Senior Partner Manager at Hootsuite | Enterprise Alliances with MarTech SaaS | Head of Sales & Marketing at MyRisk | Board Director | Author of "Connect & Act - Systematic Social Selling"

I spend my days working with boutique marketing agencies across Australia, New Zealand and Asia Pacific helping them build businesses that feel lighter, clearer and more scalable.

Agencies don’t struggle because of a lack of talent; they struggle because they’re carrying too much alone. That’s where I fit.

ActiveCampaign gives them the tooling. I help them build the engine, the rhythm and the confidence to grow.

After moving to Australia nearly a decade ago, I found myself drawn to the agency world — the conversations, the creativity, the honesty, the challenge of wearing ten hats at once.

One thread that runs through everything I do is the belief that business moves at the speed of human connection. It’s why I’ve created my #42coffees series: slowing down enough to hear people’s stories, understand their direction and find the right doors to open for them.

The same energy shows up in the in-person events I run across Asia Pacific. When people meet in real rooms, things shift: ideas get clearer, partnerships form faster and growth feels more human.

Since then I’ve supported partners at ActiveCampaign and beforehand at Hootsuite, GoTo, Noggin, KeepItSafe and across the broader MSP and MarTech landscape. The work is always a mix of:
→ partnerships (finding the right doors)
→ automation & lifecycle systems (removing friction)
→ Social Selling (building visibility without becoming someone you’re not)
→ productised services (so the business stops feeling heavy)

What I enjoy most is watching agency founders realise they don’t need to grow through burnout — they can grow through structure.

Moving to Australia was not a straight line. A layoff opened a moment of pause which became an inflection point. I studied leadership using the time to understand the emerging SaaS ecosystem. That allowed me to transfer my experience into a new market, build a partnership-focused identity from the ground up, and develop the human-connection mindset that defines how I work today.

I’m also a long-time writer with 28 books from travel guides to Social Selling and personal development. Writing helps me make sense of things and help others do the same.

Outside work, I serve as a Board Director of Sydney’s historic Castlereagh Boutique Hotel. It’s a role rooted in community, heritage and looking after something that matters — values I try to bring into my work with agencies as well.

If you’re a boutique marketing agency founder trying to shape the next stage of your business, I’d love to hear your story. Every agency journey starts differently and no one builds it alone.

Gunnar Habitz

Did you ever return to a place that played a significant role in your life?

Alexandra and I knew each other only for half a year when we decided to go from Europe to New Zealand for a couple of month, right after uni. Here we're sitting in Auckland at a lunch break from learning English at the Auckland University. Little did I know that I would move to an English speaking country.

Exactly ten years ago we returned to Auckland, stayed with the same kiwi family and travelled - this time without learning English but figuring out if the South Pacific suits us (hint. it still does!).

Now I will come to Auckland again for the ActiveCampaign #EvolvingAgencySeries event on Thursday 19 March.

This is the perfect change to discuss with local marketing agencies the role they play with clients in an AI world to keep the human connection.

And for me it means reconnecting again with the place that built our journey already so long ago.

Looking forward to meeting our partners, my host family and fellow professionals who still remember me.

Any marketing agency who wants to explore #autonomousmarketing, please check this out:
https://bit.ly/47kxi5j

What's your impression when you returned to such an important place in your life?

Helping boutique marketing agencies scale through human connection, automation & AI-powered workflows | Agency Ecosystem Lead @ ActiveCampaign (APAC) | Ghostwriting educational email courses for authority & conversion

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Imagine this: your marketing activities focus only on social media - and nothing converts. Or you write very good emails - but nobody reads them. That's a sign of a missing element. Which one?
💡
I'm talking about customer journeys. Most businesses are deep in their services knowing the benefits for the clients in and out - but they're coming from a view of the solution, not from capturing the problem.

