at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Solatech, Inc.

Training Support Specialist

Level Solutions Group, LLC

Networking and collaboration with various Dell teams from multiple internal organizations.
•	Architecting, scoping and engineering of data center solution for customers.
•	Scoped and sold right-sized professional services.
•	Maintaining and nurturing of client relationships.
•	Self education to stay on the cutting edge of AWS cloud and data center technology.
•	Transfer of knowledge to Dell technical sales reps with whom I worked.
•	Extensive use of Zoho CRM to track client, KPIs and opportunities

Technical Sales Representative

Motive

September 2022 - December 2022, Customer Success
October 2021 - August 2022, Sales Development
•	Coaching and developing reps’ sales & professional skills resulting in greater retention and higher attainment,
•	Use of LMS and Confluence (Atlassian) to create repository for on-demand learning and development,
•	Coaching via remotely via Google Meets and Zoom,
•	Coaching young leaders to help them get the most from their reps,
•	Led adoption of new applications across segments (Seismic, 6Sense & Catalyst) to reach >70% utilization, 
•	Created, led and executed distance learning plan for internal reps in the US and Pakistan,
•	Project management of initiatives to develop reps and increase revenue.
•	Tying SaaS telematics technology together to solve business problems,

Enablement Business Partner

Dell Technologies

NEXT-LEVEL ENABLEMENT
•	Experienced with curriculum development/design. 
•	Experienced with content creation, including Camtasia, Movie Studio.
•	Implemented practical hands-on real-world learning activities.
•	Breaks down complicated concepts into clear and digestible bits.
•	Collaborates with leaders, learners and other stakeholders for program direction and enhancement.
•	Exceptional presentation skills, live or remote.
•	Strong interpersonal and communication skills.
•	Adjusts instructional methods to meet the needs of learners. 
•	Uses relevant activities, visual aids kinesthetic movement to for clarity and engagement.
•	Utilizes analogies, humor and story-telling to maintain the learners’ interest and focus.
•	Proven ability to train on topics including hardware or software.
•	Experienced in developing training manuals.
•	Expertise with PowerPoint, Google Slides, Microsoft Whiteboard, and other presentation tools. 
•	Familiar with and able to utilize Blooms Taxonomy and Kirkpatrick’s Model, ADDIE, adult learning theory.
•	Experienced with reporting and follow-up, to include all stakeholders.
•	Founded Dell Technologies GOLD and Platinum programs, teaching data center concepts to non-technical learners. Programs started in Nashville and expanded to the rest of NA, including Canada. 
•	Reps in GOLD averaged 205% improvement in server sales. 
•	First Enablement Business Partner position for Business Development at Motive Technologies.
•	Builds deep relationships with senior supervisory individuals within customers to enable them to become advocates.
•	Conducts one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using company solutions.
•	Fosters development and facilitation of top skills to drive success of learners, leaders and the company.
•	Provides self-paced learning, instructor-led training, hands-on projects, job shadowing opportunities, and peer-reviewed opportunities to demonstrate personal knowledge.

Data Center Sales Trainer

Expert in server engineering. I was my own storage SME and am versed in data tiering, flash, SCM. Able to architect clusters with PowerStore, PowerVault, Unity for file and block storage and operate Hands-on with Dell EMC CloudIQ, iDRAC and OpenManage systems management. Experience in architecting converged and hyperconverged solutions. Versed with backup and recovery solutions. Versed on virtualization, containerization. Knowledge of VMWare portfolio, including vSphere and capabilities. Hands on experience with vCenter and VxRail SDDC. Familiar with AWS Azure and Google cloud. I architected solutions for hundreds of channel partner across the United States.
•	Architected solutions to business problems faced by both direct and channel customers. 
•	Executed scoping and problem solving, quickly and accurately. 
•	Responsibilities inclusive of the Technical Sales position.
•	Made accurate recommendations for solutions involving storage, hyper-converged infrastructure (HCI) including vSAN and S2D, private cloud, VLAN separation, virtual switching, data center virtualization, SSD caching, systems analysis, and other data center solutions.
•	Scoped business problems with customers to understand and discover details and understand the greater purpose.
•	Tracked and managed day-to-day activities and metrics across multiple projects with multiple customers involving various internal sales reps.
•	Trained Dell team members and customers.
•	Maintained working knowledge of Dell and competitive products through study and interaction with various internal and external parties. 
•	Collaborated with team members across segments and internal teams to correctly authorize, size and recommend the quality solutions.

