Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Avanade

Group Manager  I  Client Account Lead  I  Health

Group Manager, Data & AI, Business Consulting, Health

Manager, Data & AI, Business Consulting

AntWorks

My role was to manage early stage client engagements and convert these into proposals by getting customers excited about the platform and demonstrate how the company’s product and services could deliver business value by addressing their use cases. 

Partnered with both Direct and Partner Sales team to deliver technical platform and product demonstrations, led customer discovery workshops and delivered a series of POVs and POCs for both SME and global enterprise clients across Consumer Goods, Corporate Real Estate and Financial Services. 

In addition to my core role, I also acted as a consultant / success manager to identify other use cases within the enterprise where the platform could be deployed to deliver further improvements and drive business value.

Worked on RFPs for product and services, of which the largest was a multimillion / multiyear contract and worked closely with Sales to support them model their sales pipeline for the EMEA region. 

Supported the Marketing team by presenting live demos at industry events and ran a ‘show and tell’ session with IDC, a leading analyst, as well as contributing to social media to develop and strengthen the company’s online presence.

Finally, worked with the Global and EMEA Lead for Client Services to deliver practice improvements and efficiencies, which help promote consistency and cut down on the time it took to deliver services to customers.

Solution Consultant / Sales Engineer

Managed a transformation programme consisting of over 20 tactical and strategic projects across Sales & Distribution, Underwriting, Pricing and Operations, which were targeted to deliver significant GWP and Cost Ratio improvements.

Managed a team of 6 Project Managers, I took a hands-on approach to understand how each project was performing, provided the team with focus and support, and when necessary made sure that risks and issues were dealt with to ensure the programme milestones were met and desired outcomes delivered.   

In addition to my programme I was asked to execute a restructuring project, which involved working closely with the COO, Head of Resource Planning, HR, Legal and Finance to close an office and relocate the roles to Swansea. This project was delivered on time and maintained service levels whilst the transition was being delivered. 

Drawing on my passion for intelligent automation, I presented a business case for deploying Robotic Process Automation (RPA) and successfully secured funding and resource to mobilise a project and set up a core RPA capability that was forecasted to deliver significant cost avoidance savings.

Programme Manager

As a Management Consultant in both Accenture’s UK Financial Services and Product’s divisions, I worked on a range of consulting engagements.

Projects varied from managing the roll-out of a third-party conduct strategy across 5 LOBs, preparing a discovery assessment and multi million pound business case to deploy robotic process automation, delivered a strategic review of a £30m programme benefit realisation plan, and created the outline design for an intelligent automation centre of excellence. 

Successfully promoted to Manager, I built solid relationships with Senior Clients and MDs within Accenture, expanded projects, worked on large scale business development proposals to secure new business, and supported practice development activities.

Whilst at Accenture I also trained as a Mental Health Ally, ran a programme to improve the experienced hire onboarding process, was a Career counsellor to a number of consultants, and ran Accenture’s Financial Services Wine Club for a period.

Management Consultant, Manager

Overbury

Advised the Executive Committee and Heads of Business on environmental and sustainability matters to ensure compliance with regulatory and contractual requirements, as well as making sure the company was competitively positioned against its competition.  

Responsible for planning the internal audit plan, which delivered over 150 internal audits and successfully retained 9 ISO14001 certification audits each year. In addition, carried out the aggregation and analysis of 9 LOBs environmental performance reports, which formed part of the parent company’s external reporting.

Tasked with building and working with key internal and external stakeholders to secure their buy-in to run a series of initiatives like enhanced training and trialling new technology, as well as supporting the business prepare for tender submissions and interviews

Acted as Head of Environment on two separate occasions to cover maternity leave and offered the full-time position prior to leaving. This involved business planning, resourcing, budgeting and managing a small team.

Environment & Sustainability Manager

Mace Group

Advised both internal and external clients on environmental and sustainability matters related to delivering large scale construction projects. Carried out onsite compliance audits and supported the business retain its ISO14001 certification. Delivered sustainability training at Mace’s Business school for suppliers, consistently achieving the required feedback score. Prepared environmental sections of tender returns, as well as presented proposals to clients as part of the procurement process. Was successful in winning a sustainability award for a Mace LOB.

Sustainability Manager

Gleeds

Graduate Trainee Quantity Surveyor tasked with preparing feasibility studies, detailed cost plans and carrying out monthly valuation reports for major new build and refurbishment construction projects. Supported the drafting of contracts, analysis of contractor tender returns and creating build cost benchmark reports. Acted as a subject matter expert on sustainability assessments and the commercial impact of energy efficiency and renewable technologies.

Cost Manager & Sustainability Consultant

Oliver is a Client Account Lead in Avanade's Health and Public Services practice, supporting both Public and Private Healthcare clients.

With over 16 years of cross industry and consultancy experience, Oliver works with clients to help shape their technology and data & ai strategy and then supports them gain momentum through targeted projects which demonstrate value quickly.

Hi role in Avanade is identify how the Microsoft ecosystem can quickly be applied to business problems, across the core technology pillars (Apps & Infra, Data & AI, BusApps and Modern Work place), as well as call upon Avanade's Advisory and Industry X practices to support clients ensure human centered design is at the forefront of any technology solution.

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The Battle

Shiv Singh

Oliver Marsden-Ridley

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