Georgie Carter

Pepped | Lifecycle Marketing Agency

Pepped is a boutique lifecycle marketing agency that helps growing health and wellness businesses attract, convert and retain more customers.

We work with businesses in the UK and US who are disrupting the fitness, health and wellness industry, from Unicorn status global brands such as Houzz and Hims to scale-ups such as Alexia Clark LLC and Jennis (Dame Jessica Ennis-Hills's fitness app)

Pepped is a collective of experienced marketing specialists who put health and wellness at the very heart of what they do.

► We specialise in the following areas; lifecycle marketing, CRM, email marketing, customer journey mapping, lead acquisition, content creation, content strategy, sales funnel optimisation, copywriting, website design, customer retention, customer engagement, customer loyalty and referral strategy.

CEO & Founder

hims & hers

• Responsible for the creation, implementation, and management of customer engagement, loyalty, and retention strategies that play a critical role in the growth of Hims in the UK.
• Communicate strategy, reporting, and analysis to rally stakeholders around
attrition, retention and engagement objectives

Lifecycle Marketing Consultant

Jennis Fitness

Houzz

• Responsible for sales funnel marketing and optimisation across 14 countries. Track record of consistently exceeding KPI’s by up to 182%
• Led the creation and implementation of new automation initiatives resulting in a 3x improvement in sales conversions
• Other key projects include; lead generation and nurturing campaigns, inbound marketing, B2B referral programme, developing a content hub and lead scoring
• Managed a team of three Marketing Coordinators and one Content Producer

International Online Marketing Manager

• Responsible for European marketing strategy and campaign implementation (across seven countries) including lead acquisition and customer retention
• Team contributed 25% towards the overall international engagement target for the business through execution of key marketing campaigns
• Managed a team of two Marketing Coordinators

European Online Marketing Manager

•	Part of a team of three who built and developed the current day email marketing process
•	Fully adept using Marketo and Salesforce to build successful marketing campaigns
•	Responsible for email marketing campaign creation and copywriting for the UK, France, Spain, Sweden and Denmark
•	Continually optimising and identifying opportunities to increase open and click through rates
•	Initiated and built a central ‘Help Centre’ for Houzz professionals across Europe
•	Part of a dedicated team designing and copywriting a new European wide welcome series

Marketing Coordinator

GREY London

Account Executive for Pantene & Sensodyne
•	Member of Account Team managing and activating TV, print and digital campaigns across the globe 
•	Role focused on originating projects and developing successful marketing campaign strategies 
•	Role included regular presentations to clients as well as managing and maintaining the client relationship 
•	A robust understanding of client markets, brand positioning and underlying consumer trends

Account Executive

Founder of Pepped - lifecycle marketing for DTC health & wellness businesses | The Telegraph Top 100 Female Entrepreneurs to Watch

👋 Hi, I’m Georgie — Founder of Pepped, a lifecycle marketing agency that helps DTC lifestyle, health, and wellness brands scale sustainably by turning one-time buyers into loyal, repeat customers.

With over a decade of experience in email, SMS, and WhatsApp marketing, I’ve helped dozens of brands boost customer retention, increase LTV, and grow revenue — all without relying on endless paid acquisition.

At Pepped, we build data-driven lifecycle marketing strategies that:
💌 Convert browsers into buyers through high-performing welcome and post-purchase flows
🔁 Turn customers into repeat purchasers with personalised retention journeys
📊 Drive consistent, measurable growth through testing, optimisation, and performance insights

Our clients see meaningful lifts in repeat purchase rates, customer loyalty, and retention-driven revenue — because we focus on what really matters: keeping your customers coming back.

Recognised by The Telegraph as one of the Top 100 Female Entrepreneurs to Watch, I’m passionate about helping DTC brands achieve sustainable, profitable growth through smarter lifecycle marketing.

👉 Download The DTC Customer Retention Playbook (https://growth.peppedup.co.uk/retention-guide-2024-2977) or subscribe to The Pepped Periodical for practical tips, frameworks, and data-backed insights on boosting customer retention.

Someone asked me again this week:
 
“How do you juggle a toddler, a baby and running Pepped?” 👶 ☕

Let’s be honest:

There are days I feel like I’ve nailed it 💪

And days I’ve had porridge in my hair since 7am and the to‑do list is laughing at me.

Balance isn’t real — priorities are. And they change daily.

My takeaway?

You don’t need to be balanced. You just need to be intentional.

Helping DTC lifestyle brands retain customers with data-driven email & SMS marketing | Founder @ Pepped | Top 100 Female Entrepreneur

Had a call this week with a brand worried about sending too many emails.

Totally fair. No one wants to feel like spam.

But here’s the thing — customers aren’t annoyed by frequency.

They’re annoyed by irrelevance.

If every message adds value, it’s not noise — it’s service.

When we fixed this for one Pepped client, we didn’t send less, we sent better.

Targeted messages, smarter segments, clearer tone.

Guess what? Engagement went up.

✨ Takeaway:
Don’t apologise for showing up.
Apologise for showing up with nothing useful to say. 💌

👉 How do you decide when to send more vs say less?

