Salesforce

Great leaders fuel growth. They're talent multipliers, trusted partners, and shrewd operators. As an executive coach, I support our leaders on their journey to greatness. Working 1:1 and in group sessions, we identify strengths & growth areas to support onboarding, growth, and personal development.

- FY24: Supporting our Financial Services & Canadian business (130+ leaders)
- Actively coach 35+ leaders on a rolling 6-month basis
- FY23: Owned our Healthcare & Life Sciences business (100+ leaders)
- Actively coach 20+ leaders on a rolling 6-month basis

Director, Leader Development & Executive Coaching

On the Global Enablement Strategy & Innovation team, we set out to find, build, and deliver cutting edge technology & enablement programs to serve our sellers & leaders around the world. We built & curated enablement products, engaged on go-to-market strategy and empowered our distribution teams to perform at the highest level.

- Key stakeholder on technology acquisition/M&A team (LevelJump)
- Subject matter expert on roll-out of new global sales methodology

Director, Global Enablement Strategy & Innovation

Built, facilitated, and delivered our Canadian sales enablement & operations strategy to empower Canada's sales organization. Supported sellers & sales leaders from Commercial (SMB) through Enterprise.

- Business partner to 130+ person sales organization across Canada
- Built & delivered 'Executive 360' program supporting 26% pipeline growth YoY

Sr. Manager, Sales Enablement

As a sales leader, I was responsible for the hiring, onboarding & coaching of 9 quota carrying Account Executives focusing on new customer acquisition & retention.

- 117% team attainment YTD 
- Led in-person (Toronto) & remote (Atlanta) team

Manager, Commercial Sales

Rounding out my skill-set, I stepped into a direct selling role working with clients to implement our more technical, platform-oriented products: Heroku (AWS), IoT, Analytics, AI, Machine Learning, Force.com, & Encryption.

- 155% FY19 quota attainment
- 153% FY18 quota attainment

Sr. Account Executive, Platform - Mid-Market

Returning to the pre-sales world as a Solution Engineer I partnered with sales executives to develop, build, & present technical solutions to new & existing clients.

- FY15: Q3, Q4 SE of the Quarter
- FY16: Team lead for Toronto & NYC SE's

Sr. Solution Engineer

In this customer success oriented role, I managed a portfolio of enterprise clients helping improve their use of Salesforce solutions by analyzing account health, onboarding, and training.

- 115% YTD client renewal rate & #1 AMER success manager.

Customer Success Manager

Began my Salesforce journey by helping source, create & drive pipeline to fuel explosive growth. 

- Sourced over $317k; generated over $3.4 million in pipeline

Sales Development Representative

Prophix Software

Hunter role - Sourced & sold corporate performance management solutions. Covered 9 states in South Central, US. Engaged C-suite in mid-market companies to position performance management solutions & BI tools.

- 115% overall quota attainment
- Team lead & mentor

Business Development Manager

OneCore Media

Hunter role - focused on small businesses to position marketing solutions (SEO, lead-gen & call-tracking tools). Implemented marketing campaigns to increase client web traffic & conversion ratios.

- #1 Overall Account Executive: Q4 11' & Q1 12'
- 120% overall attainment (Peak Performer Club)

Account Executive

Apple

Specialist

I made my first ‘sale’ at 14 working as a magician's assistant at a summer fair.

Since then, I’ve worked in technology in roles spanning: sales development, customer success, solution engineering, leadership, enablement, innovation & strategy, and executive coaching.

It wasn’t all roses and daisies. I had a fair bunch of obstacles along the way:

- As an SDR, I almost didn’t make it
- As a customer success manager, I got chewed out by irate clients
- As a sales leader, I was on a plane every other week between cities
- As a field enabler, I realized there is no ‘one size fits all’ learning modality
- As a strategy lead, build vs. buy was a constant debate stalling progress

Along the way, I gained an insatiable curiosity and a well-rounded perspective for the SaaS industry.

I learned from and worked with, some of the best sales professionals and leaders in the game. Studying their craft and adapting my style.

This led me to:

- 8 promotions in 10 years
- A recognized top-performing Solutions Engineer in 2015 & 2016
- 155+% quota attainment as an AE for 2017 & 2018
- A four-time Dreamforce attendee & keynote speaker
- My role as an executive coach to some best & brightest

Currently, I spend my time as an Executive Coach working with new, experienced, and in-need leaders at Salesforce. I help uncover what drives, motivates, and inspires them to show up each day fulfilled and drive personal and team success.

Want to engage more? Here’s how:

- Follow me on LinkedIn for posts on leadership, communication, productivity, and personal growth
- Send a connection request with a note on how you found me or what caught your eye

I enjoy connecting with like-minded folks.

Grant Glaser

Director, Solution Engineering Enterprise - HLS Provider 

Senior Manager, Solution Engineering ENT HLS Provider 

After years of selling and marketing in the field as an individual contributor, I am so proud and feel so privileged to now build, lead, nurture, and celebrate a team of world-class industry-focused solution engineers. My team represents Salesforce with pride in supporting the world's most innovative and successful enterprise health and life sciences companies across the US.  

