DFRNT

We provide a data product builder for logical twins, digital twins with a datalog logic layer. The platform includes a complete data modelling and logic authoring environment for schema, data, and logic, and the data products include similar properties as a software code repository, but for data: version history, branching (workspaces), clone, push and pull, and local instances.

We help customers and partners collect, connect and collaborate on knowledge dots (in graphs) to bring direction, structure and positive intentional change to changemaker initiatives on a global scale 🌍  

DFRNT is a SaaS, Software as a Service, to support the intersection of Resilience Engineering, Human Behaviour Change and Strategy Execution. It enables sensemaking in initiatives characterized by complexity and ambiguity. 

It helps capture emergent knowledge, visualize knowledge dots and dependencies, manage direction as opposed to tasks and activities, and decompose, learn and iterate on hypotheses and strategies in impact journeys. 

Our data product builder for portable logical twins is hosted at https://dfrnt.com. It helps you build knowledge graphs as portable data products so you can perform deductive (accurate reasoning) AI logic using logical metadata.

Founder

Twinfox.ai

Modern organisations are painfully limited by rigid structures of tabular data in a complex world.

The Twinfox Platform is a model-based information processing platform, that not only enables powerful query and update capabilities but also empowers customer to drive their competitive edge.

With its easy integration and intuitive interface, the Twinfox platform by DFRNT revolutionises business information management and helps customers adapt quickly to evolving market needs.

In short, what we do is to make it easy to build cutting edge information-centric solutions that drive a competitive advantage; by moving from tabular data to graphs of business information objects that are bound to an adjustable, controlled and flexible information model.

Platform designer and co-founder

ChangeAbility AB

We're a consultancy and think tank, with close mutual ties with DFRNT®, that helps customers and partners bring direction, structure and the ability to change in large initiatives and organisations. 

We provide consulting services in the intersection between Resilience Engineering, Human Behaviour Change and Strategy Execution. Enterprise clients hire us to build prerequisites for change into the organisation through organisational and enterprise architecture towards resilience.

We mostly deliver initiatives together with changemakers who are part of enterprises with more than 10000 employees. Examples of deliveries we've completed successfully spans adoption of new ways of working in a sales and marketing department, cross-domain secure software engineering capabilities, adoption of new ways of working with expense reporting, resilience engineering for secure IIoT and procurement capability enhancement and associated project preparations.

Managing Director / Co-founder

Stickybit AB

Senior Consultant and Digital Advisor

AIDITTO

Co-Founder

Ortelius

We provide Digital Twins of Organisations. What happens to you when competitors get a corporate brain before you do? We help you stay ahead!

More specifically, we help customers unleach the amazing power and insights from connected, structured and organized knowledge assets, with the inorigo product by Ortelius.

We help you with strategic execution by making significantly better use of the corporate knowledge assets that you, your peers and your systems have and connect meaningfully. We work with the next generation knowledge technology, the corporate brain.

Forefront Consulting

I support clients in their digitalization journeys. I help improve stakeholder experiences, for our clients' customers, internal users and partners, working on both teamwork and technogy.

Sony Mobile Communications

From 2009 until 2013, Solution Manager for business process integrations with B2B speciality, following the Corporate IT delivery process in global multisite project deliveries with an outsourced delivery model. Primary areas of focus were global customer process integrations (shipment, order, invoicing, planning) and R&D internal systems integrations. Main backend systems were SAP systems, the product database and the PLM system.
As of 2013, Solution Manager for Customer Services systems in the Knowledge Management and Repair Management areas.

Solution Manager Integration and Customer Services

Connecta AB

Consultant working with challenging assignments in business and IT contexts with technical project management, global project delivery, systems architecture and integration, business analyst roles.

IT and Management Consultant

Consultant within the areas of project and solution management for Sony Ericsson and service delivery for UNIX and Linux based systems. Philippe was involved in developing the web user interface for the Stickybit Licensetracker Software Asset Management (SAM) product.

Senior IT Consultant

I help clients and customers improve the digital business capabilities of their organisations. Recent engagements includes Solution Architecture for Customer Engagement Platforms, OT Application Security, Customer Service Knowledge Management, Procurement/Sourcing to Pay and Supply Chain Integration capability uplifts, always in collaboration with passionate industry leaders. 

Digital architect at heart, combining human behaviour change with detailed technical knowhow on how to ensure adequate digital transformations.

