Brave Redemptive

Currently immersed in the Brave Redemptive Program - an innovative 9-months journey that blends deep theological insight with cutting-edge expertise across Software Engineering, Product Design, and more. This experience is shaping me into a purpose-driven leader, equipping me with the tools to craft meaningful products and inspire change. Through dynamic simulations and real-world projects, I am learning to merge faith with function, innovation with impact—preparing to create solutions that resonate with a higher calling.

Product Design Fellow

Productive Nation

I'm on a mission to help people like you shun distractions, design the life you want, pursue it and create valuable results for your life and the world.

Join me by clicking the link on my profile.

Founder

Sell It Off

Building a solution to one of the challenges that I and many of my friends have - getting neat used household items not too far away. Sell It Off is your trusted partner to sell off your neat fairly used items. Check us out on https://www.linkedin.com/redir/invalid-link-page?url=https%3A%2F%2Fsellitoffnow%2ecom

Join me on the journey. Your feedback is welcome. Shoot me a DM.

PQPlus Marketing Consult

As Lead Instructor of this innovative and practical employability program, I spearheaded the design and delivery of the comprehensive curriculum module aimed at empowering professionals with essential skills for career success. Leveraging my expertise in product design, career development, instructional design, personal branding, and productivity coaching. I curated engaging learning experiences focused on related topics.

Lead Instructor, Employability Program

I Go Vote

• Designed and executed innovative mobile app designs to improve African citizens' education and participation in governance and elections, resulting in a remarkable 25% increase in user engagement within three months.
• Ensured timely achievement of all project goals by effectively managing project progress from start to finish.
• Facilitated cross-functional collaboration and synergy among stakeholders and departments, leading to a
notable 15% increase in teamwork efficiency.

Product Designer

Samaria

• Designed Samaria's mobile app and homepage, leading to a 30% increase in user engagement and a 20% improvement in user satisfaction during the testing and validation phase.
• Implemented a design system based on Atomic Design principles, resulting in a 70% reduction in design time for designers and developers and a cohesive product consistent with the brand.
• Successfully recruited and trained a new design team member within 2 weeks, resulting in a 20% increase in design quality and a 15% reduction in design delivery time.

• Crafted and validated UI/UX design solutions using Figma, wireframes, mockups, and flow diagrams, leading to a 25% improvement in user experience within 2 months.
• Collaborated in user testing, research, and data analysis, resulting in a 15% increase in user satisfaction and a 20% increase in product usage.
• Managed project progress, ensuring that 100% of project goals were achieved while collaborating with cross-functional teams and stakeholders.
• Connected stakeholders and departments to foster collaboration, maximizing resources and improving overall project efficiency.

Oghas Technology

• Led a high-performing team of 9 in delivering 4 successful web applications within a tight timeframe, resulting in a 40% increase in product output and validation of innovative ideas.
• Developed front-end of OFashion, a fashion designer marketplace, using HTML, CSS, Bootstrap, jQuery, and Laravel. User testing with 20+ participants resulted in a 90% positive feedback rate.
• Managed a team of 3 (2 PHP developers, and 1 UI designer) in product development activities, ensuring efficient collaboration and timely project completion.
• Mentored and supervised 2 interns for 2 months, fostering their web development skills and contributing to the success of their projects.
• Assisted in optimizing web design and development processes, enhancing the overall efficiency of the team's workflow.

Product Development Lead

Growsel

• Developed a visually appealing and intuitive user interface for a Business Intelligence Dashboard.
• Collaborated with the web design and development team to execute projects effectively.
• Contributed to various web design and development tasks, ensuring high-quality deliverables.

Web Development Intern

Toolz Academy

Digital Marketing Intern

Productivity Evangelist | Product Designer | Nocode App Developer 👉🏾 Follow me to learn how to live intentionally -> focus on the important stuff and create value with your time.

What if you can design the exact kind of life and future you want - one where you achieve the goals most important to you and create meaning & value in this world. 

I know what you're thinking
- I don't have time
- I easily get distracted from my goals

I understand. 

To live the life you desire, you must intentionally design it and consistently take actions required to create it. Everything else is a distraction.

Years of experience as a problem solver through product design and development has taught me a thing or two about intentionally designing and building the kind of life I want.

Now, I’m on an exciting adventure to fully live it and teach it.

Many years ago, I realized 2 things:
- My life wasn’t going as great as I’d like it to be
- I was gifted in and had comprehension for a lot of things but had so little result to show for it

This led me on a journey of self-discovery. Here’s what I found:
- I lacked self-awareness
- I wasn’t intentional about how I use the most precious resource we all have - TIME ⏲️
- Potential without productivity = waste. I wasn't creating

I was fed up and ready to make a change. I came out of that journey with a 35+ pages document about myself which will become a guide for others soon to do the same.

