Greg Hickman

AltAgency

We help agency owners, freelancers and service providers grow and scale without working nights and weekends. 

Less Done-For-You. More Leverage. Better Results. It's a Win-Win.

Owner and Founder AltAgency

System.ly

We help online entrepreneurs create RELIABLE marketing systems that maximize profits for their products and services. 

GET IDEAS THAT IMPROVE YOUR FUNNEL, NOT JUST BRAINLESS EXECUTION:

We’re marketers first, funnel and automation experts second. While we implement whatever you dream up, we make strategic recommendations to improve your systems and grow your business.


FOCUS MORE ON YOUR BUSINESS INSTEAD OF THE HEADACHES OF WORKING IN IT:

Time is money. You shouldn’t be spending yours learning how to build funnels or automate workflows. You time is better spent working ON your business not IN it. While we handle the nitty gritty behind the scenes, use your extra time creating content, engaging your audience or creating new products and service.


INCREASE CONVERSATIONS WITH PROVEN SALES FUNNELS AND MARKETING AUTOMATION:

We’ve developed funnels that generate millions of dollars a year and save our customers time. Why re-invent the wheel? Let us show you how you can be making more money by implementing systems that convert and save you time.

Founder & CEO

Mobile Marketing Engine

We help small businesses unlock new revenue by empowering them with technology, guidance and services to succeed with mobile marketing & automation. 

As both an Infusionsoft Certified Partner and Mobit Certified Partner, we can help you develop and implement your mobile marketing automation strategy. 

Mobile Messaging Campaigns
Mobile Marketing Automation
Mobile Wallet Campaigns

Mobile Mixed

Mobile Mixed is a mobile marketing talk show, blog and resource. It's an entertaining and informative show that features interesting conversations with top mobile marketers and resources to make your next mobile marketing initiative successful.

You can get Mobile Mixed shows directly to your email daily or weekly absolutely free by becoming a subscriber (you can also subscribe via RSS).

Read more: http://www.mobilemixed.com
The Mobile Marketing Training Group You Wish You Had: http://mobilemarketingtribe.com/

Founder & CEO of MobileMixed.com - A Mobile Marketing Training & Consulting Company

Cabela's

Led the mobile strategy, mobile product development and mobile customer experience for the Cabela's brand and all of its retail locations.

I am proud of have launched the new Cabela's mobile website which you can visit at www.cabelas.com from your phone. To date, the site is performing off the charts. Triple digit percentage growth in visits, orders and sales. Our new user experience has dramatically increased conversion while giving the customer the best possible mobile experience. 

Was responsible for launching the SMS pilot program and planning the national launch for 2014 with my amazing team. The redemption rates to date are impressive and this will be a powerful component of the mobile strategy at scale. 

Developed the strategy for the new smartphone app approach for the brand and helped develop the feature and functionality requirements to begin development on this project.

Mobile Marketing Manager

PlaceWise Media

I've defined and built Placewise Media's mobile strategy and suite of mobile products and services for the retail industry. 

I manage the development and execution of mobile marketing campaigns for a network of 300 shopping centers across the United States. 

I've managed the mobile product development for SMS (text) solutions, mobile web, mobile applications, QR codes, Location Based Services (LBS) and other emerging mobile technologies

Mobile Marketing Strategy | Mobile Product Development | Mobile Marketing Education

ThumbFound, a Mobile Marketing Agency

A Mobile Marketing Consulting Company. We help business integrate Mobile Marketing initiatives into their marketing mix. 

This includes: 

- Mobile Marketing Strategy Development
- Mobile Marketing Training 
- Mobile Marketing Education
- Mobile Marketing Coaching
- Campaign Development & Execution
- Mobile Product Development
- SMS Messaging
- Mobile Web & App Devleopment

Thumbfound's service offering is now available through Mobile Mixed, a High Road Labs Inc company.

CEO and Mobile Marketing Consultant

Ifficient Interactive - The Education Project

Generated over $1 million in new business executing customer acquisition / lead generation initiatives for top-tier advertisers including American Express, SC Johnson, Huggies, The
North Face, Argosy University and Ashford University
(CPL, CPC, CPM to CPA)

Director Of Sales & Strategy

The Concept Studio

• Create and managed mobile marketing programs  (AT&T, Cingular, NY Jets, NCAA, EA and Sony Mobile Games).
• Manage mobile and Internet sweepstakes programs from concept creation through program reporting and analysis.
• Launched Cingular Music and MySpace Mobile services to both employees and consumers.
• Coordinate and program mobile marketing initiatives utilizing numerous platforms (VeriSign, SinglePoint and Air2Web).
• Knowledge with all carriers in SMS, MMS, WAP, LBS.

TracyLocke

Managed clients and internal teams for Lipton and Pepsi Customer marketing to execute integrated programs involving TV, Radio, Grassroots tours, Mobile, In-Store, Online and Print. 

Worked with major retailers such as Walmart, Sams Club, Kroger and 7-11 to launch new products for both Pepsi and Unilever brands.

Account Executive

Helping agencies, consultants and freelancers take back control of their business , create wild profits, and grow with certainty without sacrificing time with family.

🕬 ATTN: Agency Owners, Freelancers & Service Providers

Do You Know the Reason You Cannot lift the ceiling on your client capacity while removing yourself from day-to-day fulfillment ...?

You have not yet had a true SYSTEM to take the best of what you have to offer and transform it into your unique solution, rather than being viewed as a commoditized service provider.

