James Crisp

Member

Lemax

Lemax is revolutionising the multi-day tour operator industry by replacing outdated, manual workflows with an integrated, automated platform designed to scale businesses globally.

What We Do: We help mid-sized to large tour operators optimise operations, increase profitability, and improve supplier connectivity through our end-to-end automation platform.

🔹How We Do It:

✔ Seven-Phase Implementation Methodology – A structured approach that ensures smooth digital transformation.
✔ Real-Time Supplier Connectivity – Automates bookings, pricing updates, and availability checks.
✔ Business Intelligence & Profitability Tracking – Helps operators make data-driven decisions.
✔ Multi-Brand & Multi-Entity Support – Ideal for businesses managing multiple tour brands.
✔ Dedicated Customer Success Team – Ensuring continuous optimization and measurable ROI.

🔹 Industry Recognition & Success Stories:

🏆 Trusted by Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
📈 Supporting market expansion in the UK, Europe, Canada, South Africa, and Australia.
💡 Helping tour operators scale without increasing overhead through automation.

💬 Looking to future-proof your tour business? 

Let’s connect to discuss how Lemax can help you optimise your operations and maximise revenue.

📩 Message me today or visit www.lemax.net for more information.

Senior Account Executive

Fifth Dimension AI

Fifth Dimension AI provides "Ellie," an AI-powered assistant that automates document-based tasks for real estate professionals, enhancing productivity.

OpenDialog AI Ltd

Spearheaded the go-to-market strategy for OpenDialog's Insurtech division, navigating a highly regulated and competitive insurance market.

• Built and managed a robust sales pipeline by creating Ideal Customer Profile (ICP) and persona-based 
   playbooks, mapping out a comprehensive UK territory and executing a strategic GTM plan.
• Leveraged MEDDPICC to map decision-making units and anticipate obstacles, ensuring strategic deal 
   progression.
• Customised AI-driven solutions to comply with stringent industry regulations, enhancing customer 
   engagement and operational efficiency.
• Implemented conversational AI technology to streamline quote-to-buy journeys and claims processing, 
  delivering measurable ROI and boosting customer satisfaction.

Turtl

Turtl is a SaaS content platform proven to boost reader engagement by 10x, empowering data-driven companies to deliver consistent, impactful content.

• Exceeded annual sales targets, closing multi-year six-figure deals and securing the largest net-new 
   SaaS contract in company history, outmanoeuvring top competitors.
• Led strategic enterprise engagements, acting as the deal quarterback to win multi-year agreements 
   with clients like Kelly Services, Citrix, MongoDB, Chewy, Jabra, and Verizon.
• Optimised pipeline management with data-driven insights, improving forecast accuracy and 
   accelerating deal velocity.
• Top performer: Ranked No. 1 in FY 2021 and No. 2 in FY 2022 while driving SDR team improvements 
   that elevated sales productivity.

Senior Enterprise Account Executive

Verint

I effectively worked for Telligent since 2010, as in 2013, Telligent acquired Zimbra, and then extracted themselves. Verint then acquired Telligent in August 2015.

I had overall responsibility for growing the Europe, Middle East and Africa pipeline and converting opportunities into new customers for Telligent. Working directly with customers to help validate their purchasing decision towards Telligent, I was also responsible for growing the partner channel through new partner acquisition and co-selling Telligent to our mutual customers. 

Founded in 2004, Telligent is a leading provider of social community software for the enterprise. 

Companies use Telligent Community to improve their online customer service, engage customers and prospective buyers more meaningfully, and learn how consumers, partners, and businesses use their products and services. 

In my time with Telligent/Verint I held various roles and promotions, including: 

- Regional Sales Lead - ISS - Social Communities (Verint)
- Sales & Channel Manager, EMEA (Telligent a Verint Company)
- Senior Account Executive, EMEA (Telligent/Zimbra) 
- Senior Territory Manager (Zimbra)
- Account Executive (Telligent)

Regional Sales Lead, EMEA, Verint Community (formally Telligent)

Endava

My division focused on Digital Media B2B and B2C specifically around sports, entertainment and other digital online services.

Endava delivers and operates information technology based business solutions in banking and finance, telecom, and media sectors. It offers consulting, project management and delivery, managed services, extended teams, transformational support, IT outsourcing, market entry, and software testing services.

Business Development Specialist

Hays

Managed full recruitment process from client sourcing to candidate placement.