Current focus areas: Online Customer-facing Digital Systems, OT/IIoT AppSec Cybersecurity (IEC 62443 4.x), Compliance Crosswalks Data Modelling, Quantitative Risk Assessments, Secure Software Development practices, Business Capability Framework Research and Authoring for clients, Application Security, Zero Trust, Threat Modelling, Organisational Change, and Specifying Structured Digital Information.

Management oriented with a positive can-do attitude, an outgoing energetic personality and with demonstrated proficiency working in global organizations with local, outsourced and distributed teams. Extensive experience from managing implementation projects, software development and IT operations.

Specialties: Solution + Enterprise Architecture, OT Security, Cybersecurity, Resilience Engineering, Knowledge Management, Project Management, IT architecture, system scalability, solution design, technical project management, supply chain process integration, business analysis, enterprise application integration (EAI), B2B process integration, software development and the modern tech stack.

Philippe Höij

Customerz

Customerz is THE collective of Customer Success Management experts. Based on our values and expertise, we offer personalized support to brainstorm your customer experience challenges together; we help you structure and optimize your processes, tools, KPIs, and teams.

Our objective? To maximize the value of your products/services and create lasting relationships with your customers.

Consulting: Audit and support for your CS strategy
In-House: Support for your operational needs or transitional management
Ops: Recommendations and tool implementation
Projects: Project manage the implementation of your HR software

Customer Success Advisor / Consultant

Women in Customer Success

12 week volunteer program coaching and mentoring women leaders and individual contributors in the Customer Success space.

Power Up Mentor

Catalyst Software

Invited to be a Growth Coach for the Spring '23 and Fall '23 Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

CS Growth Coach

CoachHub - The digital coaching platform

Head of Customer Success for the Nordics, Benelux, CEE, CIS countries. Scope 6.2mio ACV.
Led a 100% remote and highly culturally diverse team of High-Touch CSMs for a German scale-up and mission to democratize coaching to every level of the workforce and helping organizations scale their coaching programs with a leading yet intuitive platform combined with a global pool of highly qualified & certified coaches.

• Empowered and enabled a solution & growth focused mindset within the team in a context first of fast growth then one of fast deceleration and a lack of job security in challenging Economic times.
• Shaped and adapted processes and segmentation for successful CS practices within the region, including the implementation of Success Plans, Account at Risk Reviews, and sharing learning sessions.
• Collaborated with the sales, marketing, and behavioral science leads in the region to create an impactful and pragmatic value-driven experience for our customers.
• Implemented a CS Competency framework.

Head of Customer Success

Cornerstone OnDemand

•	Built up this newly created position to oversee CS/AM enablement and CS operations to maintain a European CS standard in new structure of CS teams reporting into Sales. Scope 40 CSMs / 200mio ARR.
•	Led pan-EMEA and global initiatives and programs across the EMEA base, working in partnership with the Account Management and CS teams.
•	Drove the onboarding and continued upskilling of all CSM and AM teams.
•      Rolled out Gainsight to the Account Management team, including the creation of a Adoption Championship.
•	Managed program effectiveness with ongoing metrics analysis from systems such as Salesforce and Gainsight, to provide improvement recommendations using practical business cases.
•	Co-led the Client Health/NPS/SWAT process.

EMEA Program Manager

•	Led a team of talented Client Success Managers for the French speaking mid-market / digital CS segments. Scope 30mio ARR.
•	Coached and developed team members to meet their career goals and enable them to reach their top performance both in my team as well as enable their transfer to other teams like Product and Account Management.
•	Defined and implemented the strategy of customer engagement for my region.
• Drove digital activities for the region including our community, forums, webinars, onboarding, user groups, office hours, product release readiness...
•	Collaborated with Account Management to build and execute account plans.
• Owned key metrics (using Salesforce and Gainsight as well as internal system) to support our strategy.
•	Developed best practices and processes to mitigate risk to our client's success.
• Worked cross-functionally with Product, Customer Support, and other internal teams to advocate for clients' needs.
•	Managed client escalations.

Manager, Client Success Services

Managed a portfolio of accounts from mid to high touch, providing guidance in support of key integrated talent management initiatives ; responsible for supporting client’s adoption and continued satisfaction with the highly technical and complex Cornerstone OnDemand Talent Management solution.