That's the space for an expert who understands customer journeys. One of my favourites in that area is Mando Anderson who runs his boutique agency Yeah Mando after his successful term as onboarding specialist at ActiveCampaign.

Mando and I met at my favourite café in Sydney's famous Bondi beach, the legendary Gertrude & Alice Cafe Bookstore.

Here are my thoughts from the 92nd episode of my #42coffees series:

1. Keep the human connection in digital channels without expecting to squeeze people thought static processes.

2. Turn subscribers into raving fans with the right approach from capturing leads on social media bringing them into email nurturing.

3. Show behind the scenes with customers stories alongside those customer journeys to be relatable and personalised (ActiveCampaign can help with that).

4. Don't just talk about authenticity, act as your true self even if it is quirky, raw and unpolished. Subscribe to Mando's newsletter to you see what I mean.

How do you describe the customer journeys for your business?

#emailmarketing #CRM #autonomousmarketing

Imagine you're a creative pro and enjoy working with modern AI companies? Now you have the chance!

I could observe the power of this type of role when I got a stretch assignment at Hootsuite to improve their Social Selling online course. I created the concept of new lessons while their animators, editors, narrators and video experts created magic out of it.

Now this type of role becomes available within the creative team at ActiveCampaign! We’re searching for a talented Animator & Editor to help us bring the brand to life.

This is an exciting opportunity to architect motion designs from scratch, partner with Product Marketing, and push the boundaries of what’s possible in SaaS. 

If you live in After Effects and Premiere Pro and have a meticulous eye for typography and colour theory, you’ll fit right in.

Check it out here: https://bit.ly/4rV15K4

Datacom

Sales Coordinator

Quotations and Sourcing
-Ensuring efficient quotation and order facilitation 
-Assisting sales representatives in the renewal and sale of hardware, maintenance, software and other products.
-Ensuring appropriate pricing and terms are maintained for all accounts in line with Customer agreements

Sales Support
-Ensuring customers expectation are being delivered for the timely and quality delivery of all contracted services/products as described in the agreement between the customer and Datacom.
-Responding to customer enquiries using appropriate methods. 
-Accurate maintenance of backorder and reporting
-Updating and Maintaining Backorders on a regular basis and provide sales team and Customers with reports at agreed times.
-Maintenance of Business Relationships, internal and external

Business Analyst
-Correcting master data on both IT Quota and Great Plains and ensuring any discrepencies are amended in a timely manner. 

Coaching and Mentoring
-Coaching and proactively mentoring new employees.

Sales Support Administrator

Options Consulting Group

Business Analyst
Logged 380 EDI issues on an Excel spreadsheet and submitted to the IT team on a weekly basis. 
Proactively worked together with the IT team and solved EDI purchase order issues; material codes, plant, measurements and pricing issues. Manual intervention was decreased by 50%. 
Proposed a 2 day order amendment policy for customers orders which helped reduce 95% of outstanding Purchase orders kept on hold. 
Created and maintained customer material master data to default Olex material codes, reduced the time needed to search for material codes.

Sales Support
Monitored team inbox on Outlook and actioned internal and external requests; Processed Purchase orders, ETA, POD, returns, damaged stock and credits.  
Liaised with customers and processing Purchase Orders on SAP (EDI/online and manual)

Coaching and Mentoring
Provided coaching and training of SAP to new team members and helping them understand the functions of the work area.

Sales Support Officer (At Nexans Olex)

Hays

Risk Management
Maintain a Risk Management Information & Reporting System to record, analyse and report
financial and legal liabilities and programs for appropriate control.
Consult with the Manager concerning risks to operations and recommend programs of control. 
Provide the Manager with regular reports and statistics on matters relating to Risk Management, including industry benchmarking analysis, tracking improvement of over time.

