McLean Forrester

McLean Forrester is a woman & service-disabled veteran-owned technology and consulting firm based in the Midwest, focusing on generative AI, automation, application modernization, cloud migration, and agile software development capabilities.  Our Founders each have over 20 years experience in designing and delivering technology solutions for private and public sectors.

Co-Founder & CEO

World Wide Technology

Strategic leader for 400+ person Application Services Division spanning software engineering, devops, technical program management, product management, quality assurance, and agile coaching.  Change catalyst for the organization, working across business lines to increase operating efficiencies and collaboration.  Led Strategic Program PMO to include development and implementation of operational models, policies, procedures, key performance indicators, resource utilization, and budget management.  Ensured portfolio management strategy aligned with the organization’s goals and objectives.

Sr Director Software Delivery & Product Management

United States Air Force

I held many positions throughout my 20-year military career, from global supply chain management for the Department of Defense and recruiting operations for the Air Force, to management of an IT portfolio worth over $400M for the US Transportation Command, the nation's global military logistics provider.  No matter the role or the organization, I excelled in building high performing teams and driving results.  My military career taught me how to be an adaptable leader, a change agent, and a strategic thinker, ready for any challenge thrown my way.

Lt Col Retired

Park University

Online and in-person instructor for seven logistics, science and management courses; content developer for two of the courses.

Adjunct Professor

CEO @ McLean Forrester | I help organizations leverage technology to increase efficiency, agility, and profitability.

At McLean Forrester, we build AI solutions that bring you the highest ROI, increasing operational effectiveness and improving the bottom line. 

I started McLean Forrester for a simple reason: I knew we could do better.  Better for clients, and better for the people doing the work. Those are my highest priorities, and they’re the reason we consistently deliver exceptional value.

For over 25 years, I’ve been in the thick of leadership, technology, and program management, watching how the right strategy and the right team can completely transform an organization. But I also saw where companies fell short: chasing deliverables without caring enough for the people or the clients who make success possible.

At McLean Forrester, we change that equation. We take care of our people so they can take extraordinary care of our clients. It’s not fluff.  It’s how we achieve results that last.

My career has been built on turning big challenges into “I can’t believe we did that” moments. From rescuing a company on the brink of collapse to creating platforms that help families in crisis, I’ve seen the power of pairing smart, innovative solutions with genuine human care.

I believe in leading with empathy, executing with excellence, and making sure every solution connects directly to the real-world needs of the people it serves. Because when clients feel valued and teams feel supported, the results speak for themselves.

Checkout my YouTube Channel here where I share the lessons, stories, and systems that help leaders cut through the hype, modernize with confidence, and lead with impact. 

https://www.youtube.com/@HeatherMcLean1

Heather McLean

The magic of Glühwein!

Spent a week in Germany exploring  Christmas markets across a few famous cities, and it's been an amazing trip!

The food, festive atmosphere,  welcoming locals, and of course the Glühwein has made this very memorable, and even better than we could've expected! 

If you're looking for a fun Christmas adventure, you won't be disappointed. 

Have you been?  What was your favorite part? 

PS: We visited Cologne, Mainz, Frankfurt, Nuremberg, and Rothenberg ob der Tauber

Founder & CEO, McLean Forrester | I build high-value AI solutions that transform organizations. | People-First Leader in Tech & Transformation

Being a woman founder in tech feels like I'm always auditioning for the lead role, even though I created the part.

I'm proud, excited, but also pressured. 

Pressure to prove I belong. To be twice as prepared, twice as resilient, twice as patient. To be seen as competent.

Some days it's exhausting. Carrying the burden of leadership... people counting on me for their livelihood. And doing it alone.

But then there are moments when I see my team thrive. Or when I watch another woman step up, speak out, and own her space. 

It's then I realize I'm not just building a company. I'm building a path. Creating something amazing people want to be part of.

A path for others to walk, run, and maybe even dance down. 

It’s not easy. But it’s worth it. And I keep going because I'm also loving every minute of it.

Who’s inspired you to keep going when the road got tough?

