including:
- Professional & Business Services
- Banking & Financial Services
- Hospitality & Tourism
- Healthcare & Pharmaceuticals
- Education Management
- Industrial Products
- Technology

-- WHAT WE DO --

Our services tend to fall into 4 categories:

SALES CONSULTING: Many factors affect sales performance—the people, the organization, the sales structure, and the sales process. We’ll assess your organization, find the opportunities to significantly improve sales results, and build you a plan to get there.

SALES TRAINING: Through our training program, The RAIN Selling Seminar, and other skill-building training programs, we help companies increase sales and margins. Our training programs cover everything from prospecting to presentations to negotiation to sales management and strategic account management.

SALES COACHING: Working with a coach can be the difference between success and failure in sales. We help companies improve the coaching skills of their sales managers and provide coaching directly from RAIN Group coaches to help your salespeople build skills and confidence, and stay on target to reach their goals.

SALES ASSESSMENTS: We'll help you identify who on your team can sell, who will sell, and where they need to improve. Our assessments measure sales attributes and skills only, pinpointing the areas that will make the greatest difference in your team's success.

Regional Facilitator

The Sales Dojo

Helping salespeople of the world hit more targets, earn more commission and buy those new shoes! The Sales Dojo podcast chats with leading sales minds, leaders, authors, mentors and trainers from around the world to share their experiences and stories for the sales community to learn from. On the 'This Week In Sales' episodes me, Chris and Leon discuss this weeks hottest topics in the world of sales and selling. Sharing hints, tips and sales approaches from others on LinkedIn, and call out those who spread poor advice and lies. All with a straight talking, slightly sweary but always entertaining twist!

Co-Host The Sales Dojo Podcast

Anecdote International

I am an official Anecdote Partner, certified to deliver the Story-Powered Sales™ (SPS) programme.

Anecdote Partner

Transform Performance International

Accredited Business Partner

ALLDATA

Lead and manage the Inside Sales, Field Sales & Account Management teams for the DACH business which accounts for more than 50% of the revenue in Europe. 

Responsible for all recruitment, onboarding, coaching and training of the DACH Sales and Account Management teams. Introduced, implemented and rolled out the ALLDATA Onboarding programme for new recruits, delivering faster time to effectiveness of new employees and a significant reduction in staff turnover.

Delivered consistent year on year sales improvement from the direct sales business and improved customer retention within the Account Management team

Sales Manager DACH

Farecla Products Limited

Delivered successful sales growth in the European market through:

- identifying new sales opportunities and appointing new partners

- maximising the benefit from existing customers via marketing initiatives and local promotions, building close working relationships and trust and setting joint business objectives and targets

- leading and motivating local sales and operations teams to deliver sales growth through company-owned distribution channels

- building brand awareness via classic marketing channels and social media content, product demonstrations and presentations and attendance at trade fairs and shows relevant to the industry

- launching customer training events at head office in the UK and locally at partner locations

European Sales Manager

Farrow & Ball

Delivered significant like for like sales growth in the German market since joining the luxury paint and wallpaper company. 

Develop marketing initiatives (both local and national) including PR campaigns, product marketing and placement, B2B and B2C, sponsoring and advertising. 

Manage multifunctional teams and develop talent through development and succession planning, including recruitment of new team members. 

Deliver internal and customer training on a regular basis, including product, company and management training. 

Strive for an excellent customer experience in the showroom network to include growing the at home colour consultancy service. Organise and host customer events to grow brand awareness.

Work with and identify new third parties (B2B) to help grow sales via other channels within Germany.
Scope out opportunities for new showroom openings and further sales growth.

Use global experience and knowledge from previous job roles to form a working group looking to  increase brand awareness amongst professional specifiers worldwide.

Work with Head of International Sales to develop and deliver robust strategy for the German market.
P&L responsibility & budget planning

Showroom / Retail Manager - Germany

AkzoNobel

Set up and led long-term project team to develop and deliver new Global Colour Strategy for key AkzoNobel markets including North America, India, China and Europe. 
Initiated move to one global colour system following the merger of two large companies with established colour materials. 
Gained buy-in from key stakeholders and influencers both within the company and amongst suppliers. 
Negotiated service agreements with suppliers and worked on best practice delivery of a new colour system.
Delivered comprehensive sales and colour training for third parties (B2B) in the United Arab Emirates.

