DFRNT

We provide a data product builder for logical twins, digital twins with a datalog logic layer. The platform includes a complete data modelling and logic authoring environment for schema, data, and logic, and the data products include similar properties as a software code repository, but for data: version history, branching (workspaces), clone, push and pull, and local instances.

We help customers and partners collect, connect and collaborate on knowledge dots (in graphs) to bring direction, structure and positive intentional change to changemaker initiatives on a global scale 🌍  

DFRNT is a SaaS, Software as a Service, to support the intersection of Resilience Engineering, Human Behaviour Change and Strategy Execution. It enables sensemaking in initiatives characterized by complexity and ambiguity. 

It helps capture emergent knowledge, visualize knowledge dots and dependencies, manage direction as opposed to tasks and activities, and decompose, learn and iterate on hypotheses and strategies in impact journeys. 

Our data product builder for portable logical twins is hosted at https://dfrnt.com. It helps you build knowledge graphs as portable data products so you can perform deductive (accurate reasoning) AI logic using logical metadata.

Founder

Twinfox.ai

Modern organisations are painfully limited by rigid structures of tabular data in a complex world.

The Twinfox Platform is a model-based information processing platform, that not only enables powerful query and update capabilities but also empowers customer to drive their competitive edge.

With its easy integration and intuitive interface, the Twinfox platform by DFRNT revolutionises business information management and helps customers adapt quickly to evolving market needs.

In short, what we do is to make it easy to build cutting edge information-centric solutions that drive a competitive advantage; by moving from tabular data to graphs of business information objects that are bound to an adjustable, controlled and flexible information model.

Platform designer and co-founder

ChangeAbility AB

We're a consultancy and think tank, with close mutual ties with DFRNT®, that helps customers and partners bring direction, structure and the ability to change in large initiatives and organisations. 

We provide consulting services in the intersection between Resilience Engineering, Human Behaviour Change and Strategy Execution. Enterprise clients hire us to build prerequisites for change into the organisation through organisational and enterprise architecture towards resilience.

We mostly deliver initiatives together with changemakers who are part of enterprises with more than 10000 employees. Examples of deliveries we've completed successfully spans adoption of new ways of working in a sales and marketing department, cross-domain secure software engineering capabilities, adoption of new ways of working with expense reporting, resilience engineering for secure IIoT and procurement capability enhancement and associated project preparations.

Managing Director / Co-founder

Stickybit AB

Senior Consultant and Digital Advisor

AIDITTO

Co-Founder

Ortelius

We provide Digital Twins of Organisations. What happens to you when competitors get a corporate brain before you do? We help you stay ahead!

More specifically, we help customers unleach the amazing power and insights from connected, structured and organized knowledge assets, with the inorigo product by Ortelius.

We help you with strategic execution by making significantly better use of the corporate knowledge assets that you, your peers and your systems have and connect meaningfully. We work with the next generation knowledge technology, the corporate brain.

Forefront Consulting

I support clients in their digitalization journeys. I help improve stakeholder experiences, for our clients' customers, internal users and partners, working on both teamwork and technogy.

Sony Mobile Communications

From 2009 until 2013, Solution Manager for business process integrations with B2B speciality, following the Corporate IT delivery process in global multisite project deliveries with an outsourced delivery model. Primary areas of focus were global customer process integrations (shipment, order, invoicing, planning) and R&D internal systems integrations. Main backend systems were SAP systems, the product database and the PLM system.
As of 2013, Solution Manager for Customer Services systems in the Knowledge Management and Repair Management areas.

Solution Manager Integration and Customer Services

Connecta AB

Consultant working with challenging assignments in business and IT contexts with technical project management, global project delivery, systems architecture and integration, business analyst roles.

IT and Management Consultant

Consultant within the areas of project and solution management for Sony Ericsson and service delivery for UNIX and Linux based systems. Philippe was involved in developing the web user interface for the Stickybit Licensetracker Software Asset Management (SAM) product.

Senior IT Consultant

I help clients and customers improve the digital business capabilities of their organisations. Recent engagements includes Solution Architecture for Customer Engagement Platforms, OT Application Security, Customer Service Knowledge Management, Procurement/Sourcing to Pay and Supply Chain Integration capability uplifts, always in collaboration with passionate industry leaders. 

Digital architect at heart, combining human behaviour change with detailed technical knowhow on how to ensure adequate digital transformations.

