Matthew Holman

Subscriptions Leader: Consultant, Newsletter, Podcast | Events | Communities | Commerce Catalyst | Partnerships @QPilot | Formerly Incarcerated

Most people don't see subscriptions the way I do.

For many of the brands I come into contact with, subscriptions are about retention. Figuring out how to keep people longer to drive up lifetime value (LTV).

But subscriptions are much more than LTV and recurring revenue. They are a way to engage with your best customers, provide more value, and capture more value in return. When looked at through an acquisition lens, subscriptions become less about retention and more about customer experience.

That's what we do at Subscription Prescription - craft acquisition and retention experiences to unlock greater profitability and sustainability for your business.

Message me to learn more about how we can improve acquisition of subscribers, retention of subscriber, and the profitability of subscribers with our approach. Unlock new growth for your business with the right prescription for your subscriptions.

Partner, Cofounder

Patterns in the Cloud builds fun software for commerce

Banners are up! See you soon at AI in Ecom.

D2C Subscription Agency | Weekly Subscription Tips --> Newsletter + Podcast | Commerce Catalyst Community | Partnerships @QPilot

No alternative text description for this image

Probably our biggest event to this point outside of our conference.

In case you've wondered what we're covering, agenda is live:

We're putting experts on stage, combined with the ability to meet and learn from your peers in the afternoon. This day is PACKED with learning.

9am - 9:30am: Welcome, coffee, breakfast snacks ☕ 

9:30am - 10am: Jon Ricketts, from EKOM AI, on how brands are prepping landing pages for agentic commerce and how to show up correctly in AI search.

10:00am - 10:30am: Nate Larkin, from Gladly, and Nancy Orgill from KÜHL Clothing Company, break down how AI can either win a customer or lose one for you.

10:30am - 11:00am: Van Oakes, from Goat Media, on how he's leveraging AI across the acquisition funnel for brands like Diesel Power Gear, Minky Couture, and Everyday Dose.

11:00am - 11:30am: Matthew Schmitt, from Shoperator, on how AI is creating massive scale for static ad creation.

11:30am - 12pm: Drew Clary, from TIDLOS supplements, shows how his small brand has built its own Enterprise-grade AI solutions (yes, plural) on a shoestring budget.

12:00pm - 12:30pm: Panel discussion with Stephanie Hileman from 1800 Contacts, Steve Clark from Spoonful of Comfort, and Nick Christensen from GIMME Beauty on how brands are evaluating and implementing AI right now in their orgs.

12:30pm - 1:30pm: LUNCH 🥘 

1:30 - 3pm: Networking and chance to speak more with our speakers and sponsors

Happening in Lehi, Utah on January 20th.

If you don't have your ticket left, we are at 80% capacity right now. Grab a ticket now: https://luma.com/jvwnjkbb

AI is in ecommerce already. Whether you see it as a competitive advantage, better way to do business, or just not wanting to fall behind... it's here.

There is so much hype around content and what it can do. Around chatbots and other customer touchpoints.

Plenty of vendors. Tons of solutions, with new ones popping up every day.

But the truth is that there are incredible options that work right now you can be using. Whether you're a small brand or big one, you can (and should be) use AI in your business.

On January 20th, in Lehi, Utah we are hosting a (nearly) full day workshop on this with some incredible speakers. Here are the speaker topics you'll hear from:

- Search + Agents for AI
- ROI on ad spend with AI
- CX and product discovery with AI
- Scaling static content with AI
- Enterprise AI on a Shoestring budget

And one more special session we're nailing down now. 

Tickets are $35, which basically covers the cost of an incredible lunch from Meier's Catering. 

Morning sessions + lunch + afternoon breakouts and networking.

Incredible opportunity to learn what's happening and what you can be doing as well!!

Grab your spot here: https://lnkd.in/gykSKvQa

We have 100 seats and they're filling up fast. :)

Open article: AI in Ecom in Lehi by ticketspotapp.com

📞Todd 📲 Nelson 🐢🏝

CXO - Founder - Chief Strategist

Ti Solutions

Ti Solutions is an interaction experience design and management services firm established to provide service centric SaaS & SME clients access to enterprise level services capable of establishing industry experience expectations that produce predictably profitable results. 