#WomenInTech #Leadership #WomenFounders #TechTransformation
_____________________________________________
Like this content? Follow me for more, and join thousands who subscribe to my TechTea Newsletter https://lnkd.in/g8v-qrcQ

No alternative text description for this image

I used to think work-life balance was a myth. 

That if you wanted to build something meaningful, you had to sacrifice weekends, vacations, even sleep. 

But then I looked around and realized what I was missing. 

Dinners with family. Long walks with my husband. The simple joy of doing nothing for a while. 

So I made a change. 

I started blocking off time for life, not just work. 

At first, it felt selfish. But then I noticed something: I was better at my job. More creative. More patient. 

Turns out, rest isn’t a reward. It’s a requirement. 

If you’re waiting for permission to take a break, here it is. 

What’s one thing you do to recharge outside of work?

#WorkLifeBalance #Leadership #Family
__________________________
Join thousands who subscribe to my TechTea Newsletter: https://lnkd.in/g8v-qrcQ

If you post on LinkedIn regularly, something weird happens.

You start to build a little community of friends.

You comment on each other's posts.

You lift each other up.

You start finding ways to promote each other. Send referrals their way.

It's been pretty cool how this has evolved for me over the past year.

Thanks to all my friends in my little club. 

Let's keep lifting each other up!

It's Saturday.  Here's your reminder to stop thinking about work.

Do something fun.

Do something for yourself!

Be with family.

Enjoy life!

Here’s something I wish more leaders would say out loud: I don’t have it all figured out. 

There’s this myth that CEOs are supposed to be bulletproof. Always confident, always decisive, never rattled. 

Truth is, some days I feel like I’m figuring it out as I go. 

And you know what? That’s okay. 

Because leadership is about creating space for others to bring their best self. 

It’s about being honest when you’re stuck, and asking for help when you need it. 

I’ve found that the more vulnerable I am, the stronger my team becomes. 

They step up. They innovate. They surprise me. 

So here’s my challenge: next time you’re not sure, say so. 

You might be amazed at what happens next. 

When was the last time you admitted you didn’t know?

#Leadership #Vulnerability #BeYourself
__________________________________________
Join thousands who subscribe to my TechTea Newsletter: https://lnkd.in/g8v-qrcQ

One of my favorite client success stories ⬇️

A communications firm spent $100K and 12 months building an AI product...
and ended up with zero usable results.

We stepped in with our Prototype-to-Production Method.

✅ In just 1 week, they had:

A working mock-up

A pitch video

A customer feedback loop

From there, we refined their idea with real-world input with a roadmap for a scaled SaaS product that will drive exponential revenue, creating an advantage their competitors won't see coming.

Lesson: Sometimes the best way forward isn’t to keep building.
It’s to stop, reframe, and prototype fast.

#Innovation #RapidPrototype #McLeanForrester #AILeadership
_______________________________________
Join thousands who subscribe to our TechTea Newsletter: https://lnkd.in/g8v-qrcQ

Walking into a 5-star hotel, you feel it immediately:
The warmth. The speed. The way the staff anticipates what you need before you even ask.

That’s the standard we aim for in consulting.

For us, “great service” isn’t about saying yes and sprinting toward a solution. 

It’s about:
- Friendly, human engagement
- Fast clarity 
- Proactive guidance
- Frictionless communication
- Thoughtful details that remove cognitive load from the client

In the clip below, I share a story from a recent client engagement:

They came to us with a proposed solution. Instead of just executing, we hosted a day-long scoping workshop designed around their outcomes, not our template.

We:
- Curated a distraction-free room
- Brought in coffee, lunch, and small touches that made focus easy
- Seated our team interspersed with theirs to reinforce “one team,” not “us vs. them”

By the end of the day, it didn’t feel like two companies. It felt like one product team with a shared vision.

That isn’t “hospitality for hospitality’s sake.”
It’s deliberate service design to accelerate trust and decision-making.

You don’t need a huge firm to do this.
You just need to be faster, clearer, and kinder... consistently.

