Fortis Hayes

As the founder and principal recruitment consultant at Fortis Hayes, I lead our team in delivering exceptional talent acquisition solutions. With a proven track record in Tech, Telecoms and Engineering roles. I specialise in executive search, niche recruitment, team building and contract roles. 

My focus is on building strong relationships with clients and candidates, understanding their unique needs, and delivering results-driven solutions. I leverage my extensive industry knowledge and network to source top-tier talent and facilitate successful placements.

Fortis Hayes provides talent for clients in the UK, US, Europe and globally.

Founder

Transputec Ltd

Spearheaded the establishment of a new billing and operations department from inception. Developed and implemented comprehensive operational frameworks, including financial processes and controls. Successfully optimised resource allocation and streamlined workflows to drive efficiency and accuracy.

Billing & Operations Manager

Off to Work

Leading and optimising financial operations through strategic management of a high-performing team. Responsible for overseeing the entire financial lifecycle, including accounts receivable, payable, and purchase ledger functions.

Billing & Accounts Supervisor

FSB 

Managed financial data analysis and processing for B2B gaming clients. Utilised advanced Excel to produce accurate billing and invoicing. Ensured compliance through rigorous auditing.

Billing and Financial Analysis Manager

TelcoSwitch

Spearheaded the transformation of billing operations through the implementation of the Ability platform, resulting in significant cost reductions. Successfully introduced revenue recognition principles, enhancing financial accuracy and compliance.

Billing Manager

Telcoinabox UK

I am managing UK billing operations for Telcoinabox Ltd, to ensure all telecoms bills are produced and reconciled as well as all supplier invoices reconciled against raw carrier billing data. A major part of this role is maintaining and updating the product and billing database utilising SQL, in effect being the manager and gatekeeper of billing, revenue assurance, price routing, and the product portfolio.

Key Achievements:

•	Designed revenue assurance methods with measures to detect billing anomalies and reconciliation of CDR data preventing losses and increasing profits
•	Developed and innovated new efficient workflows saving time and money
•	Transformed billing processes and developed automation for efficiencies
•	Facilitated methods to reduce revenue loss through reconciliation of accounts receivable vs. invoices
•	Enhanced the b2b customer satisfaction rating to 100% consistently by introducing process improvement

Amongst my greatest achievements during my time here has overseen the improved efficiency of several business processes, saving time and people’s power. This was achieved through auditing using Excel, innovating workflows including automation and database simplification utilising Excel and SQL.

Billing Operations Manager

•	Orchestrated the timely execution of the Bill-Run process; rating telecoms CDR charges through to invoice production in Sage (end-to-end delivery)
•	Telecoms Billing system configuration and regular innovation of the Billing Project Implementation
•	Developing and building a SQL telecoms database of billing rate plans for new and existing CDR charge types
•	Data Mining (SQL / Excel), mapping of billing import methods and new CDR import methods
•	SQL / Database Management System (DBMS) analysis for current, new and variable mapping of CDR data to charge type and rating, including test specifications
•	Financial auditing in Excel and analysis of carrier and wholesale charges reducing revenue loss performing reporting to stakeholders – company directors and accountants
•	Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and charge issues related to billing

Billing Analyst

•	Advanced use of Excel, Access, SQL managing telecoms data.
•	Responsible for telecoms provisioning and supporting business clients managing their client databases using ZenDesk (similar to Jira) and Utilibill (similar to Ability) CRM.

Client Support Analyst

NHS England

•	Managing HR and recruitment for doctors and staff

Operations Manager

•	Maintaining health and safety, infection control and practice protocols
•	Quality and Outcomes Framework Manager
•	Submission of immunisations to CCG (Clinical Commissioning Group)
•	General administration including letters, referrals and other ad hoc duties and management of clinician Locum cover
•	Records Administration and RA sponsoring for NHS smart cards, dealing with GPIT at NHS England and SaaS suppliers in the maintenance of EMIS Web and Docman
•	Coding and mapping patient data to the NHS database

Operations Coordinator

The Bannatyne Group

Administrator

Engineering & IT Recruitment Solutions UK & Globally | Founder @ Fortis Hayes | Your Talent Acquisition Partner 🔍

Are you struggling to find top talent to drive your business forward?

