Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Scott-Moncrieff & Associates Ltd Solicitors

The firm is one of the UK’s most respected law firms, and has legal experts from around the country working at the highest levels. For over 30 years the firm has provided innovative legal solutions for people, companies and organisations. I take on clients from all over England and specialise in the following areas of law.

Areas covered include:

Civil litigation and Dispute Resolution

Debt Management and Debt Consolidation

Individual Voluntary arrangements (IVAs)

Bankruptcy & Insolvency Advice and Assistance

Debt Recovery & Enforcement

Landlord & Tenant Services 

Benefit Appeals with the DWP & Social Security Tribunal

Representation for Benefit Fraud Appeals

I am also a keen and experienced advocate and represent clients in the county court and tribunals on a regular basis.

Solicitor

French and Co

Solicitor and Supervisor of the Debt and Welfare team. 
Was responsible for running a case load of litigation files dealing with clients ranging from private individuals to small businesses. 
Also assisted in the firm's family and property departments.

Rosleys Solicitors now Incorporated in to Challinors Solicitors Nottingham

Fee Earner responsible for running own litigation files, also assisting senior fee earners with research in family law and probate matters.

Lawyer

Leicester Law Centre

Legal Adviser Responsible for conducting diagnostic interviews, legal research and follow up casework.

Legal adviser

I have over twenty years experience in legal practice and over 10 years’ experience as a supervising lawyer in charge of a team of lawyers dealing with litigation matters. Over this time I have assisted a wide range of clients and developed my experience in becoming an effective solicitor in the areas of law that I practice. I pride myself on offering a down to earth and friendly service and believe in working in partnership with my clients to get the best possible outcome.

I see clients at our offices in Leicester, Nottingham and London but also take on clients from all over England. I regularly advise and act for individuals and small businesses who are involved in litigation disputes. 

Typically I work with:

Individuals and businesses who may be experiencing debt problems and need advice and guidance in dealing with their creditors. I also assist clients who may be owed money by an individual or organisation and need assistance in recovering the debt. I am experienced in bankruptcy procedures and can provide effective insolvency advice for debtors and creditors. 

Landlords and Tenants who may be in dispute and need legal assistance in bringing or defending a claim. More recently I am being regularly instructed by landlords on behalf of their tenants to assist in housing benefit appeals and benefit appeals against the DWP as landlords are finding this a more cost effective route to dealing with DWP tenants than applying for eviction. 

Benefit claimants who may have had their benefits stopped or reduced, I regularly represent clients at social security tribunals and have successfully appealed cases relating to benefit fraud and disability benefits. 

For more information please feel free to have a look at my personal website at  www.specialistsolicitor.co.uk

Or  for a  free initial consultation please do not hesitate to get in touch by calling 020 3972 9011 or email me at PRuparelia@scomo.com

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The Battle

Shiv Singh

Prakash Ruparelia

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