We provide the PEOPLE, PROCESS, & TECHNOLOGY growing companies need to implement integrated OMNICHANNEL CUSTOMER ACQUISITION & EXPERIENCE MANAGEMENT SYSTEMS augmented with AUTOMATED INTELLIGENCE 💡

Interaction Management systems engineered across all channels:

   📬 Direct Mail
📩 Email
💬 Chat
📲 SMS
📞 Voice
📺.Television
💻 Digital
💲  PAID ADVERTISING

We're helping Ti Life prove happier people create better experiences https://turtleisland.life/life

CxGuy - Founder

Ti Life

We work together.
We work everywhere

Ti Life was established to act as an example of corporate accountability by monetizing social responsibility through talent life experience improvement. 

🔸 WE’RE PROVING HAPPINESS IS PROFITABLE 🔸

💾 Data and behavioral sciences 🔬integrated with traditional talent acquisition systems & 🛎 concierge Services to  help us to ATTRACT, TRAIN, and RETAIN NATIVE ENGLISH SPEAKING & INTERNATIONAL TALENT REMOTELY ONSITE in Koh Tao🐢🏝 Turtle Island 

TI LIFE TALENT EXPERIENCE MANAGEMENT provides onsite 🛎 CONCIERGE LIFESTYLE MANAGEMENT services to the Ti Companies’ 🐢🏝 team & client community partners.

We’re growing quickly and looking for talent in lots of different roles. 

If you're interested in learning while you work living an 🏝 lifestyle we should connect.

JOIN US:  www.turtleisland.life/join  to start your TI Life Talent Journey 

SCHEDULE YOUR  🐢🏝VISIT:  www.turtleisland.life/retreat

CXO - Founder

Referrizer LLC

Referrizer is an AUTOMATED DIGITAL MARKETING & REPUTATION MANAGEMENT SaaS company serving independent local business owners across the United States & Canada. 

As a fractional CXO,  I was responsible for transitioning the company from existing affiliate marketing client acquisition systems to a traditional business model with company owned clients, managed to profitability 📈 . 

Centralizing customer data and  implementing omnichannel omnichannel client acquisition & management systems created the opportunity to launch targeted client acquisition systems with 🔮  predictable COS.

Implemented INTEGRATED CLIENT EDUCATION & MARKETING SYSTEMS to help INCREASE USER ADOPTION & REDUCE CLIENT MANAGEMENT to IMPROVE CUSTOMER EXPERIENCE & INCREASE PROFIT. 

PEOPLE
-Interaction guides integrated with automated coaching assistance & live data capture to reduce agent training liability and increase short term success
-Targeted talent acquisition, onboarding,training, and management systems designed to create career -development potential needed to optimize staffing costs 
-Talent Policies & Performance Management systems engineered to achieve COS & brand voice messaging guidelines
-Workforce Management optimized staffing allowing for 9-8PM blended sales & support interaction management nationwide

PROCESS
-Lead Generation and Sales Cycle Design
-Targeted Marketing
-Client Education
-Complete Journey Data Capture integrated with Sales Cycle Design

TECHNOLOGY
-Automated lead scoring segmented data integrated e and market saturation management system engineered to increase revenue by maximizing total market saturation 
-Talent Application & Tracking System 
-ViciDial Architecture, Design, Development, Implementation, Optimization, and Administration

Contract CXO

Telesero

As a founding partner, I was responsible for the original EXPERIENCE DESIGN and AUTOMATED BUSINESS INTELLIGENCE of what is now Telesero.com. 

My responsibilities helped support the successful launch of client acquisition, onboarding, and management systems integratedneeded to acquire, onboard, and support high volume outbound regulated contact center operations to 📈 within 6 months of conception 
⏱ Per Minute pricing allowed our clients to understand their cost of sale easier
🔔 Automated management notifications help improve performance faster
📞 Automated business logic to reduce VOIP costs through usage reductions better targeting /optimized dialing strategies
👨‍💼 Automated agent staffing & management optimization to increase connects per hour and lower data costs
💯% compliant:  PCI, HIPPA, TCPA, FTC, & SEC compliance

Call Center Improvement

Call Center Improvement is a boutique contact center and outsourced business process systems consulting agency providing short term high impact change management services to SME clients excluded from being able to retain specialized talent cost effectively.

Our services provide  to simplify management of optimized 35-150 FTE contact centers focused on total net program 📈  profitability.

