Electrolux Group

Key Achievements: We achieved five Tons of monthly waste collection by successfully designing and implementing a circular economy model in the consumer experience journey, which brings an additional revenue stream to the service business.

- Achieved 88% CSAT and less than 2% Abandon rate with new call centre team. (Involvement in solution development, CRM, team hiring, and talent development)
- Owned and achieved Exceptional warranty cost savings of 1.29% for 2023.
- Achieved 77% Fill rate for new spare hub in UAE in less than 6 months of operation.
- Used data-driven insights to create Action Plans that enhanced the quality of after-sales services and boosted customer retention rates to 45% Net promoter Score in 2023.
- Exhibited strong budget planning skills in managing and allocating funds for various after-sales services, ensuring optimal use of resources.
- Led a team to achieve key business objectives through targeted Development Of Employees initiatives.
- Planned and executed project deliverables while maintaining strict adherence to business requirements of the CSAT target of 80%.

Head of after sales services

Key Achievements: Developed 18 Major service partners' service capabilities in the MENA region for Electrolux, AEG, Zanussi, and Frigidaire brands by offering extensive technical training programs.

- Achieved the lowest Warranty cost, 0.28%, through training progress and timely technical support
- Increased 28% Satisfaction in yearly surveys from service partners in the after-sales service category, securing customer needs
- Developed and executed a comprehensive business strategy to streamline after-sales service operations and boost overall performance
- Successfully managed the application of continuous improvement principles to enhance the overall performance of the after-sales department
- Performed 18 Sessions of onsite field training to ensure the movement reached a significant market, visiting GCC and African countries with 120 Senior tech participants.

Regional training and technical support manager

LG Electronics

Key Achievements: Successfully implemented GCC countries call centre in Dubai involvement solution design, CRM implementation, hiring an 18-member team and training them to achieve 66% CSAT in the first year.

- Overseas the service Operation management, Distributor relation, service quality, product quality, and technician support system to control warranty cost within 1.35%.
- Rewarded with the Year of Best Manager award for successfully leading a team, including two country managers (Pakistan and Georgia) and five direct reports. (overall team performance – Job rotation)
- Oversaw the continual improvement of service processes, enhancing efficiency and productivity within the department.
- Implemented new strategies that significantly improved the financial performance of the after-sales services division, resulting in an annual growth rate of over 20% in Spare and accessories sales.
- Achieved Operational Excellence in after-sales services by standardizing procedures and reducing response time by 15% to get products repaired.
- Exhibited strong leadership skills by mentoring and developing a high-performing after-sales service team that exceeded company targets.
- Applied exceptional motivating techniques to foster a positive work environment and boost employee morale, driving significant improvement in overall after-sales service quality and improving Net promoter score from 40% to 52%.
- Played a crucial role in Supporting the Management by providing insightful data analysis to inform decision-making about after-sales services in a service manager capacity.

Customer Service Manager

Key Achievements: Drive for results, achieved 10K Service technicians' skills capability visibilities by implementing technical core competency test methods. Increased level 2 category technicians by evaluating and offering tailor-made technical training.

- Designed four layer-based tech and soft skills assessment processes to evaluate training programs and professional development courses to facilitate meeting organisational goals and individual professional needs for people skills.
- Led a team to improve customer relationships in the after-sales sector, improving retention rates.
- Developed 28 new courses to fill the service team's tech and soft skills gap.
- Formed a digital team with three new roles (content development, Curriculum design and subject matter experts) and catered to regular training needs with a continuous improvement mindset.
- Implemented a Digital training platform for a regular learning culture.
- As part of senior management, I implemented innovative after-sales service initiatives that increased sales and customer loyalty.
- Maintained high credibility with a track record of exceptional management of after-sales services.
- Strategically shaped the Organisational Culture of the after-sales services team to foster growth, innovation, and improved communication.

Regional Technical Training Manager

Key Achievements:  Developed master trainer concept in the distributor market to overcome challenges related to training expenses.

- Developed master trainer concept in the distributor market to overcome challenges related to training expenses.
- Specialize in Home Entertainment product technical training for call centre agents and senior technicians who service brand customers.
- Support the Distributor in developing an expert service team that meets customer expectations.
- Managed implementing new customer service strategies, leveraging solid communication skills to ensure a seamless transition and improved efficiency.
- Urgently developed new protocols for after-sales services to meet increasing customer demands.
- Oversaw improving operational processes, enhancing the performance and profitability of after-sales services.
- Ensured accountabilities for all after-sales activities, including product returns, refunds, and service inquiries, leading to improved operational efficiency.

Regional Senior Technical Trainer

Key Achievements:  Designed the Return Material Authorization process and policy to overcome product return challenges.

- Product Quality management, testing, IQC, and field support.
- New Product Technical support Tools and training, Service information update, and sharing with the technician and call center agent.
- Exhibited a strong ability to prioritize workload, resulting in timely resolution of customer issues in the after-sales services sector.
- Implemented Safety and Environmental standards in after-sales service operations, significantly reducing risks and impact on the environment.

Senior Technical Support Engineer

Customer-focused Regional Service and Operations Leader with over 17 years of experience transforming after-sales service and operations in the Middle East and Africa consumer electronics industry. I specialise in driving customer satisfaction, optimising operational efficiency, and increasing revenue through innovative service strategies and cross-functional collaboration.

