Chili Piper

Chili Piper is the secret spice of top revenue teams 🌶️

Chili Piper is the only lead routing and scheduling software that improves conversions across the entire funnel. We qualify, route, and schedule leads from literally anywhere you get leads — be it web forms, your G2 page, cold emails, and more. 🔥

Expert Account Manager

Chili Piper is the most advanced routing and scheduling software for B2B revenue teams. 
We solve interesting problems, live and breathe our core value of “help,” and have a ton of fun doing it while fully distributed around the world — powered by espresso and hot sauce.

Pipe Helper 🌶

Senior Account Manager II

Senior Account Manager

Account Manager II

Account Manager I

Sales Development

Study.com

Community Outreach Consultant

Explore Worldwide

I work in the multi-skill team within reservations department assisting both sales and support functions. 

My main responsibilities are:
- Dealing with customer enquiries in relation to existing and new bookings over the phone, email and live chat.
- Processing late bookings: contacting ground agents to check availability, liaising with product team and customers to confirm bookings. 
- Advising customers on suitable options for tours, flights and any additional requirements, such as tour extensions or extra accommodation pre or post tour.
- Booking tours and flights via Travel Studio.
- Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
- Modifying existing bookings to suit a change in clients’ circumstances and/or preferences.

I work towards weekly sales targets and KPI's.

Customer Sales and Support Consultant (Contract)

World

Travelling around Asia, getting to know different cultures, getting out of my comfort zone and engaging in various activities, experiences and adventures, such as volunteering at Panda Research Centre, diving, hiking, volunteering at the Elephant sanctuary and others.

Backpacker

SABMiller

SABMiller plc was a FTSE 10 global fast moving consumer goods (FMCG) company and the second largest global brewer with 70,000 employees across 80 countries. In 2015-2016, SABMiller generated net producer revenue of US $24bn. On 10 October 2016, SABMiller was acquired by Anheuser-Busch InBev in a transaction valued at US$106 billion making it the 4th largest M&A deal globally and largest ever takeover of a UK-listed company (worth $275bn combined).  Head Office was in Woking, Surrey.

The main responsibilities of the role include supporting HR Team with People Processes, employee benefits and various other HR topics.
Working on various projects and organising team and onboarding events.

Achievements:
Value Ambassador Programme development
- I was given the responsibility to run our recognition programme: Value Ambassador Awards (VAA). The programme was not well known, had low participation and limited access.
- I have re-developed the programme – using online form with access for everyone globally, developing communications around it and regular reminders to encourage participation.
- The programme has received positive feedback from Global Leadership team and participation has increased by 75%.

HR Operations Specialist

The key purpose of the role is to support the TA Team with organisational and administrative tasks, managing diaries, meeting rooms, interviews, customer meetings and some other HR to Business interactions.
Talent Acquisition Support:
- Support TA in delivering a timely, efficient and well-managed hiring process.
- Work closely with recruiters, hiring managers and other globally distributed stakeholders to lead interview and assessment scheduling, such as coordinating diaries, travel arrangements, etc.
- Manage job posting and branding, ensuring alignment between social media, SABMiller Careers, Taleo, Avature and other recruitment software
- Gather metrics and prepare activity reports of TA activity for weekly and monthly meetings and distribution
- Collect candidate feedback and ensure positive candidate experience during the hiring process
- Maintain confidentiality of data and ensure compliance with Data Protection

Achievements:
Implementation of the new CRM system
 - We were using a limiting CRM system and my manager has decided to change it. I was given responsibility to lead the project.
 - I have successfully led a project, from project planning to implementation.
 - I have planned the changes for the project as well as contributed to design of our new careers page (job posting site) – provided content and materials.
 - I have designed the workflows for hiring as well as setting up various templates in the system to use. I have trained my colleagues on how to use the system.
 - I have received positive feedback from my manager and my colleagues as well as Global leadership for improved CRM system.

General Duties:
- Assist with HR Team Calendar, including team meetings, monthly updates.
- Take accountability for preparing any HR Announcements to the business.
- Maintain the Company Organisation Chart 
- Working on various projects
- Planning, organizing and executing team events as well as planning and organising onboarding activities and events.

Recruitment Coordinator

"Al Vicolo" Sardinian Restaurant

•	Managing the restaurant and everyday operations
•	Dealing with suppliers and placing orders
•	Training new members of staff
•	Serving customers in a friendly manner
•	Dealing with problems and solving complaints
•	Managing the team and delegating tasks

Assistant Manager

•	Attending customers and taking orders.
•	Catering for customers’ needs. 
•	Working together with other members of staff, including kitchen staff.
•	Giving excellent customer service.

Waitress

Clandon Park

•	Helping with event planning and coordination
•	Giving excellent customer service 
•	Catering for customers’ needs

Event Assistant

Bradford Tourist Information Centre

Work experience as a part of my course in Shipley college.

•	Engaging with customers and presenting information
•	Selling goods and tickets
•	Working with programs for events and answering e-mails

Assistant

A well-rounded professional with over 5 years experience, including sales, travel, recruitment, hospitality, human resources, and stakeholder management. 
I am highly organised, detail-oriented, self-starter with a strong focus to attention to detail and an ability to deliver results in challenging and pressurised work environments.

