Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

---------------------------------

Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Harvey Nexus

Harvey Nexus Inc. is an impact-oriented 501c3 organization that addresses the social determinants that affect unemployment and poverty; with a strong focus on enhancing professionals and those in underrepresented communities. 

Harvey Nexus Is a 501c3 dedicated to upskilling the world’s workforce.

Our Mission is to impact economic and educational growth by repurposing unused career skills into new high impact abilities. 

We do this by identifying the current skills used by employees along with the training required for the workforce to be efficient. 

We have Sponsorship opportunities in Innovative Training for both your staff and surrounding communities to resharpen their skills and evolve competitively in this ever changing workforce. 

Examples of some of our High Impact Training areas are AI, cyber security, autonomous systems, cloud computing and business.

We also seek to ensure program participants are able to address the multifaceted challenges they face today as well as the unpredictable challenges of tomorrow with wraparound services as professional coaching, and access to Information in critical areas such as healthcare, childcare, and financial literacy.

Be the difference and join this rewarding mission today.

Contact me. 

....................

Direct all daily operations required to ensure organizational achievement of business and financial objectives. Manage resources and promote compliance with budgetary requirements. 

Utilize strong technical acumen, scrutinizing daily activity data to implement effective operation and mitigation processes. 

Develop and implement operational strategies thereby improving performance and ensuring proper execution of company practices such as strategy development, material procurement, resource allocation, and compliance. 

Create and effectuate successful fundraising initiatives to build non-profit capital.

Vice President

The Creator Support Universe

Exclusive membership community for online creator support.

Promoting Member

Audience & Income

Membership community for solopreneurs (Closed to new members)

Member

Confidential

Coordinated with end-users to resolve performance issues while identifying and resolving hardware and software errors.

Technology Operations and Implementation

713 Texas Realty

Managed all aspects of wholesale operations.

Business Development Manager

Insight Global

Collaborated with managers and team members to develop and execute daily reports.

Technical Field Operator

Founder of multiple businesses, but my true passion is helping others achieve their dreams. 

My mission is to help at least one person everyday to experience gratitude in their potential.

If you have a big dream I would love to hear about it. 

“Don’t let fear stop you from your great vision.”



taplio

The Battle

Shiv Singh

Patrick Delfosse

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?