CEO @ McLean Forrester | I help organizations leverage technology to increase efficiency, agility, and profitability.

Over the last 25 years, I've led technology transformations, rescued companies on the brink of collapse, and built AI solutions that deliver measurable ROI.

My mission is to help leaders cut through the hype and modernize with systems that actually work.
I help organizations increase operational effectiveness, improve their bottom line, and build AI solutions that solve real problems, not just chase trends.

I'm the founder of McLean Forrester, where we specialize in AI implementation, modernization, and IT & data strategy.

My portfolio: 
→ I'm the founder of McLean Forrester, building AI solutions that drive highest ROI for clients 
→ I lead technology initiatives that transform organizations 
→ I've rescued a company on the brink of collapse through technology innovation 
→ I've saved clients from wasting thousands of dollars on technology that wouldn't fit their needs
→ I coach leaders on YouTube, sharing proven systems for AI, leadership, and modernizing with confidence

My results: 
→ 25+ years in leadership, technology, and product development
→ Built AI solutions that increase operational effectiveness and bottom-line results 
→ Turned "impossible" challenges into breakthrough moments 
→ Created lasting results by prioritizing people and clients equally 
→ 0 hype, 100% proven systems

If you want to learn how to modernize your organization without the fluff, connect with me here on LinkedIn.

If you want to explore how AI can transform your operations: → Let's talk: https://mcleanforrester.com/contact-us/

Checkout my YouTube Channel here where I share the lessons, stories, and systems that help leaders cut through the hype, modernize with confidence, and lead with impact. 

https://www.youtube.com/@HeatherMcLean1

Heather McLean

CafeTracker

Lead an innovative specialty coffee startup connecting producers, merchants, cafes and consumers globally through cutting-edge technology and community engagement. Drive product development to connect coffee enthusiasts, enhance discovery, and foster a culture of innovation in the rapidly evolving specialty coffee industry.

☕ Key Responsibilities:
• Spearhead product vision aligning with our mission to transform the global coffee community.
• Build and inspire a team passionate about coffee, technology, and sustainability.
• Cultivate investor relationships and secure funding for ambitious growth plans.
• Expand market reach through strategic partnerships in the specialty coffee ecosystem.
• Oversee financial management to support fearless experimentation and innovation.

🌱 Culture:
Foster a startup environment focused on experimentation, learning, and growth, uniting passionate individuals to redefine the boundaries of coffee appreciation through technology.

Founder

World Wide Technology

Led strategic digital transformation initiatives for Fortune 500 clients, driving cloud migration, modernizing architectures, and enhancing user experiences using Design Thinking. Consistently delivered high-impact solutions, resulting in improved performance, scalability, and user engagement across diverse industries.

🥇 Awarded for leading digital transformation programs and strategic business process changes for Fortune 500 companies.

🔐 Key areas of focus: Cloud Migration and Modernization, Microservices and Containerization, Mobile and UI/UX Optimization, AI and Machine Learning Integration, Strategic Leadership and Stakeholder Management, Agile Methodology and Process Improvement.

Senior Delivery Lead

KG Lewis

Led the implementation of an innovative SaaS Tax System to address millions in unpaid sales and use taxes. Delivered an intuitive, cross-device compatible solution that transformed inefficient tax collection procedures and enhanced cybersecurity.

Product Director

Capgemini

Led strategic digital transformation initiatives for Disney theme parks and other clients - focusing on modernizing critical systems, enhancing guest experiences, and improving operational efficiency. Consistently delivered high-impact solutions resulting in significant improvements in guest satisfaction, revenue generation, and fraud prevention.

🏰 Key Achievements:
System Modernization and Cloud Migration, Guest Experience Enhancement, Strategic Leadership and Stakeholder Management, Financial Impact and ROI management, Security and Fraud Prevention.

🎢 Areas of Expertise: Marketing & Sales Technology, Cloud Migration, System Integration, Mobile Solutions, Stakeholder Management, Budget Optimization, ROI Maximization, Fraud Prevention, Payment Gateway upgrade.

Engagement Manager & Program Director

Ciber Global

Led strategic digital transformation initiatives for Disneyland California and Paris theme parks, focusing on modernizing critical systems, enhancing guest experiences, and improving operational efficiency. Consistently delivered high-impact solutions resulting in significant improvements in project success rates, system performance, and revenue generation.

