Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Write-Click-Sell

WCS is a marketing agency focused on your sales growth by optimising your CRM database and marketing emails. We are accredited experts in Mailchimp and Hubspot (which can play well together), and we work with you on content generation, lead acquisition, marketing strategy and automation, so you get the most from your software and your team.

Owner

Natcontent

I now look after lovely clients across their CRM and email systems. One recent development is the use of paid ads  (mostly LinkedIn and Facebook) within their email funnels as a way to increase attention and maximise their sales lists.

Email Strategist

Self-Employed

Now the one-woman Rescue Remedy for email and online content programmes. This includes

 - The creation of beautiful, responsive emails, that look good on any screen
 - Email design testing (and bug fixing) across 70 different platforms and devices
 - End-to-end marketing automation including list segmentation, A/B split testing, triggered campaigns, reporting and campaign analysis
 - An action-packed campaign schedule for your blog and social media that ties in with your buying cycle
 - Google analytics tracking and reports across emails, landing pages, social media and offline activities, complementing existing website data.

 I also bring cupcakes to meetings.

Freelance Email & Digital Content Manager

Aided the UK international marketing team in the creation and deployment of global campaigns (internal and external) across all online and offline channels.

Digital Marketing Executive

Coventry University

Assisted in the execution of digital and online communications for international student recruitment at Coventry University. Required a good understanding of Wordpress, Campaign Monitor and Sharepoint.

International Marketing (contractor)

Johnsons Cars Ltd

Group-wide digital communications, with a specific focus on email marketing. We have just switched all our email templates to a responsive design format and we are now revising our reminders and retargeting programme.

Email Marketing Executive

Electronic Business Systems Ltd

B2B marketer in the technology sector with a specific focus on business software and services. Responsible for the marketing function across the entire organisation, encompassing three product subsets for different audiences. This includes:

 - Two corporate websites, an online shop and a blog
 - All direct mail and customer communications, such as the monthly newsletter
 - Production and maintenance of the email and webinar programmes 
 - Updates and maintenance of data in the CRM

Marketing Officer

JMU Access Partnership

Editorial co-ordinator for Access Journal, a quarterly pan-disability publication for access professionals concerned with the built environment. Responsible for developing the website, departmental literature, books, training packages and fact sheets.; Secondment to the Department of Health. 
The role included co-ordinating, collecting and analysing health and socio-economic data from a variety of councils to build the project's business case.

Editor

Royal National Institute

Data collection and analysis of health and socio-economic statistics from local councils,to build the Care Team’s business case for legislative change.

Data Analyst

RNIB Vision 2005

Voluntary role, assisting the conference organiser in the marketing and promotion of the world’s premier eye conference.

Assistant

Are you sick of spreadsheets stealing your time?

Do you often feel overwhelmed by the constant juggling act of administrative tasks, lead generation, and marketing efforts, unsure of where your next sale will come from?

Are you eager to take your business to the next level, reaching a wider audience in less time?

If you answered "yes" to any of these questions, you're in the right place.

I'm Natalie Phillips, an experienced CRM and email marketing specialist with over 15 years of experience in orchestrating successful digital campaigns. My mission is clear: to help businesses like yours thrive.

Why should you work with me?

 - Efficiency: Through the strategic setup of digital processes, I can empower your business to complete marketing tasks in as little as 30 minutes a day, freeing you up to focus on what matters most.

 - Effectiveness: By concentrating on optimizing your email lists, crafting compelling ads, creating high-converting landing pages, and implementing SEO strategies, I ensure that every effort you make is measurable and consistently improved upon.

 - Personal Touch: I understand the importance of genuine human connections in the digital age. With my guidance, you'll provide your customers with outstanding content that fosters loyalty, repeat business, and enthusiastic referrals – all while enjoying the process.

I've successfully applied my knowledge across a wide spectrum, from nurturing small start-ups to enhancing the strategies of global enterprises. There are no secret sales tricks or hidden gimmicks – my approach revolves around helping you deliver persuasive, repeatable messages at precisely the right moments, followed by effortless follow-ups.

A Little About Me:

I've honed these skills while juggling the demands of running my own business, parenting, and managing household responsibilities. The result? The ability to take a break with peace of mind, knowing everything is in place. The comfort of relaxation and planning ahead for the next week, month, and quarter, all with eager anticipation.

If this is something you want, send me a direct message (DM) or book a free call to discuss how we can transform your sales process into a lean, mean profitable machine.

Book a meeting time: https://meetings-eu1.hubspot.com/natscontent

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The Battle

Shiv Singh

Natalie Phillips

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