ThinkAlternate Technologies

At ThinkAlternate Technologies we automate and simplify daily business operations of our customers by building Mobile and Web Applications that create processes automations for Sales and Order management, POS systems(Point Of Sale), projects & milestone management, Inventory management, Repairs system, certificate generation, customer feedback system, etc.

My role here is to identify tech solutions to key business bottle necks and bring relief and growth to our customers business. My key roles and responsibilities are,
- Develop Technical Solutions for retail business problems
- Design & Architect Systems for Mobile & Web Applications
- Create processes to increase operational efficiency, reduce Human errors and improve task accuracy
- Host Applications on Cloud Services for high availability and scalability at very low cost investment.
- Project Management
- Client Relationship Management
- Heading Product Development Team and their Deliverables
- Hands-on coding when needed on Mobile apps (Android & iOS native App development, Flutter Apps)
- Debugging and problem-solving along with the development team.

Founding Director

Clippet

Introducing Clippet.ai India’s First On-Demand Design Services Platform. 

Ever imagined graphic designs done in minutes ? Clippet becomes the first company globally to deliver designs in under 90mins!

Co- Founder and CTO

RUSTIC TONES

Rustic Tones works to offer sustainable clothing for mindful living people that not only protect but nurture both the people and the planet. Right from the first step of organic cultivation to the last strip of biodegradable packaging and special mention dyes from the very essence of mother nature and herbal plants. We stay loyal to the soil. 
We design baby clothing that is of practical useful styles that are safe and comfortable for babies.

Business Advisor, Co-Founder

Amman Tyres

My current focus is to digitally transform the business into a tech-enabled and automated business.
The business has been Digitised and currently in the process of Digitalisation. Once We achieve our digitalisation goals, we would be all set to move the business into Digital Transformation stage where we would be disrupting the market.

In the past, I had been managing Sales & Marketing, Business Development, Finance & Operations in the family-run Brick-n-motor Business.

Amman Tyres is one of the most trusted tyre dealers in Bangalore for the last 32 years. Wholesale and retail tyres available for Cars, Two-wheelers, Tractors, Goods Vehicles and all other automobiles.

Head Of Digital Transformation, Partner

Playonomics

Handle everything that is technology. 
Tech: Python Django, React.
Cloud: AWS, Firebase.

Chief Technology Officer

iDare - Support, Safety and Wellness

Hand holding the business, operations and technical team for all technology solutions and needs.
Was part of the product team for product innovation, analytics and growth for user acquisition, user engagement, user retention and monetisation strategies. 

Performed Go To Market for iDare App and successfully performed multiple release stints by steadily growing the user base.

Chief Technology Officer Consultant

CASH+ A Lifestyle & Neo Bank App

Product release, innovation, GTM plan, development team hand holding, Tech Hiring.

vMobo Inc.

Head and own the mobile app product for design, development testing and deployment.
Apart from end to end development my responsibilities include ownership of product development for both Android and iOS mobile apps.

Android & iOS App Developer

NOROC Solutions Pvt Ltd

-- Consumer based product development for simplifying payments in industries such as Food and Beverage, Vehicle insurance, Vehicle service, Diagnostic centres, Flea markets, etc.

-- Focus is primarily towards building robust mobile payment apps for android smartphones with a rich and native user experience.

-- End to end product development including architecture, design, development, testing and deployment.

Android App Developer

TEKsystems

-- Design and development of Android enterprise level applications following Agile development.
-- Knowledge in being able to consume and develop REST web services.
-- Architect the development using Model View Pattern (MVP) architecture.
-- Test cases using Junit and Mockito.
-- Experience in working with Maven and Gradle build tools.
-- Exposure to Jenkins for Continuous Integration (CI) 
-- Exposure to Sonar Source for continuous inspection of Code Quality.
-- Deployment and Administration of Apps on Google Play Store.
-- Eclipse and Android Studio for Dev IDE.
-- Exceptional Communication and Leadership skills.
-- Extensive knowledge in preparing Business requirement documents and functional specifications.
-- Creative problem solving skills with excellent team building and interpersonal skills.

Android Application Developer

Working on an Infrastructure project on VMware. Key skill sets included in the project are,
> IBM Tivoli Identity Manager (ITIM)
> VMware vSphere client
> VMware Horizon View Administrator
> VMware View Client
> VMware ThinApp capture
> Microsoft Remote Server Administration Tools (RSAT) 
> Microsoft Share Point.
 
