Matthew Holman

Subscriptions Leader: Consultant, Newsletter, Podcast | Events | Communities | Commerce Catalyst | Partnerships @QPilot | Formerly Incarcerated

Most people don't see subscriptions the way I do.

For many of the brands I come into contact with, subscriptions are about retention. Figuring out how to keep people longer to drive up lifetime value (LTV).

But subscriptions are much more than LTV and recurring revenue. They are a way to engage with your best customers, provide more value, and capture more value in return. When looked at through an acquisition lens, subscriptions become less about retention and more about customer experience.

That's what we do at Subscription Prescription - craft acquisition and retention experiences to unlock greater profitability and sustainability for your business.

Message me to learn more about how we can improve acquisition of subscribers, retention of subscriber, and the profitability of subscribers with our approach. Unlock new growth for your business with the right prescription for your subscriptions.

Partner, Cofounder

Patterns in the Cloud builds fun software for commerce

Looking for a great deal on tickets for Ecom Elevated next month?

Yes, Commerce Catalyst has another big ecom conference. :)

We've run a few promotions, but with a new ticketing platform it's easier to offer some special discounts.

So, if you're interested in hearing from people like Dan Griffiths the CEO of Lume, or Akwasi Frimpong OLY an Olympian and Senior Manager of Partnerships at Momentous... or any number of our incredible sessions, then here is the deal:

Brand Tickets are $99 until March 15th. Then they're $150, then $199.
Saas/Service Tickets are $170 until March 15th. Then they're $249, then $349.

Grab them before prices go up! https://lnkd.in/gnsM__y8

D2C Subscription Agency | Weekly Subscription Tips --> Newsletter + Podcast | Commerce Catalyst Community | Partnerships @QPilot

Open article: Ecom Elevated Spring by live.eventtia.com

While everyone is thinking about AI completely replacing software, you get great product releases like this one that use AI incredibly well:

- You install
- AI analyzes repeat purchase history
- AI determines the timing to send messages
- AI writes the messages with offers based on parameters you set

Customers buy on rePete.

AI right now is making implementation and configuration a no-brainer, enabling powerful customer experiences like this one.

🎙️Shopify1Percent Pod • BOLD Co-Founder • EY Entrepreneur of the Year ‘18 • @Shopify Partner ‘12 • Merchant ‘98

It is my extreme honor to introduce to you the newest member of your Shopify family: Meet rePete 👋

Like your favorite barista, rePete remembers your pace and nudges you when it's time. He's your smart, friendly AI reorder agent  that builds a dynamic reorder prediction for each individual customer. When they are running low, he sends a polite nudge, helping them easily restock with just ONE click! 🎉

Because, let's face it. Your life doesn't revolve around a fixed 30-day cycle.
Your customers want to reorder on their own terms, and at their own pace. They want replenishment that feels natural, not a fixed cycle disguised as convenience.

While subscription fatigue is at an all-time high and more customers are canceling subscriptions than ever before, there is good news! Most customers still want their products replenished, they just don't want a subscription.

And that's exactly why they love rePete so much ❤️

Instead of forcing customers onto a fixed schedule, rePete learns each customer's individual buying behavior and purchase patterns. He analyzes thousands of data points everywhere they shop, so he can send a friendly nudge at the perfect predicted time they're likely ready for a refill.

Predicted. Not scheduled. On-demand, not forced.

rePete is free to install, and his pricing is very simple: if he doesn't make you money, you don't pay a penny. He works entirely on commission. No per-SMS fees. No per-email costs. No app fees...

The future of repeat commerce isn't a subscription. It's a prediction.

#shopify #reorders #ecommerce #shopifyplus #repete

The top 5 things I'd do to improve a subscription program with little time.

I'll list them by potential impact for your business:

1. Default to subscribe and save with some simple design changes to make the subscription option more prominent.

Impact: 30-40% opt-in rate (minimum) - more subscribers coming in

2. Upsell to subscriptions in the cart. Simple, straightforward, but effective.

Impact: additional 10% improvement to opt-in rate

3. Make the billing reminder feel like a value reminder than a transaction. Show them why they subscribed in the first place.

Impact: lower monthly churn 10-15%

4. Update the cancel flow with better copy, stronger offers to stay, and a founder video on the splash screen when someone first cancels.

Impact: minimum 10% improvement on your cancel save rate

5. Make the onboarding flow feel educational and welcoming. There are so many questions people have; show them how you're different and how they can be successful with you.

Impact: lower MoM churn by 5-10%

Where do you think some of the best retention expertise comes from?

You might think an email agency, or growth background.

Sure, those people have a ton of skill. But there's something special about someone with a background in customer success when it comes to retention.

They already know the people. Know how to communicate with them.

They understand timing - not just for comms but in upsells and product usage.

That's why this week's dose is so special! We were lucky to sit down with Jade Moffatt from DIRTEA to talk all things retention.

Three great takeaways: strong education onboarding, timing your cross-sells, and how to better segment winbacks.