🎥 Watch the clip below and tell me:
What’s one small “5-star hotel” touch you could bring into your client experience this quarter?

https://lnkd.in/gr8dwGqX

Women are adopting AI 25% less than men. 

That number should shock you, but maybe it doesn't.

So why is this happening? It's about barriers and bias.

Some barriers are easy to spot:
- Lack of representation in tech teams
- AI tools designed without diverse perspectives
- Training that skips over real-world, people-first scenarios

Others are hidden:
- The old myth that some jobs "aren't technical" enough for AI
- The assumption that everyone feels confident experimenting with new tech
- Worried that using AI will make you look like you are not an expert

Here's why this matters for every business:
𝗟𝗲𝗮𝘃𝗶𝗻𝗴 𝘄𝗼𝗺𝗲𝗻 𝗼𝘂𝘁 𝗼𝗳 𝗔𝗜 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗶𝘀 𝗮 𝗵𝘂𝗴𝗲 𝗺𝗶𝘀𝘀𝗲𝗱 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆.
You miss the insights, the use cases, the practical feedback that only a truly diverse team can provide.

Your products get less relevant.
Your teams get less resilient.
Your culture gets less innovative.

If you care about growth, you have to care about who gets a seat at the table.

So, how do we close the gap?

- Open up training and pilots to every function, not just the "usual suspects"
- Build AI programs around real problems your people face 
- Make sure your mentors reflect the diversity you want to see in your teams
- Celebrate and share the wins when women drive real value with AI

Research has proven that 𝙙𝙞𝙫𝙚𝙧𝙨𝙞𝙩𝙮 𝙙𝙧𝙞𝙫𝙚𝙨 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙨𝙪𝙘𝙘𝙚𝙨𝙨.

How does your organization ensure equal access AI?

#WomenInTech #AIDiversity #PeopleFirstLeadership #AIAdoption
______________________________________________
Join thousands who get the latest tech news in our monthly TechTea Newsletter: https://lnkd.in/g8v-qrcQ

Change is hard. 

Even when you’re the one leading it. 

I’ve seen organizations pour millions into new tech, new processes, new org charts... only to end up right back where they started. 

Why? Because they forgot the people part. 

You can automate a workflow, but you can’t automate trust. 

You can roll out a new platform, but if your team doesn’t feel safe to experiment, it’s just another tool collecting dust. 

The real work is in the conversations. The messy, sometimes uncomfortable, always human conversations. 

That’s where resistance melts. That’s where buy-in happens. 

I’ve learned to spend as much time listening as I do planning. 

Transformation isn’t a checklist, it's a relationship. 

What’s one thing you wish leaders understood about change?

#ChangeManagement #BoldLeadership #TechLeadership
_______________________________________________
Join thousands who subscribe to our monthly TechTea newsletter to learn about the latest in tech! https://lnkd.in/g8v-qrcQ

Wishing you a wonderful Thanksgiving holiday!

Ever had someone call you their secret weapon?

That’s exactly what a client said to us the other day.

Not “best vendor,” not “consultant,” not “AI magician.”

Secret weapon.

That made me smile. Here’s how that happens.

Most companies want AI to work for them, but they’re chasing shiny stuff or stuck in endless planning.

We do it differently:

✔ We help them identify the right AI projects, not just shiny ones
✔ We deliver clarity in 2 weeks with our AI ValuePath Sprint
✔ We prototype in 4 weeks to prove value with real data
✔ We build production solutions that actually work

The result? They look like the hero. The C-suite sees impact.
People start asking, “How did you pull that off?”

We stay behind the scenes making sure they succeed.

That’s the kind of partnership we’re proud of.

𝙒𝙖𝙣𝙩 𝙩𝙤 𝙠𝙣𝙤𝙬 𝙬𝙝𝙖𝙩 𝙞𝙩 𝙛𝙚𝙚𝙡𝙨 𝙡𝙞𝙠𝙚 𝙩𝙤 𝙝𝙖𝙫𝙚 𝙖 𝙨𝙚𝙘𝙧𝙚𝙩 𝙬𝙚𝙖𝙥𝙤𝙣 𝙛𝙤𝙧 𝙮𝙤𝙪𝙧 𝘼𝙄 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙨? 𝙇𝙚𝙩'𝙨 𝙘𝙝𝙖𝙩.

