Good Fortune

Writing about sustainable startups and interviewing Impact Founders to inspire your next impact project, startup, or side hustle. 

Good Fortune will help you:
🌱 Discover sustainable businesses
🧠 Learn from Impact Founders
🌍 Meet likeminded change makers

Founder

Swinburne Design Factory Melbourne

Developing new products, services, and experiences for the innovation world.

Working with Industry, Government, and Individuals to better understand their world and design new solutions to make it a better one.

Senior Product Development Manager

Create Kaizen

I design tools, workshops, and learning programs for tech leaders to:
- Build innovative teams
- Improve creative collaboration
- Build human-centered organizations
- Create systems to navigate uncertainty
- Develop creative problem solving practices

Strategic Designer & Facilitator

Designit

- Lead discovery research, persona building, and journey mapping for transformation projects
- Designed and facilitated AI enablement workshops for exploration and implementation
- Partnered with BizDev to identify customer needs across partner orgs
- Implemented Design Thinking to tackle creative business transformation problems

Strategic Design Lead

NOBA

NOBA partners with companies to build and launch new products, services, or business models.

I supported digital, innovation, and marketing teams in different stages of the development and launch of new products:
- Defining the value propositions and business model for new products and services
- Testing and learning through business prototyping - building and launching an alpha version of the business, gathering metrics, and iterating with real customers
- Driving a soft market launch to start growing the customer base before scaling

Business Designer

NerdWallet

- Software development planning and visibility at all levels of management
- End to end quarterly planning for cross-functional pods
- Manage communication touchpoints between Product, Engineering, Design, Data
- Agile coaching for NerdWallet feature teams
- Program Management for Content Design team

NerdWallet is on a mission to provide clarity for all of life’s financial decisions. We provide consumers with expert, personalized, and actionable guidance across a range of personal finance topics. Whether you’re shopping for a new credit card or mortgage, hoping to refinance a student loan, interested in learning more about investing, or just want to stay on top of your money, we do the homework for you, simplifying complex ideas so you have the information and tools you need to make the right decision for you.

Backed by IVP, RRE Ventures, iGlobe Partners and Silicon Valley Bank, among others, NerdWallet has been certified a Great Place to Work and named one of the Best Workplaces in the Bay Area™ 2020 by Fortune. We’ve been recognized for our stellar benefits, too, from world-class health, vision, and dental insurance to our matching 401(k) program to our generous time off and parental leave policies. 

Based in San Francisco, we have more than 400 passionate “Nerds” around the country, and we’re growing every day. Whether you’re committed to helping consumers or  excited about working for a profitable tech company or interested in growing professionally—or all of the above!—we’d love to hear from you. Check out our job openings here: http://www.nerdwallet.com/careers

Program Manager

- Project manager for Content Design team, creating graphics, illustrations, animations and editorial videos
- Certified ScrumMaster, Scrum Alliance
- Refine and streamline department processes to maintain efficiency and scalability in a fast growing startup environment
- Facilitate projects for a stakeholder team of 90 Content Strategists, Assigning Editors, Copy Editors, and Writers in team operations and communication
- Develop and oversee quantitative success metrics and key performance indicators for Content and Content Design teams
- Advise Content team on institutional knowledge, the fluid inner workings of startup company operations and their position in it

Content Operations and Project Management

Interscope Records

- Coordinated photo shoots and graphic design work for 100+ artist roster
- Oversaw and refined end to end project portals for photographers, stylists, graphic designers, etc.
- Created and resolved photography and art contracts for all creative services provided to Interscope artists
- Organized and facilitated all travel, setup and production operations  for Interscope directors, photographers, producers, and stylist  teams
- Refined organizational strategy, including artist archiving, scheduling, and soliciting promotional materials

Creative Marketing

Opus Bank

- Consulted high net-worth banking clientele, managing accounts $500k-$1mm in balances
- Spearheaded sales team who aquired $50mm in deposits since inception 10.17.2011
- Integral part of opening and growing de novo banking office
- Integrated new sales, appointment, and follow up pipelines for Opus Bank de novo offices
- Generated qualified large acquisition meetings for VP/Retail Banking Manager

Client Services

Want to build a business that makes money AND makes a difference?

I break down exactly how successful impact founders are doing it.

Through conversations with founders and detailed case studies, I uncover the strategies and tactics that actually work in social impact.

At Good Fortune, I'm creating:
🎙️ Deep-dive conversations with impact founders sharing their playbook
📧 Weekly newsletters breaking down successful impact businesses
🛠️ Free, actionable tools for bootstrapped teams (like our Tactic Cards)

Everything I make is designed to help you:
- Validate your impact business idea
- Find and connect with your first customers
- Grow sustainably while maximizing impact
- Navigate the unique challenges of social enterprise

Want actionable insights for your impact business?

→ Subscribe to my weekly newsletter
→ Download free Tactic Cards
→ Listen to the latest founder deep dives


A bit more about me and why I love doing this:
🏄 I've always been an "experience channel surfer" (look at my work history)
💭 I love finding the overlap between creativity, strategy, and impact
🙏 I want to create things that enable others to do their best work

Give me a follow 🔔 for free content and learnings shared daily, or reach out if you want to talk strategy and social innovation (whatever that means to you).

Jake Carroll

Erica Zygelman LLC

Erica Zygelman LLC is an executive and leadership development firm. As strategic partners, we support high-performance organizations to elevate their executives, management teams, and company culture through human-centered leadership.

