Brave Redemptive

Currently immersed in the Brave Redemptive Program - an innovative 9-months journey that blends deep theological insight with cutting-edge expertise across Software Engineering, Product Design, and more. This experience is shaping me into a purpose-driven leader, equipping me with the tools to craft meaningful products and inspire change. Through dynamic simulations and real-world projects, I am learning to merge faith with function, innovation with impact—preparing to create solutions that resonate with a higher calling.

Product Design Fellow

Productive Nation

I'm on a mission to help people like you shun distractions, design the life you want, pursue it and create valuable results for your life and the world.

Join me by clicking the link on my profile.

Founder

Sell It Off

Building a solution to one of the challenges that I and many of my friends have - getting neat used household items not too far away. Sell It Off is your trusted partner to sell off your neat fairly used items. Check us out on https://www.linkedin.com/redir/invalid-link-page?url=https%3A%2F%2Fsellitoffnow%2ecom

Join me on the journey. Your feedback is welcome. Shoot me a DM.

PQPlus Marketing Consult

As Lead Instructor of this innovative and practical employability program, I spearheaded the design and delivery of the comprehensive curriculum module aimed at empowering professionals with essential skills for career success. Leveraging my expertise in product design, career development, instructional design, personal branding, and productivity coaching. I curated engaging learning experiences focused on related topics.

Lead Instructor, Employability Program

I Go Vote

• Designed and executed innovative mobile app designs to improve African citizens' education and participation in governance and elections, resulting in a remarkable 25% increase in user engagement within three months.
• Ensured timely achievement of all project goals by effectively managing project progress from start to finish.
• Facilitated cross-functional collaboration and synergy among stakeholders and departments, leading to a
notable 15% increase in teamwork efficiency.

Product Designer

Samaria

• Designed Samaria's mobile app and homepage, leading to a 30% increase in user engagement and a 20% improvement in user satisfaction during the testing and validation phase.
• Implemented a design system based on Atomic Design principles, resulting in a 70% reduction in design time for designers and developers and a cohesive product consistent with the brand.
• Successfully recruited and trained a new design team member within 2 weeks, resulting in a 20% increase in design quality and a 15% reduction in design delivery time.

• Crafted and validated UI/UX design solutions using Figma, wireframes, mockups, and flow diagrams, leading to a 25% improvement in user experience within 2 months.
• Collaborated in user testing, research, and data analysis, resulting in a 15% increase in user satisfaction and a 20% increase in product usage.
• Managed project progress, ensuring that 100% of project goals were achieved while collaborating with cross-functional teams and stakeholders.
• Connected stakeholders and departments to foster collaboration, maximizing resources and improving overall project efficiency.

Oghas Technology

• Led a high-performing team of 9 in delivering 4 successful web applications within a tight timeframe, resulting in a 40% increase in product output and validation of innovative ideas.
• Developed front-end of OFashion, a fashion designer marketplace, using HTML, CSS, Bootstrap, jQuery, and Laravel. User testing with 20+ participants resulted in a 90% positive feedback rate.
• Managed a team of 3 (2 PHP developers, and 1 UI designer) in product development activities, ensuring efficient collaboration and timely project completion.
• Mentored and supervised 2 interns for 2 months, fostering their web development skills and contributing to the success of their projects.
• Assisted in optimizing web design and development processes, enhancing the overall efficiency of the team's workflow.

Product Development Lead

Growsel

• Developed a visually appealing and intuitive user interface for a Business Intelligence Dashboard.
• Collaborated with the web design and development team to execute projects effectively.
• Contributed to various web design and development tasks, ensuring high-quality deliverables.

Web Development Intern

Toolz Academy

Digital Marketing Intern

Productivity Evangelist | Product Designer | Nocode App Developer 👉🏾 Follow me to learn how to live intentionally -> focus on the important stuff and create value with your time.

What if you can design the exact kind of life and future you want - one where you achieve the goals most important to you and create meaning & value in this world. 

I know what you're thinking
- I don't have time
- I easily get distracted from my goals

I understand. 