#ExecutiveSuccess #TrustedPartner #CIOCommunity #EnterpriseAI
_______________________________________
Join thousands who subscribe to my TechTea Newsletter: https://lnkd.in/g8v-qrcQ

Are you an expert in your industry? Can you identify opportunities where AI and emerging tech can solve real-world problems?

We are inviting select partners to co-develop solutions, earning up to 10% of the build. Apply to partner at:

https://lnkd.in/e87hfYka

Want clients to say, “You read my mind”? 

In my latest podcast episode, I break down the 6-step, client-first system we use at McLean Forrester to turn first projects into long-term partnerships without burning out your team or blowing the budget. From concierge-level kickoffs to real working demos and radical transparency, this is the exact playbook.

What you’ll learn:
- How to set expectations so projects start (and stay) aligned
- The rituals that turn vendors into trusted partners
- A simple ROI gate to say “no” to the wrong features
- Boundary scripts and guardrails that protect people and profit

Who this is for:

Founders, product leaders, and consulting teams who want white-glove service that scales, even with tight budgets or demanding stakeholders.

#Podcast #TechTea #ClientFirst
_____________________________________
Want more great content? Join thousands who read my TechTea Newsletter: https://lnkd.in/g8v-qrcQ

Amboseli Park in Kenya is a whole new level of wild. 

On our final safari day, it felt like elephants owned the place. Family groups everywhere. Almost every group had a baby or two tagging along.
I lost count of the zebras. At one point, I could see stripes scattered out to the horizon. Miles. Literally. 

It was unreal. The kind of moment where you just want to stand still and soak it in.

After that experience I felt a little uncomfortable.

Watching all these animals roam free on their own turf, thousands of acres, no fences, no enclosures... I couldn't stop thinking about zoos back in the US.

Sure, some zoos have very high standards of care. They create solid habitats. They teach kids to love wildlife. But after seeing how elephants and zebras actually live, it doesn’t feel close.

We say it’s for education, conservation, breeding programs. Maybe it is.

But what if, someday, we look back at zoos the same way we now look at sending elephants to the circus? Or keeping orcas in tiny pools?
What if this is another one of those things we’ll regret?

There are no easy answers, just an uncomfortable feeling that maybe “good enough” for animals isn’t really good at all.

Anyone else wrestle with this? Or is it just me standing there, surrounded by elephants, suddenly questioning everything?

Would love to hear how others feel about zoos after seeing animals in the wild.

#NoZoos #WildNature #Leadership
_______________________________________
Like my content? Follow me for more and join the thousands of subscribers to my TechTea Newsletter: https:/https://lnkd.in/g8v-qrcQ

Carousel

Are you an expert in your industry? Can you identify opportunities where AI and emerging tech can solve real-world problems?

We are seeking select referral partners  who can earn up to 10% of a build.  Apply to partner at:

https://lnkd.in/e87hfYka

Want Long-Term Clients? Start With These 3 Moves

- Map their outcomes BEFORE jumping to solutions.
- Build rituals that drive transparency, like regular demos of real working software.
- Flag friction early and fix it together.

You don’t earn trust once. You earn it weekly, continuously building upon the foundation.

That’s how short projects become multi-year partnerships.

What’s your secret to turning first projects into long-term relationships?

#ClientPartnership #GrowthStrategy #Leadership
_________________________________________
Join thousands who subscribe to our TechTea Newsletter: https://lnkd.in/g8v-qrcQ

Many AI conversations start with: “We don’t have the budget.”

But you don’t need millions to deliver value.

At McLean Forrester, we help leaders maximize every dollar by:
1️⃣ Prioritizing projects with the highest ROI
2️⃣ Avoiding hype-driven distractions
3️⃣ Starting with rapid prototypes to prove value before scaling

We focus on working smarter, not spending bigger.

The result? You deliver real business outcomes without blowing the budget.

