Jorie AI

Drive operational excellence, optimize financial performance, and lead strategic growth initiatives.

Chief Operations Officer - Offshore

Currently, I am spearheading the whole RCM Operations and overseeing EBITDA margins across RCM functions for US Healthcare providers with a team of 600+ professionals. I coordinate strategic planning & execution for delivering high operating margins and lead Automation and Robotics Solutions while maintaining high standards of program delivery and outstanding client & staff experience across all sites.

I ensure strategic alignment among departments (HR, Finance, Quality and Delivery of Operations department). I deliver Pre-Sales/Solutions support from RFP/RFI Management and provided thought leadership across new proposals. I also administer revenues, workforce and profitability for processes across projects and promote a culture of performance management and continuous improvement.

Vice President of Global Operations

Esquire Services Inc

Cultivated innovative investment strategies by exploring contemporary market trends and conceptualized sales and business development strategies to achieve growth via Mergers and acquisitions. Developed innovative marketing strategy to achieve organic growth.

Improved Net Promoter Score (NPS) within a short span for one of the largest RCM Billing companies. Built operational efficiencies for Provider Groups/Clinics and ASCs across the United States and supervised Quality Management to furnish Quality Projects for the utmost delivery of services to the client.

Vice President

JindalX

Founded & steered Jindal's Healthcare Operations and created a team of 50 within a year while providing smooth onboarding. Enhanced operational systems, processes and policies. Led a cross-functional team of Support Services (HR, IT and Finance) and augmented its effectiveness and efficiency. Spearheaded long-term planning, which included initiatives oriented towards operational excellence.

Deputy General Manager

UnitedHealth Group

Headed their Coding Operations while overseeing their daily Productivity Management, Quality Operations, and Process Improvement through various methodologies like Six Sigma, and Fish Bone Analysis. Created customized Operating Procedures for business standardization. Governed internal and external along with legal audits for the process and ODC.

 Service Delivery Manager - Coding Operations 

GPM Technologies

Performed Training Need Analysis (TNA) for developing customized training for existing team members, along with training & mentoring new hires. Managed Client Management by ensuring team delivery across coding functions. Instrumental across all the pilots for Evaluation and Management Coding Processes.

Lead - Coding Operations 

Pacific Ventures 

Overlooked Quality Management of Surgery Coding, Training, Quality Management, and Feedback Management for effective quality operations.

Quality Analyst- Medical Coding 

Ishvinder is a visionary and enterprising leader with over 19 years of experience in the US healthcare operations domain. He is currently the COO - Offshore at Jorie Healthcare Partners, a leading provider of revenue cycle management (RCM) & AI solutions for US healthcare providers. He holds a CPC certification and an MBA degree in Business Operations and Marketing.

As the head of India operations, Ishvinder oversees a team of 800+ professionals and coordinates strategic planning and execution for delivering high operating margins and client satisfaction. He also leads automation and robotics solutions and provides thought leadership across new proposals. He has a proven track record of innovating business strategies, creating new ventures, and building dedicated client bases and partnerships across the highly competitive US healthcare domain. He has honed his skills in RPA, AI, RCM,  and HCPCS compliances, data analytics using Power BI, R and Python, business intelligence (BI), US medical billing, business process improvement, process excellence, and client management. He constantly endeavours to keep his abilities both creative and analytical to find the best solutions for every challenge.

Ishvinder Singh

Nath Outsourcing Solutions Pvt. Ltd.

Assistant Operations Manager

R1 RCM

Jorie Healthcare Partners LLC

Team Lead

Assistant Team Lead

Subject Matter Expert

Process Associate

Knack Global

•	Analyses all billing proceed.
•	Obtains billing approval from superiors
•	Prepares computerised invoices for customers.
•	Implements an effective billing system.
•	Reviews all records associated with bills to ensure accuracy.
•	Ensures that all billing calculations are correct before sending invoices to customers.
•	Meets all billing deadlines.
•	Keeps detailed records of all billing transactions, expenses, income and fund transfers.
•	Reconciles billing records and reports income projections to administration.
•	Recommends changes in billing processes.
•	Assists and supports all billers.
•	Trains new employees in the billing department.
•	Participates in audits when necessary.
•	Analyses and reviews insurance claims and all third-party claims.
•	Produces reports for management upon request or on a regular basis.
•	Produces charts and graphs to show revenue variances for analysis by billing manager or executive staff.
•	Explains bills to customers who have questions.
•	Ensures confidentiality in billing procedures.
•	Analyses and reviews delinquent accounts.
•	Contacts companies with delinquent accounts to arrange payment.
•	Monitors monthly payment plans of companies with credit lines.
•	Negotiates settlements with companies facing financial hardships or contemplating bankruptcy.
•	Contact collection agencies to arrange recovery of seriously delinquent accounts.
•	Works with attorneys when legal intervention is necessary to obtain payment of bills.
•	Takes part in selection of new or upgraded computer billing systems.
•	Takes part in the process of converting to a new system and educating billing staff on how to use it.

eClerx

•	Work profile involves in Troubleshooting & Supporting the customers through Voice, Remote Assistance.
•	Technical Support for Desktops, Laptops and Wireless networks for US Home Consumers.
•	Includes Low Level and Advanced OS Support (Windows7, Windows Vista and XP), including User profile issues and Password issues
•	Networking wired and Wireless, responsibility of establishing communication to the default gateway and troubleshooting on Virus, Data Backup, File and printer Sharing, Router configuration and Parallel Installation.
•	Recommend potential products or services to management by collecting customer information and analyzing customer needs.
•	Identify and assess customers need to achieve satisfaction
•	Build sustainable relationships of trust through open and interactive communication.
•	Provide accurate, valid and complete information by using the right methods/tools.
•	Meet personal/team sales targets and call handling quotas.
•	Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
•	Keep records of customer interactions, process customer accounts and file documents.
•	Follow communication procedures, guidelines and policies.
•	Go the extra mile to engage customers.
•	Resolve customer complaints via phone, email, mail or social media.
•	Use telephones to reach out to customers and verify account information.

Technical Support Analyst

•	Solution oriented professional who excels at collaborating with projects teams and interfacing with 
       clients to build successful solutions for the organisation and the client with an eye for details.
•	Dependable collaborator in a team situation while equally able to take the initiative and work 
        autonomously.
•	Excellent problem-solving skills with lateral thinking and a consultative approach to resolve issues.
•	Adhere to the defined SLA by responding and resolving issues on time.
•	Result-driven achiever with a “can-do” attitude. 
•	Confident with strong communication skills adding to the excellent customer service approach who is 
        ready to go an extra mile to get the things done.

taplio

The Battle

Ishvinder Singh

Atul Singh Manhas

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?