Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Stellantis Performance Academy

Senior Automotive EV Specialist Coach

Automotive EV Specialist Coach

Business Performance Specialist

Mercedes-Benz in the UK

Mercedes-Benz Customer Service Specialist and Retail Trainer

MSX International

Development Consultant (Volkswagen UK)

HVT Project Executive (VW Passenger Cars)

Area Manager TCE (Renault UK)

Accessory Sales Coach (Audi UK)

Navigating the evolving landscape of the Electric Vehicle (EV) and EV Charging sectors requires not just knowledge but foresight and the ability to turn complex challenges into actionable opportunities. With over a decade of experience in the automotive industry in the U.K., I've dedicated my career to not just keeping pace with but leading the charge in the EV revolution.

My Passion:
My journey in the automotive arena has been fuelled by a passion for sustainable technology and a vision for a greener future. Every turn in my career path has been a step toward making EV technology more accessible, reliable, and efficient.

My Experience:
Initially freelancing for prestigious brands like H.R. Owen, Audi, and Renault, I’ve enhanced operations and drove sales growth. Amidst the pandemic, I launched my consultancy, helping companies thrive in challenging times. Now with Stellantis, I focus on enhancing BEV sales and EV wall box adoption in collaboration with Free2move Charge Powered by Octopus Energy.

Innovating Customer Experience: Through meticulous analysis and strategic improvements, I've transformed customer interactions, turning challenges into exemplary service experiences and fostering brand loyalty.

Project Leadership: My leadership in projects aimed at NPS enhancement has not only elevated customer satisfaction but also set new benchmarks for service quality in the EV sector.

Strategic Impact: By focusing on the end-to-end customer journey, I've contributed to making EVs a preferred choice, not just for their technology but for the unparalleled service experience they come with.

My Mission:
The journey to a sustainable future is paved with challenges, but also immense opportunities. My mission is to connect and empower leaders in the EV industry, sharing insights and strategies that transform obstacles into stepping stones for innovation.

My Approach:
In a sector driven by rapid evolution, my approach is grounded in the PREP framework - Point, Reason, Evidence, Point. This method ensures that every strategy is not just visionary but actionable, turning complex challenges into clear, concise steps forward.

Leadership & Development:
I’m a firm believer in the power of professional growth. I’ve honed skills in critical thinking, problem-solving, and leadership through programs at Calex UK and Stellantis Performance Academy.

Let's Connect:
Whether you're an industry leader, an innovator, or someone passionate about the future of EVs, I believe we can drive change together. Let's connect, share insights, and pave the way for a greener tomorrow.

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The Battle

Shiv Singh

Ezrin Raja

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