Let's dive in!

View newsletter: Subscription Prescription

Matt here with your weekly Subscription Prescription 💊 A big part of retention is timing. Not just how often you communicate, but what and when. In t

Open article: Dose #193: Education, Cross-sells, and Winbacks by Matthew Holman • 5 min read

Dose #193: Education, Cross-sells, and Winbacks

Co-Founder at eSpark - Full Service Amazon Agency

You know how you struggle with growing revenue on Amazon? That's where we step in to help you take control of your listings in order to drive more SALES.

When you work with us, you'll see:
✅ On-brand CONTENT that looks amazing and GENERATES SALES
✅ PROFITABLE ADVERTISING campaigns that CONVERT
✅ INVENTORY consistently IN STOCK
✅ LISTINGS recovered from the SUSPENSION graveyard
✅ PEACE OF MIND your Amazon channel is UNDER CONTROL

When it comes to Amazon, I know you want to take control and drive revenue for your brand. In order to do that, you need TIME and EXPERTISE. 

As a 7+ year Amazon seller, I understand how frustrating and overwhelming it is to get your products listed, keep them listed (suspensions anyone?), run advertising campaigns with a profitable ROAS, and stay in stock (hello restock limits!).

I’m proud to say me and my team helped 100s of e-commerce managers add millions to their revenue.

You deserve a winning strategy that turns Amazon into a seamless, profitable channel.

Stop missing out on sales and stop watching your competition outgrow you on amazon. 

Website: www.amplisell.com
Email: josh@amplisell.com

Joshua Rawe ⚡

Brands spend $10K/mo on TikTok sampling with ZERO idea if it's profitable.

So I built a free calculator that shows you:

1. Real cost per video
2. Break-even for video views
3. Monthly profit
4. Blended MER

These are the numbers you NEED TO KNOW to be successful.

I built this because every head of ecommerce I talk to is either guessing at creator ROI OR 

not starting at all because they don't have time to figure out the math.

Figured I'd give away the spreadsheet.

Here's what's inside:

1. Break-Even & PnL - fill in the green cells and it calculates your cost per video, revenue per video, break-even analysis, and a monthly PnL

2. Scaling Scenarios - see what happens to your unit economics at 2x, 3x, and 5x volume (spoiler: fixed costs stay flat and MER jumps!)

3. Sensitivity Analysis - stress-tests your assumptions across different post rates, view counts, and Amazon halo multipliers

Comment "ROI" below and I'll DM you the link.

PS - If we're not connected, send me a request so I can get it to you.

Co-Founder of AmpliSell | Amazon & Tik Tok Growth Agency ⚡| Sharing the strategies we use to scale brands on Amazon & Tik Tok. | Over $100M in Sales Added | Follow to Learn. DM for Help.

🚨 TikTok Rolls Back Fulfillment Changes 🚨

You can keep using Seller Shipping, but

I bet TikTok pushes sellers to FBT eventually. 

Amazon forces FBA and killed SFP because it enables customers to get product fast and free.

And that fast and free shipping is what makes Amazon the #1 destination for online shopping.

$1,000,000 in Amazon sales. 1 product. 1 year.

Here are 5 things that made it happen:

1. Ran 30 Products through VINE at launch

Based on our study, VINE reviewers on give 4.6 stars on average

and 80% leave reviews.

That's 24 reviews at a 4.6 star rating for just 30 free products.

"But won’t we get reviews naturally?”

The review rate on Amazon is 1%.

You would have to sell 2,400 products just to get 24 reviews.

And how will you sell those products without reviews?

VINE solves your review problem.

For an incredible ROI.

2. Discounted Price & Walk Up

Started with a 30% discount to build initial sales momentum

then raised prices slowly to maintain momentum

without losing the buy box.

Starting with a discounted price gives you a better conversion rate

when you have few reviews and fewer sales. 

You have to get sales momentum and train the algorithm on your product.

"But Josh what if a DTC buyer sees it on Amazon for a lower price?"

This almost never happens, but when it does just give them a refund of the difference.

Bam - you just bought goodwill with your customers.

And you still kicked off the sales flywheel on Amazon.

3. Advertised from Day 1

Yes, ads won't be as efficient.

(thankfully we’re discounting at the start to help boost conversions)

Ads, VINE, discounts are an investment in long-term sales.

You have to get sales traction and reviews early

and advertising is THE lever to drive traffic and make sales.

Remember, your launch is an INVESTMENT in long-term profitability.

Don't save $200 here that will cost you $200k later.

4. Optimize for Clicks and Conversions

Wrote benefit-first copy in natural language (don’t keyword stuff)

Included high-intent keywords in the alt text and descriptions

Use visual storytelling to build excitement.

Even the best launch strategy can't save a 1-image listing with no A+.

1. Never Stock Out

Ok, we stocked out. You see that dip in early April?

Our container from China was delayed.

So we had to air freight to cover the gap.

That probably cost us a couple $100K in immediate sales

And in future sales from organic rank.

