Readly

Managing the Global Operations Team responsible for the publication of >5,000 magazines on the Readly platform

KEY RESPONSIBILITIES
■ Plan and monitor the day-to-day running of the Operations Business to ensure maximum efficiencies

■ Continuous evaluation of the efficiency of business procedures according to organisational objectives, and apply improvements; validate overall performance by gathering, analysing and interpreting data and metrics

■ Manage relationships and contracts with external vendors, including new partner assessments

■ Review financial information and adjust operational budgets to promote profitability

■ Develop the vision and strategy for Global Operations

■ Management of company-wide projects and programmes

Head of Content Operations

Scripps Networks Interactive

I identified areas of the business that needed developing, and created solutions to make the operations more efficient and productive, directly and positively impacting the performance of the company

Strong project planning skills; highly experienced in working with internal and external development teams and provided direction for business development

Oversaw system testing and upgrades; created testing requirements and 12 month project plans

Excellent understanding and experience of change management and business escalation


ACHIEVEMENTS
■ Reduced business critical issues by 65% in the first 8 weeks of managing the Programme Rights and Financial system

■ Increased data entry productivity by 500% (15 hrs to 3 hrs) by implementing automated data upload

■ Reduced requirement of external consultancy by developing and delivering in-person training to team

■ Oversaw the financial month end reconciliation of six major external deals resulting in $9.5M of revenue being recognised in fiscal year

■ Presented departmental strategies in workshops and company meetings of up to 120 people

■ Led three major system upgrades in eight months resulting in the resolution of 13 critical issues and 4 enhancements

Senior International Business Analyst

Leadership role responsible for operations and business administration of all owned and operated channels across the UK, EMEA, APAC & Latam


KEY RESPONSIBILITIES
■  Management of programme rights across internal and external international business

■  Management of in-house fulfilment

■  Budgeting and forecasting of external agency spend
 
■  Operational planning and development
 
■  Revenue & feasibility analysis of new and existing business


KEY ACHIEVEMENTS
■  Delivered 7% saving in external agency costs through simplified budget management and better use of internal resources

■  Customised 160 hours of Lifestyle programming; negotiated costs with external vendors

■  Oversaw a 49% YoY increase in programme fulfilment of owned and operated channels by introducing standardised workflows and quarterly data management analysis

■  Member of management team responsible for implementing a Rights and Financial management system across the international business
 
■  Analysed 40,000 hours of programme rights to ensure a successful launch of a new
channel across 19 countries; oversaw the launch fulfilment of 250 hrs of content

Director of International Operations & Distribution

Discovery Communications

Managed projects for Discovery Communications, the world's #1 nonfiction media company reaching more than 1.5 billion cumulative subscribers in 210 countries (revenue of $4.5 billion in 2012)

KEY RESPONSIBILITIES
■  Oversaw programme business operations and managed a multi-million dollar programming budget within Central and Eastern Europe, Middle East and Africa whilst reviewing and monitoring all budget expenditure

■  Advised on channel strategy and financial modelling processes on channel launches and new business initiatives

■  Delivered over 1,500 hours of TV programme rights, resulting in the launch of three new channels in Africa

■  Aligned as a key member of the international management team for the global rollout of company-wide multi-million dollar content and finance system

■  Chaired and organised International Planning forums for programme and channel strategy, as well as business operations and best practices


KEY ACHIEVEMENTS
■  Achieved increase in efficiency of a newly acquired TV channel in the Middle East by developing a streamlined content supply strategy

■  Implemented new tax directive including organising staff, technology and operations to achieve a semi-automated process at negligible operating cost to the business

■  Led on the delivery of a $45M programming budget within <1% of plan by comprehensive reporting and presentations to senior management

■  Won two company awards for the control and forecast of business budget strategy and the successful launch of a company wide programming system

■  Achieved 40% reduction in financial and information errors by creating automated budget reviews and standardised data inputting, as well as, a 100% internal and external audit pass rate

■  Reduced labour costs by developing automatic database averting need for additional hire

Programme Operations and Content Manager

Managed a team of three people accountable for the programme supply and monitoring and managing of TV programme rights 

KEY RESPONSIBILITIES
■  Improved level of team efficiency by conducting work-flow assessment and re-organising staff roles 

■  Tracked multi million dollar budget within Europe, Middle East and Turkey

■  Advised project team on over 2,000 programming hours and acquiring programmes from both Discovery and external production companies

■  Managed and reviewed the programme portfolio whilst processing all financial payments 

■  Launched a high definition channel in France and a lifestyle channel in Portugal to increase market share in these regions creating new business and increased revenue


KEY ACHIEVEMENTS
■  Built team from 2 to 4 individuals over a short period of time and securing 100% staff retention

■  Supervised financial database reconciliation resulting in $1M records amended

Programme Rights Supervisor (EMEA)

■  Supported the Director of Programming with new channel launches and implementation of channel strategies through the assessment and administration of programme rights

■  Handled all aspects of the purchasing and administrative duties for the Discovery channels across Europe, Middle East and Africa

■  Made editorial decisions on programming in compliance with OFCOM and Discovery guidelines

■  Researched and sourced programming material from external production and distribution companies and liaising with individual country planners 

■  Ensured all payments, contracts and legal requirements were accurate and meet specific standards

Programme Rights and Evaluation Executive (EMEA)

Inside Luxury Travel

Programme Producer on international programme broadcast in over 100 million countries

KEY RESPONSIBILITIES
■  Organised and coordinated all aspects of the show and researched and created a three week travel production itinerary


KEY ACHIEVEMENTS
■  Achieved full programme production in less than three months and under £60K

Programme Producer

Delivered a series of projects across the UK to improve and develop the working practices in the Audience Research Department

