Founder. Educator. Believer in Free and Practical Learning.

I’m Arif Alam and I genuinely believe that no one should miss out on learning just because they can’t afford it. That’s the idea behind everything I do.

As the founder of Data Science Reality and 0$ University, I’ve spent the last few years building a space where people can learn data science and AI without worrying about cost, background, or having the “right” degree.

Why I started this
I come from a background where guidance was hard to find and resources were limited. I know what it feels like to have big goals but no clear way to reach them. That’s why I started creating not just content, but clarity. I wanted to be the guide I never had.

What I’ve built
– A community of over 1 million learners
– 0$ University: a growing hub for free, beginner-friendly AI and data science education
– Data Science Reality: where I break down real-world concepts, job advice, and industry insights in the most honest way I can

What I believe
Learning should be simple, practical, and something anyone can start. No fluff, no false promises just real, useful knowledge. Whether it’s explaining machine learning in plain language or helping someone land their first data role, I try to keep it as real as possible.

What’s next
I’m working on more ways to make learning visual, accessible, and community-driven. From deep dives to visual ebooks, the goal is the same: give people what I wish I had when I was starting out.

If any of that connects with you, feel free to reach out or follow along. Always open to conversations, collaborations, or just exchanging ideas.

My others corner on the web:

Twitter: twitter.com/iamarifalam
Medium: https://iamarifalam.medium.com
Instagram: Instagram.com/iamarifalam
YouTube: https://www.youtube.com/@iamarifalam

✉️  Ariflm10@gmail.com

PS: I've 4000+ Connections requests. If it's urgent please send me email. 

Note: Everything I share here reflects my personal views and experiences not those of my current or past employers.

Arif Alam

𝟭𝟮 𝗔𝗜 / 𝗠𝗟 𝗕𝗼𝗼𝗸𝘀 𝗬𝗼𝘂 𝗦𝗵𝗼𝘂𝗹𝗱 𝗥𝗲𝗮𝗱 𝗜𝗳 𝗬𝗼𝘂’𝗿𝗲 𝗦𝗲𝗿𝗶𝗼𝘂𝘀 𝗔𝗯𝗼𝘂𝘁 𝗔𝗜 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴

𝟭/ 𝗔𝗜 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴: 𝗖𝗵𝗶𝗽 𝗛𝘂𝘆𝗲𝗻
→ Data, models, evaluation, deployment
→ How real AI systems are designed end-to-end
https://lnkd.in/g5Uin_PY

𝟮/ 𝗗𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴 𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: 𝗖𝗵𝗶𝗽 𝗛𝘂𝘆𝗲𝗻
→ Training vs inference realities
→ Data drift, monitoring, failure modes
https://lnkd.in/gnJU_C9w

𝟯/ 𝗣𝗿𝗼𝗺𝗽𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗳𝗼𝗿 𝗟𝗟𝗠𝘀
→ Practical patterns, not magic prompts
→ What works and why
https://lnkd.in/gTsxp_NH

𝟰/ 𝗛𝗮𝗻𝗱𝘀-𝗢𝗻 𝗟𝗮𝗿𝗴𝗲 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗠𝗼𝗱𝗲𝗹𝘀
→ Clear mental models of transformers
→ Embeddings, attention, retrieval
https://lnkd.in/gKFGFjNe

𝟱/ 𝗟𝗟𝗠 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿’𝘀 𝗛𝗮𝗻𝗱𝗯𝗼𝗼𝗸
→ Evaluation, fine tuning, inference tradeoffs
→ Production thinking around LLMs
https://lnkd.in/gWkxZE77

𝟲/ 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗟𝗟𝗠𝘀 𝗙𝗿𝗼𝗺 𝗦𝗰𝗿𝗮𝘁𝗰𝗵: 𝗦𝗲𝗯𝗮𝘀𝘁𝗶𝗮𝗻 𝗥𝗮𝘀𝗰𝗵𝗸𝗮
→ How models actually work under the hood
→ Tokenization to training loops
https://lnkd.in/gHpNMh2y