Send me a direct message to discuss how we can best support your organization, executives, and management teams. I look forward to connecting!

Founder & CEO

Level

Level is a powerful multiracial community of women tackling the racial wealth gap by investing in black women. Through angel investing and authentic conversations about the racial wealth gap, Level unites powerful women from various industries and backgrounds through the common goal of uplifting Black women.

Community Member

Parsley Health

Head of Member Experience (MX) & Sales organization for Functional Medicine health-tech startup, delivering an optimal end-to-end experience for Parsley Health's members from acquisition to engagement to renewal. Led team through transition from its 3-center flagship footprint (NYC/LA/SF) to nationwide virtual telemedicine. Worked cross-functionally to develop new products and member offerings with the mission of transforming the health of everyone, everywhere through the world's best possible medicine.

Expanded MX and Sales teams by 3x with focus on collaborative, empathetic and solutions-oriented member support, and provided coaching and mentorship to new and rising managers.

Director, Member Experience & Sales

White Owl Training & Consulting

White Owl offers training and consulting services to companies in digital media, SaaS, and other B2B industries. Each team’s training needs are unique. Our primary focus is understanding what drives the change you are seeking and then recommending the appropriate training and content.  A mix of best practices, skill development, and exercises keeps our training sessions engaging and lively.  We strive to build positive momentum in the teams that we train so the impact endures far beyond the training itself.

Customer Experience Consultant

Spotify

Led team of 45+ Client Service Managers (CSM) based in 12 cities across the United States, Canada and Latin America; responsible for customer experience and retention, supporting all media campaigns for Fortune 500 brand partners on Spotify’s ad-supported free tier.

Co-founded Spotify’s global ad sales strategy based on the core principles of passion, accountability, creativity and teamwork; co-facilitated 3 annual conferences to train and unify the 300-member team.

Partnered with international cross-functional leadership to establish internal strategy & processes, scale the high-velocity business, and drive impactful solutions for clients across the globe.

Head of Client Services, Americas Ad Sales

Responsible for establishing standards of client services and unifying team of 20+ CSMs under a common strategy and process to scale for high-performance and rapid growth.

Director of Client Services, North America Ad Sales

Apple

Managed a team of 10 Client Service Managers, supporting all iAd business across Apple Music and iOS App Network in the East and Central regions and $70MM annual revenue; responsible for all aspects of campaign management and customer engagement.

Manager of Client Services, Ad Sales

Digital media sales and account management across Apple Music and the iOS App Network; delivered full-service activation of custom mobile and streaming radio campaigns for diverse global clients including Procter & Gamble, American Express, PepsiCo, BMW, Macy’s, Verizon, and Marriott.

Recipient of peer-nominated iContribute Award for being an exceptional team player in 1Q 2014, and Gold MVP Sales Award in 1H 2014.

Client Services Manager

Heartbeat

Oversaw end-to-end development of large-scale projects including branded and unbranded websites, media campaigns, and sponsorships for healthcare challenger brands.

Managed the consumer line of business with global biopharma company UCB Inc., specializing in biologic medications.

Account Supervisor

Moxie Interactive

Managed client relationships and execution of interactive campaigns for Verizon Telecommunications, with focus on brand awareness, acquisition and multi-cultural media.

Sr. Account Executive

Grey Group

Managed schedules, budgets, production, and execution of interactive advertising campaigns for Clients, BellSouth and AT&T.

Served as liaison between client, agency, and third parties to maintain regular communication and monitor effectiveness of campaigns.

Account Executive

Ignition, Inc.

Maintained communication and purchase order fulfillment for the “Live It!” program, a Coca-Cola-sponsored initiative encouraging healthy lifestyles for young students. Executed promotional campaigns for Delta Airlines. Energized city of Atlanta and distributed promotional materials for Brand Atlanta Campaign.

Account Assistant

Leveraging 17 years of success leading customer-facing teams at Apple, Spotify, and high-growth startups, Erica partners with organizations to empower their talent and teams to create breakthrough results and thriving cultures through human-centered leadership.

Throughout her nearly two-decade career in Big Tech companies and startups, Erica led multiple customer experience and sales teams to breakthrough levels of 9-figure results. She steered global teams of 50+ to scale revenue, foster inclusive cultures, and build profitable relationships with customers and stakeholders. She led her teams through re-orgs and an IPO, with a track record of operational rigor, employee engagement, and loyalty.

In 2021, Erica pursued her passion for developing the next generation of leaders and founded her own executive and leadership development firm, Erica Zygelman, LLC. She uses an integrative approach to empower leaders and teams with a blend of strategy and human-centered skills to inspire, engage, and retain high-performing talent within dynamic organizations. Her clients include Fortune 500 companies and high-growth startups across all industries.

In addition to accelerating leadership effectiveness and business outcomes, Erica is uniquely trained to support leaders to increase resilience and prevent burnout. Her coach training and credentials include a yearlong certification by the Functional Medicine Coaching Academy, a degree in Human & Organizational Development from Vanderbilt University, and continuing education through Emotional Intelligence Training Company, Conscious Leadership Group, Coaches Rising, and The Embody Lab.

Erica’s customized services include executive and leadership coaching engagements, leadership development and emotional intelligence programs, and interactive group workshops.

taplio

The Battle

Jake Carroll

Erica Zygelman

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?