Leading a team of 15 members also includes additional responsibilities such as
Resource management.
Risk prediction and management.
Decision making.
Continuous Improvement Process/Planning.
Active involvement in the Steering Committee for reports and statistics.

Consultant Engineer / Team Lead

I Help Non-Tech Founders with Tech Leadership | Founding Director @ ThinkAlt Tech

Goutham is a passionate Entrepreneur who lives and breathes Mobile App Development. His passion towards building apps led him to start ThinkAlternate Technologies, fastest growing Mobile App development company in Bangalore, India.  
He is process driven and makes sure his clients always get the best in class products for their business, while primary focus being growth of his clients business.

He is a highly energetic leader who goes above and beyond for a product success. He has so far built more than 100+ Apps for customers in India, USA, UK, France, Japan, Gibraltar, Canada and various other countries across the globe. 

Goutham also guides and hand-hold startups by being their fractional-CTO. 

You will find him in his element when he’s talking about business, building mobile apps, swimming meditating, travelling and finally being himself with a good cup of coffee and a non-fictional read. 


ThinkAlternate Technologies

★ One of the fastest growing Mobile App Development Company known for executing complex projects.

★ Certified development team.

★ Process driven framework for timely delivery and lifelong support.

Our In-house product success team can help you build your dream product in lighting speed.

Goutham Iyyappan

Beerocrat

Founder

Bajaj Finserv Health

As a National  head- Product at Bajaj Health, I have spearheaded initiatives that have placed wellness at the forefront of our business strategy. My leadership in expanding wellness offerings across 350+ Group Medical Corporations (GMCs) underscores my commitment to enhancing healthcare accessibility and engagement.

1. Increased User Engagement: Developed and implemented a step tracking feature that currently engages 25,000 Daily Active Users (DAUs), reflecting a significant adoption of our digital wellness initiatives.
2. Nutrition Consultations: Facilitated an average of 150 daily consultations focused on diet and nutrition, helping users make informed dietary choices and promoting healthier lifestyles.
3. Fitness App Growth: Oversaw the fitness app's growth to achieve 250 Daily Active Users (DAUs), fostering a vibrant community dedicated to their health and fitness goals.
4. Diabetic Care Initiative: Launched a comprehensive diabetic care program that scaled from 0 to 50,000 base users, with 2,000 DAUs actively utilizing medical checks and diabetic monitoring, significantly improving management and support for individuals with diabetes.
4. Promoting a Culture of Wellness: Through these initiatives, contributed to creating a strong culture of health and wellness in corporate environments, encouraging more individuals to prioritize their well-being.
Each of these accomplishments underscores my commitment to driving impactful wellness solutions that enhancing access to holistic healthcare solutions for thousands of employees and their families.

National Head of products

Kreeday.com

Kreeday.com is a sports platform that caters to individuals of all ages and skill levels, from 7 to 70 years. The company's mission is to capture the growing sports industry market by providing easy and accessible sports events that are both fun and challenging.

Hype Luxury

Vice President of Products

Amazon

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Directing the CTPS products and involved in shaping the process for customer in-take using the voting mechanism on feature requests [Customer Obsession]
● Originating a 3-year product vision to re-shape the COMET. [ownership]
● Achieved 100% user adoption goal for a product from 36 teams to 72 teams
● Administering 50+ customer interviews to validate the use case, and the vision

Key Skills
‾‾‾‾‾‾‾‾‾‾‾‾‾
● E-commerce
● Product Management
● Product Improvement 
● Process Optimization 
● Product Roadmap
● Team leadership
● Strategic Planning

DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Driving the product and program roadmap for CTPS to achieve the business goals
● Reducing operational overheads to lead automation strategy with the cost-center value of USD 1 million including resources
● Improving agility towards the tasks and bringing it down to 8 days by introducing COMET 2.0 and fine-tuning the sprint model 
● Automating the closure on the sprint issues to save a team member's 1 week time in a month for cleaning up the old tickets
● Developed a proof of concept based on user persona and provided tooling solution to enhance the customer experience with zero cost
● Mentoring a team of 7 on products and systems while a team of 8 in Hyderabad and Seattle to deliver results with a CSAT score of 80%
●   Introducing NPS survey using Qualtrics for CSAT and bolstered CSAT from 6/10 to 8/10 with in span of 6 months [Customer satisfaction]

Sr Product Manager

Product Innovation:
Launched Ask Eva, a conversational AI chatbot for HDFC that addresses the customer queries in less than 30 seconds which bolstered customer experience by 98%.