Are you tired of generic CVs and generic candidates?

I specialise in delivering exceptional talent in:

- Engineering
- IT (Telecoms, Web3, Software DevOps, SAP, ServiceNow)
- Billing (Finance, Revenue Operations)


I tailor my approach to your unique needs, ensuring you get the right candidates, not just any candidates.

Let’s discuss how I can help you build high-performing teams and drive business growth.

#executive search #cxosearch #nichejobs #specialisedtalent #teambuilding #contractrecruiting

Haroon A.

The secret has always been in the UX | Content Designer | UX Designer

Ever wonder what makes you stop when you read on a screen?

You’re scrolling, until something catches your eye 👀.

The visuals pull you in.
The story resonates.
The text flows.

And before you know it, you've reached the last word.

Why? Because the content was designed for how you actually read online.

But there's something else.

For the past 7 years, I’ve worked with brands like NCR, Adidas, and Philips, helping teams turn complex information into experiences people can understand, trust, and move through. 

And here’s the tea.

The missing ingredient? 

Connecting what you say as a brand with what people actually read. 

This is where digital writing meets UX. 

Because online communication doesn't happen in isolated messages. It happens across flows, touchpoints, and teams. 

So here's what I can help with:

→ UX Content Design & Strategy for brands: Designing reading experiences that people can follow, and act on without friction. 

→ Communication & Narrative Journeys: Mapping what to say, when, and why across touchpoints and processes. From brand voice to the system that keeps the narrative consistent.


* For service providers: Alongside my work with brands, I also enjoy working 1:1 with independent professionals through content strategy sessions and content feedback.

That's it. 

If you’ve made it this far, thank you.
(it also proves that you stayed to read more :p)

And if you’re nodding along, say hello in the DMs!

Virginia Vila

When it’s still a holiday in your country but the rest of the world is already back to work.

UX Content Designer & Strategist | Helping product and communication teams bring clarity to flows & narrative journeys.

AI debates in UX are loud.

But not all topics enter the chat

“Websites in minutes”
“Design without designers”
“Prompting as the new skill” 
“Does UI even exist anymore?”

These conversations are necessary.
(some more than others...)

But while they dominate the mainstream, I find myself missing other topics I don’t see as often.

For example:

- AI and accessibility

How AI could help us adapt technology.
How AI-generated content might be creating new accessibility barriers.

- AI and ethics

Who decides which patterns AI learn.
Who's accountable when it designs manipulative experiences.

- AI and localization

How to adapt to local contexts. 
How automation risks smoothing out cultural differences.

If AI is changing our field, I hope we make room for the conversations that help us design more responsible for you know... people.

Please, drop in the comments who is already talking about this. I’d genuinely love to read more.

P.S. What topics would you add to this list?

Most writing advice focuses on keeping you reading in one direction.

But scrolling back up is when you really get someone’s attention.

The point, up front.
Short sentences.
Clear headlines.

All of this optimizes for the scroll down.

But if all your content does is move people forward, you’re only using half the screen.

The scroll back is where passive reading becomes active reading.

Where attention is strong enough to reverse the scroll.

Or am I the only one who sometimes goes back up thinking:

“wait, what?”

This is what I explore this week in The Last Scroll 

👉 https://lnkd.in/dQk78x4m

Why this behavior happens, and how to design for it without turning it into a trick.

P.S. Spoiler: “wait, what?” isn’t always a bad sign.

Image of a post titled "When reading changes direction" about digital reading and scroll behaviour written by Virginia Vila, UX Content Designer. 

No one had “AI breaking silos” on their bingo card.


P.S. Meme found on programmerhumor[dot]io.

(What can I say? If we’re all trespassing, that includes memes too, right?)

Two-panel meme showing people in separate cars moving in opposite directions and looking surprised when they see each other. The top text reads ‘Designers using AI to generate code’, and the bottom text reads ‘Coders using AI to generate designs’

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Haroon A.

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The Battle

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Virginia Vila

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Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Virginia Vila's LinkedIn Performance

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