Current focus areas: Online Customer-facing Digital Systems, OT/IIoT AppSec Cybersecurity (IEC 62443 4.x), Compliance Crosswalks Data Modelling, Quantitative Risk Assessments, Secure Software Development practices, Business Capability Framework Research and Authoring for clients, Application Security, Zero Trust, Threat Modelling, Organisational Change, and Specifying Structured Digital Information.

Management oriented with a positive can-do attitude, an outgoing energetic personality and with demonstrated proficiency working in global organizations with local, outsourced and distributed teams. Extensive experience from managing implementation projects, software development and IT operations.

Specialties: Solution + Enterprise Architecture, OT Security, Cybersecurity, Resilience Engineering, Knowledge Management, Project Management, IT architecture, system scalability, solution design, technical project management, supply chain process integration, business analysis, enterprise application integration (EAI), B2B process integration, software development and the modern tech stack.

Philippe Höij

Genesys

Account Director 

Vergic Engage

Puzzle acquired Vergic in 2021.  

Worked with customers like, Telenor, Storebrand, Clas Ohlson

Director Business Dev. & Account Executive 

IKEA

Worked within the Global CX Organisation developing the IKEA Customer Support Centers

- In the project delivering a new global Genesys Contact Center Platform to 30 local sites
- Introduced proactive digital engagement, increasing online conversion rate in check out from 3,8% to 25%
- Introduced a global digital training for all workforce managers

Global CSC Business Developer

During my 10 years as the Global CS Manager at H&M I gained a huge experience around eCommerce, Customer Experience and Operational Best Practices, working for Genesys gave me the possibility to combine my skills and experiences with the capabilities of the Genesys CX platform to help other companies to utilize the features and deliver a great CX.

- Improved digital customer experience, reduced customer effort and improved operations
- Helped customers improv online conversion rate
- Increased customer satisfaction and 1st contact resolution

Worked with customers like: Marks&Spencer, Swedbank, Vodacome, Telenor, DNB, Mercedes and Bank of Ireland

Business Consulting Director

Started as a Customer Service Manager in Sweden 2002 with 120 employees and left the organisation as the Global CS Manager responsible for a organisation with +1500 employees in 8 countries.  

- Started Contact Centers in Denmark, Germany, The Nederland's, Spain, UK & US.
- In the H&M expansion team starting up E-com in Germany, NL, Austria, UK & US.
- Developed H&M Customer Service to a profit center with a yearly sales of +1 billion SEK.
- 3 times Winner of Best Customer Service in Sweden
- Winner of Best CX in the Nederland's
- E-com brand of the year 2012
- Member of the board (Svensk Digital Handel)

All this together with a great team of people that I had the privilege to work with during my 10 years at H&M.

Global Head of Customer Service

Sällma AB

Created and executed Sales training for Account Managers in Sweden. Worked with  Coach training in several organisations. Some of the companies I've trained and coached people in was Nokia, Telia and Statoil. 

I also wrote the Swedish book " Kundmatchen" (The Customer Game) together with a colleague from Sällma, and the book was publish by one of the biggest publisher in Sweden (Liber AB)

Account Executive & Senior Principal Consultant

Trygg-Hansa

Trygg-Hansa is owned by RSA, one of the world's largest non-life insurance companies. 

Trygg-Hansa offers comprehensive covers of non-life insurance for private persons and companies

The company works in a Nordic organization and has four major business areas: Commercial, Personal, Care and Nordic Risk Solutions/Marine. Claims is operated in the unit for Operations

Sales Business Development

O. Kavli AB

Started as a trainee and then moved in to a roll working as a Account Manager with my own district an sales budget in Sweden.

Account Executive

+25 years in different Management, Sales & Customer Experience roles at Trygg-Hansa, H&M, IKEA and Genesys. Started and managed CX organisations that grow to +1500 employees in 8 countries. Today I'm helping brands and organisations to deliver a great customer experience while increasing revenue.

- Started up Customer Support Centers in The Nederlands, Germany, UK, US and Spain
- 3 times Winner of Best Customer Service in Sweden
- Winner of Best CX in the Nederland's
- E-com brand of the year 2012

Author of the Swedish Book "Kundmatchen"  (The Customer Game) and one of two people running the Swedish YouTube channel “Utan spaning ingen aning” https://www.youtube.com/channel/UCNYWfkNhz1TaROK02NcJouA

taplio

The Battle

Philippe Höij

Jan Wärmlind

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