Guoste Treciakauskaite

Skilljar

Skilljar is the leading customer learning platform to protect and grow revenue, increase operational efficiency and deliver engaging customer experiences at scale. As the leader in customer education, hundreds of innovative mid-market and enterprise companies including Zendesk, Smartsheet, DocuSign and Slack use Skilljar to train and retain customers.

• Enterprise Implementation Manager and trusted leader of Implementation team OKRs; creator of Implementation Stages and Milestone Playbook framework and assets, enabling Implementation at scale in new verticals
• Enablement lead responsible for maintaining information and branding on slide decks for Customer Success organization; creates customer-facing assets such as success plans and feature usability guides
• Voice of the Customer program manager responsible for all program components including communications, compliance reporting, and developing monthly sessions to share the customer perspective company-wide
• Appointed as co-captain of Culture Ambassador within People team; partners with Head of People to lead a team driving ongoing remote-first workforce engagement, internal communications and special projects

Senior Implementation Manager

• Provides a best-in-class consultative Implementation experience including program strategy development and tactical integration setup for customers across all market segments with consistent 4.9/5 CSAT
• Agile project manager within Technical Services organization, leading multi-authentication and custom UI engagements for mid-market and enterprise customers
• Trusted owner of Services team OKRs; creator of implementation milestone meetings, developed digital customer success onboarding coursework and partnered with Product to launch template theme solution to all new customers
• Developed Slack on-call schedule for Customer Experience team to enable pre-sales team SLA compliance
• Appointed as Culture Ambassador within People team; leader of the 2023 Core Value refresh project, increasing knowledge of Core Values and frequency of peer-to-peer recognition in Slack and Core Value Award nominations
• Nominated by peers and chosen as winner of Q1 2022 Core Value Award: Ownership

Implementation Manager

Endorphin

Cycle, HIIT & Kettlebell Instructor

Huron

Huron is a management consulting firm offering services to the Healthcare, Life Sciences, Commercial, and Higher Education industries. The Huron Rounding software helps build stronger relationships and deliver better care through consistent, structured interactions with employees, providers, and patients.

• Established Implementation team with Customer Experience (CX), defining team strategy, process and overall position the broader Huron Healthcare practice
• Primary leader of customer implementations, ensuring a positive onboarding and first impression of Huron Rounding followed by seamlessly transitioning the delighted customer to account management
• Attended Huron’s quarterly Evidence-Based Leadership conferences, showcasing Huron Rounding to prospects and leading workshops of 100+ healthcare leaders engaging with the application
• Coached leadership teams at partner organizations on employee engagement and change management best practices in tandem with analyzing employee recognition and issue management data from Huron Rounding
• Served as subject matter expert for Leader Rounding on Employees within Customer Experience team
• Proficient at working across a variety of platforms including Salesforce, Azure, JIRA, Aha!, Trello and Microsoft Office Suite
• Nominated by peers for Huron 2020 Values Recognition Award

Customer Experience Associate

• Managed the success of over forty Huron Rounding partner organizations with a total book of business of over $1M ACV
• Diligently executed kick-off calls and check-in calls with project teams and led weekly training sessions to hundreds of customers both virtually and on-site
• Conducted virtual trainings for platform end users, growing their knowledge of software function and Rounding best practices
• Collaborated with over twenty internal account leaders to execute coaching initiatives at partner organizations and served as the voice of the customer to internal development and product management teams
• Established and maintained relationships with partners through exemplary customer service, detail orientation and positivity
• Assisted software development team with feature prioritization and user acceptance testing
• Analyzed partner Rounding data and provided recommendations to organizations to improve patient experience and employee engagement/retention

Customer Experience Analyst

Regis University

Regis University is a private, Jesuit university offering more than 120 degrees across 5 schools of study. The Undergraduate Office of Admissions receives thousands of applications each year, selecting a class of roughly 500 students each fall including those in competitive programs such as Nursing.

• Actively recruited students from thirteen different states throughout a year long recruitment cycle, achieving record-breaking enrollment in two primary markets as a result of exceptional relationship building and strategy execution
• Strategically organized a three-month fall travel calendar to include exhibition at national college fairs, high school visits, and individual student interviews
• Undergraduate admissions events team lead, yielding top attendance at annual Scholarship Weekend and Admitted Student Weekend events
• Managed a team of 12 part-time employees for weekly campus tours and monthly events

Senior Admissions Counselor

Colorado Christian University

Colorado Christian University is a private university ranked in the top 2% of all colleges nationwide for its core curriculum. With over a decade of consistent enrollment growth it has been named one of the fasted growing universities in the United States.

• Assisted the Director of Admissions & Assistant Director of Undergraduate Campus Marketing in their roles and responsibilities
• Responsible for full execution of monthly two-day preview experiences for prospective students and families including event communications, logistics and vendor management.
• Managed a team of 20 part-time enrollment counselor interns and university ambassadors
• Partnered with enrollment counselors to execute quarterly admitted student events in primary recruitment markets
• Contributed to the growth of the University's Facebook and Instagram by managing social media ambassadors

taplio

The Battle

Guoste Treciakauskaite

Logan Fowler

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