Product Specialist

Brady Corporation

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Improved the loading time of 185 websites from 7 seconds to 2 seconds
● Won 'Employee of the Year Award 2017' and increased team productivity by 30% while reducing TAT and achieving ~99% SLAs
● Reduced time from 180 to 2 minutes by introducing automation and saved USD 150K
● Researched new/alternative technologies like Nagios Monitoring and reduced infrastructure cost from USD 60k to USD 0
● Oversaw the transition of a major project - HORIZON to Brandy India which comprised of 100+ workstreams

FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Product Management 
● Process Optimization
● Digital enablement


DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Managed concept-to-launch of DYO(Do Your Own) front end solution enabling real time monitoring of online customer transactions. Top selling product has generated ~$15M CAGR since its 2015 launch.
● Strategised 30e-commerceGTMtobolsterthedigitalvsofflinerevenueswhile improving page load time, PCI, and shopping experience
● Managed and assisted a Management team of 25 to achieve organizational goals
● Chalked out the annual product vision to bolster customers satisfaction from 75% to 99.2% (FY 2015) which surfaced 1 Million+ transactions online revenue
● Transformed the existing software solution to avoid complex shipping process
● Enhanced framework to bolster customer satisfaction from 7/10 to 9/10 using NPS
● Accomplished phenomenal customer adoption & awarded best employee on digital segment at FY Awards, ‘17

Head of Product

Logica

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Improved responsiveness of application load time by 90% and converted RFI to USD 1.3 million quote to enhance the product while increasing CSAT to 98%

FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Client Relationship Management
● Incident Management 

DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● On-boarded 20+ customers while supporting 40+ global customers for 12 products catering to energy and utility functions like oil, gas, etc. 
● Bolstered accuracy on notes to 100% by designing a road map for new versions and revamping release management process
● Mitigated the risk of problems for 500+ stakeholders by tracking persistent incidents to foresee and identify the problems

Product Consultant

IBM Global Services

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Performed setup of Nagios on 1500 servers while ensuring adherence to SLA and implementing ITIL standards

FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Documentation
● Infrastructure  & User Support 
● Policy Design 
● Risk Mitigation
● Team Management & Leadership

DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Appointed committee member for developing Maximo (GDF) using ITIL Framework and led 20 Associates in IT support
● Provided technical guidance & operational instructions to ~25 systems users on a daily basis for server patches & upgrades

Mphasis

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Migrated customer portal from BMC Remedy to Managenow (website) to receive 100+ customer appreciations

FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Client Relationship Management
● Issue Resolution
● Incident Management 
● Project Management
● Requirements Gathering 
● Risk Mitigation
● System & Solution Design

DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Rendered technical support for banking application to 25+ users on a daily basis to bolster customer satisfaction
● Provided risk management by monitoring the project schedule and quality of project set up on 2500+ servers on HP & IBM

Product Support Engineer

I am a product expert with over 16 years of experience in leading and managing e-commerce operations, digital transformation, and strategic planning. I have an executive MBA in product leadership from the Institute of Product Leadership, and I have worked with global companies such as Amazon, Brady Corporation, and CGI.

My mission is to deliver customer-centric and innovative solutions that enhance the user experience, optimize business processes, and drive the growth and profitability of the organizations I work with. As the VP of Products at Hype Luxury, I directed the product and program roadmap for the luxury e-commerce platform and implemented features based on customer behavior and feedback. I also streamlined the communication channels and guided the teams to improve product quality and performance. Previously, as a Senior Product Manager at Amazon, I originated a three-year product vision for the COMET project. I achieved a 100% user adoption goal for a product that scaled from 36 teams to 72 teams. I have also contributed to the entire lifecycle of e-commerce applications, reduced the loading time of 185 websites, and improved the responsiveness of application load time by 90%. I have received multiple accolades and awards for my work, including the Employee of the Year 2017 at Brady, and the Paper Presentation on Biometric and Artificial Intelligence.

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Goutham Iyyappan

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