Claims Management
Ensure accident reporting procedures are in place and effectively utilised and communicated
throughout all Council sites.
Develop and maintain claim files and liaise with insurers, investigators and solicitors. 
Notify relevant maintenance departments to ensure timely remedial action.
Investigate compensation claims with Public Liability claimants on a ’Without Prejudice’ basis,
arrange payment and notify the insurance company of action taken. 
Maintain records of all under excess claims and provide statistical reports to Risk Management
Committee, EMT, Managers and other relevant parties. 
Maintain Council’s incident and claims registers.

Business Support Officer (At City of Stonnington)

Charterhouse Partnership

General Business and Administration
Provide efficient, effective, accurate and timely administrative support to the City Works and Assets including correspondence and assisting with monthly reporting on relevant reporting systems.
Provide timely information and advice to residents, organisations and individuals on matters relating to the Council’s functions, via telephone, email, written correspondence and in person.
Receive customer requests from Access Yarra and the community (internal and external) via Council’s information and communications technology systems and business recording systems.
Undertake data entry and processing of information into Council's asset and management systems, including then preparation of work requests and orders for programmed, routine and reactive service delivery.
Provide assistance to internal and external customers seeking information regarding the services provided by the Branch.
Assist in the investigation of complaints and help to provide progress reports to customers, and take appropriate follow up action.
Undertake administration duties involved with purchasing and invoice receipting requirements as required on Technology One.
Assist in the provision of administration assistance for Safety Map Accreditation requirements for audits and reviews.
Assist in completion of minutes.

Administration Officer (At City Of Yarra, City Works/Engineering

HORNER

Supporting Maternal and Child Health Centre
-Responding to customer enquiries in person, email and phone. 
-Providing general administration and support to all Family Services team. 
-Managing reception area.
-Assisting with any printing requirements
-Ensuring playgroup area and meeting rooms are kept tidy and presentable.
-Opening and closing of reception area. 

Supporting Parenting Services
-Ensuring playgroups leave on time (Next play group may be scheduled straight after).
-Providing information to families approaching the service for the first time: Maternal and child health centre, Family Support and Counselling, Immunisation, Parenting Sessions and New to Melbourne sessions. 

Business Support
-Logging any building issues that needs to be attended.
-Reporting and following up on defects and maintenance. 
-Topping up flyers and brochures in waiting area when required. 
-Purchasing of Stationary and office supplies when required.

Business Support Officer (At City of Melbourne, Community Hub @ Docklands)

Event Management & Administration
- Assisted with event mail outs of event tickets, letters, wrist bands and premium vouchers for designer runaway events during Melbourne Spring Fashion Week. 
-Organised and amended Spring Fashion week roster date and times for 300 volunteers including positions such as; Team Leaders, Front of House, Back of House, Stylist Assistants according to changing availability both internally and externally. 
-Verified Letters of Agreements are properly completed, signed and dated from all volunteers. 
-Using EDocs database to access all documentations required for Spring Fashion week such as roster, volunteer police checks, letter of agreements, volunteer contact details and availabilities. 

Customer Relationships
-Screened and responded to generic events inbox on daily basis. (50 - 100 emails a day)
-Contacted all volunteers alphabetically to fill in shifts via mobile text, phone and email. 
-Maintained all confirmed attendances for various shifts and updated all changes to shift times/dates for event on master Excel Spreadsheet.
-Confirmed cancellation of shifts from volunteers via phone/email.

Events Administrator (At City of Melbourne, Collins Street)

MG Chemicals (Australia) Pty Ltd

Customer Relationships
-Preparing invoices to all customers both internal and external.
-Implementing, maintain, track and trace all customer orders and enquiries.
-Able to source raw materials within Australia to support other MegaChem opportunities internationally.

