Salesforce

Great leaders fuel growth. They're talent multipliers, trusted partners, and shrewd operators. As an executive coach, I support our leaders on their journey to greatness. Working 1:1 and in group sessions, we identify strengths & growth areas to support onboarding, growth, and personal development.

- FY24: Supporting our Financial Services & Canadian business (130+ leaders)
- Actively coach 35+ leaders on a rolling 6-month basis
- FY23: Owned our Healthcare & Life Sciences business (100+ leaders)
- Actively coach 20+ leaders on a rolling 6-month basis

Director, Leader Development & Executive Coaching

On the Global Enablement Strategy & Innovation team, we set out to find, build, and deliver cutting edge technology & enablement programs to serve our sellers & leaders around the world. We built & curated enablement products, engaged on go-to-market strategy and empowered our distribution teams to perform at the highest level.

- Key stakeholder on technology acquisition/M&A team (LevelJump)
- Subject matter expert on roll-out of new global sales methodology

Director, Global Enablement Strategy & Innovation

Built, facilitated, and delivered our Canadian sales enablement & operations strategy to empower Canada's sales organization. Supported sellers & sales leaders from Commercial (SMB) through Enterprise.

- Business partner to 130+ person sales organization across Canada
- Built & delivered 'Executive 360' program supporting 26% pipeline growth YoY

Sr. Manager, Sales Enablement

As a sales leader, I was responsible for the hiring, onboarding & coaching of 9 quota carrying Account Executives focusing on new customer acquisition & retention.

- 117% team attainment YTD 
- Led in-person (Toronto) & remote (Atlanta) team

Manager, Commercial Sales

Rounding out my skill-set, I stepped into a direct selling role working with clients to implement our more technical, platform-oriented products: Heroku (AWS), IoT, Analytics, AI, Machine Learning, Force.com, & Encryption.

- 155% FY19 quota attainment
- 153% FY18 quota attainment

Sr. Account Executive, Platform - Mid-Market

Returning to the pre-sales world as a Solution Engineer I partnered with sales executives to develop, build, & present technical solutions to new & existing clients.

- FY15: Q3, Q4 SE of the Quarter
- FY16: Team lead for Toronto & NYC SE's

Sr. Solution Engineer

In this customer success oriented role, I managed a portfolio of enterprise clients helping improve their use of Salesforce solutions by analyzing account health, onboarding, and training.

- 115% YTD client renewal rate & #1 AMER success manager.

Customer Success Manager

Began my Salesforce journey by helping source, create & drive pipeline to fuel explosive growth. 

- Sourced over $317k; generated over $3.4 million in pipeline

Sales Development Representative

Prophix Software

Hunter role - Sourced & sold corporate performance management solutions. Covered 9 states in South Central, US. Engaged C-suite in mid-market companies to position performance management solutions & BI tools.

- 115% overall quota attainment
- Team lead & mentor

Business Development Manager

OneCore Media

Hunter role - focused on small businesses to position marketing solutions (SEO, lead-gen & call-tracking tools). Implemented marketing campaigns to increase client web traffic & conversion ratios.

- #1 Overall Account Executive: Q4 11' & Q1 12'
- 120% overall attainment (Peak Performer Club)

Account Executive

Apple

Specialist

I made my first ‘sale’ at 14 working as a magician's assistant at a summer fair.

Since then, I’ve worked in technology in roles spanning: sales development, customer success, solution engineering, leadership, enablement, innovation & strategy, and executive coaching.

It wasn’t all roses and daisies. I had a fair bunch of obstacles along the way:

- As an SDR, I almost didn’t make it
- As a customer success manager, I got chewed out by irate clients
- As a sales leader, I was on a plane every other week between cities
- As a field enabler, I realized there is no ‘one size fits all’ learning modality
- As a strategy lead, build vs. buy was a constant debate stalling progress

Along the way, I gained an insatiable curiosity and a well-rounded perspective for the SaaS industry.

I learned from and worked with, some of the best sales professionals and leaders in the game. Studying their craft and adapting my style.

This led me to:

- 8 promotions in 10 years
- A recognized top-performing Solutions Engineer in 2015 & 2016
- 155+% quota attainment as an AE for 2017 & 2018
- A four-time Dreamforce attendee & keynote speaker
- My role as an executive coach to some best & brightest

Currently, I spend my time as an Executive Coach working with new, experienced, and in-need leaders at Salesforce. I help uncover what drives, motivates, and inspires them to show up each day fulfilled and drive personal and team success.

Want to engage more? Here’s how:

- Follow me on LinkedIn for posts on leadership, communication, productivity, and personal growth
- Send a connection request with a note on how you found me or what caught your eye

I enjoy connecting with like-minded folks.

Grant Glaser

Regional Vice President, Mid-Commercial

Regional Vice President, Growth Business

Regional Manager, Commercial Sales - Small Business

Softchoice

Leading with a strong focus on individual development, I oversaw a team of 12 hybrid account executives (phone/field sales) which managed an account base of existing buying accounts (<500 seats) as well as new business generation within the US North East. 

I was responsible for building effective account territories, regional alignment of resources, new business generation, and both individual and regional quota attainment.

Territory Sales Manager - US North East

Corporate Account Executive

In this role as Telesales Manager, I oversaw a team of 17 individuals who sold into Toronto/GTA  mid-market account space (200-2000+ seats). My role focused on developing a team of strategic account managers able to execute against daily/weekly/monthly metrics and ultimately, plan attainment. 

Leading with a strong focus on individualized growth, my goal was to deliver an outstanding level of customer service through best of breed hiring and coaching. This resulted in developing a world-class team of phone-based sales representatives able to assist all clients with their IT solution needs.

In this role I was responsible for building effective sales territories, onboarding/training/coaching, team reporting and forecasting, hiring, and our overall people management process. In addition to this, team KPI attainment, and goal setting was an active part of my management process.

During my time I also had the opportunity to be engaged in many cross functional projects. These ranged from operations/sales enablement based projects, through to business development training and development program management.

Telesales Manager - Toronto Mid-Market

Corporate Account Manager - Team Lead

Corporate Account Manager

(Mat Leave Contract) Within this role, I managed a wide variety of tasks including, the HRIS database for all Canadian employees (approx 450), payroll, group benefits plan administration, performance management systems administration, HR based training and development, screening / sourcing potential candidates (recruiting), referrence checking, on-boarding, employment verification/Letters of employment, and employee relations. I was the first line of contact in HR for all employees through phone, or email.

Human Resources Administrator

This role is that of a development coach within the product information team. Tasks include: New hire orientation training (facilitiation) - approx 43 hours of training their first week, vendor/licensing training, weekly 1x1 coaching for development, and reporting/tracking development for quality assurance. Additionally, I was the NSMO/DISO (Federal Government fulfillment programs for IT solutions) and Microsoft licensing program specialist for the department.

Product Information Team Lead

I currently lead a mid-commercial sales organization at Salesforce. In this role I oversee a district of account executives and extended business partners, with a strong focus on new business acquisition and customer success.  

In addition to my extensive sales and leadership background, I have my HR certification and am a CHRP candidate. 

I've spent time gaining experience within training and development positions, through both sales and operations leadership roles, which has taught me a lot about effective coaching practices and building an inclusive, meaningful and motivating, team culture.

During my time in human resources, I was able to gain experience within benefits administration, payroll, recruiting (Screening, Sourcing, Interviewing), onboarding, and more.

Specialties: Training and Development, Sales Leadership, IT, Human Resources, Solution Sales, Professional Services, SaaS, IaaS, Cloud

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The Battle

Grant Glaser

Ian Zagrodney

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