Jorie AI

Drive operational excellence, optimize financial performance, and lead strategic growth initiatives.

Chief Operations Officer - Offshore

Currently, I am spearheading the whole RCM Operations and overseeing EBITDA margins across RCM functions for US Healthcare providers with a team of 600+ professionals. I coordinate strategic planning & execution for delivering high operating margins and lead Automation and Robotics Solutions while maintaining high standards of program delivery and outstanding client & staff experience across all sites.

I ensure strategic alignment among departments (HR, Finance, Quality and Delivery of Operations department). I deliver Pre-Sales/Solutions support from RFP/RFI Management and provided thought leadership across new proposals. I also administer revenues, workforce and profitability for processes across projects and promote a culture of performance management and continuous improvement.

Vice President of Global Operations

Esquire Services Inc

Cultivated innovative investment strategies by exploring contemporary market trends and conceptualized sales and business development strategies to achieve growth via Mergers and acquisitions. Developed innovative marketing strategy to achieve organic growth.

Improved Net Promoter Score (NPS) within a short span for one of the largest RCM Billing companies. Built operational efficiencies for Provider Groups/Clinics and ASCs across the United States and supervised Quality Management to furnish Quality Projects for the utmost delivery of services to the client.

Vice President

JindalX

Founded & steered Jindal's Healthcare Operations and created a team of 50 within a year while providing smooth onboarding. Enhanced operational systems, processes and policies. Led a cross-functional team of Support Services (HR, IT and Finance) and augmented its effectiveness and efficiency. Spearheaded long-term planning, which included initiatives oriented towards operational excellence.

Deputy General Manager

UnitedHealth Group

Headed their Coding Operations while overseeing their daily Productivity Management, Quality Operations, and Process Improvement through various methodologies like Six Sigma, and Fish Bone Analysis. Created customized Operating Procedures for business standardization. Governed internal and external along with legal audits for the process and ODC.

 Service Delivery Manager - Coding Operations 

GPM Technologies

Performed Training Need Analysis (TNA) for developing customized training for existing team members, along with training & mentoring new hires. Managed Client Management by ensuring team delivery across coding functions. Instrumental across all the pilots for Evaluation and Management Coding Processes.

Lead - Coding Operations 

Pacific Ventures 

Overlooked Quality Management of Surgery Coding, Training, Quality Management, and Feedback Management for effective quality operations.

Quality Analyst- Medical Coding 

Ishvinder is a visionary and enterprising leader with over 19 years of experience in the US healthcare operations domain. He is currently the COO - Offshore at Jorie Healthcare Partners, a leading provider of revenue cycle management (RCM) & AI solutions for US healthcare providers. He holds a CPC certification and an MBA degree in Business Operations and Marketing.

As the head of India operations, Ishvinder oversees a team of 800+ professionals and coordinates strategic planning and execution for delivering high operating margins and client satisfaction. He also leads automation and robotics solutions and provides thought leadership across new proposals. He has a proven track record of innovating business strategies, creating new ventures, and building dedicated client bases and partnerships across the highly competitive US healthcare domain. He has honed his skills in RPA, AI, RCM,  and HCPCS compliances, data analytics using Power BI, R and Python, business intelligence (BI), US medical billing, business process improvement, process excellence, and client management. He constantly endeavours to keep his abilities both creative and analytical to find the best solutions for every challenge.

Ishvinder Singh

Leaders Anywhere

- Founded leadersanywhere.com, a platform designed to guide new leaders, particularly native Arabic speakers, in developing effective leadership and management skills.

- Launched free products including The Leaders Anywhere newsletter (in Arabic), The Guide for Time and Self-Management for Digital Professionals, and The Productivity Assessment for Digital Professionals.

Founder 

adplist.org

I started working with ADPList to offer consultation and mentorship guidance for engineers and help prepare them for interviews or guide them through their career progression.

Mentor

Forto

- Joined Forto, a digital freight forwarding unicorn, during its Series B phase and contributed to its growth through Series C & D, raising its valuation and scaling the engineering team by 400% from 30 to over 120 engineers across Europe.

- Led the Moment Of Truth project, enhancing shipment visibility and achieving an 87% customer usefulness score.

- Led the development of FortoX, a SaaS product that reduced customer manual work by ~20%.

- Initiated the Engineering Manager in Training program, promoting career growth and retaining top talent within the organization.

- Defined quarterly OKRs in collaboration with product management, aligning engineering goals with business strategy.

Tech Stack: NodeJS, Typescript, React, MongoDB, Event-Driven Microservices, RESTFul APIs, Kubernetes, Docker, AWS, GCP.

