at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Gyaannirudra

About Us ✍ 

➡️ We, at Gyaannirudra are humbly privileged enough to touch and transform the lives of people through sharing of thoughts and helping the individuals in identifying their real and hidden potential that directs them towards path of true happiness and well deserved success in life. Our goal is to motivate all the human lives to find their true purpose of existence.

📊 Major Highlights 📈

➡️ Sharing valuable insights with the community over various aspects of an individual’s career through Rudra Blogs
➡️ Helping people in identifying their real and hidden potential for the exponential growth of their career through scientific method of Genetic Brain Profiling powered by MiDNA Global
➡️ Connecting with the eminent experts of various fields through virtual sessions in order to guide the community through their rich experience and expertise
➡️ Giving people the opportunity to share their creations in terms of stories, poems, photographs, arts of all forms such as paintings, drawings, sketches etc. in order to help others in finding hope as well as inspiration through these creations to walk on the golden brick road that leads to a peaceful personal life and a successful professional life.

Creator & Crafter

Quantum School of Technology

1. Courses Taught - Engineering Drawing, Strength of Materials, Industrial Engineering, Total Quality Management, Operation Research etc.
2. Member - Admission and Outreach Committee, Quantum University
3. Member – Departmental PG Committee (Deptt. of Mechanical and Mechatronics Engg.) at Quantum University
4. Member - Internal Quality Assurance Cell
5. Member – BoS (Deptt. of Mechanical and Mechatronics Engg.) at Quantum University
6. Conducted an In-house FDP on Six Sigma on 26th Jul, 2017.
7. Organized / Attended Conferences, Congress, Symposium, Workhops and many more events.
8. Branch Counselor, IEEE Student Branch (22/07/2017 – 05/02/2019)
9. Advisor, IEEE Student Branch Technical Chapter (Robotics and Automation Society), Year 2017 - Till Date
10. Advisor, IEEE Student Branch Affinity Group (Women in Engineering), Year 2017 - February 2018
11. Member of Advanced Robotics Control Lab in association with APS Gmbh, European center for Mechatronics – Germany (February 2017 - December 2019)

Assistant Professor, Department of Mechanical Engineering

1. Courses Taught - Engineering Drawing, Machine Drawing, Strength of Materials, Kinematics of Machine, Industrial Engineering
2. Helped the student in designing a logo for the Department of Mechanical Engineering, Quantum School of Technology, Roorkee.
3. Worked as an organizing committee member in a National Conference on Recent Advances in Mechanical Engineering “RAME - 2013” conducted by Department of Mechanical Engineering, Quantum School of Technology, Roorkee on 5th and 6th Oct, 2013.
4. Conducted an In-house Faculty Development Programme on Engineering Drawing and Machine Drawing on 23rd and 24th Jul, 2013.
5. Participated in a Faculty Development Programme on New Synergies, New Horizons - Growth Unbound conducted by Quantum Global Campus, Roorkee on 16th and 17th Jan, 2013.

Lecturer, Department of Mechanical Engineering

Mr. Raunak Gupta is pursuing his Research in Entrepreneurship at the Entrepreneurship Development Institute of India, Ahmedabad. He possesses more than 8 years of experience in teaching and research activities. During his professional career, he has guided and mentored thousands of students in making the best career decisions of their lives. His expertise in helping people identify their true potential and navigating them through their career journeys successfully led him to start his career counseling initiative, "Gyaannirudra". He is also a MiDNA-certified Genetic Brain Profiling Consultant and holds expertise in Decoding the characteristics of an Individual's Brain. Mr. Gupta is a member of various professional organizations like IE (India), IAENG, AIMA, and many others. His writings on "Living a Quality Life" have been featured in the prestigious magazine of the American Society of Quality, "Quality Progress". He has published 1 patent and 24 research papers/articles/book reviews (in the area of Six Sigma, Theory of Constraints, Entrepreneurship, and ISO 9000 Systems) in various reputed international journals and conferences. He has also reviewed several research papers (in the area of Quality Assurance, Management, and Entrepreneurship) for various international journals and conferences.  He is the recipient of the Best Faculty Award and Best Research Paper Award in 2016 and 2018 respectively by Quantum University, Roorkee. Being the key member in establishing the IEEE student branch at Quantum School of Technology, He has taken several initiatives like starting the RAS Chapter and WIE affinity group as the founder Chapter and Affinity Group Advisor. During his term as the Branch Counselor in IEEE SB, He has also been credited for successfully organizing the First IEEE Robotics and Automation Society Congress (in 2018) in India.

Having a belief that teaching is the only profession through which you can leave a positive impact on the future generation of society and contribute to the success of the nation, He loves to connect with young minds and always looks forward to delivering sessions related to Career Counselling, Entrepreneurship, Decision-making, Time Management, Digital Marketing, and Quality Management.

taplio

The Battle

Santosh K. Yadav

Raunak Gupta

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