Global Project Manager - Trade Colour

Led and managed a team of nine Commercial Interior Designers (field and office-based). 
Introduced targets and efficiencies into the team and processes to deliver more focussed colour support for trade and commercial customers. 
Delivered new streamlined processes in colour scheme delivery via electronic and printed colour material. 
Demonstrated increased added-value in colour scheming for large customers with more than a 90% success rate in winning contracts.
Worked closely with R&D to deliver modern methods of colour printing and outsourced specific elements of the process to achieve this. 
Created and rolled out national colour training to partners throughout the UK.
Delivered regular CPD presentations to architects and specifiers. Developed and launched a new CPD accredited colour presentation for colour professionals. 
Led the team in a successful restructuring to make the best use of resources available, demonstrating savings whilst delivering an increased colour scheme output.

National Sales Manager - Commercial Colour

Managed five team members in a large Dulux Decorator Centre in the Southern Sales Region. 
Grew retail split vs trade sales, improving margin.
Increased store efficiency and standards.
Performed regularly against sales targets and improved number of debt recovery days. 
Introduced customer experience days including new product launches.
P&L responsibility and budget planning.

Store Manager, Dulux Decorator Centre

ICI Paints / AkzoNobel

Responsible for growing trade paint sales within the national social housing market in the UK.
Worked with large housing associations to introduce 'partnering' and a 'collaborative working' approach. 
Trialled and introduced tenant voucher schemes nationally.

National Account Manager - Corporate Sales

Maintained and managed key German account with long-standing customer Hagebau.
Liaised with head office to win new product listings, negotiate on prices and work on joint marketing strategies. 
Won new account listings for Molto and Hammerite brands.

National Key Account Manager

Led and managed the Molto brand in Germany.
Developed BTL marketing strategy for over 60 products within the Molto umbrella spanning six different DIY sectors. 
Worked on launch for new products and led BTL campaign including in-store point of sale, customer competitions and PR campaigns. 
Explored new channels for sales including successfully gaining exposure on QVC Germany.

Brand Manager, Molto, Germany

Helping B2B sales teams increase sales with less effort! | Sales Trainer & Coach | MBA | Author: How to Sell Virtually

My mission is simple: to help B2B sales professionals sell smarter, not harder, taking what they already do well and polishing their approach to unlock their full potential, think for themselves, and achieve outstanding results without burning out. 🏆 

That mission is exactly what the small stuff stands for and why I founded it in 2019. As Founder and Managing Director, I combine 20+ years of frontline experience with a modern, practical approach to sales training and coaching. 

We design tailored training and coaching programs that meet teams where they are, no off-the-shelf content. Every solution is built around your company’s goals, culture, and people. 

Recent projects: 

💎 EcoVadis - Confident Cold Outreach, Value-Based Selling, MEDDPICC Training & Sales Leadership Coaching for SDR, AE, Customer Service, Membership & Network Growth Teams. 

💎 Carousel Logistics & DANX - Sales Excellence Training 

💎 Aptar Beauty - Customer Engagement Programme. Including account management skills and deal coaching 

💎 SYNLAB International - Sales Training & Coaching 

💎 AXA - “Spaß im Vertrieb” and Modern Sales Training 

💎 Deutsche Telekom & T-Systems International - Next Generation Sales (Digital DNA), Strategic Deal & Key Account Management Coaching, Inside Sales & Account Management in the “New Normal” 

💎 Cisco Systems & Microsoft - Train-the-Trainer and Coaching for “The Salesperson’s / Leader’s Secret Code” 

💎 MuleSoft University (part of Salesforce) - SDM Development Programme  

💎 N3 (Part of Accenture) - Sales Trainer & Coach 

🎙️ Co-host of The Sales Dojo Podcast 

If you want to engage and inspire your sales teams to perform at their best, and make selling feel easier again, let’s talk. 

📅 Book a 15-minute intro chat: https://calendly.com/thesmallstuff/vc

taplio

The Battle

James Crisp

Susie Mathieson

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?