𝟳/ 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗠𝗟𝗢𝗽𝘀
→ Versioning, pipelines, monitoring
→ Making models survive contact with users
https://lnkd.in/gS9NU2pn

𝟴/ 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗟𝗟𝗠𝘀 𝗳𝗼𝗿 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻
→ System boundaries
→ Cost, latency, reliability thinking
https://lnkd.in/gmiNQ4Jt

𝟵/ 𝗗𝗲𝗲𝗽 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴: 𝗚𝗼𝗼𝗱𝗳𝗲𝗹𝗹𝗼𝘄, 𝗕𝗲𝗻𝗴𝗶𝗼, 𝗖𝗼𝘂𝗿𝘃𝗶𝗹𝗹𝗲
→ The theory reference
→ Still unmatched for fundamentals
https://lnkd.in/gi82Vn6y

𝟭𝟬/ 𝗠𝗮𝘁𝗵𝗲𝗺𝗮𝘁𝗶𝗰𝘀 𝗳𝗼𝗿 𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴
→ Linear algebra, probability, optimization
→ Math that actually shows up in ML
https://mml-book.github.io

𝟭𝟭/ 𝗛𝗮𝗻𝗱𝘀-𝗢𝗻 𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴: 𝗔𝘂𝗿𝗲́𝗹𝗶𝗲𝗻 𝗚𝗲́𝗿𝗼𝗻
→ Practical algorithms with intuition
→ Still one of the cleanest bridges from theory to code
https://lnkd.in/g8kQsV8G

𝗧𝗟;𝗗𝗥

→ Tutorials teach syntax
→ Books teach judgment
→ Systems fail because of design, not models

If you’re serious about AI engineering, this list alone can carry you for years.

📸/ @Sathish kumar subramani

Arif Alam 

Making AI Accessible to All | Building Data Science Reality

𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗔𝗹𝗴𝗼𝗿𝗶𝘁𝗵𝗺𝘀: 𝗖𝗵𝗲𝗮𝘁𝗦𝗵𝗲𝗲𝘁 (𝗙𝗼𝗿 𝗥𝗲𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘀)

Most beginners memorize names.

Good engineers understand when and why.

Let’s break it down like you’re building actual systems.

𝟭 ⤷ 𝗟𝗶𝗻𝗲𝗮𝗿 𝗥𝗲𝗴𝗿𝗲𝘀𝘀𝗶𝗼𝗻

Used when you’re predicting a number.

Examples
→ house price
→ salary forecast
→ demand estimation

Why it matters
Simple baseline. Fast. Explains feature impact clearly.

Reality check
If relationships aren’t linear, it breaks.

𝟮 ⤷ 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰 𝗥𝗲𝗴𝗿𝗲𝘀𝘀𝗶𝗼𝗻

Used for yes/no decisions.

Examples
→ fraud or not
→ churn or stay
→ spam or clean

Returns probability, not labels.
Perfect first classifier.

𝟯 ⤷ 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗧𝗿𝗲𝗲

If-else on steroids.

Examples
→ loan approval
→ medical diagnosis

Readable. Visual. Dangerous when overgrown.

Always prune.

𝟰 ⤷ 𝗥𝗮𝗻𝗱𝗼𝗺 𝗙𝗼𝗿𝗲𝘀𝘁

Multiple trees voting together.

Use when
→ tabular business data
→ messy features

Strength
Stable, strong default.

Weakness
Heavy memory, slower inference.

𝟱 ⤷ 𝗞𝗡𝗡

Predicts using nearest neighbors.

No training phase.

Good for
→ small datasets
→ similarity systems

Bad for
→ large scale
→ realtime apps

𝟲 ⤷ 𝗦𝗩𝗠

Finds maximum separation boundary.

Shines on
→ clean datasets
→ medium size problems

Avoid for huge data.

𝟳 ⤷ 𝗡𝗮𝗶𝘃𝗲 𝗕𝗮𝘆𝗲𝘀

Probability based.