As a leader at Salesforce, I focus intently on my team, my team's customers, and my team's contributions to the world around us. I love working with and doing what I can to help people find their passion both personally and professionally, and I pour that love into my team every day. By empowering and celebrating my team's successes, we as a unit help our customers put their patients first, driving mutual values moves the entire industry forward. And in the moments between, my team and I focus on giving back, through impactful volunteer work and donating both our time and money to the causes that matter.

I am so proud of the work my team does, and if you're looking to take the next step in your career and to make a huge impact in an industry that literally saves lives, please reach out to me. I would love to know about you, your journey, and how we might work together to help our customers better connect with theirs.

Senior Manager, HLS Solution Engineering - ECS at Salesforce 

- Understanding customer goals and challenges and establish salesforce.com's product as the best solution available
- Building and presenting customized demonstrations
- Describing salesforce.com technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
- Participating in all product, sales, and process training and certification to acquire and maintain the knowledge necessary to be effective
- Mentoring new Solution Engineers and Sales Executives

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Lead Solution Engineer, CMRCL HLS

- Understanding customer goals and challenges and establish salesforce.com's product as the best solution available
- Build and present customized demonstrations
- Present salesforce.com technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
- Participate in all product, sales, and process training and certification to acquire and maintain the knowledge necessary to be effective

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!!

Senior Solution Engineer, CMRCL HLS

Senior Solution Engineer, ECS HLS

ChefHero

Leading up the sales and expansion efforts for ChefHero in Toronto with a team of 10 Business Development Reps, Sales Account Executives, and Account Managers.

ChefHero allows back-of-house restaurant staff to order everything for their kitchens from one convenient tool. ChefHero is trusted by over 300 companies to efficiently manage their procurement process.

Big Win:
- Assisted in growing the sales team from 4 to 19. Assisted in the implementation of SalesForce.

Responsibilities:
- Drive Toronto strategy and growth for customer and vendor acquisition
- Own and set gross margin, A/P, and bad debt city targets
- Manage and grow sales team of 10+ BDRs, AEs, and AMs
- Manage sales operations, tools, and tactics

City Manager

TouchBistro

Leveraged experience working with and for TouchBistro's customer base to lead advocacy creation efforts as part of strategy to lower cost of acquisition by systematically nurturing customer referrals.

Responsibilities:
- Generating customer referrals
- Identifying and encouraging development of customer advocates
- Enabling sales team with customer recommendations and references
- Producing Customer Spotlight videos, events, etc. to drive demand

Customer Marketing Manager, North America

Initiated local demand generation efforts and lead New York office through early stage growth. Introduced new local event and network-driven events specific to the New York market to help TouchBistro connect with and convert new customers.

Big Win:
- Participated in or directly won ~500 customers ($750k in ACV)

Responsibilities:
- Led demand generation strategy and execution in New York market
- Responsible for generating $90k ACV opps/month
- Enabled NYC sales team with training, collateral, etc.
- Aided in customer and account management (CSM)
- Facilitated all NYC office operations (e.g., onboarding, hardware sourcing, billing, hiring, etc.)

Customer Acquisition Manager, NYC

Initiated customer success and account management practice for TouchBistro. Played a pivotal role in defining the early reputation for TouchBistro amongst restaurant businesses which led to company's successful expansion to new customer types and cities.

Transplanted Toronto success and culture to New York area as employee #1 in New York office. Kickstarted Sales, Customer Success, and Support for Greater New York area. 

Big Win:
- Built and managed relationships for first ~1,000 customers (e.g., $1.5MM ACV)

Responsibilities:
- Post-sales and relationship management for all new TouchBistro customers
- Installation, training, and 24/7 support for all TouchBistro customers
- Building TouchBistro reputation in Toronto through account management excellence
- Reducing or eliminating churn from existing business
- Primary point of accountability for strategic accounts

Joined as employee #1 for early-phase start-up in the restaurant space. Kickstarted sales, customer success, and support departments while providing valuable industry feedback into the product development process.

Big Win:
- Responsible for bringing in first 100 customers and played pivotal role in getting TouchBistro off the ground

Responsibilities:
- Bringing in new business and hitting monthly sales quotas
- Tactical execution of post-sales (installation, training, and 24/7 support)
- Building TouchBistro reputation in Toronto through account management excellence
- Representing TouchBistro at trade shows, events, etc. across US and Canada

Customer Success Representative

Joso's Restaurant

Rose through the ranks to become the restaurant manager at one of Toronto’s oldest and most well-respected fine dining restaurants. Managed relationships with high-profile customers including world-renown celebrities, musicians, scholars, and business magnates.

Restaurant Manager

Hello world!

My name is Vanessa Vite, and I am a customer success advocate with a proven track record for creating and maintaining relationships that matter to great businesses. 

Thanks to my passion for learning about people, and my experience in the hospitality and tech industry, I love working directly with customers. I excel in roles where I have the opportunity to build, and nurture, these types of relationships, and account management has emerged a true vocation for me; it's work that I love, and that I will continue to seek out as my career develops.

With the ability to learn whatever is necessary to develop relationships, and a sales-savvy that helps me leverage relationships to create business results for all parties involved, I love to create happy, healthy, and profitable customer accounts.

taplio

The Battle

Grant Glaser

Vanessa Vite

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