Matthew Holman

Subscriptions Leader: Consultant, Newsletter, Podcast | Events | Communities | Commerce Catalyst | Partnerships @QPilot | Formerly Incarcerated

Most people don't see subscriptions the way I do.

For many of the brands I come into contact with, subscriptions are about retention. Figuring out how to keep people longer to drive up lifetime value (LTV).

But subscriptions are much more than LTV and recurring revenue. They are a way to engage with your best customers, provide more value, and capture more value in return. When looked at through an acquisition lens, subscriptions become less about retention and more about customer experience.

That's what we do at Subscription Prescription - craft acquisition and retention experiences to unlock greater profitability and sustainability for your business.

Message me to learn more about how we can improve acquisition of subscribers, retention of subscriber, and the profitability of subscribers with our approach. Unlock new growth for your business with the right prescription for your subscriptions.

Partner, Cofounder

Patterns in the Cloud builds fun software for commerce

Looking for a great deal on tickets for Ecom Elevated next month?

Yes, Commerce Catalyst has another big ecom conference. :)

We've run a few promotions, but with a new ticketing platform it's easier to offer some special discounts.

So, if you're interested in hearing from people like Dan Griffiths the CEO of Lume, or Akwasi Frimpong OLY an Olympian and Senior Manager of Partnerships at Momentous... or any number of our incredible sessions, then here is the deal:

Brand Tickets are $99 until March 15th. Then they're $150, then $199.
Saas/Service Tickets are $170 until March 15th. Then they're $249, then $349.

Grab them before prices go up! https://lnkd.in/gnsM__y8

D2C Subscription Agency | Weekly Subscription Tips --> Newsletter + Podcast | Commerce Catalyst Community | Partnerships @QPilot

Open article: Ecom Elevated Spring by live.eventtia.com

While everyone is thinking about AI completely replacing software, you get great product releases like this one that use AI incredibly well:

- You install
- AI analyzes repeat purchase history
- AI determines the timing to send messages
- AI writes the messages with offers based on parameters you set

Customers buy on rePete.

AI right now is making implementation and configuration a no-brainer, enabling powerful customer experiences like this one.

🎙️Shopify1Percent Pod • BOLD Co-Founder • EY Entrepreneur of the Year ‘18 • @Shopify Partner ‘12 • Merchant ‘98

It is my extreme honor to introduce to you the newest member of your Shopify family: Meet rePete 👋

Like your favorite barista, rePete remembers your pace and nudges you when it's time. He's your smart, friendly AI reorder agent  that builds a dynamic reorder prediction for each individual customer. When they are running low, he sends a polite nudge, helping them easily restock with just ONE click! 🎉

Because, let's face it. Your life doesn't revolve around a fixed 30-day cycle.
Your customers want to reorder on their own terms, and at their own pace. They want replenishment that feels natural, not a fixed cycle disguised as convenience.

While subscription fatigue is at an all-time high and more customers are canceling subscriptions than ever before, there is good news! Most customers still want their products replenished, they just don't want a subscription.

And that's exactly why they love rePete so much ❤️

Instead of forcing customers onto a fixed schedule, rePete learns each customer's individual buying behavior and purchase patterns. He analyzes thousands of data points everywhere they shop, so he can send a friendly nudge at the perfect predicted time they're likely ready for a refill.

Predicted. Not scheduled. On-demand, not forced.

rePete is free to install, and his pricing is very simple: if he doesn't make you money, you don't pay a penny. He works entirely on commission. No per-SMS fees. No per-email costs. No app fees...

The future of repeat commerce isn't a subscription. It's a prediction.

#shopify #reorders #ecommerce #shopifyplus #repete

The top 5 things I'd do to improve a subscription program with little time.

I'll list them by potential impact for your business:

1. Default to subscribe and save with some simple design changes to make the subscription option more prominent.

Impact: 30-40% opt-in rate (minimum) - more subscribers coming in

2. Upsell to subscriptions in the cart. Simple, straightforward, but effective.

Impact: additional 10% improvement to opt-in rate

3. Make the billing reminder feel like a value reminder than a transaction. Show them why they subscribed in the first place.

Impact: lower monthly churn 10-15%

4. Update the cancel flow with better copy, stronger offers to stay, and a founder video on the splash screen when someone first cancels.

Impact: minimum 10% improvement on your cancel save rate

5. Make the onboarding flow feel educational and welcoming. There are so many questions people have; show them how you're different and how they can be successful with you.