Text loves it.

Examples
→ email spam
→ document classification

Lightning fast. Surprisingly strong.

𝟴 ⤷ 𝗚𝗿𝗮𝗱𝗶𝗲𝗻𝘁 𝗕𝗼𝗼𝘀𝘁𝗶𝗻𝗴 (𝗫𝗚𝗕𝗼𝗼𝘀𝘁 / 𝗟𝗶𝗴𝗵𝘁𝗚𝗕𝗠)

Industry favorite.

Used for
→ credit scoring
→ recommendations
→ competitions

Sequential trees correcting mistakes.

Hard to tune. Worth it.

𝟵 ⤷ 𝗞-𝗠𝗲𝗮𝗻𝘀

Groups data without labels.

Examples
→ customer segments
→ behavior clustering

Needs scaled data. Sensitive to starting points.

𝟭𝟬 ⤷ 𝗣𝗖𝗔

Shrinks dimensions.

Use before modeling when features explode.

Especially useful for images & embeddings.

𝟭𝟭 ⤷ 𝗡𝗲𝘂𝗿𝗮𝗹 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝘀

Patterns inside patterns.

Used for
→ vision
→ speech
→ language

Needs data. Needs GPUs. Needs patience.

𝗪𝗵𝗶𝗰𝗵 𝗢𝗻𝗲 𝗦𝗵𝗼𝘂𝗹𝗱 𝗜 𝗨𝘀𝗲?

Simple rule:

Regression numbers → Linear
Binary decisions → Logistic / Naive Bayes
Business tables → Random Forest / XGBoost
Text → Naive Bayes / SVM
Images → CNN
Segments → K-Means

Start simple. Upgrade only when needed.

𝗠𝗟 𝗙𝗹𝗼𝘄

Raw Data
↓
Cleaning + Features
↓
Baseline Model
↓
Evaluation
↓
Boosted / Neural Models
↓
Deployment
↓
Monitoring

𝗧𝗟;𝗗𝗥

Don’t chase algorithms.

Solve problems.

Start small. Measure. Improve.

That’s how real ML engineers work.

If this helped, save it.
Build projects. Break models. Learn deeply.

That’s the game.

---

📕 400+ 𝗗𝗮𝘁𝗮 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀: https://lnkd.in/gv9yvfdd

graphical user interface, application, table, Excel

𝗥𝗔𝗚 𝗗𝗲𝘀𝗶𝗴𝗻 𝗣𝗮𝘁𝘁𝗲𝗿𝗻𝘀 𝗬𝗼𝘂 𝗠𝘂𝘀𝘁 𝗞𝗻𝗼𝘄 𝗶𝗻 𝟮𝟬𝟮𝟲

Most people think RAG is just:

User → Vector DB → LLM → Answer

That’s beginner RAG.

Real systems use different RAG patterns depending on scale, accuracy, latency, and product needs.

Let’s break them down like engineers.

𝟭 ⤷ 𝗡𝗮𝗶𝘃𝗲 𝗥𝗔𝗚 (Starter Setup)

Flow
Documents → Chunks → Embeddings → Vector DB → LLM

Used when
→ Small knowledge base
→ MVPs
→ Internal tools

Problem
→ Pulls noisy chunks
→ Hallucinations increase
→ No quality control

Good for learning. Bad for production.

𝟮 ⤷ 𝗥𝗲𝘁𝗿𝗶𝗲𝘃𝗲 + 𝗥𝗲𝗿𝗮𝗻𝗸

Adds a reranker between retrieval and generation.

Why it matters
→ Top-K retrieval ≠ best context
→ Reranker fixes relevance

Used in
Customer support bots
Policy Q&A
Enterprise search

This alone improves answer quality massively.

𝟯 ⤷ 𝗛𝘆𝗯𝗿𝗶𝗱 𝗥𝗔𝗚

Combines
Vector search + keyword search + graph context

Used when
→ Docs are messy
→ Terms matter (finance, legal)
→ You need semantic + exact match

Most serious products land here.

