at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Ramesh Anumolu

Capleo Global

Chief Executive Officer

Green PharmaTek

Global Pharma Tek

Global Pharma Tek, LLC is a fast-growing Pharmaceutical Services company headquartered in Edison, NJ US with nearshore offices in Canada, the UK, Germany, UAE and India. Our company has strong expertise in Drug Discovery, Clinical Trails, Drug Delivery, Regulatory Affairs, Intellectual Property Rights, Healthcare IT and Consulting Services. 

As the CEO, I'm responsible for successful planning, delivery & management of business strategies and new business development activities, team selection, milestone achievements and establishing robust standards.

With over 21 years of experience in leading and scaling companies in the pharmaceutical and biotechnology sectors, I am the CEO and founder of EpsilonTek and Capleo Global. I have a strong background in finance from the Private Equity Institute, and I am an expert in clinical research, drug development, regulatory affairs, intellectual property rights, healthcare IT, and consulting services.

At EpsilonTek, I provide cutting-edge solutions for the pharma and biotech sectors, leveraging artificial intelligence, data analytics, and cloud computing. I set the vision, strategy, and goals for the company, and oversee the operations, business development, and team management. I am passionate about innovation, collaboration, and excellence, and I create a culture of trust, empowerment, and accountability within my organization. My mission is to help pharma and biotech companies accelerate their research and development, enhance their productivity and efficiency, and improve their outcomes and quality. At Capleo Global, I advise and invest in emerging and established pharma and biotech companies, helping them grow and succeed in the global market.

State-of-the-art full range equipped laboratory, full cGMP facility, registered and inspected with FDA, DEA (Schedules I through V and List I Chemicals), and EPA.
We are providing turn-key solutions for formulation and development methodology and finished products analytical testing for pharmaceutical, nutraceutical, cosmetics, and cannabinoids products. We can assist with all liquid, solid, and semi-solid dosage forms. Product development and formulation is our strongest side and we have a unique technological solutions to meet the highest criteria and support in achieving patient's therapeutic needs. We also offer active pharmaceutical ingredients (API) and excipients sourcing, regulatory support in communications with FDA, DEA, and others. Compiling and filing regulatory submissions (IND, NDA, ANDA, and 505(b)2). Analytical and microbiological support. We are providing to our clients cleaning validation studies and stability studies.

I want to guide and or connect you to help you succeed! I want to be a part of you getting life changing medication to patients. Let's work together to get your products to market! 20,000+ connections. 

  

EXPERIENCED SOLUTION PROVIDER for current and new business partners. Over Decade in PHARMA. Strong technical knowledge, expertise & experience. Personally motivated to provide my customers with the best possible customer experience. Diverse industry experience gives me a broad perspective to help me anticipate and exceed your needs. I am an active and passionate learner, constantly learning not just in PHARMA, but in life. Striving to be better than I was yesterday. 

In PHARMA CMO SALES DEAL MAKER; Solids, Sterile, Oros, Blow Fill Seal, Zydis, Softgels, LFHS, Liquids, Flavors, CMC support, API, Pre-formulation, Bioanalytical, Animal testing, Analytical services, Regulatory services, Clinical/Commercial manufacture, Logistics, Clinical Trials, Testing, R&D, Packaging & Commercial. 

I look forward to connecting with you!

taplio

The Battle

Santosh K. Yadav

Ramesh Anumolu

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