Talent Acquisition & Management
Workforce Management
Interaction Guides
Remote telephony & IT systems management
Quality Assurance and Control program Implementation
Agent Performance
Remote Call Center Supervision

Our diversified TALENT MATRIX is able to implement 

Customer Acquisition & Support
Client Onboarding & Services




Please contact cxguy@turtleisland.solutions for specific CONTACT CENTER MANAGEMENT service descriptions.

Owner

Exceptionaire Technologies

Exceptionaire Technologies is an award-winning outsourced IT & Online Marketing services provider partnering with clients to develop intelligent products within the 🚗, retail, hospitality, real estate, media & technology.

With the help of my partner, I was responsible for the design, implementation, and management of targeted client acquisition & management systems that helped a 37 person company operating at a loss, transition into an 88 person team predictably producing 40% profits. 

Reach out if you're going to be visiting Pune 🇮🇳

Founder - Chief Experience Officer

iQor

iQor is a team of 35,000 passionate employees harnessing 💡 CX technology to deliver an outstanding omnichannel customer experience for brands across the globe. 

Spanning nine countries, we enable diverse teams to scale our BPO digital solutions from local to 🌏 to create the CX experience brands demand to win and keep customers. 

Our BPO solutions result in customer experiences optimized with a 😊  in each interaction. 

Our culture creates 😊  employees who delight customers. 

At iQor I was responsible for the operations and client management of utility service providers regulated by the PUC operating on 90/10 SLA agreements.

SVP Utilities

Americall - Teleperformance

Americall Group Inc.,  now Teleperformance was a customer acquisition & management Business Process Outsourcing service provider supporting Fortune 500 clients across multiple industries
🔹Financial Services & Insurance
🔹Telecommunication
🔹Education
🔹Direct Mail
🔹E-commerce
🔹Political
🔹Non Profit

Manager

McDonald's

At 15, I made the biggest career decision of my life and decided free 🍔🍟 and an air conditioned work environment were better than manual labor in 100+ temperatures detasseling 🌽. 

On my 2nd day, the GM explained how I could 💲  more, cleaning less, if I could take orders and bag 🍔🍟 faster.  

As a senior in highschool I got a corporate education
🔹Sales forecasting & Integrated Inventory Management
🔹Process & Training Systems Management
🔹 Frontline Worker Team Management
🔹P&L vs Profitability Management
🔹People are 🔮  predictable, customers aren’t 🎱

General Manager

Omni Experience Mathematician | Revenue & Profitability Management | BPaaS | Interaction Management | Outsourcing | 🏝️Expert | Let's 💬

I use data and behavioral sciences to architect 💡 intelligent information systems capable of producing predictably profitable experiences
 
In the Corporate Consulting & BPO industries, I was responsible for the design, implementation, and management of direct to consumer Omni Channel Customer Acquisition & Management Systems for clients within the Financial Services & Insurance, Telecom, Utilities, Political, and E-commerce industries across multiple channels.
 
📬 Direct Mail
📩 Email
💬 Chat
📲 SMS
📞 Voice
📺.Television
 
The outsourcing industry taught me to generate profits, providing better value at a lower cost.
 
🔸As an independent Contact Center & Business Process Consultant, I've helped multiple BPO & SME (5-50M) clients automate performance with 💡 systems designed to simplify talent management & reduce costs through process system simplification and error reduction.
 
🔸 As a contract COO, I've helped service-centric clients implement Business Intelligence 💡 engineered to data driven and augmented, scalable people systems capable of producing 🔮 profit.
 
🔸 As a fractional CXO, I've helped SaaS & Startup clients increase user adoption & reduce client management costs with integrated client education & marketing systems engineered to increase LVC through customer experience improvement.
 
🔸As an Offshore Software & Digital Marketing Agency Owner, I monetized my skills to reverse buy a service-based software development & digital marketing company, now Exceptionaire Technologies.
 
Currently, the majority of my time is invested in developing Ti Solutions & launching Life in Koh Tao, 🐢🏝 🇹🇭

taplio

The Battle

Matthew Holman

Todd Nelson

Followers

Posts

Engagements

Likes

Performance ScoreMatthew Holman's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Matthew Holman

Todd Nelson

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Matthew Holman's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreMatthew Holman's LinkedIn Performance