Impact: lower MoM churn by 5-10%

Where do you think some of the best retention expertise comes from?

You might think an email agency, or growth background.

Sure, those people have a ton of skill. But there's something special about someone with a background in customer success when it comes to retention.

They already know the people. Know how to communicate with them.

They understand timing - not just for comms but in upsells and product usage.

That's why this week's dose is so special! We were lucky to sit down with Jade Moffatt from DIRTEA to talk all things retention.

Three great takeaways: strong education onboarding, timing your cross-sells, and how to better segment winbacks.

Let's dive in!

View newsletter: Subscription Prescription

Matt here with your weekly Subscription Prescription 💊 A big part of retention is timing. Not just how often you communicate, but what and when. In t

Open article: Dose #193: Education, Cross-sells, and Winbacks by Matthew Holman • 5 min read

Dose #193: Education, Cross-sells, and Winbacks

Founder & CEO at 1440.io. We help brands intelligently engage with their prospects/customers and go global with Salesforce!

I love helping brands with conversational commerce, digital transformation, consumer engagement and consumer insights by leveraging best-of-breed solutions from Google, Apple, Amazon, Meta, Salesforce, etc.

Commerce Studio helps companies streamline their eCommerce operations across Amazon, Salesforce Commerce Cloud, Shopify, Magento, BigCommerce, eBay, Walmart, ChannelAdvisor, etc.

Reputation Studio is the #1 solution for helping brands monitor and engage with consumers globally across key channels such as Amazon, Bazaarvoice, PowerReviews, Walmart, Target, Google My Business, Trustpilot, Yotpo, Yelp, TripAdvisor, OpenTable, Apple App Store, Google Play Store, and many more.  We also help brands understand consumer sentiment and intent, as well as competitor insights.

Translation Studio is the first Salesforce translation solution for real-time language translations at scale.

With over 25 years of SaaS experience, including over 20 years working in the eCommerce space and 5 years working on the Oracle eBusiness Suite, I help drive success by revolutionizing consumer engagement!

Jon Jessup

Been taking a little break from LinkedIn and spending some quality family time in Cabo (where we spent a lot of time during COVID).  I’ll be more active starting next week!

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🛍️🤝 Who's heading to Las Vegas next week for Shoptalk??  Excited that 1440.io will be sponsoring this year, come see us at Booth #1083 to talk about the future of Agentic, Conversational, and Social Commerce.  The way people discover, shop, and interact with brands is changing fast!  AI agents, messaging, and social platforms are quickly becoming the new front door to commerce. 🤖💬

If you’re attending, check out Executive Lunch that I'm really looking forward to:
🍽 The Future of Agentic Commerce
📍 Mandalay Bay Resort and Casino, Flanker Kitchen + Sports Bar
📅 Tuesday at Shoptalk

Hosted with Salesforce, Adyen, and Astound Digital, this intimate lunch brings together eCommerce and IT leaders to discuss where agentic AI meets retail.

You’ll be able to choose your own discussion topics, including:
🔎 Powering Agentic Commerce with Intent-Aware Search
🤝 Unlocking AI Discovery with UCP & ACP
🧠 Building Owned & Branded Shopper Agents
🛒 The Practical Reality of Agentic Commerce

It’s a chance to connect with industry leaders like Ryan Dowling, share ideas, and explore how AI agents will reshape commerce in the years ahead.

If you’re at Shoptalk, let’s connect.

And if you'd like to join the lunch, you can register here:
👉 https://lnkd.in/esXqREB6

See you in Vegas! 🎲

#Shoptalk #AgenticCommerce #ConversationalCommerce #AICommerce #RetailInnovation #Salesforce #1440io

Open article: Executive Lunch: The Future of Agentic Commerce by invite.salesforce.com

Executive Lunch: The Future of Agentic Commerce

Anyone understand this NVIDIA GTC slide??? 🤓

Interesting comparisons at #RampUp in SF!  LiveRamp CEO Scott Howe says DICK'S Sporting Goods is the modern day Silk Road and Publicis Media is the modern day railroad!  Thoughts?

🚀  Congrats Marc Hutchinson, super exciting!  RichChat.ai (https://www.richchat.ai) is a really impressive GenAI / vibe coding platform for Business Messaging.  Includes support for any MCP, Apple Messages for Business, Google RCS, and WhatsApp, with support coming soon for Instagram and TikTok.  We'll also be at Enterprise Connect this week Vegas with Infobip!  And support for Agentic Commerce Protocol (ACP), Universal Commerce Protocol (UCP), A2A, Salesforce Agentforce 360 coming soon!   
Please DM us for early access to new features.