𝟰 ⤷ 𝗚𝗿𝗮𝗽𝗵 𝗥𝗔𝗚

Builds relationships between entities.

Adds
Vector DB + Knowledge Graph

Used for
Healthcare
Compliance
Supply chains
Complex reasoning

This gives structure, not just similarity.

𝟱 ⤷ 𝗠𝘂𝗹𝘁𝗶𝗺𝗼𝗱𝗮𝗹 𝗥𝗔𝗚

Text + images + PDFs + diagrams.

Used when
→ Manuals
→ Product catalogs
→ Scanned documents

Embeddings come from multiple modalities.

LLM answers using mixed context.

𝟲 ⤷ 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗥𝗔𝗚 (Router)

An agent decides:

Which retriever?
Which tool?
Which data source?

Used when
→ Many databases
→ Multiple workflows
→ Dynamic routing required

Now RAG becomes decision driven, not static

𝟳 ⤷ 𝗠𝘂𝗹𝘁𝗶-𝗔𝗴𝗲𝗻𝘁 𝗥𝗔𝗚

Multiple agents collaborate:

One searches docs
One does web lookup
One validates answers
One formats output

Used in
Research assistants
Enterprise copilots
Autonomous workflows

This is how modern agent platforms work.

𝗙𝗹𝗼𝘄

User Query
↳ Router Agent
↳ Retriever(s)
↳ Reranker
↳ Context Builder
↳ LLM
↳ Validator
↳ Tools (web, db, slack)
↳ Final Answer

𝗪𝗵𝗮𝘁 𝗺𝗼𝘀𝘁 𝗽𝗲𝗼𝗽𝗹𝗲 𝗺𝗶𝘀𝘀

RAG isn’t about vectors.

It’s about:

→ Context quality
→ Routing logic
→ Reranking
→ Memory
→ Observability
→ Cost control
→ Human fallback

Without these, production systems collapse.

𝗧𝗟;𝗗𝗥

Naive RAG is for demos.
Retrieve+Rerank is minimum production.
Hybrid + Graph handle complexity.
Agentic RAG handles scale.
Multi-Agent RAG handles autonomy.

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📕 400+ 𝗗𝗮𝘁𝗮 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀: https://lnkd.in/gv9yvfdd

📸/ @Omkar S.

𝗟𝗶𝗻𝗲𝗮𝗿 𝗥𝗲𝗴𝗿𝗲𝘀𝘀𝗶𝗼𝗻 𝗘𝘅𝗽𝗹𝗮𝗶𝗻𝗲𝗱 (𝗹𝗶𝗸𝗲 𝗮 𝗿𝗲𝗮𝗹 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿)

Most beginners think Linear Regression is just a formula.

It’s not. It’s your first real predictive system.

𝗪𝗵𝗮𝘁 𝗶𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗱𝗼𝗲𝘀

Linear Regression learns a straight-line relationship between input and output.

Example:

House size → Price
Study hours → Marks
Experience → Salary

You give historical data.

It learns a rule.

Then it predicts future values.

𝗧𝗵𝗲 𝗰𝗼𝗿𝗲 𝗶𝗱𝗲𝗮

𝒚 = 𝒎𝒙 + 𝒃

Where:

y ⤷ prediction
x ⤷ input feature
m ⤷ slope (how strongly x affects y)
b ⤷ intercept (base value)

In ML terms:

Prediction = (weight × input) + bias

That’s it.

Everything else is optimization.

𝗛𝗼𝘄 𝘁𝗵𝗲 𝗺𝗼𝗱𝗲𝗹 𝗹𝗲𝗮𝗿𝗻𝘀

It starts with random weights.

Then repeats this loop:

Predict → Measure error → Adjust weights → Repeat

The error is calculated using Mean Squared Error.

Weights are updated using Gradient Descent.

In simple words:

It keeps nudging the line until predictions fit data.