My expertise includes:

My expertise has led to significant improvements in customer satisfaction (CSAT 88%) and Net Promoter Scores (NPS 66%). By implementing proactive escalation management and customer-centric service models, I have enhanced the overall customer experience.
Driving revenue growth, including a 15% increase in spare parts sales and reducing warranty claims by 20% through targeted sales strategies and quality feedback loops.
My leadership skills have been demonstrated in building high-performing teams and upskilling over 10,000 technicians. These customised training programs have successfully aligned service delivery with efficiency and quality standards, instilling confidence in my ability to lead and develop large teams.
My ability to streamline processes and drive operational efficiency is evident in the operational improvements I've implemented. These include a 20% reduction in RTAT, a 15% cut in repair times, and the centralisation of inventory management for enhanced spare parts availability, demonstrating my commitment to operational excellence.
My commitment to sustainability is evident in my work. I have integrated circular economy principles and resource optimization into service operations, advocating for responsible business practices.
I am passionate about delivering excellence in customer experience and operations. My ability to lead diverse teams, adapt to dynamic business environments, and implement innovative strategies has consistently enhanced brand loyalty and operational success.

With a strong foundation in business administration (MBA, MIT Pune), technical expertise, and certifications in Circular Economy and Learning & Development (CIPD Level 5), I am committed to driving impactful results and fostering long-term growth.

Let’s connect to explore opportunities to collaborate and create meaningful change in service and operations management!

Jakir shaikh

Beko Corporate

As a Brand Product  Expert in Retail, I have successfully driven sales growth and enhanced customer experiences through an in-depth understanding of product portfolios and a commitment to excellence. My role encompasses a wide range of responsibilities, ensuring seamless collaboration between internal teams, clients,  to achieve business objectives.

Product Knowledge & Training: Delivered expert knowledge of products to customers and trained sales teams to ensure consistent messaging and optimal performance.
Customer Relationship Management: Built and nurtured long-term relationships with clients, enhancing loyalty and driving repeat business.

Sales Strategy Execution: Developed and implemented effective sales strategies that aligned with company objectives, exceeding targets and KPI s

Market Analysis: Conducted market research and competitor analysis to anticipate trends and adapt product positioning.
& Visual Displays: Collaborated with marketing teams to design impactful in-store displays, driving foot traffic and boosting conversions.

Team Leadership: Provided mentorship to junior staff, fostering a culture of growth and professional development.

Increased revenue by 25% each quarter through targeted sales initiatives and strategic up selling.

Spearheaded the launch of a flagship product line, achieving record-breaking sales in its first quarter.

Played a pivotal role in integrating cutting-edge retail technologies, such as AI-driven product recommendations, enhancing the overall shopping experience.
Led a cross-functional team on a sustainability project, resulting in the introduction

Consistently recognized for achieving and exceeding customer satisfaction scores, earning multiple “Employees of the Month” accolades.

 I am passionate about delivering value to customers and aligning products with evolving needs, driven by innovation and a commitment to excellence in the retail industry.

 Brand Product Expert

Electrolux

Delivered personalized sales solutions, driving revenue growth and exceeding monthly sales targets.

Built strong client relationships by understanding needs and providing tailored product recommendations.

Conducted product demonstrations, highlighting innovative features to enhance customer experience.

Collaborated with cross-functional teams to optimize store performance and streamline operations.

Led and mentored junior staff, fostering a high-performing and customer-focused sales culture.


Key Achievements:

Consistently achieved 15%to 25% of sales targets, ranking among the top-performing consultants regionally.

Played a pivotal role in boosting customer retention rates through exceptional after-sales service.

Sales Executive

Nikai Group of Companies

Key Achievements:

Surpassed monthly sales targets consistently for over 24 months, directly contributing to a significant boost in overall regional revenue.

Increased customer retention rate by cultivating strong relationships and delivering personalized service experiences.

Enhanced product visibility in competitive markets through effective promotional campaigns and consultative selling techniques.

Led market research initiatives that influenced product positioning and sales strategy, improving market penetration.

Improved customer satisfaction by integrating feedback into product development, resulting in repeat business and brand loyalty.

Established long-term partnerships with key clients, securing high-value contracts and expanding the customer base.

Optimized sales performance reporting, helping senior leadership make data-driven business decisions.

Sales Specialist Consultant


Tata Motors

Successfully promoted and sold Tata Tigor and Nexon models by delivering tailored consultations, consistently achieving 98% of monthly targets. Boosted walk-in conversion rates, maintained excellent follow-ups, and built strong customer relationships. Organized engaging test drive events, contributing to increased showroom traffic and customer satisfaction during a highly competitive sales period.

Supported the automotive sales team with client interaction, showroom walk-ins, and product presentations.

Developed foundational knowledge of mobility solutions and sustainable technology.

Experience inspired a long-term passion for the automotive and EV industry.

Showroom sales Advicer

Dynamic sales professional with a strong foundation in the premium home appliance sector and a growing passion for the electric vehicle industry. Over the years, I’ve driven consistent sales growth and customer satisfaction at leading brands like Beko Gulf and Electrolux MENA, combining product expertise with a customer-first mindset. My journey began in the automotive space with the Tata Group in India, where I developed a lasting interest in. automobile industry EV

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Jakir shaikh

Mohammed Asif Ullah

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