Main missions were:
• Providing best practice recommendations, expert-level application support, assisting clients in solving point-in-time challenges, and partnering with the client to increase the effective use and adoption of the Cornerstone solution.
• Proactively assessing, validating, and clarifying clients needs to ensure strategy, process, and solution configuration alignments
• Taking ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience and perception of value with Cornerstone.
• Connecting clients - facilitate their engagement with other clients to share functional or industry experience.
• Serving as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.

Client Success Manager

Monsanto Company

•	Classic Generalist providing functional expertise in all areas of HR, including staffing (Taleo), employee relations, compensation, benefits, organizational development, training, regulatory compliance, coaching, employee advocacy, performance management, employee transfers and other HR functions.
•	Oversaw the development and administration of policies and procedures and management of personnel files and pensions.
•	Works Council point of contact together with the GM.
•	Led the local implementation of the Global project to implement Success Factors. 
•	Reduced 25% of staff in Germany as part of a global redundancy project without the need to go to court.

HR Lead Germany

Nyrstar

•	Reported to the Chief HR Officer and SHE, responsible for formulating and delivering strategies and global programs to enhance organisational capability; incorporating succession planning, leadership development, HR function effectiveness, and talent management.
•	A mix of Corporate HR Director and Global Business Partner for the Smelter Business. Also responsible for leading global and regional HR projects, M&A support (due diligence and integration), and recruitment of top management.
•	Was lead HR in a cross functional project to create a global post acquisition integration plan. Sponsored the implementation of Cornerstone OnDemand’s LMS.
•	Left due to redundancy in downsizing project.

Group HR Manager

Vale

Implementation of HR Initiatives (Peoplesoft, SuccessFactors, HR planning, Hay evaluations), Coordination of Talent Management programs such as Career and Succession Planning and Performance Evaluations, Training & Development Plan, support to HR projects such as restructuring, or recruitment for new office, and local Employee Relations contact.

Sr. HR Specialist EMEA

Main responsibilities include Employer Branding, University Relations, and Recruitment Strategy
Recruitment of top management

Head of Recruitment and HR Planning EMEA

Special project: Led all aspects of the HR function, achieving the on-time set up of a new commercial office and Pellotizing plant in Oman, a 1 billion USD investment, with a goal of 500 direct employees for the operation phase.
Led the recruitment strategy, created Employer Brand together with Communications department, implemented a Trainee Program to bring newly graduated Omani Engineers into the business, first intake of 100 (10 of which were women), built up a local HR team, participated in negotiations with governmental and other organizations, and established HR processes.
 - This was one of the best projects ever - ask me about it!

EMEA Regional HR Analyst

With eight years of hands-on experience in B2B SaaS Customer Success, in addition to my 10 years in Talent Management for large multinationals where I reached a global level reporting to the CHRO, I am a passionate leader who advocates for combining innovative strategies with deep customer understanding by building customer-centric and culturally diverse teams. I have successfully led and scaled CS teams across different regions, segments, and markets, delivering high customer satisfaction, retention, and growth.

As the former Head of Customer Success for the Nordics, Benelux, CEE, and CIS countries at CoachHub, a German scale-up, and Manager of the Mid-market French speaking CS team at Cornerstone OnDemand, I empowered and enabled a solution and growth-focused mindset within a 100% remote team of High and Low-Touch CSMs. I  shaped and adapted processes and segmentation for successful Digital CS practices within the region, collaborating with sales, marketing, product, and operations teams. I also had the chance to build up a newly created CS ops position to oversee CS/AM enablement and lead initiatives and programs across the EMEA base as EMEA Program Manager at Cornerstone OnDemand. Throughout I highlight the importance of adapting to changing customer and business expectations.

I have a strong background in Human Resources Management, with an MBA which helps with people leadership and business context understanding. I also have a lifelong international background, having lived, studied, and worked in different countries, and I am fluent in English and French, and advanced in German and Portuguese. I am always eager to learn new languages, cultures, and perspectives, and to contribute to a positive and inclusive work environment.

I currently leverage my extensive experience to benefit Customerz' and my own clients of all sizes and maturity levels. As a freelancer I coach new managers and CSMs that want to level up, conduct workshops that I have designed for CS teams, focusing on core customer success concepts and best practices throughout the customer journey—from discovery sessions and success plans to risk identification, planning, and opportunity finding.  I have also had the chance to work as Project Manager helping my clients to implement HRIS and other HR related systems..
I look forward to bringing my diverse background and deep expertise in customer success to help you achieve your goals.

taplio

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Philippe Höij

Celine Bocchi

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