James Crisp

Member

Lemax

Lemax is revolutionising the multi-day tour operator industry by replacing outdated, manual workflows with an integrated, automated platform designed to scale businesses globally.

What We Do: We help mid-sized to large tour operators optimise operations, increase profitability, and improve supplier connectivity through our end-to-end automation platform.

🔹How We Do It:

✔ Seven-Phase Implementation Methodology – A structured approach that ensures smooth digital transformation.
✔ Real-Time Supplier Connectivity – Automates bookings, pricing updates, and availability checks.
✔ Business Intelligence & Profitability Tracking – Helps operators make data-driven decisions.
✔ Multi-Brand & Multi-Entity Support – Ideal for businesses managing multiple tour brands.
✔ Dedicated Customer Success Team – Ensuring continuous optimization and measurable ROI.

🔹 Industry Recognition & Success Stories:

🏆 Trusted by Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
📈 Supporting market expansion in the UK, Europe, Canada, South Africa, and Australia.
💡 Helping tour operators scale without increasing overhead through automation.

💬 Looking to future-proof your tour business? 

Let’s connect to discuss how Lemax can help you optimise your operations and maximise revenue.

📩 Message me today or visit www.lemax.net for more information.

Senior Account Executive

Fifth Dimension AI

Fifth Dimension AI provides "Ellie," an AI-powered assistant that automates document-based tasks for real estate professionals, enhancing productivity.

OpenDialog AI Ltd

Spearheaded the go-to-market strategy for OpenDialog's Insurtech division, navigating a highly regulated and competitive insurance market.

• Built and managed a robust sales pipeline by creating Ideal Customer Profile (ICP) and persona-based 
   playbooks, mapping out a comprehensive UK territory and executing a strategic GTM plan.
• Leveraged MEDDPICC to map decision-making units and anticipate obstacles, ensuring strategic deal 
   progression.
• Customised AI-driven solutions to comply with stringent industry regulations, enhancing customer 
   engagement and operational efficiency.
• Implemented conversational AI technology to streamline quote-to-buy journeys and claims processing, 
  delivering measurable ROI and boosting customer satisfaction.

Turtl

Turtl is a SaaS content platform proven to boost reader engagement by 10x, empowering data-driven companies to deliver consistent, impactful content.

• Exceeded annual sales targets, closing multi-year six-figure deals and securing the largest net-new 
   SaaS contract in company history, outmanoeuvring top competitors.
• Led strategic enterprise engagements, acting as the deal quarterback to win multi-year agreements 
   with clients like Kelly Services, Citrix, MongoDB, Chewy, Jabra, and Verizon.
• Optimised pipeline management with data-driven insights, improving forecast accuracy and 
   accelerating deal velocity.
• Top performer: Ranked No. 1 in FY 2021 and No. 2 in FY 2022 while driving SDR team improvements 
   that elevated sales productivity.

Senior Enterprise Account Executive

Verint

I effectively worked for Telligent since 2010, as in 2013, Telligent acquired Zimbra, and then extracted themselves. Verint then acquired Telligent in August 2015.

I had overall responsibility for growing the Europe, Middle East and Africa pipeline and converting opportunities into new customers for Telligent. Working directly with customers to help validate their purchasing decision towards Telligent, I was also responsible for growing the partner channel through new partner acquisition and co-selling Telligent to our mutual customers. 

Founded in 2004, Telligent is a leading provider of social community software for the enterprise. 

Companies use Telligent Community to improve their online customer service, engage customers and prospective buyers more meaningfully, and learn how consumers, partners, and businesses use their products and services. 

In my time with Telligent/Verint I held various roles and promotions, including: 

- Regional Sales Lead - ISS - Social Communities (Verint)
- Sales & Channel Manager, EMEA (Telligent a Verint Company)
- Senior Account Executive, EMEA (Telligent/Zimbra) 
- Senior Territory Manager (Zimbra)
- Account Executive (Telligent)

Regional Sales Lead, EMEA, Verint Community (formally Telligent)

Endava

My division focused on Digital Media B2B and B2C specifically around sports, entertainment and other digital online services.

Endava delivers and operates information technology based business solutions in banking and finance, telecom, and media sectors. It offers consulting, project management and delivery, managed services, extended teams, transformational support, IT outsourcing, market entry, and software testing services.

Business Development Specialist

Hays

Managed full recruitment process from client sourcing to candidate placement.