Here's a few things we do that nobody else does:

✅ Create (or makeover your existing service menu into) your productized service suite

✅ Create and build a systematic sales experience so you only sell to the right people while optimizing your time

✅ Structure and deploy a new client on-boarding experience and client fulfillment process that sets clients up for success without your 1:1 involvement

✅ Identify and build the right team of people and processes to free your time as the owner and escape the day-to-day

✅ Scale your team and your systems around each of the critical areas of your business: Sales, Marketing, Fulfillment and Operations

✅ Deliver an operating and communication cadence for you to continually meet the goals of your strategic plan.

If you meet the following criteria we need to talk:

-You're sick and tired of not knowing how to scale your client capacity without getting buried in fulfillment.

-Perhaps you know that you need mentoring to take it to the next level.

-Or maybe you've 'already bought a Guru’s course on scaling’...and it didn't work.

Time and time again, we speak with burnt-out agency owners who know they need to change things in order to scale...

They just need a proven system to do it.

----------------------------------

Now imagine if you had that system...

A systematized process that helped you to design your 100% unique service offering (so that your clients get great results and delivering it is easy and fun for you and your team) 

Imagine discovering how to deliver your service (and what format to deliver it in, so that you maximize profits and time without sacrificing client results)

What if you KNEW that you had a dream team that helps roll out the systems and process to run the business without you involved in the day-to-day.

And...

🎯 How would you like to scale the business up with the latest strategies and systems to build a business that runs without you? 🎯

You can.

That's what we help you do: ► https://altagency.com/mw-watch-li

✉ Email me directly with your questions ☛ hello@altagency.com


Loyalty Metrics

Loyalty Metrics is a Customer Experience Management consulting and training firm specialized in Customer Experience (CX), Employee Experience (EX) and Net Promoter System (NPS).

We help organizations to;
- Listen to customers and employees in real time
- Measure how well you are delivering; 
- Provide action and follow up tools
- Drive profitable and sustainable growth

www.loyaltymetrics.cl

Founder

Customer Institute

The Customer Institute is an independent global organization setting gold standards as well as enabling and recognizing excellence in customer-centricity. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors. 

Welcome to www.customer-institute.org

Director Customer Institute

Universidad del Desarrollo

Integrating the classroom and the real world.

My educational approach integrates rigorous classroom study (business concepts) with real world experiences to create a powerful way to learn and excel at managing their lives and careers.

Professor of Experiential Learning (Faculty of Business Administration)

UDD is one of the top three prestigious private universities in Chile rated one of the best in Latin America for one of its main facets: entrepreneurship.

•	Reporting to the Dean of the Faculty of Business Administration     
•	Leading the undergraduate business program with over 1.000 students and 65 faculty members.
•	Developed innovative programs through applying experiential learning programs to foster student relations with the private, nonprofit and governmental organizations.
•	Leading a team of eight executives, we achieved an increase of 30% in student applications over the previous year by putting into practice a successful training plan and customer service experience initiatives.

Business Program Director

Willis Towers Watson

Appointed as Customer Experience Manager in 2013 to establish a customer-centric culture.
•	Managed to increase NPS (Net Promoter Score) results 9X since our first launch in 2011 increasing the firm's revenue growth. NPS 2011=6.7 ; NPS 2012=25.8 and NPS 2013=60.5 
•	Increased retention rates from 85% in 2011 up to 89% in 2012 and 91% in 2013 by successfully implementing customer service experience initiatives.

Customer Experience & NPS Programme Director

Willis Group Holdings plc is a leading global risk advisor, insurance and reinsurance broker.

•	Reporting to the Chief Executive Officer
•	Assist the CEO with market intelligence and performance management control reports ensuring Willis best content and practices are consistently delivered to all defining clients and prospects.
•	Oversee the entire activities of Sales and Marketing reporting on a weekly basis to the team in Sao Paulo and London (headquarters).

Sales and Marketing Manager

ICARE Chile

ICARE is the leading business community in Chile.

•	Reporting to the Chief Executive Officer 
•	Appointed as the Board of Director's secretary
•	Developed networking programs with C-level executives of the leading organizations in Chile.
•	Responsible for developing international programs and memorandums of understandings with business communities in USA, Europe and Latin America.
•	Organized over 50 major events and business conferences, overseeing program contents, financial management and planning, international and national speakers, technology applications, etc.
•	Achieved an increase of 100% in total audience over the previous year by implementing ICARE’s new digital strategy and building successful external relations with key groups and individuals.

Business Development Manager

Principal Financial Group

The Principal Financial Group® (The Principal®) is a retirement and global Investment management leader.

•	Reporting to the Sales and Marketing Manager
•	Leading the creation and responsible of overall operations of the “High net worth Individuals” department.
•	Advised over 100 regular clients with investments starting at USD 100.000 each.
•	Leading, developing and deploying customer-led growth strategies and client retention initiatives.

Account Manager

En 2014 fundé Loyalty Metrics luego de 15 años aprendiendo e implementando metodologías para mejorar la experiencia de clientes en sector privado.

El foco es apoyarte a mejorar la experiencia de clientes y colaboradores a través de un acompañamiento de n todo lo necesario para que logres resultados financieros concretos.

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About Loyalty Metrics
At Loyalty Metrics we help companies PROFIT (ROICX) from increased customer loyalty and pride ourselves on being recognized as Practitioners, not gurus".

Loyalty Metrics serves VoC programs for businesses such as Ripley Bank (with over $ 1.3B in asset allocations with over 85 branches throughout Chile, Perú and Colombia and over 2.000 employees and 4mm clients), Cencosud - Scotiabank, Consorcio, IM Trust - Credicorp Capital, THB Re, Mapfre, etc.

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Greg Hickman

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