at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Business Enablers

•	Lead business transformation and people strategy consulting for SMEs across sectors
	•	Designed and implemented performance frameworks, competency models, and HR systems
	•	Provide fractional HR leadership and mentorship to internal HR teams
	•	Conduct HR bootcamps, leadership training, and workshops for professionals and business owners
	•	Developed ready-to-use HR toolkits and digital products to enable small businesses

Founder & Principal Consultant

Human Resources Specialist - Performance & Culture

Director of Human Resources

Delhi Angels Den

I am honored to serve as an HR Mentor for startups at Delhi Angels Den, where I guide emerging businesses in developing robust HR practices. My role involves:

𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐇𝐑 𝐆𝐮𝐢𝐝𝐚𝐧𝐜𝐞: Providing strategic advice on creating effective HR frameworks that align with each startup's growth objectives.

𝐓𝐚𝐥𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Assisting startups in attracting, developing, and retaining top talent to build strong, cohesive teams.

𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Offering mentorship on leadership skills and managerial practices to foster effective team dynamics.

𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬: Ensuring startups adhere to HR compliance standards and industry best practices.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Implementing performance management systems to drive accountability and achieve business goals.

𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Developing strategies to enhance employee engagement and cultivate a positive workplace culture.

Through this mentorship, I aim to empower startups to scale efficiently, navigate HR challenges, and build a solid foundation for long-term success.

Startup Mentor

As a dedicated Mentor on [Mentoring Platform(s)], I work closely with business owners and HR professionals to guide them in managing their work and advancing their careers. My role involves providing personalized mentorship and strategic advice to help them overcome challenges, achieve their goals, and enhance their professional growth.

Key Activities:

𝐎𝐧𝐞-𝐨𝐧-𝐎𝐧𝐞 𝐌𝐞𝐧𝐭𝐨𝐫𝐢𝐧𝐠 𝐒𝐞𝐬𝐬𝐢𝐨𝐧𝐬:
✔️Conduct regular one-on-one sessions with mentees to discuss their career goals, challenges, and progress.
✔️Provide tailored advice and actionable strategies to address specific issues and opportunities.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐆𝐮𝐢𝐝𝐚𝐧𝐜𝐞:
✔️Assist HR professionals in identifying and pursuing career advancement opportunities.
✔️Offer insights on skills development, professional certifications, and industry trends.

𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠:
✔️Guide business owners in developing effective business strategies and operational plans.
✔️Support them in optimizing their HR practices, talent management, and organizational development.

𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 𝐚𝐧𝐝 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐌𝐚𝐤𝐢𝐧𝐠:
✔️Help mentees navigate complex workplace issues and make informed decisions.
✔️Offer perspective on best practices and innovative solutions to common HR and business challenges.

𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐚𝐧𝐝 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭:
✔️Provide constructive feedback on mentees' performance and progress.
✔️Encourage a growth mindset and continuous improvement through reflection and goal-setting.

My mentorship approach is rooted in empathy, practical experience, and a commitment to fostering the success of each individual. By empowering business owners and HR professionals with the knowledge and tools they need, I help them build resilient, thriving organizations and fulfilling careers.

Senior HR Mentor

Sucseed Learning

Continuous Learning & Self-development is what we focus on.  Our motto remain “Prepare NOT Repair”; we work towards propagating a culture of continuous learning. 

We help businesses create effective organization frameworks to develop and nurture their workforce to drive performance.

Chief Strategist

EduNext Consulting

Vivek is playing a key role in providing thought leadership to set up and establish organization wide L&D initiatives, and employee engagement initiatives. He is an expert in mentoring L&D professionals on Competency framework design, Psychometric Assessments, Instructional design & Facilitation. • Equipped with strategies encompassing detailed knowledge of the company and business based on industry standards & local relevance for promoting fresh ideas and innovative L&D concepts.

He contributes in providing consultancy to multiple clients and helping them in creating Learning strategies for their team and designing training programs on Leadership, Behavioral & Functional skills for them. He puts significant efforts in assessing training needs in the command and arranging training sessions to keep skill-level of the men up-to-date with global standards. He conceptualizes and implements need based process modifications like developing material, modules and processes of training after thorough analysis to enhance operational efficiency and optimize resource utilisation

Part form this, Vivek drive initiatives to generate maximum value addition in the programmes addressing the areas of improvement, development, retention, and employee welfare. He also supervises research and planning learning initiatives, executing partnerships, framing costs & budget on an annual basis

Learning And Development Specialist

Tally Solutions Pvt Ltd

Vivek held a breadth of roles from being a part of Product Evangelization team as well as L&D and Skill development team. He successfully worked with Education bodies, Partner network & Influencers to promote product usage thru training. Some prominent bodies he leveraged his expertise were Bangalore university, Shimla University, Delhi university, SIES college (Mumbai), TNOU, Osmania university etc.

He led the accountability of developing the fresh Learning framework including a new Performance Management System (PMS) and also created a vast skilling framework to develop vast pool of Tally trained resources. Under his guidance, many of these programs were funded by key ministries/missions like Ministry of Rural development, MAHUPA, National SC/ST Finance Development Corporation, SUDA etc. 

Vivek’s role primarily focused on:
Enabling Business Growth | Performance Management | Program Management | Induction & On boarding | Change Management.

Business Head - Education & Training (People Development & Knowledge Management)

Tata Infotech

Vivek assumed the responsibilities of providing training on various IT modules and supporting the training requirements of various corporate clients as well as key clients of Software Integration team. He acted as a trusted advisor to key customer stakeholders and executive sponsors to drive learning product adoption and ensured they leverage the solution to achieve full business value.
Managed a team of trainers and content developers to create & deliver training programs to suit the clients training needs. He successfully partnered with Sales team for assigning accounts to introduce and establish relationship with new customer, while focusing on implementation plan of learning products to drive overall customer adoption. 

Apart from this, he also succeeded in providing Pre & Post-Sales support for Skillsoft content & Brainbench assessments

Asst Manager - ESD

𝐇𝐑 𝐭𝐡𝐚𝐭 𝐬𝐨𝐥𝐯𝐞𝐬 𝐲𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐫𝐨𝐛𝐥𝐞𝐦𝐬 - I work with Business Owners to improve their business growth through empowering their people | HR Leadership | People Evangelists - The HR Guy

I help small and medium businesses unlock growth through powerful people strategies. After two decades in education and training, I made a bold career pivot into HR — upskilling, certifying, and building from the ground up. That journey led me to create Business Enablers, where we partner with SMEs to design performance frameworks, embed strategic HR systems, and deliver real results.

From offering fractional HR leadership to designing our signature Performance Scaling service (complete with embedded “Performance Captains”), my focus is on execution, not just advice.

Along the way, I’ve mentored HR professionals, led bootcamps, and launched toolkits and newsletters that make HR accessible, strategic, and impactful — especially for businesses who thought they didn’t “need” it.

Let’s connect if you’re building something bold — I specialize in making your people your greatest advantage.

taplio

The Battle

Santosh K. Yadav

Vivek Anand

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