I’m thrilled to share that I’ve been selected to join the invite-only "Love at Scale" hackathon hosted by Lovable and SwenodeAI!

I was invited in recognition of a project I’ve been doing behind the scenes, which makes this the perfect moment to officially come out of stealth.

Meet RichChat.ai — A vibe coding app for rich messaging - it's the fastest way to connect any AI agent to rich messaging channels.

My focus for this hackathon is scaling RichChat to the next level. I will be building an autonomous "Optimization Agent" that ingests rich UI telemetry (click-through rates, component engagement, attribution) to power a private Intelligent Learning Loop.

By using Lovable as a high-speed execution engine and external Architect AIs to design complex state machines, I am scaling a system that continuously learns which rich UI components drive the highest user conversion, creating your own proprietary business moat. 

The public beta is officially live, and I would be incredibly flattered if my network would take it for a spin and share your thoughts: https://richchat.ai

Headed back to San Francisco now for the KeyBanc Capital Markets Emerging Technology Summit and the LiveRamp #RampUp event this week!  If you’re in town, let’s catch up.  DM or text me.  Happy to meet for a coffee, walk, or run!  ☕️🏃‍♂️

Excited for RenAIssance Summit 2026 in San Francisco!

President @ Bay Area Founders Club (100K+ Members) | Connecting 5,000+ Startups with 1,000+ VCs | Helping Founders Build the Next Unicorn

Renaissance Summit 2026 in San Francisco 🎉

The AI Era Is Entering Its Renaissance.

A new chapter of intelligence is unfolding — multimodal, agentic, embodied, and redefining the physical world.

Join us at Renaissance 2026 in San Francisco, hosted by AI+ (Lynn Duan). The Bay Area Founders Club is proud to serve as the official community partner.

Strategically positioned over the weekend between GDC and NVIDIA GTC, this two-day summit will convene:
• 40 leading AI visionaries
• 20+ breakout AI startups
• 2,000 founders, builders, and investors
This is where research meets product.
Where capital meets conviction.
Where the next generation of category-defining companies begins.

Catch headline speakers at the leading AI companies making waves, all in one room:
​Parag Agrawal - Founder, CEO @ Parallel Web Systems and the previous CEO/CTO of Twitter/X
​Michele Catasta - President & Head of AI @ Replit
​Jeff Wang - CEO @ Windsurf
​Yuan (Emily) Xue - Head of Enterprise AI @ Scale AI
​Karan Vaidya - Co-founder @ Composio
​Andrew Dai - Research Director @ Gemini
​Hassaan Raza - Co-founder, CEO @ Tavus
​Ryan Wang - Co-founder, CEO @ Assembled
​Young Z. - Co-founder, CEO @ OpusClip
​Div Garg - Founder, CEO @ AGI Inc
​Sudarshan Kamath - Co-founder, CEO @ Smallest.ai
​Linda Sheng - GM, Global Business @ Minimax
​Nathan Xu - Founder, CEO @ PLAUD
​Huang Xia - Founder, Agent Kit @ Google Cloud AI
​Ankur Bhatt - Head of AI @ Rippling
​Coco Mao- Co-founder, CEO @ OpenArt
​Nishkarsh Srivastava- Founder, CEO @ Cortex
​Eric Hu - Director of AI Eng @ Salesforce
​Sudheesh Nair - Co-founder, CEO @ TinyFish
​Chi Wang - Senior Staff Researcher @ DeepMind
​Haozhi Qi - Research Scientist @ Amazon FAR Lab
​Brian Zhan - General Partner @ Striker Venture Partners
​Josh Sirota - Founder, CEO @ Eragon
​Aditya Kusupati - Researcher @ DeepMind
​Shaheen Lavie-Rouse - Forward Deployed Engineer @ ElevenLabs
​Junguang (Peter) Pan - Founding Partner @ Hat-Trick Capital
​Aiswarya Sankar - Founder, CEO @ Entelligence
​Paula Vivas - US Head of Marketing @ Freepik
​Wei Wei - Managing Director @ Accenture
​Sujith Joseph - Chief Architect, Enterprise AI @ Cisco
​Lynn Duan - Founder @ AI+

Be part of the moment shaping the next decade of AI.
❤️ See you out there,
Dr. Paul Fang

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The Battle

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Jon Jessup

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Matthew Holman's LinkedIn Performance

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Performance ScoreMatthew Holman's LinkedIn Performance