at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Canada Staffing Specialist

Recruitment Specialist

Hidden Brains InfoTech Pvt. Ltd.

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐝 𝐢𝐧 𝐂𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐋𝐢𝐟𝐞 𝐂𝐲𝐜𝐥𝐞 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐢𝐧𝐠 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬.
• Proactively source, screening, schedule, interview qualified candidates while matching them to our current openings.
• Identifying and approaching suitable IT Professionals by Headhunting, Using Job boards and social networking sites
• Delivery of high quality and timely submission against positions allocated.
• Maintain and increase candidate pool according to weekly and monthly targets.
• Ability to effectively negotiate pay rates with candidates.
• Receiving and reviewing applications, managing interviews, and short-listing candidates
• Briefing the candidate about the responsibilities, salary, and benefits of the job
• Salary Negotiation
• Requesting references and checking the suitability of applicants before submitting their details to the employer
• Skills & Expertise:- Requirements Analysis, Screening, Recruiting, Technical 
Recruiting, Screening Resumes, Human Resources, Talent Acquisition, IT
Recruitment, Benefits Negotiation, Sourcing, Internet Recruiting, Information Technology, Recruitment, Contract  Recruitment, Interviews, Applicant Tracking Systems, Resource Management, Employee 
Engagement, Executive Search, Employee Relations, Permanent Placement, Hiring, 
Management.

Feel free to contact me OR share your CV to my email Id for your career opportunities (kishore.kumar@hiddenbrains.in)

Senior Executive Talent Acquisition

- Coordinate with VP and Manager to understand requirements.
-  Responsible for Internal Recruitment for the organization.
- Manage the complete recruitment life cycle including screening, shortlisting, interviewing, and finalizing appointments for sourcing the best talent from diverse sources after identification of manpower requirements.
- Responsible for Offer Negotiation with the shortlisted candidates.
- Search, screen, filter and shortlist profiles for respective positions by matching their technical
skills with the given requirements.
-  Using Job Portals for searching resumes (naukri.com, monsters, linkedin.com, hirect, indeed, apna hire, etc. ).
- Headhunting and getting the right profiles.
- Taking all the vital details from the candidate before taking his case ahead.
Lining up the candidates for Interviews and keeping them updated.
- Building relationships with the candidates - Scheduling the interviews, Taking feedback, Creating HR Reports, Rolling out the offers, Making the candidates join, Helping the candidate's in the joining & onboarding process.
- Responsible for Maintaining the database and information on a weekly & monthly basis.
-  Bringing new talent to the organisation.

Talent Acquisition Executive

NexMoney

Recruitment Consultant

MIKE SIERRA HEALTHCARE PRIVATE LIMITED

Customer Support Executive

Herbalife International India Pvt. Ltd.

Supervisor in Wellness Co name Herbalife,Doing Recruting all kind of people like Businessman,Retired Person,Housewife,Students,Employees,Proffessionals etc for extra part time income without leaving thr present work n doing consultancy in any kind of health problem

Recruiting Consultant

Brandveda

Human Resources Intern

HR - Talent Acquisition | 6M+Views | 23000+ Followers | Recruitment | Influencer | LinkedIn Creator | Technical Recruiter

✅ 𝐓𝐚𝐥𝐞𝐧𝐭 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐰𝐢𝐭𝐡 4 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in attracting, recruiting, and retaining top talent. Successfully placed over 250+ candidates.

🚀 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬/𝐃𝐨𝐦𝐚𝐢𝐧 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞:

💡 Recruitment Specialist with experience in handling 30+ IT requirements.
💡 Proficient in job portals such as Naukri, Indeed, LinkedIn (Premium), Hirect, and Monster.

🚀 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

💡UI/UX Design: User Research, Wireframing, Prototyping, Adobe XD, Sketch
💡Quality Assurance (QA): Test Planning, Test Automation, Selenium, JUnit
💡DevOps: Continuous Integration/Continuous Deployment (CI/CD), Docker, Kubernetes
💡Database Management: SQL, MySQL, PostgreSQL, MongoDB
💡Backend Development: Node.js, Ruby on Rails, Django
💡 Front End Technologies: JavaScript / JQuery, Angular JS, Backbone JS, Knockout JS, React JS, Express JS, HTML, CSS, Bootstrap.
💡 Data Science: Machine Learning, Artificial Intelligence, Deep Learning, Data Flow, Data Plane.
💡 Salesforce: Salesforce Admin, Salesforce Developer.
💡 Mobile App Development:: Flutter, Xamarin, React Native ,iOS & Android.
💡 PHP: Core PHP, Magento, Drupal, WordPress, Laravel, Joomla.
💡 Full Stack Development: MEAN Stack (MongoDB, Express.js, AngularJS, Node.js), MERN Stack 
     (MongoDB, Express.js, React.js, Node.js), LAMP Stack (Linux, Apache, MySQL, PHP)
💡 Machine Learning: Neural Networks, Natural Language Processing (NLP), Computer Vision, TensorFlow, Keras
💡 Software Developer (Developer – Lead – Architect – Manager):
           🔸️ Java: Core Java, Advanced Java, J2EE, Struts, Spring and Hibernate, Microservices.
           🔸️ .NET: ASP.NET, C#.NET, WPF, WCF.
           🔸️Python, Go, Lang, Big Data, ODOO, AEM, Informatica - AXON, MDM, Liferay, Teamcenter, 
               Sitecore, SharePoint, Pega, Appian, Windchill, etc.
💡 Vice President (VP) of Sales/Business Development
💡 Project Manager
💡 IT Infrastructure/Cloud Expert - Network Security
💡 Senior Consultant
💡 Business Analyst
💡 Program Manager
💡 Product Management
💡 Business Development Manager
💡 Content Writer
💡 Data Research

✅ 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

🔸️Team Lead
🔸️IT Recruitment
🔸️Lateral Hiring
🔸️Bulk Hiring
🔸️Sourcing
🔸️Screening
🔸️Job Posting
🔸️Onboarding and Orientation
🔸️Social Media Recruitment
🔸️Negotiation and Offer Management

I am always eager to learn and strive to achieve my goals. I am open to knowledge sharing, learning opportunities, and new challenges.

taplio

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Santosh K. Yadav

Kishore Kumar

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