Customer.io

Help marketers and product teams turn real-time customer data into powerful relationships with their customers.

Account Executive, Mid-Market

Help potential customers figure out how to achieve their marketing goals and use cases with Customer.io. Support with integrations, data structure, and life cycle marketing.

Solutions Architect

Houzz

Served as main point of contact to over 400 accounts. Helped renovation and building professionals leverage Houzz advertising and Houzz Pro software. Onboarded new customers, support adoption and best practices, secure renewals and upsells, land and expand.

Average 108% to goal on renewal, upsell, and retaining businesses challenged by covid restrictions in 2020. Helped CS and Sales teams in pivoting presentations to SaaS model from an advertising model.

Client Success Manager

Salesprocess.io

Help technical founders and CEOs of B2B startups launch and scale their sales process. Sold over $200k in the first three-months, exceeding the quota. Create opportunities w/outbound prospecting and inbound leads.

Account Executive

ZoomInfo

Sold 110% of annual quota and named to President’s Club FY ‘18. Averaged $50k monthly in upgrade sales in addition to renewing expiring contracts where the average account ACV was less than $20k.

Successfully handled a book of 180 accounts at over $3.5M ACV. Focused on both growing accounts expanding in new markets and increasing head-count, and high-risk customers with high-churn risk. 

Helped sales and marketing leaders leverage ZoomInfo/DiscoverOrg data to generate leads and build pipeline. Onboard new customers, support adoption and best practices across marketing, sales, and recruiting departments, secure renewals and upsells, land and expand, secure executive sponsorship.

ZoomInfo/DiscoverOrg is a three-time INC 500 company helping over 1,500 leading Technology Companies close more deals faster by giving them the intelligence they need to seamlessly get in front of IT, Finance, HR, Sales, Operations, Legal & Marketing Decision Makers.

Account Manager

DiscoverOrg

DiscoverOrg acquired ZoomInfo in January 2019. I worked with end-users to better leverage the DiscoverOrg database. Supported sales reps, marketers, and recruiters in generating leads and opportunities.
DiscoverOrg is a three-time INC 500 company helping over 1,500 leading Technology  Companies close more deals  faster by giving them the intelligence they need to seamlessly get in front of  IT, Finance & Marketing Decision Makers.

Customer Success Manager

Fleet Logistics

First sales hire from Seed round to Series A. Found initial value prop and hired/managed sales team. Secured company's first long-term contracts and case studies. Bridged sales, marketing, and customer service. Onboarding new users on customer and provider side. Developing partnerships with providers and buyers on Fleet marketplace.

Sales Director

I help marketing teams transform real-time customer data into finely segmented and highly personalized messaging sequences. Customer.io helps marketers control their customer data and message creatives without relying on their technical teams to pull lists and update messages.

Jacob Zavita

James Laurain

James Tech Copywriting

Freelance Technical Marketing for some of the best brands in tech.

Freelance Technical Marketer

Aampe

Building the first truly AI-driven approach to CRM Marketing Automation, allowing apps to create personalized, omni-channel customer experiences proven to increase customer engagement and retention.

Head of Growth

Propel, Inc

Growth Advisor

Thought Bakery

Helping some of the biggest brands in B2B pull fresh business from the oven with damn delicious copy and content! 🧁

Content Strategy

Avnet

Wielding the awesome power of over 2,500 engineers, best-in-class design houses, a decade of personal experience and the resources of a near $20B company like Thor's mighty hammer.

Let's build something!

**Achieved rank in the top 50 account managers in the company for 3 quarters running.**

Account Manager (Non-Traditional)

AMA Southwest Michigan

Helping connect fellow Marketers to brilliant ideas from the best thought leaders in the industry - which ultimately saves our customers from having to suffer though the horrible marketing they've almost come to expect. 😐

Director, Membership

YETi CGI

We need to stop making things that suck.

YETi CGI is a team of misfits with a strong background in Game Theory and creating Ambient User Experiences. With extensive cross-industry experience, they focus on and dream up amazing user experiences and then bring them to life – with an incredible, diverse team of experts who can make large amounts of complexity seem completely transparent. 

