at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Move To Dubai

Marketing Executive

Blueberry

LeshTronix Drone Systems

OMEGASOFT TECHNOLOGY 

Shopenzer, Inc.

Marketing & Sales Executive

Hail Consulting Ltd

Affiliate Marketing Specialist

Excellence Talks

Excellence Talks is a great platform that shares inspiring contents and informative videos about not only every aspect of business life but also self-development. People love this platform for its authentic materials and instructive contents.

Brand Marketer

Refapp AE

Upkey

Blackstone Resilience 

Social Media Marketer 

217K+⚡Would you Like 100K + Followers?⚡Message me to find out How⚡Personal & Business Branding Expert⚡Follow me & join My Support Network ⚡ I sell your Product, Brand or Service to my fast growing Global Network

My Global network of 200K is growing fast, which helps to sell Your Product, Brand or Service.

My Content alongside your Product Image or Video Inspires them towards a purchase. So far, I have created/promoted more than 5500 Marketing Posts, working with a variety of Global Manufacturers.

As an individual, I work very hard to Achieve my Goals and was Awarded a University Scholarship for Outstanding academic performance.

At just 19 years of age, I was given a Big Challenge and Responsibility for looking after the making of 5 buildings and received multiple Accolades and Recognition for a job Very Well done.

I have built a Strong and Purposeful LinkedIn Network, spending Many Hours each day and have built a lot of Trust and Personal Credibility.

I offer FREE Tutoring services to Underprivileged Children and mentor them to contribute to the society.

As you can see by reading My Posts, I have Valuable Communication skills and consider myself Very Competent within the Digital World and will use this to Digitally Market Your Products, Brands, Event and Services.

Services I provide here:

⚡ LinkedIn Coach
⚡ LinkedIn Profile Optimization
⚡ Content Writing 
⚡ Content Promotion 
⚡ Brand Partnerships
⚡ LinkedIn Course for Beginners 
⚡ Motivational Video Provider

Why use me?

I am Consistent, Determined to Achieve with a great amount of Energy, using my Creativity, Experience and Relationship Skills within My Network to get your Products or services Noticed.

I Aim to:

⚡ Travel Around the World to Experience Different Cultures as I easily relate to diverse populations with different social and cultural backgrounds.

Countries I travelled so far: India, UAE, Nepal, Saudi Arabia.

⚡ Build Educational Centers to Educate Poor Children and Work Hard to find solutions to their problems.

Contact me NOW for High Quality " Influencer Marketing" and "Brand Marketing" services.

Email: kaisarhamid66@gmail.com 

My Motto: "Deeds, Not Words."

Kaisar🙏

taplio

The Battle

Santosh K. Yadav

Kaisar Hamid

Followers

Posts

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