🏰 Key Achievements:
Ticketing Infrastructure Overhaul, Marketing & Sales Technology Portfolio Transformation, Agile Methodology Implementation, Strategic Leadership and Stakeholder Management, Financial Impact and ROI Management, Security and Fraud Prevention.

🎢 Areas of Expertise: Theme Park and Resort Operations Technology, Marketing & Sales Technology, Agile Transformation, System Integration, Mobile Solutions, Stakeholder Management, Budget Optimization, ROI Maximization, Fraud Prevention, Project Portfolio Management.

🥇 Awarded a no-bid contract for system integrations and a Disney Delivery Excellence Award for exceptional program delivery.

Engagement Manager & Principal Consultant

Led strategic digital transformation initiatives for Walt Disney World, focusing on modernizing Marketing and Sales Technology portfolio, enhancing project delivery, and improving system performance. Consistently delivered high-impact solutions resulting in significant improvements in project success rates, operational efficiency, and production stability.

🎢 Areas of Expertise: Theme Park Marketing & Sales Technology, Agile Transformation, Project Portfolio Management, Resource Allocation, Capacity Planning, Architecture, Data Analysis, Governance, Business Modeling, Technical Design, Application Development, Cross-Platform Integration, Vendor Management.

🥇 Accolades:
• Awarded Disney Delivery Excellence Award
• Received Training Development Excellence Award

Program Manager

Computer Garage

Led an innovative tech support and solutions company, revolutionizing IT services for small and mid-size businesses. Drove business growth through personalized technology solutions, fostering long-term client relationships, and cultivating a culture of creative problem-solving.

🖥️ Key Achievements:
• Established Computer Garage as the go-to IT partner for numerous small and mid-size businesses.
• Developed a comprehensive service offering including networking, hardware/software procurement, custom development, and maintenance.
• Implemented a client-centric approach, focusing on tailored recommendations and support.

🛠️ Approach:
Fostered an environment of continuous learning and adaptability, uniting passionate tech experts to redefine IT support through personalized service and innovative solutions.

Aspect Software

Implemented project management methodologies, workflows, and cost-benefit analysis. Developed SharePoint user manuals for all user levels. Conducted usability testing for web and client-based software. Defined product capabilities and value propositions, educating clients and internal teams.

Interactive Business Analyst & Project Manager

💥 In the dynamic world of product and program delivery, I am an Innovative and Strategic Leader who thrives on transforming challenges into opportunities for growth and excellence. With over 13 years of experience guiding multi-million-dollar portfolios and strategic initiatives for renowned brands like Disney, Energizer, Enterprise, Audacy, and Cisco, I bring a unique blend of technical expertise, business acumen, and a passion for continuous improvement to every project.

⏳ Throughout my career, I have spearheaded transformative initiatives that have driven organizational change and optimized efficiencies. My leadership in transitioning teams from Waterfall to Agile methodologies has been pivotal in enhancing Product Delivery, building trust and fostering a culture of continuous learning. I have successfully led digital transformations that modernized legacy systems, improved compliance, and significantly boosted system performance across various industries, including government sectors. My ability to guide globally dispersed, cross-functional teams has been instrumental in delivering innovative solutions tailored to diverse organizational needs.

🥇 I am deeply passionate about coaching, mentoring, and building high-performing teams. My expertise spans market research, mobile application development, infrastructure and technology, GenAI/ML, big data analytics, and reporting. As a Product Delivery Leader proficient in Scrum, Kanban, and Lean principles, I excel in identifying customer needs and delivering high-value products. I have successfully established Centers of Excellence to standardize ways of working and drive enterprise change initiatives.

🎓 With an MBA in Information Technology Management and multiple certifications including SAFe SPC, ACP and PMP, I am equipped to lead with strategic vision and technical insight. My strengths—Connectedness, Learner, Positivity, Developer, Includer—complement my multicultural background and enrich my leadership style. Effective with global, multi-disciplinary teams, I thrive in environments that demand adaptability and collaboration.

☏ Let's connect to explore how we can transform challenges into victories together! 📩  

💼 Previous clients: Aspect | Audacy | Boy Scouts of America | Ciber | Cisco | CO Dept of Revenue | Disneyland | Disneyworld | Energizer | Enterprise | First Bank | MasterCard | R+L Carriers | Ralcorp | Washington University (St. Louis) and more.

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The Battle

Heather McLean

Amit Manocha, MBA

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