Senior IT Recruitment Consultant

Lorien Plc

IT Recruitment Consultant

Transforming The Insurance Industry with Generative AI I Conversational AI I Regulated Industries | Boosting Revenue, Cutting Costs & Improving Customer Experience | Insurtech | Automation | No Code | NLP | LLMs

Are outdated processes limiting your multi-day tour business growth? 🤔



❌ Struggling with disconnected supplier systems and manual bookings?
❌ Spending hours managing spreadsheets instead of focusing on sales?
❌ Missing out on revenue due to pricing inefficiencies and slow responses?

If any of these sound familiar, you’re not alone. Multi-day tour operators worldwide face these challenges, preventing them from scaling efficiently.

👇 That’s Where Lemax Comes In 👇

As a Global Account Executive at Lemax, I help multi-day outbound tour operators, inbound tour operators, and destination management companies (DMCs) transform their operations by implementing a powerful, all-in-one platform that:

✅ Integrates Supplier Connectivity – Automates pricing updates, availability checks, and bookings.
✅ Optimises Operations – Eliminates data silos with a centralized booking and itinerary system.
✅ Drives Scalability – Enables tour operators to expand without additional overhead.
✅ Boosts Profitability – Provides real-time financial insights and dynamic pricing tools.

💡 Why Lemax?

Trusted by 40+ Tour Operators and DMC’s across all continents – Supporting companies like Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
End-to-End Automation – Unlike competitors, we eliminate manual workflows with seamless integration.
Customer Success Focus – Dedicated team ensuring smooth implementation and long-term ROI.

We prioritise helping our customers to fulfil their mission by providing unique travel experiences to their passengers. We aim to transform the multi-day tour industry by enabling tour operators to efficiently create, sell and operate multi-day tours while ensuring end-to-end integration with suppliers and customers.

🚀 Ready to Transform Your Tour Business? Let’s talk about how Lemax can help you scale efficiently, increase revenue, and stay ahead of the competition.

📩 Message me or visit www.lemax.net to learn more.

Senior Account Executive - Conversational AI, Insurance

🦾 The Specialist No Code Conversational AI Solution for the Insurance Industry 🚀

OpenDialog for Insurance is the leading enterprise-grade No Code Conversational AI solution designed
specifically for the insurance sector that can be rapidly deployed to supercharge business performance, productivity, and customer experience. 

Drive ROI from the get-go by automating the quote-to-buy journey, claims assistance, mid-term adjustments, proactive support and more. OpenDialog amplifies customer engagement, radically transforms operational efficiency, and ensures compliance with industry regulations while harnessing deep data insights for competitive advantage.

Applying groundbreaking AI research and fundamental principles of human conversation, we help enterprises overcome the current challenges in developing great conversational interfaces to their systems and processes, helping our clients create better conversational experiences in a fraction of the time - with much lower effort and cost than traditional approaches.

Key Insurance Use Cases: 

✔️ Lead Conversion & Enquiries:
Swiftly handle enquiries 24/7 on any channel with multilingual AI chatbots and advanced virtual assistants.

✔️ Policy Renewals:
Unlock missed revenue opportunities with timely reminders and a seamless user experience.

✔️ Claims:
Be there when your policyholders need you and swiftly process claims.

✔️ Risk Assessment:
OpenDialog streamlines information gathering, risk evaluation, and underwriting, enabling faster and more efficient policy issuance.

✔️ Quote to Buy & Onboarding:
Drive conversions and upsell cover. OpenDialog guides customers through the process of quoting, taking payment, and issuing policy documents in one seamless conversation.

✔️ Mid-Term Adjustments:
Increase convenience and satisfaction, enabling customers to easily modify their policies to meet changing needs.

✔️ Trusted by:
Davies Group, Peppercorn, ActiveQuote, Claims Technology, Idrive, and Zego

Heather Melton

Account Executive | ex-Hopin | Listening to problems and trying to fix them 🔹 Full Cycle Sales 🔹 Creative Outbound 🔹 Below Average Golfer

What if an hour a month could fill your top of funnel and make your next fundraise easier? I help founders turn their expertise into an authentic LinkedIn presence that builds the brand awareness and community investors and customers notice.

I've always been a builder.

I started with a language school in Spain over 20 years ago and built that from scratch. Then I moved into tech sales in the SaaS space because I wanted to try building something else. That's what I do: continuously build and move into new areas so I'm constantly learning and growing.

I spent two and a half years in the bid management space, working for bid management platforms and building communities on LinkedIn. I got to know so many bid professionals, learned what they actually do, and saw their desire for systems and processes that make their work better. I'm the same way: always looking for ways to improve things.

