Jorie AI

Drive operational excellence, optimize financial performance, and lead strategic growth initiatives.

Chief Operations Officer - Offshore

Currently, I am spearheading the whole RCM Operations and overseeing EBITDA margins across RCM functions for US Healthcare providers with a team of 600+ professionals. I coordinate strategic planning & execution for delivering high operating margins and lead Automation and Robotics Solutions while maintaining high standards of program delivery and outstanding client & staff experience across all sites.

I ensure strategic alignment among departments (HR, Finance, Quality and Delivery of Operations department). I deliver Pre-Sales/Solutions support from RFP/RFI Management and provided thought leadership across new proposals. I also administer revenues, workforce and profitability for processes across projects and promote a culture of performance management and continuous improvement.

Vice President of Global Operations

Esquire Services Inc

Cultivated innovative investment strategies by exploring contemporary market trends and conceptualized sales and business development strategies to achieve growth via Mergers and acquisitions. Developed innovative marketing strategy to achieve organic growth.

Improved Net Promoter Score (NPS) within a short span for one of the largest RCM Billing companies. Built operational efficiencies for Provider Groups/Clinics and ASCs across the United States and supervised Quality Management to furnish Quality Projects for the utmost delivery of services to the client.

Vice President

JindalX

Founded & steered Jindal's Healthcare Operations and created a team of 50 within a year while providing smooth onboarding. Enhanced operational systems, processes and policies. Led a cross-functional team of Support Services (HR, IT and Finance) and augmented its effectiveness and efficiency. Spearheaded long-term planning, which included initiatives oriented towards operational excellence.

Deputy General Manager

UnitedHealth Group

Headed their Coding Operations while overseeing their daily Productivity Management, Quality Operations, and Process Improvement through various methodologies like Six Sigma, and Fish Bone Analysis. Created customized Operating Procedures for business standardization. Governed internal and external along with legal audits for the process and ODC.

 Service Delivery Manager - Coding Operations 

GPM Technologies

Performed Training Need Analysis (TNA) for developing customized training for existing team members, along with training & mentoring new hires. Managed Client Management by ensuring team delivery across coding functions. Instrumental across all the pilots for Evaluation and Management Coding Processes.

Lead - Coding Operations 

Pacific Ventures 

Overlooked Quality Management of Surgery Coding, Training, Quality Management, and Feedback Management for effective quality operations.

Quality Analyst- Medical Coding 

Ishvinder is a visionary and enterprising leader with over 19 years of experience in the US healthcare operations domain. He is currently the COO - Offshore at Jorie Healthcare Partners, a leading provider of revenue cycle management (RCM) & AI solutions for US healthcare providers. He holds a CPC certification and an MBA degree in Business Operations and Marketing.

As the head of India operations, Ishvinder oversees a team of 800+ professionals and coordinates strategic planning and execution for delivering high operating margins and client satisfaction. He also leads automation and robotics solutions and provides thought leadership across new proposals. He has a proven track record of innovating business strategies, creating new ventures, and building dedicated client bases and partnerships across the highly competitive US healthcare domain. He has honed his skills in RPA, AI, RCM,  and HCPCS compliances, data analytics using Power BI, R and Python, business intelligence (BI), US medical billing, business process improvement, process excellence, and client management. He constantly endeavours to keep his abilities both creative and analytical to find the best solutions for every challenge.

Ishvinder Singh

Optum

Sr. Engagement Manager

Engagement Manager

Business Consultant

Assistant Manager Operations

Genpact

Management Trainee

Aricent

Sr. Technical Support Specialist

PROFILE SUMMARY

Seasoned Healthcare Professional and Consultant with expertise in Global Operations, Process Management, Project Delivery, RCM, CTQ (Critical to Quality) and Team Management. 
 

AREA OF EXPERTISE

·        PROJECT MANAGEMENT

·        DELIVERY EXCELLENCE 

·        CLIENT SERVICING

·        TEAM MANAGEMENT                  

 
 Key Areas:

·       Leading and supervising teams and operations processes for mapping requirements into the workflow tools for better tracking 

·       Ensuring smooth workflow of the program, tracking quality metrics, conducting analysis to maximize effectiveness, and developing high-level design and blueprint of long-term plans

·       Maintaining knowledge of all business processes, and technical information, anticipating requirements, and resolving all issues.

·        Administering and collecting all metrics in processes of products & identifying data points to improve all processes as per SLA

·       Organizing the working progress of the project to stakeholders and customers, creating, modifying, publishing, and maintaining compliance reporting within timelines showcasing the project progress

·       Analysing and completing internal and external communication by coordinating with client, technology, service Center, and dedicated operations team so that seamless client delivery can be achieved.

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The Battle

Ishvinder Singh

Satwinder Singh Batra

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