Senior IT Recruitment Consultant

Lorien Plc

IT Recruitment Consultant

Transforming The Insurance Industry with Generative AI I Conversational AI I Regulated Industries | Boosting Revenue, Cutting Costs & Improving Customer Experience | Insurtech | Automation | No Code | NLP | LLMs

Are outdated processes limiting your multi-day tour business growth? 🤔



❌ Struggling with disconnected supplier systems and manual bookings?
❌ Spending hours managing spreadsheets instead of focusing on sales?
❌ Missing out on revenue due to pricing inefficiencies and slow responses?

If any of these sound familiar, you’re not alone. Multi-day tour operators worldwide face these challenges, preventing them from scaling efficiently.

👇 That’s Where Lemax Comes In 👇

As a Global Account Executive at Lemax, I help multi-day outbound tour operators, inbound tour operators, and destination management companies (DMCs) transform their operations by implementing a powerful, all-in-one platform that:

✅ Integrates Supplier Connectivity – Automates pricing updates, availability checks, and bookings.
✅ Optimises Operations – Eliminates data silos with a centralized booking and itinerary system.
✅ Drives Scalability – Enables tour operators to expand without additional overhead.
✅ Boosts Profitability – Provides real-time financial insights and dynamic pricing tools.

💡 Why Lemax?

Trusted by 40+ Tour Operators and DMC’s across all continents – Supporting companies like Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
End-to-End Automation – Unlike competitors, we eliminate manual workflows with seamless integration.
Customer Success Focus – Dedicated team ensuring smooth implementation and long-term ROI.

We prioritise helping our customers to fulfil their mission by providing unique travel experiences to their passengers. We aim to transform the multi-day tour industry by enabling tour operators to efficiently create, sell and operate multi-day tours while ensuring end-to-end integration with suppliers and customers.

🚀 Ready to Transform Your Tour Business? Let’s talk about how Lemax can help you scale efficiently, increase revenue, and stay ahead of the competition.

📩 Message me or visit www.lemax.net to learn more.

Senior Account Executive - Conversational AI, Insurance

🦾 The Specialist No Code Conversational AI Solution for the Insurance Industry 🚀

OpenDialog for Insurance is the leading enterprise-grade No Code Conversational AI solution designed
specifically for the insurance sector that can be rapidly deployed to supercharge business performance, productivity, and customer experience. 

Drive ROI from the get-go by automating the quote-to-buy journey, claims assistance, mid-term adjustments, proactive support and more. OpenDialog amplifies customer engagement, radically transforms operational efficiency, and ensures compliance with industry regulations while harnessing deep data insights for competitive advantage.

Applying groundbreaking AI research and fundamental principles of human conversation, we help enterprises overcome the current challenges in developing great conversational interfaces to their systems and processes, helping our clients create better conversational experiences in a fraction of the time - with much lower effort and cost than traditional approaches.

Key Insurance Use Cases: 

✔️ Lead Conversion & Enquiries:
Swiftly handle enquiries 24/7 on any channel with multilingual AI chatbots and advanced virtual assistants.

✔️ Policy Renewals:
Unlock missed revenue opportunities with timely reminders and a seamless user experience.

✔️ Claims:
Be there when your policyholders need you and swiftly process claims.

✔️ Risk Assessment:
OpenDialog streamlines information gathering, risk evaluation, and underwriting, enabling faster and more efficient policy issuance.

✔️ Quote to Buy & Onboarding:
Drive conversions and upsell cover. OpenDialog guides customers through the process of quoting, taking payment, and issuing policy documents in one seamless conversation.

✔️ Mid-Term Adjustments:
Increase convenience and satisfaction, enabling customers to easily modify their policies to meet changing needs.

✔️ Trusted by:
Davies Group, Peppercorn, ActiveQuote, Claims Technology, Idrive, and Zego

Patch

Generate demand and build the brand for Patch across EMEA. Patch is software infrastructure accelerating the carbon market. Patch builds technology that enables organizations to buy, manage, and sell carbon credits with greater trust, transparency, and rigor. In turn, companies meet their climate commitments, project developers scale their solutions, and the planet is put on a path to rebalance.

European Marketing Lead

Infogrid

Responsible for global campaign, content and field programs and equipping our partner ecosystem with the tools needed for success.

In addition to the above responsibilities I took the lead on the company rebrand, delivering it July 2022.

Infogrid is changing the world through building intelligence. Our AI-powered platform gathers and analyses data from the smartest IoT technology to drive our mission of making every building healthy, efficient and sustainable.

Head of Global Campaigns, Field & Partner Marketing

Built and ran the marketing department with the goal of driving revenue across both new and existing customers, increasing brand recognition (with a particular focus on the US), and building customer loyalty and advocacy.

During my time at Turtl, the business grew from $2m to $10m ARR.

Turtl’s software is designed from the ground up to help you deliver content that gets read, so you can forge deeper relationships with your customers. Clients include well known brands such as Cisco, Amazon, Mazda, and Bloomberg.