That's where I saw the pattern. Bid professionals and founders face the same problem: they're brilliant at what they do, but they don't have systems to share what they know consistently. Marketing teams turn them corporate. Ghostwriters make them sound like everyone else. And manual posting? Unsustainable.

So I built Loro Flow to solve it. LinkedIn content systems and automation infrastructure that preserves authentic voice while scaling execution. Not just content: full GTM systems. Outbound automation. Competitive analysis. The things that fall through the cracks when everyone's doing multiple jobs.

I also created bidfolk, a community and podcast for bid professionals. That content gives me genuine joy, so it's staying. Different page now, same commitment to making the bid world better.

My toolkit: Clay (Bootcamp grad and moderator), n8n, MCP development, automation and AI for go-to-market growth. I like process, being helpful and having fun while doing both.

If you're a founder who needs systems that actually work, or a bid professional looking to connect, book some time with me. I'm always up for a conversation about building things better.

Enterprise Business Development Representative (Redundancy due to global restructure)

Helping educate customers all over Europe and Africa on how to make their events more engaging and interactive.
▪️Outbound,  Use Multi-channel approach - Social, email, calls, video
▪️120% - 220%  Meeting Quota Attainment every month
▪️Expert user - Salesforce, Outreach, Zoominfo, Sales Navigator
▪️Video tools - Zoom, Streamyard, Tolstoy, Loom, Vidyard, Google Meet
▪️Sales Training  - Winning By Design
▪️Ongoing certification - AWS Cloud Practitioner, CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management
▪️Built out territories in BeNeLux, Nordics, Southern Europe and Africa
▪️Enterprise BDR for UK/I - experienced in mapping accounts and speaking with C-Level Prospects
▪️Cross-collaboration with marketing, SE and management to leverage company-held events and public tenders

Ok. Quick confession.

A little while ago I did the very dramatic “I’m leaving the bid world” post.

And yes. I am now doing the thing I hate seeing online.
I’m back. Sorry. I know.

Over the holidays, people reached out with genuinely kind messages. It reminded me why I like this community so much, and why I’m not quite ready to walk away from it.

So I’m staying. 😅

I’m launching a go-to-market engineering agency focused on content and media, and I’ve also set up a separate company called bidfolk for all the bid-world things.

What’s continuing:
 🔹 The podcast, every two weeks (next one announced tomorrow)
 🔹 Invented bid words and my general bid nonsense
 🔹 New ways to support the bid community
 
On my personal page, you’ll see a bit more crossover into GTM. I'm particularly focused on content, media, community and competitive intelligence. Hopefully you'll all still find value there, as there's quite a bit of crossover in the bid world.

This is me being mildly cringe, very grateful, and genuinely excited.
If you’d like to stick around, please follow bidfolk.

Heather Melton 🥾

I help founders build their brand by scaling their voice and building systems. | Clay Bootcamp | GTME

A couple of months ago I googled "what is a webhook" 

Today I'm building systems with Supabase and Claude Code. The turning point? Getting a Clay Bootcamp 🥾 scholarship and actually starting instead of overthinking it.

Here's what I've learned:
- Being non-technical isn't a limitation. It's a choice.
- The technical skills we assume are "just for engineers" are actually for anyone who wants to build systems that scale.
- Anyone who's tired of manual processes that don't work.
- The most intimidating part is starting. After that, it's pattern recognition and reading documentation.

Lots of documentation.

You'll feel stupid for the first few weeks. I certainly did. But that passes.

What doesn't pass is the frustration of knowing there's a better way to do something but not knowing how to build it yourself.
The barrier isn't age or background. It's believing you can't learn new things.
If you've been putting off learning technical skills because you think it's too hard, it's not.

The tools are better than ever. The communities are welcoming.
Start small. Google everything. Feel stupid for a bit.
Then build something that works.

So the first 123 days of 2026 haven't been great.

COVID laid me out for three weeks. 3 weeks! WTH

Ended 2025 building in Claude Code and feeling like I had it all figured out. 😂

Isn't there some saying about the best laid plans...?

Going to try starting the new year again next week.

Hope you are having a better start!

Being strategic is a process and  it doesn't happen overnight.

Being told "to be more strategic" just isn't helpful at all. How do you actually do that?

You need internal buy in and we all know that bidding is a team sport, so how do you get everyone on the same page?

On 28 Jan. at 6pm CET I'll be speaking to Gareth Meredith, Bid Centre Senior Team Leader at Softcat about just that!  We'll discuss how you and your team can approach bids more strategically.