To live the life you desire, you must intentionally design it and consistently take actions required to create it. Everything else is a distraction.

Years of experience as a problem solver through product design and development has taught me a thing or two about intentionally designing and building the kind of life I want.

Now, I’m on an exciting adventure to fully live it and teach it.

Many years ago, I realized 2 things:
- My life wasn’t going as great as I’d like it to be
- I was gifted in and had comprehension for a lot of things but had so little result to show for it

This led me on a journey of self-discovery. Here’s what I found:
- I lacked self-awareness
- I wasn’t intentional about how I use the most precious resource we all have - TIME ⏲️
- Potential without productivity = waste. I wasn't creating

I was fed up and ready to make a change. I came out of that journey with a 35+ pages document about myself which will become a guide for others soon to do the same.

Today I am:
- Living an intentional life... by design
- Spending my time creating solutions for my world in the areas of my passion
- Teaching others to do the same

Don't believe me? Hear them:
- “The session really benefitted me as I was able to clarify my next steps to improving my productivity. You were extremely helpful in articulating the challenges, giving actionable advice and proffering solutions including suggesting useful tools to aid discipline and accountability all with great clarity and organized delivery.” - Chidinma, Canada
- “The session was helpful. When I joined, I was overwhelmed with the workload I had and it was hard to gauge my productivity level. By the end of the session, I felt lighter because all the tools necessary for me to achieve productivity were provided.” - Lilian, UAE

When you're ready, here are ways I might be able to help you (check featured section):
➡️ Diagnose your productivity challenges by booking a FREE Productivity Clarity Session (featured section)
➡️ Design the life you want and get results by focusing on the most important things -> your goals (join the waitlist)

 - - - - - 

✨ Follow me and learn to become more productive
✨ Get my free guide on how to do effective daily, weekly, monthly & yearly reviews (featured section)

Ibukun Shotubo

Odoo

Customer Success Indirect Sales - African Market

Account Manager - Africa

Learnovate Technologies Limited

Corporate Account Manager

Geoid Technologies Ltd

Sales and Marketing Executive | Sales Administrator

Upwork

I can help you:
- Run your Customer Relations and engagement
- Manage the People and Community interested in your work
- Execute your Social Media plan
- Build positive relationships to help solidify your brand in customer's minds
- Provide Creative insights for your brand based on metrics and data
- Design how your customers experience you and how they move through the funnel
 
Bonus services:
Digital Marketing and Strategy
Writing & Communication 
Project Management
Virtual assistance
Admin work
Social media marketing

Freelance Virtual Assistant | Social Media Manager | Business/Customer Support Executive - UPWORK

KDP Coaching + Consulting

Responsibilities & Accomplishments
- Designed social media graphics, conducted content research, and scheduled posts.
- Supported lead generation campaigns and engaged with the audience.
- Assisted with various executive and administrative duties.

Key achievement: 
Increased impressions by 80% and website traffic through Pinterest SEO tactics and various
content strategies.

Business Support - KDP Coaching + Consulting

- Managed a customer database of over 100 contacts on the Kilimo mobile platform and maintained positive customer relationships in line with the company’s strategy and KPIs.
- Acted as the main contact person tasked with handling customer inquiries and outreach to better understand our clients’ needs to improve service delivery by 60%.
- Developed a great understanding of our services in order to efficiently cross sell and upsell to clients and prospects to increase lead conversion and improve customer retention. 
- Launched and managed digital campaigns on WhatsApp while managing 2 client updates’ group.
- Responsible for adding new contacts in our database and managing existing ones and updating client information on a need basis.
- Onboarded 8 marketing agents in order to improve their client marketing and management capacities.
- Reported critical insights to management on client needs and customer trends to shape the business strategy.
- Participated in weekly partnership meetings aimed at increasing our product offerings to clients.
- Carried out admin duties to ensure the marketing and customer relations run smoothly.