👉 If you had $50K to spend on AI, where would you put it?

#AIOnABudget #CIOPriorities #SmartAI #DigitalROI

How do we turn first-time projects into multi-year relationships?

Here’s the exact 6-step system we use:
1️⃣ Proactive Prep
2️⃣ Concierge Kickoff
3️⃣ One Team Rituals
4️⃣ Fight for Clarity
5️⃣ Guardrails & Boundaries
6️⃣ Outcomes > Outputs

It’s not magic. It’s just intentional systems.

Want to hear how we apply this in real life? Listen to my latest podcast episode: https://lnkd.in/gy7d4KM2

#DeliveryExcellence #TechStrategy #LeadershipSystems
_______________________________________________
Join thousands who subscribe to our TechTea Newsletter: https://lnkd.in/g8v-qrcQ

Mark Crabb Engineering Services

Software Test Engineer

Sr. Software Quality Engineer to be a Quality Advocate and work as part of a team to deliver high quality software and represent the voice of the customer during production.
•	Keep the team and stakeholders informed of a holistic view of the product's quality
•	Elicit examples that act as or clarify acceptance criteria
•	Encourage collaboration and discussion around team testing improvements
•	Help developers plan and build automated checks at the right levels of the system to provide the optimal balance of feedback to cost of ownership of the test suite
•	Evaluate the product's fitness by learning about it through exploratory testing and experimentation to complement automated verification
•	Work with stakeholders to determine which features and defect fixes are critical to end user and the business
•	Work with stakeholders to identify reasonable quality goals based on product needs
•	Work with the team to improve processes to ensure that the team meets quality goals
•	Measure how closely the product meets the quality goals set forth by the stakeholders, including risk as it applies to the quality of the product
•	Carry out root-cause analysis of defects when they occur
•	Partner with everyone from the Product Owner to Operations to help ensure that everyone is working towards the goal of delivering a quality working product into production
•	Pair with developers to write clean and maintainable test code
•	Ask questions and challenge others to consider the consequences of design decisions
•	Verify functionality with web applications for both front end and back end APIs
•	Verify functionality with mobile native applications for both front end and back end APIs

Quality Advocate 

Terumo BCT (BridgeView IT)

Support the software quality effort on software projects. Responsible for full life cycle software quality activities and supporting all deliverables required in a regulated environment.  Desig and implement manual and automated test strategies for embedded and web applications in support of proprietary medical device systems. •	Apply SW quality standards to software development and executing software tests 
•	Responsible for establishing, interpreting, and executing SWQA procedures for the technology area
•	Mentors junior software quality analyst and testers
•	Identify issues and errors in software and work with software development team to resolve issues
•	Work concurrently on multiple projects to complete on-time and on-budget

Sr. Software Quality Engineer 

Hewlett Packard Enterprise

Software Engineering Test Lead for the virtualized storage product that includes backend systems based on a Linux kernel, and User Interface software for storage configuration and management.

NetApp

Software Engineering Test Lead for the storage product, and the User Interface software for storage configuration and management.

LSI, an Avago Technologies Company

Provided support for the production network equipment and user host systems.

Network System Administrator

System and Network Administrator

ExcelStor Technology

Provided support for the worldwide production network equipment and US based user host systems.

Conner Technology

SyQuest Technology Inc

System Administrator

As a Software Quality Engineer, my role encompasses helping the team to ensure the highest standards of product excellence. With a focus on representing the customer's perspective, the team's success is rooted in collaboration, where we establish automated testing strategies and encourage continuous improvement discussions.

My tenure in the software quality field has allowed me to develop a deep understanding of both manual and automated testing processes. The goal is to maintain a balance between feedback and the cost of test suite ownership. This holistic approach to quality assurance supports the delivery of robust software solutions, with the agility to adapt to the evolving needs of our stakeholders.

taplio

The Battle

Heather McLean

Mark Crabb

Followers

Posts

Engagements

Likes

Performance ScoreHeather McLean's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Heather McLean

Mark Crabb

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Heather McLean's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreHeather McLean's LinkedIn Performance