𝗙𝗹𝗼𝘄

Data
↳ Model guesses
↳ Error calculated
↳ Weights updated
↳ Better guesses
↳ Repeat

Eventually:

Best-fit line achieved.

𝗪𝗵𝗲𝗿𝗲 𝗶𝘁 𝗶𝘀 𝘂𝘀𝗲𝗱 𝗶𝗻 𝗿𝗲𝗮𝗹 𝗹𝗶𝗳𝗲

Salary prediction
Sales forecasting
Demand estimation
Risk scoring
Baseline ML models

Almost every ML pipeline starts here.

Even deep learning engineers use Linear Regression as a sanity check.

𝗦𝗶𝗺𝗽𝗹𝗲 𝗣𝘆𝘁𝗵𝗼𝗻 𝗘𝘅𝗮𝗺𝗽𝗹𝗲

from sklearn.linear_model import LinearRegression

model = LinearRegression()
model.fit(X_train, y_train)

prediction = model.predict([[5]])
print(prediction)

That’s production-grade regression in 4 lines.

𝗪𝗵𝗲𝗻 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀 𝘄𝗲𝗹𝗹

⤷ Relationship is roughly linear
⤷ Data is clean
⤷ Outliers are controlled

𝗪𝗵𝗲𝗻 𝗶𝘁 𝗯𝗿𝗲𝗮𝗸𝘀

⤷ Complex nonlinear patterns
⤷ Heavy outliers
⤷ Feature interactions

That’s when trees or neural nets step in.

𝗧𝗵𝗲 𝗯𝗶𝗴 𝗹𝗲𝘀𝘀𝗼𝗻

Linear Regression teaches you:

How models learn
How loss works
How optimization behaves
How features influence predictions

If you truly understand this…

everything else in ML becomes easier.

𝗧𝗟;𝗗𝗥

Linear Regression isn’t basic.

It’s foundational.

It shows how machines turn data into decisions.

Master this properly, and half of ML stops feeling mysterious.

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📕 400+ 𝗗𝗮𝘁𝗮 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀: https://lnkd.in/gv9yvfdd

𝐆𝐞𝐧𝐀𝐈 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐟𝐨𝐫 𝐀𝐈 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐬
𝐭𝐡𝐞 𝐚𝐜𝐭𝐮𝐚𝐥 𝐬𝐭𝐚𝐜𝐤 𝐭𝐡𝐚𝐭 𝐬𝐡𝐢𝐩𝐬 𝐢𝐧 𝐩𝐫𝐨𝐝

Most GenAI projects online are just a model and a chat UI.
That’s not a product. That’s a prototype.

A real GenAI app has 8 layers.
Miss one and your system breaks the moment real users show up.

1/ 𝐃𝐚𝐭𝐚 𝐈𝐧𝐠𝐞𝐬𝐭𝐢𝐨𝐧 𝐋𝐚𝐲𝐞𝐫
Where reality enters your system
↳ user query
↳ files
↳ enterprise data
↳ event streams
If this layer is unreliable everything downstream becomes hallucination-prone.

2/ 𝐌𝐞𝐦𝐨𝐫𝐲 𝐋𝐚𝐲𝐞𝐫
Short-term + long-term intelligence
↳ session memory
↳ conversation state
↳ persistent knowledge
This is what makes the system feel like it knows you.
Without memory every chat is a first date.

3/ 𝐑𝐞𝐭𝐫𝐢𝐞𝐯𝐚𝐥 𝐋𝐚𝐲𝐞𝐫
Search before generation
↳ embeddings
↳ vector similarity
↳ hybrid search with metadata filters
This layer prevents hallucinations by grounding the model in your truth not the model’s imagination.

4/ 𝐌𝐨𝐝𝐞𝐥 𝐋𝐚𝐲𝐞𝐫
The brain
↳ LLMs
↳ Vision models
↳ Speech models
Pick models based on cost, latency, and accuracy tradeoffs not hype.

