Kodobe

Focused on gamification API product management; integration & partnership management; experimentation & optimization to help customers achieve their business goals; and learning experience for interns.

Product Management

Tikdin - Break into Tech

Focused on analytics-driven product development & improvement, strategy execution, and learning experience for interns.

Product Management Associate

Nigeria Natural Medicine Development Agency (NNMDA)

Focused on natural medicine research, stakeholder management, and industrial training student’s learning experience.

Research

Product Manager experienced in delivering technology solutions that achieve business goals

I look forward to connecting with professionals and making new friendships.

If you would like to get in touch, please feel free to reach out to me.

Ire Ogunmokun

Verticul

Onboard learners on the platform and assist with course completion 

Reply to emails and ensure requests do not exceed 24hrs

Send out emails and follow-up calls to newly signed-up learners

Send and follow up calls to successfully completed courses for our learners 

Follow up on learners who are still taking the course 

Escalate technical glitches to the product team for immediate assistance and a seamless onboarding process. 

Bulk sends emails to participants on our trivia challenges and quizzes and follow-up.

Customer Experience Manager

Sterling Bank

Ensured continuous service and satisfaction through regular calls.

Proactively follow up with customers to confirm satisfaction and gather feedback on complaints, requests, and suggestions, aiding organizational growth.

Escalate unresolved issues to employees through the CRM system within 24 hours to ensure prompt action. Diligently follow up on cases awaiting responses.

Reach out to previously uncontacted customers via clear and well-articulated emails to obtain feedback and enhance satisfaction as well as retention.

Complaint Management Officer (CX Strategy)

Scheduled employees for upskill training for work enhancement.

Developed a monitoring mechanism to ensure profitability of training.

Received employee feedback to smoothen access to training materials.

Created public awareness of the organization’s training and other services.

Learning and Development

Confirm customer satisfaction and reactivate complaints when necessary.

Promote and explain products, services, or solutions to customers.

Handle customer objections and provide solutions or information.

Reactivate closed cases on CRM, add tasks and confirm satisfaction.

CUSTOMER EXPERIENCE (OMBUDSMAN)

Increased customer satisfaction by resolving issues.

Demonstrated respect, friendliness, and willingness to help wherever needed.

Resolved problems, improved operations, and provided exceptional service.

Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.

Worked with customers to understand their needs and provide excellent service.

Customer experience personnel (Inbound)

Endykay Group

Create contents that resonate with the brand's voice and tone.

Work with the graphics designer for designs that creates awareness for the brand.

Work with the content writing department to brainstorm on what content to post.

Do voice over for videos based on clients' needs and requests.

Study the analysis and algorithm for social media platforms.

Increase followers and reactions to posts.

Social Media Manager

Afrofirst mobile and Technology Company limited 

Communicating with clients and customers about their experiences with our service. 

Providing advice on payment of service we render.

 Answering clients' or customers' questions about adequately using or accessing a service.

Provide excellent monitoring of collection staff.

Ensure staff meet or beat daily collection goals.

Train collection staff.

Coordinate collection activity to work towards goals

Customer Service Representative 

Newedge Finance Limited

Verified customers’ details and ensured the correct information was provided on registration.

Curbed fraudulent activities of either the sales agent or customer.

Ensured the customer gets what they applied for.

Ensured the customer’s voice is heard if there’s any complaint in regards to the product

Tele-Investigation Officer

NEWEDGE FINANCE LIMITED 

Reached out to existing and potential customers to present our product and service offering.

Offered solutions based on clients’ needs and capabilities.

Address any questions or issues customers may have.

Communicate with customers to understand their requirements and need.

Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions.

Placed sales phone calls and answered customer calls

Telesales Executive

Tradally

Created content that resonates with the brands mission and vision statement 

Built a content calendar that aligns with the objective of the brand 

Paid clear attention with the algorithms of how the content flowed and ensure continuous creativity

Content writing 

Mctino Ivory Tech ltd

Maintaining positive business relationships to ensure future sales.

Promoting and selling company products using solid arguments to existing and prospective customers.

Reaching out to customers/leads through cold calling and physical visits.

Maintaining client records.

Answering customers’ questions about credit terms, products, prices and availability.

Providing daily recap of results and accomplishments to the management team.

Sales Executive

Walked into his office and noticed that he had piles of documents on his table, 

I observed how he tried juggling all the activities without leaving a stone unturned. 

He had messages to attend on WhatsApp, Facebook, Google and Linkedin yet he kept sweating profusely 

I inquired if he had an assistant that could help him.

Of course, 

You guessed correctly 

He had none. 

I offered my service to him,

Ensure his clients were properly attended to, creating a meeting calendar for him to stay updated, schedule posts and assist with enquiries about the brand's products and services. 


You would understand the need for a virtual assistant which he appreciated. 


I can help with: 

Email management 
Customer service 
Creating content 
Managing clients calendar 
Administrative duties 
Virtual personal assistance 
Optimise your social media profiles
Voice over
Volunteer 


You can always count on me to give you the best job and ensure that you keep smiling daily as well as get recommended by your satisfied customers who are your walking adverts!!!

I make magic everywhere 

To reach out about my services send me a direct message or send an email to michpeace1@gmail.com


Your growth is my concern and business

Thank you for reading through😊

taplio

The Battle

Ire Ogunmokun

Peace Michael

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