Office Management & Administration
-Providing admin support to General Manager, Admin Manager, Sales and Group Managing Director and keep confidential information on a total trust basis. 
-Preparing and maintenance of Certificate of Analaysis, Material Safety Data Sheets, Specification sheets for Sales department and customers when required. 
-Management of office administration functions including couriers, utilities account administration, payment and building management liaison.
-Maintaining, replenishing and anticipating procurement of all office stationary, kitchen and printing supplies in line with allocated budget. 
-Provision of administrative support to the Sales teams, such as administering contractual agreements. 
-Maintaining petty cash and process Expense claims from Mega Chem Australia. 
-Maintaining a good inventory of supplier information/brochures to make readily available on request to customers.

Purchasing and Procurement
-Raising Purchase Orders to bring stock into Australia via suppliers. 
-Supporting the Sales team by organizing samples for new or existing potential customers. 
-Goods receipting all stock into SAP after confirmation from 3PL.

Logistics 
-Working closely with 3PL to ensure timely receipting of raw materials into SAP.
-Assisting with the timely delivery of all freight (Air and Sea), samples and general Dangerous Goods Export and Import processing. 
-Preparing of Import & Export AWB and other documentations.
-Assisting imports - chasing suppliers for missing documentations for timely clearances.

Admin Executive

iPeople

Reception & Customer Service
-Meeting and Greeting Aslyum Seekers, Refugees and all visitors including students
-Act as the first point of contact for the Settlement Program and assist with the provision of information to clients on routine matters.
-Provide general customer service and general administrative support services to the Settlements Team including reception, word processing, spreadsheet, PowerPoint presentations, stores and registry related services
-Referral of clients ineligible for services to appropriate providers

Office Management & Administration
-Organising Network & Security Access Card for all new employees.
-Sending out Staff Movements to all staff on a daily basis.
-Creating and organising Duty and Kitchen Rosters on a monthly basis.
-Maintain mail register, distribute incoming mail and purchase stamps.
-Organising outgoing mail and picking up incoming mail from Mailroom on ground floor.
-Providing current job vacancies and updating job notice board for Aslyum seekers regularly
-Complete resource information as identified by the Program Manager, Team Leader and Case Managers.
-Monitor and order stationery and kitchen supplies on regularly basis.
-Perform a broad range of administrative functions as required including filing, minute taking, creating correspondence, record maintenance, archiving & distributing marketing materials.
-Organise vehicle and venue booking, including booking vehicles services and forwarding vehicle log sheets to AMES administration
-Other administrative tasks as required by the relevant Program Manager.
-Organise catering for colleagues when required.

Clerical & Financial Accounting Support
-Approving medical and pharmaceutical Tax Invoices, concession cards applications for Aslyum Seekers and forward to Finance team.
-Retrieve, collate and interpret data from client management databases.
-Process and maintain client records including establishing manual and electronic client files, entering and retrieving data.

CSO/Office Administration (Working in Settlements AMES Flagstaff)

Office Management & Administration
-Manage all aspects of the Australian office operations, including liaising with the landlord, maintenance, service contracts and budget. 
-Order and maintain appropriate stock levels of office stationary and office supplies.
-Sort and manage incoming/outgoing mail and couriers
-Liaison with vendors/suppliers including but not limited to couriers, office supplies & services, storage facilities, printers, market research database suppliers

Business Team Administration Support
-Pre-screen external and interoffice communication, maintain diary appointments and deadlines, schedule and coordinate meeting arrangements, prepare travel arrangements, and provide customer service for supervisor(s) or executive(s) as needed
-Coordinate meetings/conference calls, prepare meeting materials/agendas/minutes, and prepare travel arrangements for local business team, as needed
-Assist with preparation of correspondence, presentations and reports, and provide general and project administrative support under the direction of the business team
-Manage and full-fill consumer and partner requests for information, samples, and marketing materials
-Prepare and distribute various business tracking reports, sales scan data, consumer hotline responses, product samples, etc
-Coordinate and manage company events

Clerical & Financial Accounting Support
-File documents and other materials, perform data entry of applicable information and maintain resource information, references and other indexes as appropriate
- Ensure all supplier invoices are appropriately coded, entered promptly and have been authorized for payment, managing the weekly and monthly cheque run process
-Track and report to supervisor and/or business team monthly ACTO expenses to budget. Prepare monthly accounts payable accruals

Office Manager (Working at Oceanspray)

Qudos Recruitment

-Created VLOOK UP formula collating and merging over 20 different Excel spreadsheets into one for Australia and New Zealand product ranges, For Apparel, Men, Women and Junior ranges). 
-Ensured high accuracy at all times while dealing with mass information and verifying data entered is correct.
-Made it easy for staff to print promotional tickets for all Kathmandu products across Australia and New Zealand.