5/ 𝐎𝐫𝐜𝐡𝐞𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐋𝐚𝐲𝐞𝐫
Multi-step reasoning done right
↳ planners
↳ tool calling
↳ agent roles
This layer turns a chatbot into a problem solver.
One prompt is not enough for real workflows.

6/ 𝐓𝐨𝐨𝐥 𝐀𝐧𝐝 𝐀𝐂𝐓𝐈𝐎𝐍 𝐋𝐚𝐲𝐞𝐫
Where intelligence meets execution
↳ database queries
↳ code generation
↳ web automation
↳ APIs
Users don’t want answers they want outcomes.

7/ 𝐄𝐯𝐚𝐥 𝐋𝐚𝐲𝐞𝐫
Test the reasoning not just accuracy
↳ hallucination check
↳ safety guardrails
↳ function validation
If you don’t evaluate you’re just guessing your system works.

8/ 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 𝐋𝐚𝐲𝐞𝐫
Production truth
↳ latency
↳ usage
↳ cost heatmaps
↳ failure modes
This is where you learn how your app behaves in the wild not in your notebook.

Architecture:

User
↳ Input
↳ Data Ingestion
↳ Memory
↳ Retrieval
↳ Model (LLM)
↳ Orchestration
↳ Tools and Actions
↳ Final Output

Feedback
↳ Evaluations
↳ Monitoring
↳ Continuous improvement loop

Learn deeper
LangGraph → planner + agents
https://lnkd.in/gdXUZ-mE
OpenAI MCP → tool calling done cleanly
https://lnkd.in/gp2HhjXJ
LlamaIndex → retrieval and graphs
https://www.llamaindex.ai

TLDR
Prototype = LLM + UI
Production GenAI = Ingestion + Memory + Retrieval + Model + Orchestration + Tools + Evals + Monitoring

If you master these 8 layers you don’t build apps
You build AI co-workers.

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📕 400+ 𝗗𝗮𝘁𝗮 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀: https://lnkd.in/gv9yvfdd

📙 𝗣𝘆𝘁𝗵𝗼𝗻 𝗗𝗮𝘁𝗮 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗟𝗶𝗯𝗿𝗮𝗿𝘆: https://lnkd.in/gHSDtsmA

📸/ Brij kishore Pandey

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CRNRSTONE

Market Research Project Manager

Market Research Interviewer

Hot & Healthy in Business

Market Research and Business Analytics I

Torrens University Australia

During my role I have promoted academic integrity and help students with referencing, making them understand the concept of referencing APA< Harvard  and various other styles.

Academic Integrity Ambassador

A Volutary position where I helped students with  not just referencing but a great understanding to the subject through What's App chat, Teams, Zoom meets and balckboard meets. The main emphasis was when the project or the assessment was in groups.

Also, helped many juniors with the concept of the subject and the requirements of the assessments.

Academic Mentor

This Project was during my Information Systems Capstone Subject where as a team we managed to design a solution that would empower women and make them financially independent for Lloyd's Bank

This project was backed by thorough research using Agile approach and HUMAN CENTERED DESIGN through utilisation of UX  testing and protocols.

Project - WE2

This Project was mainly to save vulnerables during wildfire through enhanced communications, my project attracted interests of wildfire control organisations and Angel Investors.

Project - COMBUO

HSBC Data Processing Pvt. Ltd

My Role and Responsibilities included as follows:
• Attending to customers queries through calls taken through aspect and one HSBC software. Performing the required maintenance on HUB and whirl screens as per the customer’s req.
• Queries attended were mainly related to credit cards.
• Promoting sales of the credit card related products like cash on EMI,
Balance Transfer etc.
• Being very vigilant about any fraud call and ensuring that no information is breached to the third party.
Achievements at HSBC:
• Was consistently a top performer since the inception of the role as a CSE.
• Obtained a phenomenal objection handling skills.
• Typing speed has appreciably increased.
• Was at the top in sales leads due to my exceptional communication skills.
• Have provided significant suggestions to the AVP and the team managers for the cutting edge sale flow and also helped the colleagues in understating the procedure to ease out the customer’s experience.
• Always approachable for the trainees so as to make them understand the process better.
• Brought about a significant change to the working system and approach to the customers' satisfaction with the CSAT and FCR 100%( CSAT- a satisfied customer, FCR- First call resolution).