Customer Relationship Officer - Fairways Green Markets, Inc

alx_africa 

Responsibilities & Accomplishments
- Responded to student emails, helped qualified leads resolve issues, moderated social media, and troubleshoot customer issues in a timely manner as part of a team of 3 support agents.
- Identified customer problems that needed to be escalated for quick resolution, applied agile
frameworks to solve unexpected customer issues, documented scripts on FAQs and their answers to resolve tickets faster and created resources on the company website to support new leads.

Key Achievement: 
- Collaborated to close over 20,000 tickets successfully on Zendesk CRM, collected over
1000 user sentiments, contributed to a 98% customer satisfaction score and significantly reduced the overall customer response time in the first quarter of 2021.

Inbound Customer Support 

Syzo International Limited

Responsibilities & Accomplishments
- Maintained positive relationships with 150+ clients in our database by resolving customer issues
quickly.
- Created target prospect lists through market research, fulfilled customer orders, procured marketing
materials, facilitated LPOs, maintained customer records and issued invoices for over 80 new clients.
- Performed tele sales, cold calling and emailing which resulted in generating over 100 leads.
- Worked closely with the sales team and management to develop new strategies, track sales KPIs and
create new sales plans to attract new clients and close sales.
- Compiled reports to track sales against targets for 6 sales executives and facilitated monthly commission reports.

Key Achievements:
- Sold 1,150 kg of LPG in 2 months resulting from a 6-month sales cycle.
- Compiled and bid for 10 tenders to supply LPG to institutions, resulting in the acquisition of 2 bulk gas
clients.
- Collaborated with the finance team to track the debt accounts for 50+ clients which led to the recovery of over Ksh200,000 in arrears

Customer Relations and Sales Administrator 

Contract

Contract Roles

Educartis:

Achievements:
- Carried out 20 user interviews, performed online market research regularly and took part in weekly strategy meetings via Zoom as support in improving the Educartis Kenya website to better appeal to their Kenyan target market.

Marketing and Research Intern - Educartis

Ralph Owino Consulting:

Responsibilities:
- End-User testing on software to identify user problems and
bugs.
- Generating reports on software systems and processes and their errors.
- Generating Quality Assurance scripts for testing.
- Coordinating office and employee activities to ensure efficiency and compliance of
company policies.
- Maintaining office and employee wellbeing.
- Receiving and attending to walk-in clients and office queries.
- Supervision of administrative staff and following up on their performance.
- Keeping stock of office supplies and inventory and placing orders when necessary.
- Assisting in PR and marketing duties.

Achievements: 
- Tested the front-end customer journey of an existing website for 3 months which ensured that all bugs had been fixed before the site went live.
- Tested the inventory functions of a website which led to verifying that over 300 customer orders were free of errors.
- Created weekly shopping lists, managed inventory and purchased office items to meet employee needs which resulted in general well being of the workplace.

Quality Assurance Officer and Administrative Assistant - Ralph Owino Consulting

Wrens Agency

Responsibilities:
- Pushing in-store activations and sales for the Flirt Vodka Brand in selected establishments in 3 different territories. 
- Successfully created product awareness, generated customer buzz and sold up to 300 units of the product in 3 different locations.

Achievements:
- Created brand awareness by educating clients about the Flirt Vodka product at 3 different outlets in Nairobi.
- Did marketing activations which contributed to the sale of more than 300 bottles of the product in 1 month.
- Did product sampling to interested customers which helped increase daily sales at outlets to 10 bottles from 2 bottles.

Brand Ambassador - Wrens Agency

Ministry of Labour and Social Protection:

Responsibilities:
- Tasked with managing registrations for Inua Jamii beneficiaries, updating the beneficiary database with correct details and handling walk-in queries in regards to the program.

Achievements: 
- Collected, entered and analyzed data from more than 50 Inua Jamii beneficiaries that helped them access their funds.
- Helped more than 200 Self Help groups and Community Based Organizations in Kiambu Sub county to register and renew their certificates which enabled them to meet government compliance requirements.

taplio

The Battle

Ibukun Shotubo

Sylvia Wanjohi

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