Head of Marketing | Marketing Leadership | Marketing Strategy | #KillThePDF

Clarivate Analytics

A part of the Marketing Operations team, responsible for systematically equipping the 120 people strong marketing team with the competencies (skills, knowledge, process and tools) to succeed in their functional roles, as well as establishing a direct path for the execution of marketing strategy by facilitating a seamless marketing planning process. I was also instrumental in the transformation of the Clarivate marketing organisation following the arrival of the new CMO in the Summer of 2017, working with her to build a best-in-class structure and team to support the multi-billion dollar business.

Marketing Planning & Enablement Director

Marketing lead at Clarivate Analytics for $100m ARR emerging markets regions: Middle East, Africa, South Asia, Russia & CIS and Latin America. This role involved high level strategic planning for the regions, leading a team of regional marketing managers,  continuously working with the sales and marketing organisations to develop and refine plans, executing on those plans alongside the regional marketers, and measuring and reporting on marketing's contribution to sales pipeline.

Field Marketing Director, Emerging Markets

Thomson Reuters

Marketing lead at the IP & Science part of Thomson Reuters business for $100m ARR emerging markets regions: Middle East, Africa, South Asia, Russia CIS and Latin America. This role involved high level strategic planning for the regions, leading a team of regional marketing managers,  continuously working with the sales and marketing organisations to develop and refine plans, executing on those plans alongside the regional marketers, and measuring and reporting on marketing's contribution to sales pipeline.

Head of Regional Marketing, Emerging Markets

Responsible for supporting the regional teams across the globe (Latin America, Africa, Middle East, Russia, South East and North Asia, India, China, Japan, Australia and New Zealand) helping them to build out their marketing programs, supporting them with focused campaigns, lead generation, thought leadership, ROI tracking and their events programs. I was also responsible for running a series of workshops educating sales teams globally on how to build and structure engaging conversations with key persona types.

Senior Intellectual Property & Science Marketing Manager

Responsible for the overall thought leadership and social media strategy and implementation for across the Life Sciences business unit. My role also included coordinating the Life Sciences marketing team efforts and facilitating strong communication between the marketing and sales divisions.

Life Sciences Product and Content Marketing Manager

Development of the life sciences content and inbound marketing program. This included producing a range of reports and whitepapers; planning, project managing and promoting thought leadership events including annual conference, Allicense (http://allicense.com/); and expanding the business unit's presence and lead generation capabilities across social media, primarily Twitter (https://twitter.com/Cortellis), Linkedin and the Life Sciences Connect blog (http://lsconnect.thomsonreuters.com/).

Life Sciences Product Marketing Manager

MAP LED

Taken on as a business development intern. Position quickly developed into a marketing position. After less than a year, I was promoted to Marketing Manager. Created a strong marketing department from the ground up. Travelled to China in November 2011 to meet with a number of suppliers to discuss the business and marketing strategy for 2012.

Marketing Manager

Patrick F Molony & Co. Solicitors, Ennis, Ireland

Took on the role of legal secretary for part of the placement as the practice’s legal secretary was on annual leave. Assumed all responsibilities commensurate with the post, receiving very positive feedback on my aptitude and diligence.

Legal Secretary

Award-winning global marketing leader with 15 years of combined start-up and corporate experience in technology and software industries. I specialise in building and leading marketing functions that are optimised to achieve ambitious business growth targets. 

💼
At Patch, I head up European Marketing, generating demand and building the brand as we expand our global presence. Patch is software infrastructure accelerating the carbon market. Patch builds technology that enables organizations to buy, manage, and sell carbon credits with greater trust, transparency, and rigor. In turn, companies meet their climate commitments, project developers scale their solutions, and the planet is put on a path to rebalance.

🌍
Outside of work, I am an environmental activist, doing what I can to make our planet a better place. I am an adventurer at heart and love to challenge myself. In September 2023 I completed a 100km walking challenge along the south coast of England in just over 17 hours. I love hiking and summited Mt. Fuji and Kilimanjaro in the space of a few months of each other. I hope to do more mountain climbing in the future.

📱
I am very open to connecting with new people, particularly if you are a fellow marketer and wish to share ideas and experiences. 

💡
Skills:  Account-Based Marketing (ABM), Marketing Automation, Lead / Demand Generation,
Public Relations (PR), Brand Development, Inbound Marketing, Events Marketing, SEO / SEM,
SaaS Marketing, Social Media Management, Public Speaking, Change Management, 
Spanish Language, Internal Communications, Product Marketing, Content Marketing, 
Strategy Development, Reporting & Analytics

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James Crisp

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