I get to help YETi talent scout for new technologies, architect hardware platforms, and find places where they can add huge amounts of value…but mostly I learn from the wisdom of each unbelievably talented member of the group.

Field Engineer

Bear VAI Technology

Built great relationships, gained invaluable experience, won multiple awards, and had, what I consider to be, great successes - not by pushing products - but by doing what I love - connecting with people, connecting people to technology, sharing cross-industry best practices and innovations, and pushing technology forward for the sake of mankind.

Field Sales Engineer

Stryker

Working with world-class suppliers (domestic and international) to ensure world class designs and products. 

Strategic Sourcing: Evaluating suppliers and supply chains to ensure the best match and most efficient choice for the production of components, assemblies, and finished products.

Supplier Assessment/Development: Understanding strengths and weaknesses of suppliers and supply chains to ensure proper supplier positioning, selection, and utilization, and spearheading development activities to equip suppliers with the knowledge of industry best practices (pertaining to validation, calibration, safety testing, etc.) needed to improve their processes.

Liaised between Stryker and suppliers for R&D Projects, translating designs, feedback, and requirements to suppliers and facilitating discussions around supplier-proposed Design for Manufacturability, cost reduction, and quality improvements.

Staff Advanced Sourcing Engineer

Ensuring Compliance of Medical Devices under the design control of Stryker Instruments to the applicable, industry-recognized safety standards.

Created a simple excel macro which took several input parameters and, from them, manipulated the related six tables in the IEC 60601-1 Standard to output the correct creepage and clearance values. 

I posted this "tool" on LinkedIn, and, since then, I've been asked for copies by dozens of engineers in several countries (including members of the safety agencies themselves).

Sr. Product Safety/Certifications Engineer

Working closely with Product Design Teams by relating standards to products and creating inventive solutions to ensure end-product compliance to the relevant Medical Industry Standards.

Acting as a liaison between Stryker and CSA, IEC, UL, TUV and other certification bodies to ensure proper application of standards, and, ultimately, end-product safety.

Product Safety/Certifications Engineer

Managing a floor of 60+ assemblers by maintaining and improving fixtures, processes, designs and work instructions with a focus on line balance, process efficiency, and end-product quality. Overseeing and evaluating rework processes from a risk perspective. Supporting the unit through 2 FDA audits.

Electrical/Manufacturing Engineer

Haden

Gallivanting across the countryside from automotive plant to automotive plant in an all-to-stylish hard hat that made even the strongest safety officers quiver in fear.

Technical Service Engineer - Co-op

💬 Learn your users through the messages you send | Featured in Forbes, TechCrunch

Looking for a way to tell your kids how beautiful they are on the inside? 👨‍👨‍👧‍👦

I was, so I wrote a book about it. 😅 

Get your copy here!!! 👇

🦎 MabelTheChameleon.com! 🦎 

---

My dad always told me that the key to success was to surround myself with brilliant people...and I think he was on to something. 😅

All in all, I've had an amazing career filled with incredible opportunities that I never would have even dreamed of or imagined, and it all stemmed from following this simple principle. 

I've done everything from medical device engineering, to growing my B2B Tech copywriting business from $0 to 6-figures in less than a year, to leading the growth engine for an up-and-coming SaaS startup fighting against the status quo of crappy push notifications. 🤺

...and who knows what's around the next turn.


👉 Please connect with me if you'd like to share with me on this journey!


Interests:
👶 Kids/Family
🪕 Banjo
🍞 Sourdough bread baking
🧔 Dad jokes
🤷‍♂️ Random Facts

Conversational Tech Copywriter

You're probably really proud of your tech - No one knows it better than you do.

...which is exactly why you shouldn't be writing your own copy.


Wait...What?!?


Yep. That's right.


See, when you're 'too close' to your tech, you start to develop your own language and assumptions.

Worse yet, you start to get blind to what your customers do and don't know.

It's not unique to you, it's just really hard to read the label of the jar you're in.


As an Engineer with an unhealthy obsession with consumer psychology, I can come alongside your technical team and help translate your features and differentiators into relevant and relatable messaging that speaks to your customers where they are.

Interested? Drop me a DM. 

taplio

The Battle

Jacob Zavita

James Laurain

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