Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Apogee Corporation

Apogee helps with your requirements for Managed Services, Outsourced Services & Digital Workplace Solutions. We combine the personal attentiveness of an independent provider with the resource of a large enterprise. As Europe's Leading Multi-Brand Provider of Managed Workplace Services and an independent subsidiary of HP Inc., Apogee has the advantage of being part of one of the world's most recognisable and industry-leading technology companies. With 30 years of industry experience, Apogee have a long track record of helping organisations of all sizes and sectors - streamlining their IT needs through one convenient point of contact, all backed up by industry-leading service excellence. By handling your workplace tech on your behalf, our services enable your business to maximise its output; while also encouraging your employees to work smarter, safer, and more sustainably.

Account Manager - Education

Integrated Business Software and Solutions

Integrated Business Software & Solutions (formerly Capita IBS) is a leading provider of financial software & bespoke data management solutions specialise in providing innovative market leading financial & procurement software solutions along with key value add bolt-on products and services. This enables clients to achieve their key digital transformation strategies. 

•	Key Focus (80%) on winning NEW GROWTH REVENUE from existing Account base
•	Managing Local & Central Government and Private sector accounts throughout UK & Ireland, 
          maximising Up-sell & Cross-sell opportunities with clearly defined Growth strategies for New 
              Business
•	Mainly focused on sourcing new opportunities and developing clients needs to provide value-add & 
         ROI. Making sure maximum value realised from each account
•	Building meaningful relationships with key clients to understand their digital transformation strategy 
         and key objectives. Helping clients meet their needs for software & consultancy improvements to 
         provide seamless activities throughout their processes 
•	Dealing with tenders and processes to commit to meet tender deadlines 
•	Attending user group meetings at senior level delivering updates to roadmaps and current 
         enhancements
•	Providing online demonstrations working alongside our pre-sales consultants
•	Working with Marketing to have input in targeting clients with the best solutions for their needs
•	Managing client’s renewals with the appropriate uplifts to a 3-5 Year contract to secure ARR
•	Providing consultancy estimates to carry out technical projects within their organisation

 Achieving all business objectives & personal KPI’s.
• Establishing cross-sell & up-sell growth opportunities
• Identifying customers needs and provide them with the best solution to win New GROWTH Business
• Maximising quarterly/monthly/annual targets & all sales growth/uplift opportunities

Account Manager

CIPFA

CIPFA (Chartered Institute of Public Finance and Accountancy) a professional body for people in public finance. 
Responsible for generating targeted NEW GROWTH sales revenue within Local Government sector with existing & some new clients in a national role. Establishing strategic long-term meaningful relationships with C-Suite stakeholders via a targeted market solutions-based strategy. 
•	Key Focus (90%) on winning NEW business from existing Account base.
•	Ensure key relationships and high service levels established to penetrate accounts at all levels using   
        ‘top-down’ consultative engagements to maximise share of wallet with new up-sell & cross-sell 
        business 
•	Undertake planning activities with colleagues/marketing to assess current market needs & develop 
        plans
•	Identify and secure potential new business opportunities by engaging closely with internal specialist

Key Account Manager

Alcumus SafeContractor

Alcumus provide a wide range of Risk Management services, including web based information management solutions, UKAS accredited certification services, contractor verification, health & safety inspection and consultation. 
Responsible for developing & maintaining Key Accounts and increase New Growth sales revenue, in a national role, within the ‘Contractor Health & Safety and Risk’ sector. 
•	Key Focus (80%) on winning NEW business from my Enterprise account base
•	Identify new up-sell & cross-sell opportunities to maximise new sales growth revenue and share of 
        wallet
•	Continuously identify new business at a consultative level to sell, develop and strengthen all Alcumus 
        services with existing clients at C-Suite and senior management stakeholder level. Focusing on Growth
•	Dealing with Clients to ensure the SafeContractor H&S Accreditation scheme is fully implemented with 
        a zero-tolerance mandate to ensure maximum contractor compliance. Cross-selling Alcumus SaaS 
        services

DHL Global Forwarding, Life Sciences & Healthcare

To develop and maintain Supply Chain new sales revenue, in a national role, within the Life Sciences & Healthcare and Pharmaceutical Sector. 
•	Key Focus (70%) on winning NEW Growth sales revenue within my Enterprise account base
•	Pro-actively develop new GROWTH pharma business. Ensure all accounts are managed effectively & 
        pro-actively to gain greater penetration of account with regular client reviews to gain new up-sell and 
        cross-sell business
•	Responsible for managing Key Strategic Accounts as lead commercial owner with a consultative 
        approach by developing strong relationships at Supply Chain Director level & their Operational & 
        Commercial teams
•	Ensure Key Accounts are managed professionally to maintain existing business as well as developing 
        key relationships to win NEW logo business by gaining a greater share of the wallet by managing 
        regular customer review meetings.
•	Research, formulate, present and design end-to-end multi modal technical solutions to ensure a high 
        level of service is provided. Promoting DHL Value Added Services.

Bibby Factors Ltd

Providing specialist Invoice Financing: Factoring, Invoice Discounting, Export Finance, Trade Finance to SME’s with turnover <£50m. 
•	Key Focus (100%) on winning New Business from new logos/clients.
•	Generate new business in all business sectors with a solution-consultative approach at Director level
•	Leads self-generated via Accountants, IFA’s, Solicitors. Competing against Lloyds/RBS/Barclays/Venture

Regional Manager

Macromedia Europe Ltd

•	Key Focus (100%) on winning New Business from new logos/clients
•	Manage the Channel by working closely with the chain of Key Distributors, Technology Partners & end users to sell a diverse range of Web Development Software, Consultancy, Professional Services & Training
•	Strategic role ensuring all ‘routes to market’ of the channel are working together in perfect harmony

Channel Sales Manager

I specialise in helping organisations maximise their PROFIT & REVENUE by increasing share of wallet from existing accounts, whilst still building significant NEW BUSINESS & focusing on GROWTH with all clients.

By building strong long term strategic & holistic meaningful relationships with key stakeholders I have been particularly successful at helping companies who are frustrated that:

* they are not generating enough REVENUE from existing portfolio accounts
* they are losing LARGE ACCOUNTS due to the status quo (and competition)
* they are unable to leverage their existing client base to WIN NET NEW GROWTH BUSINESS
* customer relationships lack AUTHENTICITY & LONGEVITY, thus unable to execute on medium-long term business plans
* pipeline stagnation is a key bottle neck to SUCCESS
* unable to generate NEW BUSINESS with new clients in their sector

If any of these issues resonate with your organisation please connect with me on LinkedIn.

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The Battle

Shiv Singh

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