Fortis Hayes

As the founder and principal recruitment consultant at Fortis Hayes, I lead our team in delivering exceptional talent acquisition solutions. With a proven track record in Tech, Telecoms and Engineering roles. I specialise in executive search, niche recruitment, team building and contract roles. 

My focus is on building strong relationships with clients and candidates, understanding their unique needs, and delivering results-driven solutions. I leverage my extensive industry knowledge and network to source top-tier talent and facilitate successful placements.

Fortis Hayes provides talent for clients in the UK, US, Europe and globally.

Founder

Transputec Ltd

Spearheaded the establishment of a new billing and operations department from inception. Developed and implemented comprehensive operational frameworks, including financial processes and controls. Successfully optimised resource allocation and streamlined workflows to drive efficiency and accuracy.

Billing & Operations Manager

Off to Work

Leading and optimising financial operations through strategic management of a high-performing team. Responsible for overseeing the entire financial lifecycle, including accounts receivable, payable, and purchase ledger functions.

Billing & Accounts Supervisor

FSB 

Managed financial data analysis and processing for B2B gaming clients. Utilised advanced Excel to produce accurate billing and invoicing. Ensured compliance through rigorous auditing.

Billing and Financial Analysis Manager

TelcoSwitch

Spearheaded the transformation of billing operations through the implementation of the Ability platform, resulting in significant cost reductions. Successfully introduced revenue recognition principles, enhancing financial accuracy and compliance.

Billing Manager

Telcoinabox UK

I am managing UK billing operations for Telcoinabox Ltd, to ensure all telecoms bills are produced and reconciled as well as all supplier invoices reconciled against raw carrier billing data. A major part of this role is maintaining and updating the product and billing database utilising SQL, in effect being the manager and gatekeeper of billing, revenue assurance, price routing, and the product portfolio.

Key Achievements:

•	Designed revenue assurance methods with measures to detect billing anomalies and reconciliation of CDR data preventing losses and increasing profits
•	Developed and innovated new efficient workflows saving time and money
•	Transformed billing processes and developed automation for efficiencies
•	Facilitated methods to reduce revenue loss through reconciliation of accounts receivable vs. invoices
•	Enhanced the b2b customer satisfaction rating to 100% consistently by introducing process improvement

Amongst my greatest achievements during my time here has overseen the improved efficiency of several business processes, saving time and people’s power. This was achieved through auditing using Excel, innovating workflows including automation and database simplification utilising Excel and SQL.

Billing Operations Manager

•	Orchestrated the timely execution of the Bill-Run process; rating telecoms CDR charges through to invoice production in Sage (end-to-end delivery)
•	Telecoms Billing system configuration and regular innovation of the Billing Project Implementation
•	Developing and building a SQL telecoms database of billing rate plans for new and existing CDR charge types
•	Data Mining (SQL / Excel), mapping of billing import methods and new CDR import methods
•	SQL / Database Management System (DBMS) analysis for current, new and variable mapping of CDR data to charge type and rating, including test specifications
•	Financial auditing in Excel and analysis of carrier and wholesale charges reducing revenue loss performing reporting to stakeholders – company directors and accountants
•	Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and charge issues related to billing

Billing Analyst

•	Advanced use of Excel, Access, SQL managing telecoms data.
•	Responsible for telecoms provisioning and supporting business clients managing their client databases using ZenDesk (similar to Jira) and Utilibill (similar to Ability) CRM.

Client Support Analyst

NHS England

•	Managing HR and recruitment for doctors and staff

Operations Manager

•	Maintaining health and safety, infection control and practice protocols
•	Quality and Outcomes Framework Manager
•	Submission of immunisations to CCG (Clinical Commissioning Group)
•	General administration including letters, referrals and other ad hoc duties and management of clinician Locum cover
•	Records Administration and RA sponsoring for NHS smart cards, dealing with GPIT at NHS England and SaaS suppliers in the maintenance of EMIS Web and Docman
•	Coding and mapping patient data to the NHS database

Operations Coordinator

The Bannatyne Group

Administrator

Engineering & IT Recruitment Solutions UK & Globally | Founder @ Fortis Hayes | Your Talent Acquisition Partner 🔍

Are you struggling to find top talent to drive your business forward?

Are you tired of generic CVs and generic candidates?

