Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

---------------------------------

Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

IMA Consulting

Helping mission driven CPG companies identify customer facing problems such as inventory issues, data issues, and aiding software deployments by understanding current state of business operations and redesigning the new state processes with stakeholders involved.

CEO | Principal Consultant

The Poirier Group

Provide consulting services to retail organizations through digital transformation, process improvement, data analysis & insights, business strategy, and change management.

Consultant

Bell

-Provided Strategy and Execution towards improving call centre metrics and sales.
-Helped create presentations for senior stakeholders such as SVP and President to gain insights on business. 
- Provided strategy, reporting and operations improvement for direct consumer channels.

Business Strategy Specialist

adidas

•	Inventory Management leader and responsible for inventory adjustments (stringently-measured shrink rates) which resulted in a 5+% increase in inventory accuracy rates (from 90%-95%) 
•	Created business partnership with Category and Allocation Team to manage inventories, optimize sales, ensure product strategies were executed, and meet relevant future demand 
•	Supervised all direct-to-consumer inventory by setting-up global and third-party vendor articles based on demand planning forecasts in MicroStrategy and SAP 
•	Reported key metrics and provided recommendations to DTC stakeholders to mitigate inventory risk... See more

Retail Inventory Leader

•	Managed data integrity by collaborating with fellow analysts and corporate stakeholders in Finance, Procurement and Merchandising to bridge process gaps and remedy costly inefficiencies
•	Built processes collaboratively to increase transparency between stakeholders through first-rate data analytics and detailed reporting across business lines
•	Liaised with Supply Chain and Merchandising Operations Team to ensure materials were procured and set-up correctly on a seasonal basis to ensure expedient, accurate delivery of goods
•	Created and maintained customer master for new stores, vendors, and distribution facilities, while progressing the new customer setup process to be digitized end-to-end through Adobe and WorkFlow Solutions
•	Created a tax guide outlining proper material taxation system requirements in accordance with regulations
•	Led adidas Canada’s Finance department’s digitalization campaign to drive the use of online tools such as SharePoint, Dropbox, Yammer, MicroStrategy, WorkFlow and other global BI tools

Material Master Analyst

Loblaw Companies Limited

•	Converted 240 NoFrills stores to SAP and optimized inventory of profitable product assortment at stores
•       Prepared, created, and reviewed merchandise reports and ensured all banner stores became SAP ready within strict roll-out timelines. 
•	Liaison between category teams and store owners to ensure footage layouts are optimal for sales growth
•	Created data analysis reports, which were used to measure franchisee compliance to merchandise planograms to ensure franchisee compliance.
•	Coordinated with other business unit merchants to carry out assortment changes and sales optimization.

Retail Operations Analyst

•	Ensured accuracy and validity of all requests received from business unit and used SAP and Legacy to make changes or create new master data.
•	Executed supply chain changes of purchasing information records and National Over and Above requests in timely manner while maintaining a high level of accuracy 
•	Conducted regression testing by performing system and functional testing, highlighting system defects, and defect resolution 
•	Central category support contact for inventory managers, supply chain analysts, and merchandising team to maintain and ensure accuracy of master data records in Legacy and SAP

Master Data Analyst

•	Assist Provincial student loan borrowers and applicants, by recommending appropriate options and solutions to accommodate to clients needs, and ensure effectiveness of solutions
•	Accurately document each call using ClientStar, Student Financial Aid System and communicate with other business units when required
•	Contact student loan borrowers and advise them regarding the status of their loan delinquency 
•	Exceed customer expectations in a manner that complies with policies, practices, procedures while ensuring quality issues are brought to the attention of Quality Control members

Client Service Representative

Rogers Communications

•	Extracting and analyzing information to implement new projects and changes to Enterprise Resource Planning software
•	Receive input from business users to ensure specific objectives are met and requirements are fulfilled to ensure viability and data integrity  to business units
•	Develop, analyze and implement procedures which provide business users with accurate information to serve the end user better
•	Manage projects to ensure timelines and deliverables are met in accordance with requirements

Data Analyst

Halton Hills Car Wash

•	Compile daily sales earnings upwards of $5,000 to tally for the End of Day Sales report  
•	Oversaw building maintenance and equipment functionality to ensure highest standards
•	Coordinate with numerous suppliers weekly and monitor all inventory levels 
•	Manage business customer accounts through vendor management system for fleet vehicles 
•	Provide resolutions to all client issues by means of phone or in person  
•	Carry out financial reporting and banking duties such as accounts payable, payroll deductions, and weekly deposits.

Manager

Entrepreneur & Small Business Consultant | Revenue Optimization | Data Storyteller | Ex-Enterprise | A Dad On a Mission | Founder of PurposeBeyondBusiness

Business is a game to be won. 

Just like in any sport you would keep stats on performance, I help keep stats on operations KPIs. 

As a Consultant, I help businesses find KPIs that are aligned with their goals.
I help them clarify the goals so they know WHY they do what they do. 
Then I create a scorecard that measures if the team is winning or not. 

I like focusing on employees, products, customers, processes, and systems to improve profitability of any operation. 

I like helping employees do their tasks better so that leads to happier customers.

Happy customers become returning customers and potentially raving fans.

Creating a happy customers is my ultimate professional goal as a Consultant and a business owner.

Also, I love talking to new people and helping them if I can. 

I take customer service to another level. 

A level I call Customer Excellency. 

→ Why Business Consulting? 

I grew up watching my father deal with customers all day long. He owned a gas station. He didn't just have customers; he had raving fans. 

He loved to talk with his customers. It showed how much he cared. 
 
"Customers are free to spend their money anywhere," he'd say. You must build relationships with your customers and get to know them better. 
 
That's when my passion for entrepreneurship was born. 

Now I help businesses service their customers better by enabling their employees to do their job better and smarter.

I impact companies to grow their bottom line by working with their people and optimizing processes and systems.

I've helped companies such as Loblaw Companies Limited, adidas, Reebok, Bell, and Staples, and more.

Need a Fractional COO? Let's talk!

taplio

The Battle

Shiv Singh

Sanjay Padhiar

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?