Today I am:
- Living an intentional life... by design
- Spending my time creating solutions for my world in the areas of my passion
- Teaching others to do the same

Don't believe me? Hear them:
- “The session really benefitted me as I was able to clarify my next steps to improving my productivity. You were extremely helpful in articulating the challenges, giving actionable advice and proffering solutions including suggesting useful tools to aid discipline and accountability all with great clarity and organized delivery.” - Chidinma, Canada
- “The session was helpful. When I joined, I was overwhelmed with the workload I had and it was hard to gauge my productivity level. By the end of the session, I felt lighter because all the tools necessary for me to achieve productivity were provided.” - Lilian, UAE

When you're ready, here are ways I might be able to help you (check featured section):
➡️ Diagnose your productivity challenges by booking a FREE Productivity Clarity Session (featured section)
➡️ Design the life you want and get results by focusing on the most important things -> your goals (join the waitlist)

 - - - - - 

✨ Follow me and learn to become more productive
✨ Get my free guide on how to do effective daily, weekly, monthly & yearly reviews (featured section)

Ibukun Shotubo

MetLife Gulf

Customer Loyalty Specialist

Virgin Mobile UAE

- Engineered a complete overhaul of our customer feedback tracking system, resulting in a 20% reduction in response time and unearthing 15% more actionable insights.

- Orchestrated seamless collaboration with internal and external stakeholders to effectively close customer experience gaps, delivering a 10% boost in overall customer satisfaction scores.

- Presented data-driven discoveries and actionable recommendations derived from in-depth analysis, enabling the organization to implement targeted improvements that boosted customer loyalty and retention rates by 12%.
- Demonstrated outstanding customer interaction management across multiple channels (In App Messaging, Social, Email, Voice), ensuring a 95% customer acknowledgment rate and reinforcing the company's commitment to addressing customer concerns promptly.

- Analyzed customer data, presented actionable recommendations to senior management, and achieved a 30% reduction in complaint resolution times, improving overall customer satisfaction.

Customer Service Specialist

- Met and surpassed a live chat target response of 100 chats daily, surpassing it by responding to over 200 chats daily. 

- Kept excellent customer experience January - March 2022 with a 4.8/5 satisfaction score and outperformed in live chat support October - December 2022 with a 3-minute resolution time and a 98% satisfaction rate.

- Accomplished the highest cash value sales between October - December 2019, with over 100,000 AED, and ensured top performer status for customer experience March - May 2020 with the fastest live chat response time, managing 1,000+ calls, and achieving a 89% satisfaction rate.

- Created 50 weekly sales leads through cold calling, bringing about the most significant cash outcome for outbound sales October - December 2019 and a 25% quarterly sales increase, consistently exceeding 50,000 AED monthly sales targets and earning awards for excellence in sales.

- Awarded "Delightfully Surprising" honor, leading to a 10% boost in customer loyalty, reflecting exceptional customer service and empathetic communication.

- Cultivated customer relationships and rectified complaints with a 95% success rate, boosting customer retention by 30%.

Customer Care Representative & Telesales Representative

Dontworry E-Society

- Effective Customer Engagement: Proactively reached out to existing and potential customers to present product and service offerings. Conducted thorough needs assessments to understand customer requirements. Offered tailored solutions based on client needs and our capabilities.

- Performance Tracking and Achievement: Maintained an up-to-date customer database and tracked key performance indicators (KPIs). Consistently met or exceeded sales quotas, contributing significantly to revenue targets. Documented and analyzed customer interactions and sales activities.

- Communication and Transparency: Addressed customer questions and concerns promptly, ensuring satisfaction. Presented achievements and KPIs in clear, informative presentations to stakeholders. Fostered transparent communication within the organization for alignment and improvement.

Telesales Representative

Access Bank Plc

- Efficient Customer Account Management: Managed customer accounts, optimizing their efficiency and satisfaction. Resolved customer queries regarding their accounts and provided valuable feedback. Ensured compliance with account creation targets, maintaining accuracy and consistency.

- Enhanced Brand Promotion and Campaign Participation: Played a key role in increasing brand promotion efforts, and bolstering account usage. Actively participated in Access Bank's significant sinking fund campaign, facilitating new account openings and growth. Acted as a Brand Ambassador for banking products and branding, representing Access Bank Ghana in marketing initiatives.

- Adaptability and Varied Tasks: Flexibly handled additional tasks assigned by the lead marketing specialist, demonstrating versatility and a commitment to contributing to the team's success. 

- Ensuring marketing targets are attained by delivering more customer base for both individual and corporate accounts for the Ghanaian office

Marketing Specialist

Roladd-kiss Limited

- Responsive Customer Engagement: Effectively responded to customer calls and inquiries regarding products and services, ensuring prompt and informative assistance. Appropriately negotiated agreement terms and diligently followed up to secure sales closures.

- Customer Relationship Management: Maintained ongoing, positive customer relationships, enhancing efficiency, and contributing to increased sales. Skillfully managed and resolved customer complaints, prioritizing client satisfaction.

- CRM Coordination and Reporting: Coordinated a robust Customer Relationship Management (CRM) system to generate essential reports, including customer lists and feedback, facilitating data-driven decision-making and customer-focused strategies.

Customer Service Sales Assistant

I am a results-oriented customer success professional with a diverse background in the Telecommunication, Banking, and Fashion industries. My career has been marked by a strong drive to achieve success, a deep commitment to fostering strong client relationships, and a flair for creativity that consistently meets and exceeds sales targets. As an award-winning individual, I bring a wealth of experience and a proven track record of versatility and motivation to any team or organization. I am currently seeking new opportunities that will allow me to further advance my career in an environment that encourages growth and the exploration of untapped potentials.

My customer satisfaction is my priority...So let’s do business ❤️

taplio

The Battle

Ibukun Shotubo

Temitayo Faleke

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