KEY RESPONSIBILITIES
■  Implemented 8 individual projects - meeting all requirements on time and in budget


KEY ACHIEVEMENTS
■  Achieved $100K reduction in department overspend by establishing ROI metrics and budget controls to improve prioritisation of the $2M department budget

■  Delivered 15% improvement in efficiency and accuracy by standardising procedures and reporting

Project Manager (6 month contract)

BBC Studios and Post Production

Played a key supervisory role in the Studio Allocations Department and leading a team of 8 employees responsible for coordinating and scheduling over 400 in-house and freelance staff for the 15 TV studios across London

KEY RESPONSIBILITIES
■  Negotiated on a regular basis with union, including scheduling, under European and union rules 


KEY ACHIEVEMENTS
■  Delivered cost reductions of 20% by assessing and appraising two new external staffing agencies

■  Reduced business costs and time by an average of 4 minutes per schedule change by implementing innovative approach

Studio Allocations Supervisor

Coordinated and scheduled camera operators, engineers and electricians for studios within Television Centre and Elstree

Studio Allocator

Supported the Allocations Team and ensured all studio staffing requirements were met

Studio Allocations Team Assistant

I can help senior teams launch new business, drive efficiencies and develop operations. I have over 20 years' experience of business analysis, strategic development and cross-functional team leadership.

The best operational minds in the industry all have one thing in common — the ability to zoom out to zoom back in.

Which in technical terms, is they either have the practical solutions to establish and implement effective strategies, or work with someone like myself to implement the systems for them.


**A BIT ABOUT ME**

With over 20 years experience within the industry, my mission is to help Operations Leaders to simplify and rectify challenging projects so they can build a successful business whilst achieving their goals and objectives.

Whether looking to increase revenue, build and develop a team, implement organisational change or reduce operating costs, I specialise in delivering practical strategies, systems, and processes that not only simplify but produce strong results.


**WHAT I'VE DONE IN THE PAST**

During my career I have helped to grow small businesses from start-up to profitability, and multi-national organisations from million dollar revenues to billion dollar revenues.

Successes include:
•	Building the International Sales division at Scripps Networks from start-up to a multi-million dollar business
•	Growing the EMEA business at Discovery inc. through the launch of new channels and managing the $80M programming budget
•	Expanding the global operations at Readly and increasing production efficiency by 20% in 6 months through the introduction of automated tasks and standardising procedures across department


**WHY AM I DIFFERENT**

Operational Leaders want to understand the best and most productive ways to implement positive and critical change.

My understanding of both the technical and commercial sides of business means I have been able to support leaders at all levels. Together we have consistently delivered innovative and effective solutions resulting in significant benefits and increased revenue.

For the past 10 years I have been a major contributor to business growth and can implement organisational change, reduce operating costs and increase profit. I am skilled at forming new alliances and can open dialogue at senior management and board level. I am also experienced in leading teams, as well as working in a self-motivated environment.


**CONTACT**

If you would like to know more, please DM me on Linkedin or email me at thomas.heneker@hotmail.co.uk

And If you are interested in how to implement tried and tested strategies into your business, you are very welcome to visit my website www.thomas.heneker.com

Thomas M Heneker

Hibernian Airlines Ltd

Managing Director and Accountable Manager

I am a leader in a startup organisation with a dual remit to drive the business strategy and mature and rationalise the operational function. I have established the operations department, including redesigning structures and processes to align with the business strategy and increase commercial performance.

I lead compliance with all applicable regulations and directed the entry into service of new aircraft types and approvals for Low Visibility Operations and Electronic Flight Bags to increase commercial versatility and operational resilience. 

Most recently, I have guided the airline through the cessation and resumption of services due to Covid-19.

Director Of Flight Operations

CityJet

I led a large dispersed team of pilots and crew across Europe. I created and executed the flight operation strategy, streamlined OCC procedures, and implemented new Crew Procedures. 

During this time, the company acquired a new airline and 10 other aircraft, and I motivated the teams to work at pace, without sacrificing quality, to manage the changes.

General Manager Flight Operations

My remit was to establish and manage a new operation for recently acquired clients, leading a team of 180.

I successfully managed the complex and highly regulated Entry into Service (EIS) of 12 aircraft including, budgets, flight operations, cabin services, engineering, maintenance, regulatory certifications, staff training and communications

CityJet Nordic Operations Manager

I managed a team, of pilots, including their recruitment, training, performance management and delivered a range of financial, safety and quality KPIs.

Base Captain

Captain

VLM Airlines

Training both new FO’s and Captains to line operational flying including the challenging task of training in the London TMA and into London City Airport (cat C airfield). Carrying out line Checks to ensure high standard and adherence to SOPs.

Line Training Captain

Managing the flight crew for between 3 and 5 aircraft. Ensuring smooth operations and maintaining motivation and high morale. Solving issues relating to morale, uniform, commuting, and pay. Started process for setting up of the UK working council. In addition ensuring good relations and compliance between the airline and the Airport operator and NATS (ATC provider).

klmuk

Air Uk

Senior First Officer

Cabair International (UK) Ltd

Senior QFI 

I am a senior leader and trusted advisor to aviation industry bodies and C-Suite executives of complex global organisations. I solve business challenges and manage the operational structures that grow revenue and profit and create a safety-first culture. I develop processes and working practices that are pragmatic, trusted, efficient and deliver operational safety and complex,  exacting regulatory compliance.

I am a visible and charismatic leader of multidisciplinary teams.  I inspire and develop my teams to be bold, original, challenge norms, strive for excellence and support them to realise their potential.

taplio

The Battle

Thomas M Heneker

Robert Campbell Smith MBA BA MRAeS

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