I specialise in delivering exceptional talent in:

- Engineering
- IT (Telecoms, Web3, Software DevOps, SAP, ServiceNow)
- Billing (Finance, Revenue Operations)


I tailor my approach to your unique needs, ensuring you get the right candidates, not just any candidates.

Let’s discuss how I can help you build high-performing teams and drive business growth.

#executive search #cxosearch #nichejobs #specialisedtalent #teambuilding #contractrecruiting

Haroon A.

The secret has always been in the UX | Content Designer | UX Designer

Some content gets read. Some doesn't. 

The difference is rarely just the writing. 

And no matter if we're talking about a product flow, a customer journey, or an internal process.

The problem is the same.

The message exists, the content might exist too. 

But nobody stopped to ask: 

How does it need to look on screen for someone to read it, understand it, and do something with it?

That's the gap I work in. 

I design with words and write with UX. Not as two separate skills. As one way of working. 

So whether I'm mapping a customer journey, redesigning how information flows across a product, or building the narrative systems that help an organization communicate with consistency, the starting point is always the same: 

How does your content reach people? And what happens when it does?

For 7+ years I've worked with B2B and B2C brands to connect what they want to say to how their audience will experience it on screen. 

In different languages (hablo español), at different scales, consumer-facing, and employee-facing. 

What I can help with (project-based, retainer, or consultancy)👇

→ Content Design and Strategy: from product content to user flows. 

→ Narrative and Communication Strategy for organizations: mapping what to say, when, and how across touchpoints and processes.

If you found yourself nodding, let's talk.

Virginia Vila

And here I was, feeling like a pro with my 3 screens…

A UX Designer who writes | Connecting what brands say with how people read online | Content Design · Content Strategy · UX Writing

No alternative text description for this image

As simple as this.

We talk about strategy. About structure. About formatting.

And those are necessary.

But they won't get you far without your own words.

We complain that what we read doesn't sound "authentic". 

But then, when we sit at the keyboard, the only thing we want to write is a prompt so something else does the work for us.

Because we think we don't have anything to say. 
Because we think a machine would say it better.

Or maybe because it feels like there's so much to get right that we end up spending more time trying to train an AI to sound like us than actually sitting down to write.

And then we keep spending more time editing something that was never ours to begin with.

Writing isn't easy. We know. 
But this isn't the answer either.

A wall of repeated grey text reading 'words words words', with the word 'Your' highlighted in blue.

Virginia Vila is a UX Content Designer & Communication Strategist who helps B2B and B2C brands design how content reaches people (structure, message, and screen together). In this post she writes about why our own words still matter and why outsourcing your voice to AI isn't the shortcut it seems.

How am I supposed to read this?

This is an online newspaper.

Where you see the big grey box, there’s an article. I blurred it out out of respect for the journalist who wrote it.

It’s a weekly opinion piece wrapped… in shampoo discounts.  

For the same shampoo. Over and over.

We complain that nobody reads anymore.

Well, sometimes we give readers a very good reason not to.

P.S. How nobody at the newspaper notices (or cares) this is happening is beyond me.

Screenshot of an opinion article surrounded by Kérastase advertising banners on a digital newsletter website. 

Screenshot accompanying a post by Virginia Vila, UX Content Designer & Strategist writing about how interface design affects reading online.

Brands want to sound more human. 

And humans are starting to sound like brands.

While companies crave personality in their narratives, people edit themselves out online.

“If I really sound like me...  will they take me seriously?”

But showing who you are in your content doesn’t get in the way of positioning. 

It IS the positioning.

When I work with brands in product or internal communication teams, "Humanize our content" always comes up.
 
Always. 

Companies work hard to come across as human.
You already are.

So the next time you start editing a sentence because it feels too much like you… keep it.

That's exactly what companies pay for. 

P.S. Also, people still like reading from other people. Let’s leverage that (while we can 😏)

A system-style pop-up notification with the title “Personal brand not found.” The message reads: “We couldn’t locate your point of view. Show up in your content so your audience can recognize and remember you.” Below it, a blue button says “Try again.” This image, created by Virginia Vila—a UX Content Designer specialized in content clarity and digital voice. The piece encourages creators to embrace their authentic voice as a strategic asset in content and personal branding. 

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The Battle

Haroon A.

Virginia Vila

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Virginia Vila's LinkedIn Performance

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