Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Entrepreneur & Small Business Consultant | Revenue Optimization | Data Storyteller | Ex-Enterprise | A Dad On a Mission | Founder of PurposeBeyondBusiness

Business is a game to be won. 

Just like in any sport you would keep stats on performance, I help keep stats on operations KPIs. 

As a Consultant, I help businesses find KPIs that are aligned with their goals.
I help them clarify the goals so they know WHY they do what they do. 
Then I create a scorecard that measures if the team is winning or not. 

I like focusing on employees, products, customers, processes, and systems to improve profitability of any operation. 

I like helping employees do their tasks better so that leads to happier customers.

Happy customers become returning customers and potentially raving fans.

Creating a happy customers is my ultimate professional goal as a Consultant and a business owner.

Also, I love talking to new people and helping them if I can. 

I take customer service to another level. 

A level I call Customer Excellency. 

→ Why Business Consulting? 

I grew up watching my father deal with customers all day long. He owned a gas station. He didn't just have customers; he had raving fans. 

He loved to talk with his customers. It showed how much he cared. 
 
"Customers are free to spend their money anywhere," he'd say. You must build relationships with your customers and get to know them better. 
 
That's when my passion for entrepreneurship was born. 

Now I help businesses service their customers better by enabling their employees to do their job better and smarter.

I impact companies to grow their bottom line by working with their people and optimizing processes and systems.

I've helped companies such as Loblaw Companies Limited, adidas, Reebok, Bell, and Staples, and more.

Need a Fractional COO? Let's talk!

Sanjay Padhiar

I used to weigh 300 pounds.

"You need to fix your relationship with food.” Someone once told me.

It was kinda true. I had a love-hate relationship with food.

Today, I love food, and the only thing I hate about it is the junk/crap that gets passed off as food. 

Turns out, I didn’t need to fix my relationship with food though. Food was just an outlet.

I needed to fix the relationship with myself, and that’s what I did.

I have this need to help others who are struggling with the same issues.
I tried businesses that help people lose weight.
Coaching and apparel. Never worked. 

The only business that I succeeded in was business consulting.
Then I decided to focus only on better-for-you food companies.

I figured, if we can have better food products in grocery stores, we’ll have better options to choose from. But it’s an uphill battle that’s tougher than nails. And yet there are brands out there doing it.
Not only doing it, but doing it well.

I’ve had the privilege of working with a few of them and helping them.
I did notice one big problem though...

They all need help, but they’re limited on resources, which makes it very difficult to scale.

The thing they lack is people and capital. I can only show them the way to increase profitability & revenue; I can’t make resources appear magically, yet.

Even though it’s hard, I’m still committed to helping good-for-you brands win. Because the 300-pound version of me wished there were healthier options that tasted just as good growing up.

To all you entrepreneurs who are making amazing and better-for-us products, please keep going. The world needs it. 

Just remember this. It gets harder before it gets easier.
It’s not the strongest or the ones with the most money that survive.
It’s the ones who adapt and use their creativity to build a brand that eventually thrive.

I’ve got a confession to make LinkedIn. 

I’m addicted. 

Here’s my Dealer. His name is Minh and he won’t tell me his real age but I think he’s probably mid/early 80s. 

As you might have guessed, he’s my Book Dealer. 

I’m hooked. 
I love to read. 

He’s got a flea market booth filled with books and I visit him quite frequently. He moves great for an 80 year old. He definitely climbs a ladder better than I can 😂.  

I started buying books off him a few years ago and since then I think I’ve read over 20 books. 

While my friends are talking about big screen tv’s, I’m here flaunting my 300+ book collection (jk). 

There’s no top 5 lessons in this post. 
But I will leave you with Minh’s advice on living a healthy and a long life:

(This is word for word)

1.  Don’t smoke cigarettes 🚫 🚬
2. Don’t eat French fries. 🚫🍟 

What I think he meant by French’s fries was don’t eat fried food. I could be wrong. I am not sure but I cut down my French fry intake by 83%. 

I steal family’s fries. 

I’m not sure how this post became about stealing fries, but atleast I got you to read it. 

Thank you for reading. 

Have a great week! 

PS. What book here do you want to read the most?

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Everything I needed to learn about customer service,
I learnt from my dad.


He ran a gas station for 17 years.
I watched him interact with customers and employees all the time. 

I basically grew up at the gas station.

I don’t think enough people realize this, but your employees are the ones who interact most with customers. So I observed them as well.

There were times when the employee didn’t treat customers as my dad expected, with honesty, integrity, and care.

One time, an employee who had been working there for about a year stole money from a customer.
I was there.

A customer dropped a 10/20 dollar bill on the ground, and instead of picking it up and handing it to the customer, the employee stepped on it to cover it up so he could take it. I can’t remember how my dad found out, but he was gone the next day.

He knew every regular customer by name, and he made a point of using it.
My dad never read books about this stuff.
He just knew how to treat people.

He was engaging and knew how to connect with people on a personal level.
So yeah, everything I learnt about customer service, I learnt from him.

I see all you who are going to do big things in 2026. 

You know who you are but….

Just remember one thing. 
Consistency really is the key. 

Fall down 9 times, get up 10 times consistently, and never give up. 

Happy New Year !!! 🗓️ 

#2026
#goals

Wanna hit your 2026 goals?

Try these 4 things:

1. Do an after-action report every quarter/major project:
   a) What did we intend to accomplish (our goal)?
   b) Was the goal clearly defined & understood?
   c) What did we do to execute?
   d) What were the results?
   e) What will we do next time for a better outcome, or how do we build on our    success?

2. Clearly define OKRs tied to your goals.
OKRs are Objectives, Key Results (measured by KPIs)
   For example. My objective is to get 10 clients by April 31st, by doing 50 outreaches a day, 1 podcast appearance a week, 3 events a month, etc. (key results/KPIs)

3. Review your Forecast, Targets, and Budgets with leadership.
Most small businesses don’t have their targets and goals written down. Once you’ve done this through forecasting and reporting, have your leadership team take on accountability for their KPIs.

4. Setup Review Meetings for the rest of the year
Weekly, bi-weekly, or monthly reviews are a must, and preparation for each meeting is required. Have a data set to review and, hopefully, some insights already gathered, so your teams are ready to discuss and act. Document takeaways and assign accountability during the meeting to specific teams/individuals.

Whether you miss your targets or not, these are good practices to help you stay aligned w/ your team and keep moving forward towards your goals! 

What's something you would add to help you achieve your 2026 goals?

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The Battle

Shiv Singh

Sanjay Padhiar

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The Battle

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Sanjay Padhiar

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Sanjay Padhiar's LinkedIn Performance

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