Engineer, Inside Sales 

•	I work with Dell channel partners to configure data center solutions. 
•	Maintain quick customer response times with a high level of accuracy and expertise.
•	Made accurate recommendations for solutions involving compute, SAN, networking, VMware, Microsoft solutions, security, backup and recovery. 
•	I scoped business problems with customers to understand and discover details and understand the greater purpose.
•	Tracked and managed day-to-day activities and metrics across multiple projects with multiple customers involving various internal sales reps.
•	Provided training and product knowledge to Dell team members and customers.
•	Maintained working knowledge of Dell and competitive products through study and interaction with various internal and external parties. 
•	Worked collaboratively with team members across segments and internal teams to correctly authorize, size and recommend the quality solutions.
•	Referred and/or escalated issues to the appropriate parties in a timely manner for seamless customer experience.
•	Extensive experience with Salesforce (SFDC) CRM.

Rutherford County Schools - Tennessee

As a teacher, I initiated parental contacts via telephone, e-mail, SMS messaging, US mail to keep parents informed about their children's progress, logging over well over 1000 contacts per year since 2008.
Conducted regular motivational conversations with students regarding the practicality of learning Spanish. 
Incorporated differentiated instruction in my classroom for visual, auditory & kinesthetic learners.

Instuctor of Spanish

In 2005 my teaching was featured in three publications (The Tennessean newspaper published in Nashville, The Daily News Journal published in Murfreesboro, and TEA Teach published statewide by the Tennessee Education Association) for a real-life translation project my students did for the community.

Administered Blackman's Credit Recovery Program ( 2007-2009) 
Facilitated quadrupling of student attendance in the first year, and maintained enrollment in the second year. 
One hundred students successfully recovered failed semester and six week grades between 2007 - 2009.
Used this position to encourage colleagues to provide extra learning opportunities for struggling students possibly enhancing a school-wide culture of extra help for students;

Other:
Conducted testing and test security for the ACT college entrance exam;
Instructor on "I Can Do It" workshop for classroom management, 2005-10;
Professional License, Spanish 7-12 (409)
PreK-12 Beginning Administrator License (480)

As a teacher, I initiated parental contacts via telephone, e-mail, SMS messaging, US mail to keep parents informed about their children's progress, logging over well over 1000 contacts per year since 2008.
Conducted regular motivational conversations with students regarding the practicality of learning Spanish. 
Incorporated differentiated instruction in my classroom for visual, auditory & kinesthetic learners.
Each year students wrote letters to a variety of native speakers, including orphans and foreign heads of state.  

Integration of Technology
Each day's work/assignments are posted on-line as a record for students and parents.
The first teacher at BHS to enable students and parents to check grades on-line;
Pioneered method for keeping parents informed via text messaging;  
Communicate test dates, grades and positive points with parents by phone, my webpage, e-mail, and text messaging from my school e-mail account;
Taught basic computer skills as part of the class.

Instructor of Spanish

Metro Nashville Public Schools

Taught Spanish to students grades 5-8.  

Instructed students on the use of computers and encyclopedias, research and writing reports.

Frequently worked as Assistant Principal Designee at Dalewood Middle School.

E.A. Langenfeld

My job was selling, marketing and maintaining about three dozen product lines sold in Home Depot stores in Clarksville, Nashville and Chattanooga. I set up displays, helped maintain product on the shelves, tracked sales, taugh HD associate how to sell out products, kept my managers up to date on my progress and sold products to customers myself.

Sales Representative

Seasoned, award-winning Senior Sales Engineer and Enterprise IT Solutions Architect known for leveraging technical expertise and business acumen by inciting major disruptions including changes to the technical architecture to enable transformative solutions. Drives customers to do business in new ways, inspiring and leading teams of technology experts from the customer, partner, and company. Builds trusted relationships with customers, while demonstrating a deep expertise in a customer’s business and knowledge of the markets in which they operate. Possesses a solid understanding of business and technology strategy, change management, and a principled approach to digital transformation challenges and opportunities.

Specialties & Skills: Planning & Strategy, Project Management, Data Center Technology, Technical Training, Creative Problem Solving, Objective Decision-Making, Engineering Server and Storage Solutions, PowerEdge, PowerStore, PowerVault, Unity XT, Compellent, Data Domain and PowerProtect, HCI including VxRail, vSAN, VMWare (familiar with vCenter), Networking, Microsoft products, Wireless, Experienced working with Channel Partners, Interpersonal Intelligence, Team Work, Public Speaking, Fluency in Spanish.

Software skills: 6Sense, Seismic, O365, PowerPoint, Outlook, Excel, Word, Sharepoint, Stream, Microsoft Whiteboard, Google Workspace Suite, Slides, Forms, Sheets

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The Battle

Santosh K. Yadav

Lane Crawley, M.Ed

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