Customer Service Executive

BEST TUTORS 4 U LIMITED

Best tutors4u endeavour to inspire students to reach their full academic potential by delivering dynamic teaching in a fun and enjoyable atmosphere that promotes continual learning. It aims to identify each student’s strengths and limitations, encouraging them to excel beyond these with intense desire.
Duties:
• Handling the process of admissions.
• Attending to the queries of the Students and parents through calls and in one to one meets.
• Attending to customers face to face to make them understand the process of admission.
• Planning and organising the sessions according to the number of students available.
• Organising staff training and orientation sessions for the new staff.
• Planning and organising business meets as a Business Development Manager.
• Updating resources according to the National Curriculum of England to offer a competitive edge to the organisation.
• Ensuring the safe supervision of the children as a vigilant officer.
• Planning and organising mock exams for the SATS and GCSE students.
• Updating the childcare records with the government funding body every month.
• Periodically reviewing and updating the terms and conditions in accordance with the Department of Child Welfare (Government of U.K).
• Arranging the payment of staff salaries through the computerised payroll system.
• Typing up correspondence including letters, faxes, minutes and memos.
• Updating office manuals and brochures. Managing electronic and printed files.
• Organising resource management.

Administrative Assistant

Buckinghamshire New University

https://twitter.com/enterprisebucks?lang=en/13 Oct 2015
Our Bizfest Ambassadors are in Beats and the Students' Union today! #bucksbizfest
Enterprise Bucks is the Brand name for all the student-focused enterprise initiatives that happen at Bucks New University.
• As an enterprise ambassador my duties included:
Promoting the events organised by the enterprise on the campus as well as on
Twitter and various other social media.
• Creating awareness among students of the University through Powerpoint lectures.
• Assisting in organising and participating at various events and conferences.
• Interacting with the celebrities during the twitter hangout sessions as well as during the conferences and main events.

Enterprise Ambassador

Madina Degree College

Madina Degree College, affiliated with Osmania University located in Hyderabad is one of the best-known Institutions for the education of women. 
• To look over into the process of admission and improving the 
academic standards of the institution by maintaining a good rapport with the stakeholders. 
•	Using a variety of software tools such as Microsoft Word, PowerPoint, Excel, Access to fabricate correspondence and documentation to keep the presentations, records, spreadsheets, and databases. 
•	Rapidly responding to and resolving any administrative problems. 
•	Framing and conserving office systems to ensure the ease of the reception. 
•	Organising job fairs for the current students and alumni hence leading them a step further with their careers. 
•	Recruiting, training, and supervising junior staff and consigning work as necessary. 
•	Assisting in the organisation of orientation programs for staff and students 
•	Liaising with the staff of various departments and with external contacts for organising campus and external events. 
•	Acting as staunch support to the management ensuring the smooth running of the institution in every aspect. 
•	Maintaining an effective administration system.

Administrator

National Service Scheme

•	Organising education campaign every year for the underprivileged children at the slums for 10 days along with young women students. Counselling underachieving students and encouraging them towards successful jobs.
•	Organising medical camps at the slums for the people, to promote healthy India. 
•	Participating in cleaning and white washing to promote cleanliness. 
•	Always encouraging the young generation to build confidence through stage shows and enabling them to speak up and encouraging young women to be self-dependant.

Voluntary Social Worker

Highly organised and independent, able to effectively coordinate tasks to accomplish projects with timeliness and creativity. I have a proven track record in handling customers both external and internal in an approachable and professional manner. Being an excellent communicator with great analytical and inter-personal skills enables me to easily develop good relationships with all levels of staff and Management whilst always maintaining high quality standards

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Arif Alam

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The Battle

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Aliya A.

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