What we’ll cover:
🔹 Training and coaching at scale when everyone learns differently
🔹 Why process should support judgement, not replace it
🔹 Making the internal case for investment using evidence and revenue impact
🔹 How bid leaders manage change without burning people out

This is the very first episode of bidfolk so I sure hope you can join! How do you guys feel about the time? These will normally be hosted over on the bidfolk page, but LinkedIn says I have to have at least 150 followers before they give me  access to LinkedIn Live. So follow please! 🙏 I'd rather not have to host it off the platform.

From Bid Factory to Strategic Engine: Building Winning Teams

A founder I spoke to spent three hours on a LinkedIn post. Three hours. On 300 words about a client win. 

He rewrote the opening line fourteen times. Changed "excited" to "thrilled" then back to "excited." 

Googled "how to increase LinkedIn engagement" twice. 

Meanwhile, his throwaway post from last week (the one he wrote in five minutes about a frustrating client call) got twice the comments. 

👉 The more you polish a post, the less authentic they sound. 
👉 And the more you optimise for engagement, the less engaging they become.
👉 The more you worry about sounding clever, the less relatable you are. 

Your best content comes from your actual work, including the messy bits. The lessons learned. The things that made you laugh or swear or both. Not from studying what "performs well." 

His post about the client win? It was fine. Professional. Forgettable. 
But his rant about unrealistic project timelines? Pure gold. Because it was real. 

You need to stop writing for the algorithm and start writing for humans. The people who need to hear from you don't care if you used the perfect emoji or nailed the trending hashtag. They care that you understand their world. 

And you can save yourself the three hours!

Turns out, everything I needed to know about go-to-market I learnt in bid management. 

Pattern recognition is always important, no matter the industry. Same problems, different contexts. 

Bid managers extract knowledge from busy technical experts under impossible deadlines. 

Founders extract knowledge from their own expertise under impossible schedules. But both are struggling with the same core problem: tacit knowledge that lives in heads needs to become explicit content that scales. 

In proposals, you learn fast that you can't rely on heroics. 

You need systems: 
- You have the technical director who knows everything, but has no time to write it down. 
- The solution architect who can explain complex concepts but only when cornered. 
- The finance team who understand the numbers but speak a different language.

Building community taught me authentic content creation and working with proposals taught me knowledge extraction under pressure. Building Loro Flow is teaching me how to combine both. The skills transfer perfectly. 

Whether you're chasing a £10M contract or your next round of funding, the challenge remains the same: how do you turn what you know into something that converts? 

Systems over heroics. Process helps you not panic. And consistent extraction leads to consistent results.

My husband has a system for decisions. 
Restaurant? Three options. 
Film? Three options. 
Weekend plans? Three options. 

I pick one. Everyone's happy. 

I've been thinking about this pattern because Claude does the exact same thing. Ask for help with anything, you get three approaches. Never one (too limiting). Never ten (overwhelming). Always three. 

The pattern works everywhere: 
🔹 Content ideas: generate three angles, pick the strongest 
🔹 Technical solutions: test three approaches, implement the winner 
🔹 Strategic decisions: map three paths, choose based on constraints 

The magic isn't unlimited options. It's having just enough choice to feel ownership, but not so much you freeze up. Three is the sweet spot. 

My husband figured it out for dinner decisions. Claude figured it out for everything else. I'm just here enjoying never having to say "I don't know, what do you think?" ever again. 

Anyone else notice this pattern in their work? Or is it just me who gets decision paralysis with too many choices?

Personal - "I noticed you're hiring BDRs." 

Relevance goes deeper. It's making a logical hypothesis about what that hiring means. Maybe it's scaling challenges. Or confident economics. Or resource pressures. 

The difference between "I noticed a thing" and "I've thought about what this thing means for your world." 

One's surface-level observation. The other's strategic thinking.
 
The challenge is that teams don't have time for that level of reasoning in their outreach. They're building product. Managing teams. Fighting fires. 

But what I've realised is that kind of reasoning can absolutely be scaled with the right systems and if you already have that kind of mindset. You can build frameworks that help you move from observation to hypothesis quickly. 

- You can make templates that prompt strategic thinking, not just surface personalisation. 

- Systems that turn "I saw you do X" into "I imagine X means Y for your business, here's how we help with Y." 

- It's the difference between spray-and-pray and surgical precision. And  looking like everyone else in their inbox and actually understanding their world.

But as always, it needs to be built by someone who understands that kind of strategy. I've always had that approach, but what I've learned is how to build the system to scale it. Make sure you don't hire someone who builds systems, but doesn't know strategy.

taplio

The Battle

James Crisp

Heather Melton

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taplio

The Battle

James Crisp

Heather Melton

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Heather Melton's LinkedIn Performance

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