Excel Data Entry Specialist (Working at Kathmandu)

- Alphabetically sorting and batching ballot paper and voting papers by area district order ready to be scanned (Batches of 50) 
- Processing early postal votes for Victorian state election November 2014 onto VEC system
- Using post code book to look up missing post codes
- Searching for area districts on Excel if missing on voting application
- Accurately validating whether each vote is formal or informal based on selection criterias provided such as name, signature and date of birth (500 to 1000 votes per shift)
- Bringing any errors or discrepencies to the attention of VEC staff and marking votes as informal
- Ensuring each vote is accurately sorted by area districts and correctly numbered in sequence once votes have been received via mail
- Scanning all postal votes using hand held device to confirm each vote onto system 
- Entering numerical state votes onto system as shown on voting papers ranging from 1 to 50 (3 boxes + per shift depending on availability)
- Double checking data entry of other operators to ensure high accuracy at all times
- Proactively offering assistance to other data entry operators with bigger workload

Data Entry Operator (Working at Victorian Electoral Commission for State Elections)

Customer Relationships
-Recording of requests for services onto Lotus Notes and ensuring emergency requests are brought to attention of appropriate officers/section in a timely manner.
-Approving extension of time for infringement notices from customer service and by speaking to offenders directly over the phone. 

Data Entry and Efficiency
-Processing high volumes of new and renewals of resident, staff, disabled and visitor parking permit applications on Lotus Notes and ensuring high accuracy and attention to detail at all times. (50 - 100 applications per day).
-Using Mail merge in Microsoft word to compose letters using the same template for various residents. Preparing of written correspondences either via email or letters to be sent out requesting more information or payment regards permit applications. 
-Using various programs together to increase productivity and efficiency including: Avaya Aura Agent Desktop 6.0, Qmani, RecFind6, Outlook 2010, Authority, and Exponare Enquiry 4.5. 
-Recording any return to sender letters, penalty reminders, infringement notices or parking permit applications onto Authority and Lotus Notes. (10 – 20 per day)
-Filing and archiving all council documents including: renewals, parking permit applications, animal registrations and so forth. 

Problem Solving
-Responding promptly to all telephone enquiries from residents, offenders or any external agency using Avaya.
-Maintain good communication relationships with all Council staff and the general public while having the ability to gain their cooperation and understanding when required.
-Using RecFind6 to locate any missing information such as permit applications that may be lost in the mail.
-Processing skip bin permit applications on Microsoft access database and calling skip bin companies to confirm missing information on applications.
-Using initiative and judgement to ensure matters are dealt with appropriately, identifying those which should be referred/known to others.

Compliance Officer for Regulatory Services (Working at Maribyrnong City Council)

I am a professional all rounder Business Support Administrator specialising in Business Administration. I have an Advanced Diploma in Business (Marketing), and over 14 years Administrative and People skills across various industries including administration, business support, chemicals, fashion, hospitality, legal, local government, logistics, money retrieval, manufacturing of raw materials, retail and sales. 

I have worked with small, medium and large global organisations and am passionate in building strong long term business relationships. I am always keen to find better ways to improve efficiency within an organisation.

taplio

The Battle

Gunnar Habitz

Julia Truong

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The Battle

Gunnar Habitz

Julia Truong

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Gunnar Habitz's LinkedIn Performance

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