#EmailMarketing #DTCGrowth #CustomerExperience #RetentionStrategy #PeppedAgency

Every DTC marketer right now: frantically rewriting subject lines, adding “last chance” banners, and praying Klaviyo doesn’t crash.

Sound familiar? 👀

Before you dive headfirst into BFCM chaos, I’ve put together a short, practical guide:

💌 Peak Season Quick Wins: What Smart DTC Brands Are Tweaking Right Now

It’s a bite-sized checklist of the small-but-mighty flow updates, segmentation tweaks, and timing shifts our clients are making to boost retention and revenue before Black Friday hits.

Think:
 ✨ A simple way to stop your best customers being over-emailed
 ✨ The easy segmentation update that gets you more clicks (and fewer unsubscribes)
 ✨ The one flow that still drives results even when inboxes are flooded

If you’re in DTC — especially wellness, beauty, or lifestyle — this is your friendly reminder to optimise before you discount. 🍒

👇 Let me know if you'd like a copy and I'll ping you the link!

#DTCMarketing #EmailMarketing #Klaviyo #Ecommerce #BFCM

I tell clients all the time: “Don’t overcomplicate your comms.”

Keep it simple. Say what matters. Send it.

So naturally… I spent three days over-editing our own Pepped newsletter last month. 😅

When I finally sent it (half convinced it was too plain)…

It got double the usual replies.

Turns out — clarity still beats cleverness.

✨ Takeaway:
 If your email feels too simple, it’s probably perfect.

👉 What’s one message you’ve over-tweaked this week?

#ecommerce #emailmarketing #DTC #email

Grabbed my morning Pret (yes, the subscription lives on ☕).

And it hit me — again — why they nailed it:

You don’t keep customers loyal with discounts.

You keep them loyal by making their life easier.

Predictability. Convenience. Habit.

It’s not sexy, but it’s sticky.

For ecommerce brands, your “subscription” might be:
1) refill reminders
2) 1‑click top‑ups
3) personal reorder nudges - “hey, we saved your favourite bundle”

✨ Takeaway:
 Loyalty starts with removing friction.
 Make it easy, and customers stay.

#customerloyalty #DTC #ecommerce #

If something takes less than 10 minutes — I do it immediately.

 If it takes more than 10 minutes — I schedule it.

That one rule has cleared more mental clutter than any productivity app ever could.

As a founder, I’ll never win the ‘empty inbox’ award.

 But I can win back my brain space.

 Decide fast. Do it now or diarise it later.
 
No middle ground.

👉 What’s one micro-rule that keeps your days sane?

 #FemaleFounder #Productivity #Leadership #EntrepreneurLife #PeppedAgency

House of Performance (HOP)

Our purpose is to help ambitious brands maximise their return on investment through performance marketing – supporting their teams (or agencies) in identifying opportunity and revolutionising performance. ​

We focus on turnaround projects with clients, to help them drastically improve their performance either with their team/agency or ourselves. The length of these projects is defined by the clients needs.

Co-Founder

Croud

Director of Operations, Croud

Client Strategy Director

Periscopix

I am the training and development lead at Periscopix for the programmatic department.

This role entails leading and developing all new joiner account managers and ensuring best practice is met for longer standing account manager development. I am also responsible for cross department education throughout the company. This means ensuring any new platform developments and optimisation techniques that could benefit our campaign management are shared across the departments. 

My background in both search & programmatic display allows me to take a holistic view across digital at Periscopix, ensuring opportunities across the channels are maximised.

Training & Development Lead

As Channel Partner Lead I look after DoubleClick accounts that come through the Google Channel Partners program. Offering training and ongoing support to advertisers looking to advertise through the DoubleClick platform.

Channel Partner Lead

Display Team Leader

Group Head - Search

Essex Chronicle Media Group Limited

Developing advertising campaigns across a broad print and digital portfolio within the Essex Chronicle Media Group across the motors industry via field sales.

Media Sales Executive

IPC Media

Organising and selling the classified advertising spaces on national magazines What's On TV, TV Times, TV Easy, Now, Chat, Pick Me Up, Woman's Own, Woman's Weekly,  increasing revenue through telesales.

Media Sales Executive - Classifieds

Co-Founder at House of Performance | Maximising Paid Ad ROI for Ambitious Brands

Kat Sale

🚨 We're hiring 🚨 

3 roles, all with the same goal, if you think you'd be a good fit, or know anyone please do DM me 😃 👋 

1️⃣ Junior Performance Consultant: we are hiring for ambitious people who want to start (or transition!) their career to PPC, Paid Social and Display advertising. 

2️⃣ Senior Performance Consultant: we are looking for someone with three plus years experience in paid media. Someone who is keen to play a pivotal role in shaping client growth strategies, leading campaign performance, and mentoring junior consultants.

3️⃣ Sales Co-ordinator: we are looking for someone to come onboard and help manage our new business processes, we’re looking for someone who’s proactive, dependable, and enjoys being the go-to person who makes things happen. 

No recruiters, applicants must be able to work from our office in London, and we cannot support applicants with Visa requirements at this stage. 

#ppcjob #paidmediajobs #agencyjobs

Maximising Ad ROI | Co-Founder at House of Performance

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