Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Procter & Gamble

Lead the International Tax Reporting team and provide oversight for US tax compliance and forecast submissions for international operations with emphasis on areas such as subpart F, GILTI, FDII and foreign tax credits. Responsibilities also include advisement on tax planning and IRS tax audits and collaboration with government relations on tax policy matters related to corporate income taxes, environmental (carbon) taxes, and Pillar 2.

Senior Director – International Tax Reporting and Compliance 

In this current role, I have the privilege of overseeing the entire spectrum of tax-related functions, including compliance, controversy resolutions, auditing, governance, and planning. My responsibilities span across Eastern Europe, TCCAR and Germany and Austria regions. This process extends to Eastern Europe, TCCAR, Germany, and Austria, guaranteeing accurate and compliant financial reporting. By paying careful attention to these details, I contribute to the precision of tax forecasting and proactively mitigate potential risks. Remaining up-to-date with the latest tax regulations and industry best practices empowers me to provide valuable insights and strategic guidance to optimize our tax position.

Senior Director Tax Eastern Europe, Turkey Caucasus Central Asian Rep. Sub-Regions, Germany Austria

During this role, I worked on strategic tax planning initiatives both in the U.S. and abroad, aiming to optimize our organization's legal structure for better compliance. I led projects to reduce and realign our global legal entities, resulting in significant improvements. I also had productive conversations with government authorities and trade associations, focusing on important U.S. and international tax policy initiatives.

Senior Director - Global Tax Operations | Associate Director - Global Tax Operations

Shell

In this tenure, I applied expert insights and recommendations to guide tax planning and reporting for Global Treasury Operations. The scope of my advice involved various aspects of Treasury Operations, including liquidity and cash management structures, financial products, structured finance, foreign currency payables and receivables, hedging transactions, bank guarantees, transfer pricing, and treaties.

Senior Tax Counsel - Treasury Tax Operations Americas

Here, I was responsible federal income tax appeals and litigation, managing certain state tax appeals and litigation matters, and interfacing with legislative and administrative officials on tax policy matters and tax disputes, negotiation.  Additionally, I successfully managed the daily activities of the Research and Development (R&D) tax credit team. The R&D activities involved strategic planning, allocating resources, and overseeing performance management to ensure the team's productivity and success.

Senior Tax Counsel - US Tax Controversy and Dispute Resolution

While working as a Senior Tax Counsel for Americas Trading and Supply, I provided valuable assistance in executing tax planning initiatives for trading, supply chain management, and shipping businesses across the Americas. This advice involved offering recommendations and guidance to optimize their tax strategies including utilization of energy tax credits. Furthermore, I played a key role in providing comprehensive tax assurance services for commercial development projects. This tax assurance included advising and guiding on federal, state, and indirect tax matters to ensure compliance and maximize tax benefits for these projects.

Senior Tax Counsel - Americas Trading and Supply

In the role of International Tax Counsel, I provided strategic tax planning advice and tax risk management assessments on international business transactions (including financing transactions, transfer pricing and cost sharing matters) with emphasis on transactions involving operations in Norway, Algeria, China, Indonesia and Trinidad.  Additionally, I interfaced with tax authorities on tax audits and resolution of tax controversies related to international transactions.

International Tax Counsel

Prudential Financial

In this role, I provided strategic tax counsel on mergers and acquisitions, domestic and international transactions.  In particular, I conducted thorough analysis and offered strategic recommendations on US tax reporting, corporate restructurings, structured financing, financial and insurance products.

Director, Corporate Counsel

Internal Revenue Service

As a Tax Attorney for the IRS, I provided interpretative tax guidance of US international tax laws through the issuance of income tax regulations, private letter rulings, advisory opinions, and closing agreements.  Additionally, I provided tax legal guidance to IRS tax audit teams on tax controversies involving international transactions, hybrid entities and instruments, financial products, dual consolidated losses, foreign currency, withholding tax matters, information reporting and return requirements, tax shelters, and FIRPTA.

Tax Attorney - IRS Chief Counsel (International)

PricewaterhouseCoopers

As a Tax Consultant, I conducted comprehensive due diligence, analyzed and advised on mergers and acquisitions, spin-off structuring, IPOs, partnership, domestic and international transactions.  Additionally, I prepared US Federal tax returns and statements for both corporations and partnerships.

Senior Tax Associate - Mergers and Acquisitions

Highly accomplished tax executive and lead performer with a proven track record in international tax, risk management, process optimization, and team leadership. Recognized for delivering exceptional results, I bring extensive experience in strategic planning, treasury management, and detailed reporting to drive operational excellence.

As a project lead, I have successfully spearheaded the creation of new legal entities, overseeing comprehensive operational plans that encompass HR, systems implementation, and supply chain planning. My meticulous planning and strategic decision-making have ensured seamless integration and successful entity launches, resulting in enhanced operational efficiency and business growth. With a focus on rigorous analysis, effective communication, and skilled negotiation, I have consistently advocated for organizations' interests, yielding significant cost savings and safeguarding financial interests.

I have proactively invested in developing my leadership capabilities to complement my technical proficiency. I recognize the importance of effective communication, collaboration, and strategic thinking in driving successful outcomes for both the tax department and the organization as a whole. In my role as an in-house tax professional, I have had the privilege of collaborating with various business units and cross-functional teams within the organization. While my primary focus has been on providing tax expertise and guidance, I have also actively engaged in team development, mentoring, and coaching.

I have mentored several individuals who have shown great potential within tax departments. By sharing my knowledge, experience, and insights, I have been able to support their professional growth and development. It brings me immense satisfaction to witness their progress as they advance in their careers. In addition to mentoring, I have also taken on a coaching role, working closely with team members and tax department personnel to help them enhance their skills and advance in their positions.

Below listed are some of my skills that can prove beneficial for other companies:

Tax Compliance Management | Corporate Tax Administration | Budget Establishment | Income Tax Reporting | Team Mentoring & Development

Beyond my professional accomplishments, I embody qualities that are essential for success. I am a strategic thinker who values collaboration, empathy, honesty, transparency, and open communication.


taplio

The Battle

Shiv Singh

Tasheaya L. Warren Ellison, Esq., LLM

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