Engineering Manager

Barmej.com

Driven by a passion for teaching technology to Arabic speakers, I founded iaraby in 2011. At Barmej, I leveraged my engineering and Scrum Master expertise to create engaging educational content, including modules on NodeJS, building a complete CRUD RESTful API, and Agile methodologies (Scrum, Kanban, Kanplan). I honed skills in content creation, voiceover, and mentorship, which I now apply in leading and coaching my teams.

Educator

Mesaic

- Led the integration of the company's B2B2C product with iMessage and Google Intent, enhancing customer workflows with AI-driven automation.

- Improved product performance and customer satisfaction through custom workflow solutions.

Tech Stack: NodeJS, React, GraphQL, Javascript, Typescript, Google Intent.

Engineering Team Lead

BorderGuru

BorderGuru is a full-service solution for brands and retailers to deliver internationally from their web shop or via marketplaces.

- Architected and developed the warehouse and last-mile delivery application, implementing agile sprints and user testing with warehouse workers.

- Integrated mobile apps on custom scanners and devices, optimizing warehouse operations.

Tech Stack: NodeJS, Javascript, React, MongoDB

Software Engineer

souq.com

Souq.com, the largest e-commerce platform in the Arab world, was later acquired by Amazon. I contributed to Souq's recommendation engine, collaborating with data scientists to gather user data, train AI algorithms, and deliver personalized recommendations via APIs. My success on this team led me to join the CRM team, where I helped integrate new CRM tools, including the APPBOY system, to enhance customer relations.

Key Responsibilities:

- Researched and prototyped technologies (Hadoop, Cloudera, Phalcon) for the recommendation engine.
- Developed system architectures and MVPs to validate product hypotheses.
- Analyzed data to guide product development during sprints.
- Integrated CRM tools to improve customer engagement before and after shipping.
- Enabled real-time data aggregation for user behavior to support targeted marketing.
- Built communication channels like push notifications, browser alerts, and SMS.

iaraby

Co-founded iaraby is one of the fast-growing mobile development companies in Jordan and back then in the Middle East.

Developed Fatoosh, An early on-demand content application similar to Netflix today for the Arab World back in 2012.

Co-Founder

Remote Leader | I Help Tech Leaders Transform Into Successful Remote Leaders Achieving Productivity & Work-Life Balance With 30% Less Working Time 🚀

Do you feel stuck in endless workweeks, juggling too many tasks, and still not seeing the growth you want?

Many digital professionals and solopreneurs find themselves overwhelmed—caught in a loop of burnout, disorganization, and stagnation. Passionate about their work, they’re often buried in the day-to-day grind, handling everything from operations to strategy. This leads to:

☓ Relying on scattered productivity hacks without a sustainable system.
☓ Working longer hours with little progress toward scaling.
☓ Missing strategic growth opportunities due to inconsistent focus.
The problem isn’t just working harder; it’s about working smarter, with a strategic plan that balances your personal well-being and effective business leadership.

🌟 That’s where the "Leaders Anywhere: From Solopreneur to Global Digital Leader" program comes in.

This step-by-step program is designed to transform solopreneurs and digital professionals into high-impact leaders who manage their time, teams, and tasks efficiently—no matter where they are in the world.

 Here’s what you’ll achieve in the program:

⎷ Personal Mastery: Regain control over your schedule by cutting inefficiencies and developing habits that save you hours each week, allowing you to focus on what truly drives your business forward.

⎷ Performance Excellence: Streamline your operations and automate routine tasks, freeing up your time for strategic, high-impact work that fuels sustainable business growth.

⎷ People Leadership: Enhance your leadership skills to build and manage high-performing teams. Master delegation, improve communication, and confidently scale your business operations.

Ready to break free from the cycle of overwork and step into your role as a strategic leader? Join my upcoming masterclass: "The Shortcut to Digital Leadership."

 In this session, you’ll:

⎷ Identify the key challenges holding you back and uncover immediate growth opportunities.
⎷ Develop a clear, actionable plan to streamline your workflow and reclaim your time.
⎷ Learn the exact steps to build a balanced, thriving business that aligns with your vision.

If you’re tired of spinning your wheels and want to build a business that doesn’t just survive but excels, let’s get started. DM me "Leaders Anywhere" for more details and to secure your spot.

Together, we’ll transform your business into a strategic, scalable operation that gives you the freedom and results you’ve been striving for.

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Ishvinder Singh

Rashid Shobaki 🇵🇸

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