Sh*t happens, but do everything you can to prevent stock outs.

Let's do some quick math on running TikTok Shop internally.

Creator outreach: 50 DMs per week at 3 minutes each. That's 2.5 hours.

Sample coordination: Tracking shipments, following up on deliveries, confirming addresses. Call it 2 hours a week.

Creator follow-ups: Checking who posted, who ghosted, sending nudges. Another 2 hours.

Community management: Answering creator questions, updating the group chat, posting leaderboards. 1.5 hours.

Content review: Watching videos, giving feedback, flagging compliance issues. 1 hour.

Reporting: Pulling TikTok Seller Center data, cross-referencing Amazon, updating your tracker. 1.5 hours.

Strategy: Deciding which products to push, planning incentives, adjusting commissions. 1 hour.

That's 11.5 hours per week. Minimum.

At a $50M brand with a two-person marketing team, those 11.5 hours don't exist. 

At a $5M brand where the founder runs marketing, those hours come directly out of more valuable work.

One founder told me: "I handle over 200 specialty accounts and I work the Amazon business. I manage essentially all of it. The reason I need help is to free up my time, since I'm our most effective salesperson."

He's spending $500/hour time on $15/hour tasks.

And that's assuming you know what you're doing. 

If you're learning TikTok Shop while running it, double those hours.

The question isn't "can we afford to outsource TikTok Shop?"

It's "can we afford the hours we're burning by NOT outsourcing it?"

Rufus will replace the search box on Amazon soon.

And it returns different listings. Here's how to optimize for it:

Amazon shared 2 things recently:

1. 100% higher conversion in Rufus sessions.
2. Only 22% overlap with traditional search results.

That means when Rufus recommends your product, people buy. 

And Rufus is surfacing stuff that doesn't show up in regular search.

If your listing isn't optimized for Rufus, you're in trouble.

Here's what we've seen work:

1. Fill out everything in your listing. 

Alt-text on images, backend search terms, all the fields. 

Rufus reads what shoppers don't see.

2. Answer conversational questions in your listing copy. 

Shoppers don't type "lightweight hardwood floor vacuum" into Rufus. 

They ask "What's the best vacuum for hardwood floors that isn't too heavy?" 

Your bullets and infographics need to answer those questions directly. 

See point 3 for how to do that.

3. Use natural language. 

Rufus processes sentences, not keywords. 

Instead of bullets or titles that say "lightweight, hardwood floor, vacuum" 

Write something like "The brush attachment provides 10x the suction on hard surfaces" or "Light enough to vacuum for an hour without strain." 

Your copy should read like a human conversation.

The signal from Amazon is clear. 

Every leader at Unboxed was talking about AI. 

AI creatives, AI data analysis, AI support, AI search (Rufus)

Rufus is going to replace the traditional search bar.

The question isn't IF, it's WHEN.

Are you ready?

Head of PR: "Let's talk about the upside of AI and how it will make people's lives easier and they won't be replaced by AI."

Sam Altman: "I'm going to talk about what a waste of energy humans are."

Head of PR: 😰

Your Sponsored Products strategy is leaving money on the table.

Most sellers use 1 campaign type. Pros use all 3. Here's how:

Auto Campaigns are your Research Engine

They deliver big gains and are easy to create.

But don't just "set and forget" auto campaigns.

You’re going to mine this campaign every week.

Each week pull your search term report. 

And find the keywords and ASINs that are actually converting.

These are the real customer search insights that tells you exactly which shoppers are buying.

Now it’s time to graduate some winners to refine our performance.

Keyword Campaigns are Your Precision Tool.

Take winning search terms from auto and move them into manual keyword campaigns.

Exact match for your top converters.

This enables you to tweak the bids and placements.

Broad match modifiers for continued discovery at a controlled cost.

Phrase match to capture variations you haven't thought of yet.

This is where you take control of your spend and double down.

BONUS TIP: Segment your keyword campaigns by match type.

It makes bid optimization easier and gives you clear insights to act on.

Sponsored Products Strengthen Your Presence on Key Listings

Use Sponsored Products to appear on complementary and competing ASIN detail pages. 

You are showing up on their product detail pages, right where purchase intent is at its peak.

Think about it: your customer is looking at a competitor's listing…

Your ad appears and grabs the sale!

Level Up with All 3

Run all three simultaneously. 

Auto discovers new opportunities. 

Keywords capture proven demand. 

Product campaigns position your ads alongside complementary or competitive listings.

Then you negative match across campaigns so they're not competing against each other.

Here is your winning system to run weekly:
Review -> Promote -> Negate -> Adjust bids

When these three targeting types feed each other, your Sponsored Products campaigns

Turn Sponsored Products into a growth engine, not guesswork.

Most sellers pick one campaign approach and wonder why results plateau. 

The pro seller runs all 3 to unlock better results.

#Ad #AmazonAds

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The Battle

Matthew Holman

Joshua Rawe ⚡

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Engagements

Likes

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